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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Arif Gul

Orthopaedic Surgeon

I had spinal decompression after two and a half years of leg weakness and a period of intense pain. I was really lucky to meet Mr. Gul. He had the answers and reassurance straight away. I had been seen by other doctors with varying levels of care and I had become almost resigned that I had lost all the strength in my legs in a very short space of time. I would squat 150kg regularly then all of a sudden I couldn't lift even the bar and I was struggling to get up the stairs. I was worried, anyone would be. For me, the nerves in the spine were being compressed and it was causing this weakness. I had a period of intense pain lasting a couple of weeks. I couldn't walk, I couldn't do anything; I've never been in pain like that. A&E had no idea what to and I was sent away with paracetamol and antibiotics. I left A&E almost on my hands and knees. I met Mr. Gul, some injections were successful but didn’t last, it was clear only surgery was going to fix it. My view on this kind of thing is that if you have a very positive attitude to getting near to as 100% fit as possible, if you have this attitude and you were fit and active before the surgery, you'll recover; quickly too. Mr. Gul sees this from the patients' perspective. He was involved in a car accident and had emergency surgery. His rehabilitation was scheduled for a year and he cut this time frame much shorter through the attitude I’m referring to. I would recommend reading his book which he wrote on this experience, it’ll also give you a measure of the character and quality of the man. Charlotte handles his office, she’ll deal with stuff straight away, a one stop shop for super efficiency. I am incredibly fortunate that Charlotte is there to consider everything. Knowing that when you send her a message, it’s going to get dealt with without any bother has been a wonderful thing. I think that Mr. Gul is lucky to have her and she is lucky that Mr. Gul is so very committed to his work. A brilliant team. Mr Gul and Charlotte, please keep this up for as long as you possibly can. I am immensely grateful for what you’ve done for me.

Miss Dorota Hardy

Obstetrician & Gynaecologist

This was a very positive visit. Dr Hardy is friendly and kind and really put me at ease. She listened to the symptoms I had been having and provided explanations for them in a jargon-free and understandable way. She then developed a management plan that she carefully explained. I was nervous about this appointment as it is not easy discussing very sensitive and personal symptoms. However Dr Hardy has a lovely bedside manner which made it really easy to be open about the symptoms I was having. I came away from the appointment feeling listened to, with my symptoms acknowledged and feeling positive about the therapies that she had suggested. I can highly recommend Dr Hardy.

Dr Elizabeth Mcculloch

Cosmetic Doctor, General Practitioner

Dr McCulloch and her team are just perfect. They have been providing outstanding care to me for many years now. Dr McCulloch has been following carefully my hormonal health with a holistic approach that pays attention to my overall health, as well as my priorities as an individual. She is extremely professional and prepared, but also caring and understanding of my personal situation as a busy patient with specific views about health and aging (as all patients have). She is really quite exceptional, in my view. Her team has always made it easy for me to book appointments and deal with the practical side of things.

Mr Philip Goodall

Urologist

I’ve had the TURP operation and felt extremely well looked after for the whole process. I am very pleased with the whole procedure, thank you. The only small gripe is that neither me or my wife can remember being told I would need two weeks off, after the operation, or that I shouldn’t lift anything particularly heavy for 4 to 6 weeks after. This felt a bit embarrassing to have to then tell my employers. Although I am extremely glad I have these two weeks to recover. Other than that, lots of information emailed to us and we felt thoroughly looked after throughout the whole process. Thanks again

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Mr Tony Nargol

Orthopaedic Surgeon

Total right hip replacement, felt reassured before, during and after the surgery. Tony was honest about the surgery and totally professional but the outcome has exceeded expectations I feel like a new person. Please put any doubt aside about this surgery, it’s gonna be tough for two weeks but once you reach the other side of that you have cracked it, and after six weeks you won’t believe the journey you have been on. Do the exercises as much as possible, keep moving on those crutches and look forward to a better life.

Mr Muzaffar Ali Anwar

Vascular Surgeon

I had a laser vein procedure with this doctor and couldn’t be happier with the experience. The doctor was professional, knowledgeable, and took the time to clearly explain the procedure and what to expect. I felt comfortable and well cared for from start to finish. The treatment itself was quick, effective, and the results were excellent. The staff was also friendly and supportive, which made the whole visit stress-free. I would highly recommend this doctor to anyone considering laser treatment for veins.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Nuffield Health Parkside Hospital

Breast Surgery, Dermatology, + 15 more

Very happy with my consultant and the nursing staff but (as I have previously said in feedback) that waiting area (on the first floor) at Parkside really needs improvement. The reception staff are unfriendly, talk noisily amongst themselves, the coffee machine was broken today, there are sirens (or alarms or phone rings?) going off regularly which is not good for anxious patients

Mr David Baxter

Neurosurgeon

My consultation with doctor David Baxter was most informative and his professional review of my spinal problems and more particularily his view of the causes of my pain being confirmed as post shingles pain with no connection to my spine(which has adapted) . Doctor Baxter is in my opinion ,and confirmed by my wife ,who was present, was expertly given and with tremensous empathy

The Royal Marsden - Sutton

General Surgery, Imaging (Scans), + 1 more

I feel very fortunate to be receiving care from The Royal Marsden at Sutton. Being treated at a specialist hospital focused solely on cancer is a very different experience from other NHS hospitals. All staff are incredibly caring, supportive, and excellent in their roles. Despite the longer journey from Kent, I feel it is absolutely worth it to receive such outstanding care.

Professor Matthew Winter

Oncologist

Prof Winter has been overseeing my breast cancer treatment since January 2023. He has always been kind, compassionate, caring as well as being professional, knowledgeable and competent. Prof Winter explained my treatment plan with patience and listened to any concerns. I could not recommend Prof Winter highly enough.