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Vision Scotland Edinburgh

Ophthalmology, Optometry

I requested an appointment with Vision Scotland for an assessment of my cataracts with the intention of having cataract surgery following a recommendation from my optician. I was phoned to say that an appointment had become available the next day. I took up the appointment and had my assessment carried out. What I did not realise was that by accepting the appointment I would be allocated to one ophthalmology surgeon and would not have the option of choosing my surgeon for the cataract operation. This was annoying since the PR documentation advised that you could choose/select a surgeon to carry out the operation. During the assessment it was clear that the machine taking my eye measurements could not accurately determine the measurements for my right eye due to the type of cataract. The optometrist used the ultrasound method (A Scan Biometry) which is not so accurate to determine the eye measurements. The ophthalmologist suggested using EMV lenses, however, the optometrist suggested that Clareon monofocal lense would be more appropriate since there was a risk that the right eye measurements may not be accurate enough to get the benefit of the EMV lens. On checking the measurements it was also found that the figures/measurements of the right eye were outwith the range of the EMV lens. Why was the ERV function available on the Argos biometer equipment not used when there was difficulty measuring my eyes using standards settings? On reflection and concerned about the accuracy of measurement of the right eye measurement I requested a second opinion using a different machine at one of the other Vision Scotland premises. I then visited Vision Scotland Glasgow office and the machine/operator there was able to get acceptable measurements for my right eye. The measurements meant that my eyes fell within the specification of the EMV lens although I was not given the option to change from Clareon to EMV. Whilst the operation on both eyes was successful I had difficulty with discomfort in my left eye. It was diagnosed as being associated with cuts on the cornea of the eye. After two weeks an optometrist suggested using a BCL but on discussion with another optometrist decided against this procedure. I subsequently suffered discomfort in my left eye for a period of five weeks. In hindsight it may have been more beneficial to have used a BCL? With regard to the eye discomfort after two weeks I also requested the view of an ophthalmologist. Later on, I also requested the opinion of an ophthalmologist. Again, it did not happen.

Re:Cognition Health London

Neurology, Psychiatry, + 1 more

I would like to thank everyone who dealt with us earlier this week. Dr Karlikova and Ifi (Ifigeneia Mourelatou) were brilliant. (I didn't see Ifi as I spoke with Dr Karlikova then, but my husband said she was lovely and Camille said she actually really enjoyed the session!) I was so impressed with how at ease Dr Karlikova made our 8 year old daughter feel. (Well, as at ease as she can be given the fact she struggles to explain herself !) She had such a great manner - friendly, warm, curious and non-judgemental. The way she told Camille she had autism was really well-framed too. And Camille said she really liked her and wants to be a psychiatrist like her when she grows up so she can help people - so she made quite the impression! We also loved how empathetic Dr Karlikova was to us as parents. We felt listened to and understood (finally). I appreciated knowing the outcome before leaving and how she gave examples to explain our daughter's diagnosis - especially the one which showed how she was able to mask an answer in the ADOC assessment that to the untrained eye seemed reasonable but it was based on logic, not emotion from the question itself. And the parts of the interview that in her experience pointed to high functioning autism, especially re how she spoke about her emotions. Believe me, you spend so long second-guessing yourself when you suspect that your daughter has autism - especially when well-meaning teachers and friends try to reassure she seems fine, especially as she's intelligent and doing well at school. It felt validating to hear we're not crazy. Now we can hopefully get our daughter the support and understanding she needs. We left feeling hopeful for the future for the first time in a while, especially as Dr Karlikova reassured us that with the right support she believes our daughter will thrive. We could have gone with different provider in Manchester but we chose Re:Cognition due to the positive Doctify reviews and the fact they seemed knowledgeable and good with high masking girls. And we're so glad we did. Thank you again.

Mr Rahul Lunawat

Urologist

I recently had a procedure for kidney stones performed by urologist Mr. Lunawat, and I want to share my experience. The day of the procedure went smoothly. I was admitted, and the medical team was attentive and supportive. The procedure itself was explained to me at my consultation and on my visit. I had two surgeries in total over a three week period to breakdown my 1.4 centimetres kidney stone. It took 2 hours 20 minutes for the first one and, about 100 minutes for the second one. Both surgeries were under general anaesthesia. Mr Lunawat was very professional visiting me after the surgery to check on me, and took the time to answer my questions. As I recuperate at home, he will be calling me to follow up on my progress. His expertise, combined with his personal approach, truly enhances the patient experience. I highly recommend him to anyone dealing with similar kidney stone issues. His anaesthetist was brilliant as were the nurses. Gina was absolutely lovely, supportive and professional

Ms Patricia M. Ortega

General Surgeon

Dr. Ortega was absolutely fabulous throughout my entire experience. After my surgery, her bedside manner was incredibly reassuring — she took the time to explain everything clearly and made sure I felt comfortable and informed. Her bright smile and calm, thoughtful advice immediately put me at ease. I truly felt well looked after and cared for every step of the way. I’m so grateful for her professionalism, kindness, and genuine compassion. The procedure itself; hernia repair and gastric bypass, has been life-changing for me. I no longer feel the pain and discomfort that once affected my daily life, and the difference has been remarkable. This has truly changed my life for the better. I am filled with gratitude for her exceptional skill, professionalism, and genuine compassion.

