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Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

After my initial appointment I was given 2 codes to give to my insurance company, However when I phoned my insurer they said they could not cover one of the codes and I was to see if Kingsbridge could provide a different code . So for the next 3 weeks I was bounced back and forward between hospital and insurer. Every time I phoned Kingsbridge I was told someone would get back to me but they never did I always had to ring Kingsbridge back . At one point I was told to ring my insurer back and ask them why they wouldn't accept the code as they had used it before , and if they couldn't use that code which one could I use. As I am not medically trained I don't think it was up to me to chase up which codes they were accepting. Also my wife had sent Kingsbridge an email complaining about how much phoning back and forward was going on. Someone phoned her back the following evening, my daughter answered the phone and brought it to my wife , by this stage Kingsbridge had hung up and when we phoned back the line was closed . We finally got it sorted out but I really think Kingsbridge has a problem with there administration. When I went for my operation I got changed into my robes and waited for 2 hours before operation, which I don't mind but the room I was in was very cold . After operation I had to ask for heat to be put on in my room and ask for pain killers ,also I couldn't reach the buzzer to call nurse as it hadn't been set down on my bed so I had to shout for a nurse when I needed the toilet. As I'm happy enough to get operation done I really think the admin could do with a better system in replying to people quicker,

Great Western Hospitals Private Healthcare

Audiology, Breast Surgery, + 16 more

It all went very well. The staff were all very friendly and professional. The only thing I found time consuming and wasteful, of paper, was that I kept being asked about allergies, 3 times by 3 different people who recorded it on three different forms! This is despite it being on my medical records. I also found the wait of 3 hours a bit annoying, in for noon, Op, at 3.30 a bit annoying. However once started it all went well. and I was helpfully kept informed throughout by Mr Coombs. Emma was also comforting with her comments and assistance. The only thing I might change if I came in again is to have a light sedative with the epidural as it was very frustrating to want to change the position of your legs and feet and find that you can't for obvious reasons. Mr Coombs moved them for me but of course I could not feel the move! The two nurses that looked after me for the last hour or so up to discharge were very patient, caring, thoughtful and helpful, I wanted to get up and get home and they told me and showed me when I tried to get up that I was definitely not ready, and kindly told me to be patient - they were very good and I liked them both. All from Mr Coombs downwards made the process and outcome very satisfactory. I was up this morning walking the dog. Kind regards A.H.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I wanted to share & express my upmost gratitude for the treatment and care delivered to my son on 20th September 2025 who has Neurodiverse needs. Spencer hospital and all the staff were absolutely fantastic in supporting him through his recent gallbladder removal surgery. Every care and attention was given to him from the moment we were referred, to pre consultation and pre operative assessment to the moment he was discharged after a successful surgery. Mr Boshnaq and his medical team did an amazing job, reassuring us every step of the way and fully explained procedures and took their time to ensure we both felt comfortable. I really cannot thank everyone enough, nurses porters etc… This is what great care looks like and I wish every NHS experience could be as positive. Thank you, you made what could have been a terribly traumatic experience for my son into a calm and gentle process and I feel truly blessed to have such a great hospital, with caring and competent staff in my home town.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The staff and my surgical team were all extremely helpful in every way shape or form. They answered all of my questions and they particularly helped with me when it came to my anxiety after surgery. Postop my doctor listen to me and prescribe me the necessary medication for my post-operative care. They were particularly very attentive when it came to patient dignity. The only minor improvement I was I had to wait a little while to be seen once I was admitted and I needed a blood test pretty urgently prior to surgery so this slowed things down a little. The other thing was that I would make is maybe make the patient rooms a bit more less clinical looking I understand everything needs to be clean to avoid infections especially after surgery however making the rooms look a little more cozy and in some ways looks less daunting particularly people like myself that was the only minor improvement otherwise patient care was outstanding.

Dr Mark Austin

Gastroenterologist

I had an excellent experience with Dr. Austin from start to finish. His bedside manner was calm and reassuring. What I liked most was that he really took the time to listen to my concerns and allowed me to fully explain everything that had been happening with my liver problem. He was punctual and professional throughout my appointments, and I never felt rushed. Dr. Austin took a thorough history and explained every step of the process clearly, breaking things down in a way that was easy to understand. He carefully outlined the next steps including the scans and tests that were being arranged which made me feel fully informed and supported. Overall, I felt completely confident in his care and very reassured throughout. I would not hesitate to see Dr. Austin again in the future and would highly recommend him to anyone seeking a gastroenterologist or hepatologist.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 7 more

From the moment you step into The Lister Hospital until the moment you leave, the experience is truly outstanding. Every member of staff I encountered was kind, respectful, and professional, making me feel welcome and well cared for throughout my visit. The facilities are spotless and well-maintained, creating a comfortable and reassuring environment. I especially appreciated the thoughtful touches like complimentary coffee and water, which made the experience even more pleasant. Reception staff were warm and courteous, treating me with genuine respect and attention. It’s clear that patient care and comfort are top priorities here. I have only good things to say about The Lister Hospital. Thank you to all the staff for your dedication and excellence—you made a real difference in my experience.

