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Rehab Recovery

Health and Social Care, Psychiatry, + 2 more

A Life-Changing Experience – Thank You My wife is 62 years old and has battled alcoholism for 27 years. She had been to rehab three times before, but this time was different. After losing her mother – her last remaining close relative – she turned to alcohol once again, retreating from the world in her grief. As a family, we were at breaking point. In a desperate effort to keep a promise to her late mother, I kept her at home until the funeral so she could attend sober. It was one of the hardest challenges I’ve ever faced, but I managed it. Sadly, after the funeral, the drinking returned and we lost her to the bottle once more. When a small inheritance came through, I decided to try again. From the very first conversation, they understood exactly what we were going through. They acted quickly, knowing how critical timing is — when an addict asks for help, you must act immediately before the addiction takes over again. Addiction is not just the addict’s disease — it affects the whole family. They supported all of us, not just my wife. It’s now been four months, and I see a change in her I have never seen before. She is beginning to embrace sobriety in a genuine, lasting way. She speaks openly when she feels low or has a difficult day, instead of turning to the bottle. That openness has been life-changing for the whole family. I will always be grateful for their understanding, dedication, and wisdom. They didn’t just help my wife — they helped give our family hope again.

Check4Cancer

Oncology, Diagnostics & Testing

I wanted to share some feedback on my recent appointment. I felt the consultant was quite dismissive and used language that may not have been appropriate — for example, when feeling the lump I was told immediately “this is not cancer.” While I have personal experience in this area and have been through it before, for someone new to this situation such a conclusion could feel very daunting and unsettling. The appointment also felt rushed, particularly after the ultrasound (as the mammogram machine was broken). I left feeling as though my questions were seen as unimportant, and that I was being hurried out because “nothing was wrong.” While I accept the results, I had hoped for a more considered discussion — especially as I’ve had similar lumps removed in the past and wanted to understand the difference this time. Instead, I was simply told to manage the pain, given a leaflet, and advised to take primrose oil. This did not feel like the most supportive approach. To then receive a letter a couple of hours later — before the mammogram had even taken place — dismissing me from the service, felt like a rushed and premature conclusion. I hope this feedback is taken constructively, as the experience could be improved by allowing more time for questions, more sensitivity in communication, and reassurance for patients at what can be an anxious time.

The Vesey Private Hospital

Dermatology, Cardiology, + 11 more

I was a little nervous about visiting the clinic as I had never been to a private practice before, but my experience was excellent from start to finish. The receptionist was very approachable and welcoming, which immediately put me at ease when I arrived. The health practitioner who saw me was calm, professional, and attentive. He took the time to discuss my previous health conditions and was able to pinpoint some of my concerns while offering clear, helpful advice. The health assessment itself was quick but thorough, and I felt reassured throughout. What impressed me most was how well everything was explained, from accessing my results to the range of other services available, including mental health support. I was also given practical guidance on how to maintain a healthy lifestyle. Overall, I left feeling very reassured and impressed by the high standard of care. The atmosphere was relaxed, the staff were supportive, and I would definitely recommend this hospital to others.

The Ü Clinic

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

My follow-up appointment showed that the bilateral cataract operations on 3rd Sept had a better than expected result. My distance vision has improved so much that my driving glassss actually reduced the clarity. My near signt is improving by the day, proved by being able to read the time print here! I just may not need glassss. As for the colours: wow! They are now so viberant. The daglow hue of gas will wow me for a very long time. My deepest thank you to Mr Ratnarajan, Sally and everyone else who made this possible for me and so many others. I could write so much more, that actual operation, so slick, no pain just in awe of the whole proceedure, the hospital, staff, unexpected welcome light meal .. etc. THANK YOU, THANK YOU, THANK YOU.

Mr Kalpesh Vaghela

Orthopaedic Surgeon

Following a recent wrist fracture, I recently sought care from Mr. Kalpesh Vaghela and cannot recommend him highly enough. From the very first consultation, he was attentive, thorough, and reassuring. He took the time to explain everything clearly, outlining all the available options so that I could make an informed decision about my care. What stood out most was his professionalism combined with genuine kindness. He followed up with me after my appointment and made himself available to answer any questions, which gave me great confidence and peace of mind throughout the process. I am extremely grateful for the excellent care I received and would highly recommend Mr. Vaghela to anyone seeking a skilled and compassionate hand surgeon.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My wife is in hospital for an operation today and due to prior anxieties over NHS treatment, we asked the hospital for me to stay with my wife in the room throughout including overnight. They have been most accommodating and have bent over backwards to make it work and kept me fully informed throughout how the operation is going. The consultant was more than happy for me to ask questions both during consultations and the surgery today and has given great confidence that all will go as planned. Ward staff have been more than helpful to both of us and treated us as individuals and my wife has been provided a high level of care throughout.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