Dr Julian Strange

Cardiologist

My situation was complicated, as it involved haematology and cardiology. My cardiac condition was uncovered when I experienced a severe reaction on initiation of treatment for chronic lymphocytic leukaemia (a monoclonal antibody infusion). My worsening haematological state made cardiological intervention problematic. However Dr Strange liaised effectively with my haematologist and a joint treatment plan was agreed. Dr Strange undertook to do a complex angioplasty on my left coronary artery, which was very successful, and enabled me to commence (alternative, oral) treatment for my CLL. Dr Strange maintained excellent communication - both with me and the haematologists - which contributed significantly to my good clinical outcome.

Spire Hartswood Hospital

Allergy Medicine, Cosmetic (Aesthetic) Medicine, + 20 more

During the overnight after care following my procedure the staff insisted I went to the toilet assisted by them and I informed them I suffered with BPH. As a result I got no sleep at all on the first night due to highly regular toilet visits caused by the Isomorph and other drugs impacting my prostate. I was exhausted and in pain, but was not prescribed any overnight pain relief which I was informed I could have requested, but was unaware of this requirement to ask for pain relief. Day staff were superb. I failed the stair test and had to stay an additional night. I managed to obtain a couple of bottles to urinate in and got a much better nights sleep and was ok to come home in the afternoon.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 5 more

I am needle phobic and was very frightened of the procedure, Sclerotherapy and EVLA , I was not the easiest patient , but everyone made me so welcome . The receptionists were kind , helpful and very informative . Dr Mo Ferris was very special , he knew how to put me at ease , his music and breathing techniques helped me a lot , he constantly praised me and I was so proud when it was done , as I thought I wouldn't be able to go through with it . The two ladies in with Dr Ferris were also so kind , talking to me the whole time ( and a bit of hand squeezing) The whole experience was 5 * I have already recommended Cooden Medical to 2 people , 24 hours post procedure , I am very happy

Dr Sherif Raouf

Oncologist

I had the privilege of meeting with Dr Raouf after a reoccurrence of my colorectal cancer and wanting further assistance with the best approach for treatment going forward. Dr Raouf took the time to thoroughly explain the best path forward in his opinion and the decisions that took him to this conclusion, ensuring I understood everything without feeling overwhelmed. He tailored the advice to fit my person situation, making me feel reassured and confident in the next steps. I highly recommend Dr Raouf for anyone facing a similar diagnosis. The professionalism and empathy shown during our meeting were truly exceptional.

Dr. Samina Javaid

Obstetrician & Gynaecologist

Dr Samina Javaid, is what every doctor should aim to be! I was listened to, understood, and actually helped. She looks at the whole picture and not just what is in front of her. Offered a leaflet with lots of helpful information about herbal supplements that can help and brought up other things that could be an issue and make my symptoms worse, I genuinely cried at the relief of being heard and understood. I can not put in to words, but Dr javaid is definitely a doctor for the best reason, that is because she cares and wants to help, and you really really can tell

Rehubs

Health and Social Care, Psychology, + 1 more

I found Rehubs to be a very highly structured programme, and the wellbeing of those attending was helped by the therapists setting and adhering to strict boundaries, and intervening where necessary. The therapists ensured that everyone got a chance to share their thoughts especially as the group got larger. The app provided is easy to use and let me book my 1:1 appointments easily. The 1:1's were very beneficial, and my therapist Rashikkha was empathetic, non-judgemental, and insightful. I would highly recommend to anyone who feels they need support.

Mr Hosam E Matar

Orthopaedic Surgeon

Mr Matar was, once more, highly professional, clear in his explanations and very personable and easy to talk to. He answered my questions clearly and concisely. Additionally, my hip replacement appears to have been very successful. A huge thank you to him for his skill and for putting me at ease from my initial consultation right through until being discharged today. I could not speak more highly of him.

Mr Riaz Agha

Plastic Surgeon

Mr Agha is a true professional who cares for his patients in every way, listens to their concerns and does everything in his power to meet all of their concerns and expectations. He has a great bedside manner, very polite and considerate. He performed revision surgery on me and went above and beyond, I am very pleased with the results. I would most definitely recommend him to family and friends.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Gastroenterology, + 11 more

my Experience with London Bridge Hospital has only been positive. from the moment you arrive you are in good hands. I was admitted for a major surgery and I felt good . I have spent 8 days on the CCU and 3 weeks in the ward. the care was sublime and done with love and care. I can't fault one thing from the staff that cleaned, got my food the Physio and all the nursing staff they were sublime

Diverse Minds Clinic

Psychiatry

My experience with the practice has been very positive. Communication is quick and efficient, and any questions or requests are handled promptly. The team is friendly and professional, which makes everything feel straightforward and well managed. Alongside the excellent care from Dr Cappai, the practice as a whole has been impressive. I’ve felt well supported throughout.

Dr Aditi Desai

Dentist

I live in Scotland so travel to London is not straightforward. Having been diagnosed with sleep apnea I was attracted to Dr Desai website because of the comprehensive nature of her offering. I was not disappointed and was helped to understand my various options with wisdom, clarity and patience. There was so much new information for me that was very helpful.

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

The visit was very helpful. Specific issues were targeted and a constructive plan of action was made. Advice as to the correct protocol for the supplements was clarified and also as to ways for dealing with eczema and neck and shoulder pain. Dr Kitova was very generous with the time and empathetic. I came out feeling better than when I went in.