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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr Alek Nikolic

Cosmetic Doctor, Dermatologist

20/10 I was recommended to Dr Alek by multiple friends, including one who is a doctor herself and trained under him. He came highly, highly recommended and is known as the best in the business — and I can completely understand why. From the moment I walked into the practice, I was warmly greeted by Sam, the practice administrator. She was friendly, welcoming, and made me feel right at home. Thank you, Sam! I’ve seen many aesthetic doctors and practitioners before, and Dr Alek is by far the best I’ve ever experienced. Previously, consultations felt rushed — numbing cream applied, a quick question about what I wanted, and straight into the procedure. With Dr Alek, it was completely different. We began with a thorough consultation where we discussed my concerns, the procedures I was interested in, and everything I’ve previously had done — including where, when, and any medications I’m on. He then did a full facial assessment, looking at proportions, symmetry, and structure. He carefully felt for any existing filler or lumps, explained what they were, and clearly walked me through what we can and can’t do moving forward. Everything was explained in a way that was detailed yet easy to understand. We created a thoughtful plan of action together, and what stood out most was that he never once tried to “sell” me on anything — something I’ve experienced with every other practitioner before. It’s immediately clear that he truly cares about his patients, has an incredible passion for what he does, and an exceptional eye for detail. He really knows his craft. Today we did Botox, and it was genuinely pain-free. He is precise, intentional, and incredibly gentle. As soon as I left, I couldn’t wait to call my husband and tell him how amazing the experience was. I’ve now officially joined my group of friends who cannot recommend Dr Alek highly enough. Thank you, Dr Alek and team!

Mr Raj Sahemey

Orthopaedic Surgeon

At every appointment/interaction I have been impressed with Mr Sahemey. He has shown a level of care and attention that I have not experienced previously and I have seen many consultants over the years. I required a right hip revision and was experiencing huge discomfort. Mr Sahemey recognised this and took the time to listen to my lived experience. He was meticulous in his planning and preparation for my revision and this included testing for infection, learning from my previous operations and putting in place a treatment plan to support a speedy recovery. Mr Sahemey has been respectful, open and honest with me in our face to face conversations and his written communication has been responsive, timely and straightforward. In short I cannot recommend Mr Sahemey highly enough; his care and skilful intervention has quite simply changed my life.

Mr Ryan Chin Taw Cheong

ENT Surgeon

Dr Ryan treated me with a lot of respect, although my symptoms were not life threatening, he listened to me and took my complaints seriously. When I had the surgery under his supervision, the procedure and recovery process and next steps were explained to me very clearly. I knew exactly what the surgeons were doing to me and what the benefit and also risks of having the surgery was. On a personal level I really appreciated how comfortable he made me feel throughout the entire process. Also today when I had my post op check up (months after the surgery, later than ideal, but not his fault at all!) he remembered me and seemed genuinely invested in me as a person which isn't something I was expecting, given how many patients he must see! If you are reading this Doctor Cheong then I wish you all the best! :)

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Experience OK but to have to travel 80 mile round trip with 24 hrs notice was stressful, for the pre-accessment which I had to ask for, as not arranged. If I had been told on the information letter that if I was taking antibiotics I would need to have 4 weeks clear before I could have my procedure, this would have prevented me from excepting the procedure date I had been given. Therefore would have given the date to someone else. I had two weeks notice of my procedure which is OK if all information had been given to me. Find the administration side lacking. Lovely staff. .

The OrthTeam Centre

Imaging (Scans), Neurology, + 6 more

Positive perks - the waiting room had adjustable height chairs meaning I didn't have to struggle getting in and out of chairs! Dr Chinoy didn't judge me, or make me feel rushed or that I was an inconvenience (something I have grown accustomed to from the nhs). Despite my symptoms not fitting in with his specialities he recommended a colleague who he feels confident would be able to meet my needs. Although private care is hard on my wallet as a self funder, the advice, treatment and service I received overall made it more than worthwhile.

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Mr Rajaratnam performed my left knee replacement surgery 2 weeks ago. This was a follow up consultation having had staples removed from the incision made. All was well, he was pleased with my progress. I cannot praise Mr Rajaratnam and his team highly enough. He replaced my right knee very successfully in 2022. The procedure and recovery path on my left knee is going just as positively. I am extremely pleased with my progress. A totally professional experience. As mentioned previously I cannot commend Mr Rajaratnam highly enough. Thank you

Mr Pranai Buddhdev

Orthopaedic Surgeon

I took my 14 yr old, slightly awkward son to see Mr Buddhev recently and he was fantastic with him. Mr Buddhev put Jonathan at ease and spoke directly to him in language that he could understand. Mr Buddhdev was particularly respectful of my son's sports focus and recognised what an important part of his life it is. My son sees a lot of consultants (unrelated to this) but was able to relate to Mr Buddhev better than some consultants that he's been seeing since birth. Heartfelt thanks

Mr Andrew Shepherd

Orthopaedic Surgeon

I had a full knee replacement and was absolutely delighted with the outcome. As expected, the first two weeks were sore with limited movement, but from there on the progress was fantastic. I increased the level of exercise and was so pleased with the range of movement and knee bend I was able to achieve. Strength increased and by twelve weeks post op, I was back playing club tennis. I really can’t say enough re Andrew’s professionalism and competence. A complete success.

Mr Gurdip Shergill

Orthopaedic Surgeon

Had a review on my right shoulder today with Mr Gurdip Shergill at New Hall Hospital. He explained in detail the issues with my shoulder and how we could move forward with a plan. I was able to make an informed decision and surgery was decided. A rare gentleman in this busy world and with a smile. Very professional, never felt rushed and was given the option to ask questions. Very impressed and have asked for my husband to be also referred for treatment under Mr Shergill.

Miss Chrissie Laban

Breast Surgeon

I felt the appointment answered all my questions, even though the result was still quite shocking and I'm trying to come to terms with it. I was, and still am, very anxious but felt that was dealt with well. I'm sorry if I asked silly questions a few times. I'm just scared of the effects on my family, especially my children - and also losing all the everyday things that I value - and that support my mental and physical health.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I moved house before Christmas and during the process I lifted a piano (big mistake!), sofa, wardrobes, beds, washing machine etc. This resulted in severe pain in my lower back and left leg. I couldn't sleep at night and made an appointment to see Josh. I walked into the treatment room in pain and walked out pain free!!!!!!! I 've already booked in for another treatment next week. J W.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

I had a wonderful day at the Lister Hospital being looked after beautifully before and after my hip procedure. Janette, my nurse couldn't have been friendlier or more reassuring, the food I had was very good and fresh, and then to have a little sprinkling of reflexology on the 'menu' was icing on the cake! All in all a great experience.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I am so delighted with the process and the outcome. Dr. Agha has been incredibly patient, clear and reassuring throughout. I’m now nearly 6 weeks post op and I’m so happy with the results. Recovery has been perfect and I feel so much more confident. Cannot thank the whole team enough.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

First time I felt like listened to and not made to feel like this was all in my head. Would definitely recommend to anyone going through menopausal symptoms. I’m feeling hopeful now I have a plan on place and fingers crossed will bring some relief to my symptom’s.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I needed an emergency implant appointment and was referred by my dentist. From receipt of referral through to treatment the whole team were superb. This is how you run a dental practice where everyone is so obviously part of team seeking to meet the patient's needs