From the moment you call the team is informative with the process and makes you feel at ease. Upon arrival, between the nursing and guest liaison team you are made to feel and welcome and settled in. On the tour of the facility the guests are so friendly and intro themselves. The mentor and therapy is key, combined with the well thought out group sessions is the major turning point in my life in recovery. From the owners and upper management taking the time out of their busy days to assist with advice and personal experiences it brings me to the conclusion that Delamere is the best purpose built facility of its kind.

Mr Toby Briant-Evans

Orthopaedic Surgeon

Mr Briant-Evans was professional, engaging and caring throughout my whole knee replacement experience. He conveyed every aspect of the process with patience and openness, leaving me fully prepared for the pre-op, the procedure and the anticipated, lengthy recovery, The surgery went very smoothly, without complication. Now, eight weeks on, the pain and swelling are greatly reduced, and I'm able to walk up to three miles without any walking aids. More importantly, it feels like real success as i no longer experience any joint pain as i walk.

Mr Kenneth Elder

General Surgeon

I have been a patient of Mr Elder’s for a year. From the onset, I have felt reassured and in safe hands. My questions have been answered openly and honestly. I believe I have built a rapport with Mr Elder and trust his judgment implicitly. During my surgery, things were perhaps not as expected. During that moment, I felt that he understood my wishes from our pre surgery discussions and came up with a solution that aligned to those wishes. I have recommended Mr Elder to friends, who have had similarly positive experiences.

The Medical - Cheltenham

Chiropractic

My last visit was with my Chiropractor at the end of a tri program. (Program included a Chiropractor and 2 Physiotherapists - Soft tissue and Exercise) Following my initial diagnosis, which was both thorough and explanatory, I always received a warm welcome at Reception which helps when you are feeling fragile. The program mixed between all three experts and I only ever had to wait a few minutes for my scheduled appointment. Each expert was friendly, professional and put me at ease straight away.

Professor Yogesh Bajaj

ENT Surgeon

I had the privilege of being a patient under Professor Bajaj who, in the space of just a few short weeks, managed to successfully diagnose and build a treatment plan for an ENT issue that has caused me problems since a very young age. Professor Bajaj was incredibly attentive to my needs and explained everything well in an appropriate manner to ensure that his care remained patient led from the start. I really appreciate the care received and recommend him to anyone who may require similar services.

Mr Andrew Wheelton

Orthopaedic Surgeon

On the whole a very positive experience for the 8week post op check. Mr Wheelton has a charming, friendly no nonsense approach and explains things in an easy to understand manner, covering all the necessary post op checks/ongoing advice. The only negative thing was the(almost) hour and a half wait to see him as patients were not taken in order of appointment time and it’s a long time to sit following a recent hip replacement. He was very apologetic though when we finally went in!

Niva Medical Clinic

Diagnostics & Testing, Ear Care, + 12 more

I recently visited Niva Medical Clinic in Stanmore for the first time and made an appointment to Dr Varsani regarding some problems I have been having regulating my high blood pressure. He listened to the issues and was very helpful in suggesting future management, including lifestyle changes, which I very much appreciated. Also I really was impressed with the very kind receptionist I met initially and shall continue to attend the clinic when necessary. Mrs A.R. Edgware

Miss Samantha Tross

Orthopaedic Surgeon

On my first visit to Miss Tross, I felt reassured by her quiet confidence and was convinced that she would do her very best for me. At every stage she explained everything very clearly and was extremely kind and professional in all aspects of my treatment. But what impressed me most was that when I was leaving hospital after successful surgery, Miss Tross thanked me for choosing her to do my surgery.

Mr Niteen Tapuria

General Surgeon

I had quite a detailed discussion about the operation at the start and was worried about the scarring after the operation so Mr Tapuria spent time thinking about this and changed slightly the method to get the results I wanted. I felt very reassured especially as I had bowel cancer and had key hole surgery with do significant scarring.

Mr Tony Antonios

Orthopaedic Surgeon

I’m very happy with the outcome of my treatment with Mr. Tony Antonius at Runnymede Hospital. He was kind, approachable, and really understanding throughout the process. My hands are so important to me, and he made sure they’re now functioning well. I’ve left about 90% better and on the road to full recovery