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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

New Victoria Hospital

Acupuncture, Cardiology, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Dr Carolyn Millar

Haematologist

My appointment with Dr Millar was on time and not at all rushed. She was very approachable and took the time to run through my results in detail. She gave in depth explanations that were correctly pitched to my level of understanding and she was incredibly patient with my long list of questions. In fact instead of seeming frustrated she appeared empathetic. She was very thorough, explained what would happen next and ensured I was clear on follow up. I honestly couldn’t be more grateful for her persistence with testing and for her help with the understanding the outcome. The diagnosis made all the pieces of the puzzle fall in place and Dr Millar seemed to recognise the importance of that.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Sussex Wellman Clinic

Diagnostics & Testing

I can’t recommend David highly enough. I went in feeling 'off' and he was able to confirm that exactly how I was feeling was reflected directly in my blood tests. It was such a relief to have my symptoms validated by the data rather than feeling like it was all in my head. He explained the results clearly and started a treatment plan that has been life-changing. I’m now feeling in great health, with a huge boost in my motivation and overall energy. If you want a doctor who connects the dots and gets real results, David is the one to see.

Dr Andrew Porter

Rheumatologist

Dr. Porter spent 50 minutes with me, carefully going through all the details and asking supportive questions to fully understand my case. What I really appreciated was that he asked for all my previous pericarditis results so he could get a complete and broad picture. He also sent me for additional blood tests to make sure he sees the whole situation clearly. He advised me that he will speak with another doctor about my case, which makes him seem even more professional in my eyes. So far, I’ve had a very good impression.

Mr Tim Dudderidge

Urologist

Mr Dudderidge explained very clearly the options available to me with my 2 separate cancer spots in my Prostate, using Nanoknife on one, and Hyfu on the other, due to there location in the prostate. Unfortunately this would have involved a delay between procedures to allow for recovery. Ultimately I elected to have a different treatment performed by others, but would certainly recommend Mr Dudderige for his analysis, professionalism, communication, honesty and empathy.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Nuffield Health Parkside Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 15 more

Very happy with my consultant and the nursing staff but (as I have previously said in feedback) that waiting area (on the first floor) at Parkside really needs improvement. The reception staff are unfriendly, talk noisily amongst themselves, the coffee machine was broken today, there are sirens (or alarms or phone rings?) going off regularly which is not good for anxious patients

Mr Nicholas Thomas

Neurosurgeon

I find Mr Thomas to be a pleasant and insightful practitioner, who speaks with humour and candour such that I genuinely look forward to meeting with him. He is academic in his approach, and has taken extreme care and caution so as not to jump to any conclusion or misdiagnose my particular ailment. I feel reassured and safe under his care. Highly recommended.

Mr Sanjay Patel

General Surgeon

The doctor was super friendly, professional and understanding. He answered all the questions and made all insecurities and concerns go away. I love how we chatted away during the treatment making me forget that I am having one. Dr Patel made it look and sound so easy as he performed the procedure in mo time. Could not be more satisfied.

Dr Bhuvan Kishore

Haematologist

Referred for Stem Cell Transplant. The whole team runs the process like a well-oiled machine. Expectations were made clear - support was offered at appropriate times and care was proactive which meant that symptoms could be addressed in a timely way - meaning that my suffering was reduced where this was possible.

Mr Bas Ranganathan

ENT Surgeon

fantastic service and the connection with Robin. Mr Ranganathan really put Robin at ease and made a very worried boy able to navigate through the care and process. Being Autistic, he needs that extra bit of understanding, to be in control and talk through things and the patience offered was amazing, thank you

Mr Craig Zhao

Orthopaedic Surgeon

A Great experience over all .Mr Craig Zhao was so calming and professional..He explained all of the options that were open to us in depth.he listened to what you were saying .His work is second to none .really pleased with the outcome.he has changed my life . Thank you and see you on the next one .