Mr Jamie Vatish

General Surgeon

I was referred to Mr. Vatish for a second opinion after a very unsatisfactory experience with another surgeon. I cannot praise him enough. I felt like he actually listened, which after my previous experience was much needed to regain my confidence in the procedure. Regarding the surgery itself, Mr. Vatish went above and beyond for me and my results have been amazing! Just from looking at my results you can tell he didn’t rush, he took his time and as a result, I’ve retained as much breast tissue as I could have hoped for and the suturing was done very neatly. I genuinely believe I have had the best possible outcome from this type of surgery (explant of ruptured implant and capsulectomy) thanks to Jamie and his team. Very grateful.

Miss Daniela Andrich

Urologist

I can’t recommend Miss Andrich highly enough. She was super human in her manner—polite, calm, and genuinely attentive. I arrived with a previous diagnosis of painful bladder syndrome (interstitial cystitis) and a lot of anxiety. She took time to listen, explained everything clearly, arranged the right investigations, and—most importantly—showed me that my bladder is absolutely fine. The relief was immense. Her expertise and evidence-based approach, combined with real empathy, makes her the best specialist to see if you’ve been given this diagnosis and want clarity.

Dr Lafina Diamandis

General Practitioner

I’m incredibly grateful to Dr. Lafina for helping me through a difficult period when I was dealing with persistent and painful headaches. From the very first visit, she took the time to listen carefully, ask the right questions, and thoroughly explore possible causes. Her thoughtful approach and genuine concern made all the difference. Thanks to her care and guidance, my headaches have improved significantly, and I feel like I have my life back. I truly appreciate her expertise, patience, and kindness. Highly recommend!

Quality Dental : Worthing

Dentistry

Antonia explained in simple and straightforward detail the process of either a root canal or extraction depending on what she would advise after she carried out a fresh, post antibiotics course. In the event the tooth was badly cracked down the root so was not suitable for root canal treatment. Each step of the extraction process was explained. The procedure was completed. Antonia was the epitomy of pleasant professionalism. If it is not already the case, I would like to be assigned to Antonia as my dentist!

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

From my initial email, right through until my actual operation, the removal of a large lipoma under general anaesthetic, the whole system was very smooth and everyone treated me with respect and kindliness. I am still recovering, but even when I’ve had a couple of queries about my recuperation, I have received responses within a short period from the relevant person, eg I had a question about exercise and was then contacted by a physio who was very thorough.

Mr Tim Worthington

General Surgeon

Mr Worthington was very polite and helpful and has a very friendly manner and gave me the replies to my questions and made me feel relaxed. I was asked to have a contrast C-T Scan which is arranged for next week. On the next question i have put down gallbladder disease as i am not sure what else to put down as my condition as i believe when the C-T scan is done it will show what ever has caused my complaint.

Professor Laurence Lovat

Gastroenterologist

Professor Lovat has been looking after my for a number of years. He is a kind a compassionate doctor devoted to his patients' care and would always be the doctor of choice for both my family and myself. In addition to Professor Lovat's care patients benefit from the care of his wonderful PA Alexandra who really goes out of her way to make what may be a very worrying time go as smoothly as possible

Clearcut Physiotherapy Norbury

Hand Therapy, Physiotherapy, + 2 more

Taruna is excellent she really helped my injury from a car collision and even helped with my stiffness she gave me stretching exercises to do at home and that has really helped well she also gave me the motivation to get myself moving more so that the stiffness is not so bad I am really happy with all the progress that I’m making with taruna’s help definitely recommend clearcut physiotherapy

Mr David Gruhl

Podiatrist

My recent visit to David Gruhl was excellent in every respect . Unhurried, listening carefully to me as I outlined my problems. Examination of my foot, leg and stance detailed and with clear discussion., and his treatment plan professionally and carefully outlined. and explained.. Unhurried and with all of my questions answered. Thank you .

Mr Harun Thomas

Breast Surgeon

Even tho I was an hour early I was seen within 10 minutes and the process begun. I was reassured in the first examination by Mr Thomas of my concerns. I went on to have a mammogram and ultrasound before I went back to the final consultation. Outstanding service by everyone in this department, from checking in to when I left.