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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

John Flynn Opticians

Optometry

I recently visited John Flynn Opticians for my 2-yearly eye exam. Dr Janjua is always incredibly thorough in the eye exam, explaining each step and answering all my questions with patience. He takes the time to discuss my prescription in detail and also the variety of lens options available such as anti-fatigue, blue light reduction and anti-glare. I work in the computing industry and having the right eyewear makes the difference between a good day and one where you’re severely tired at the end of it. Dr Janjua’s expertise and attention to detail makes sure you’re confident it will be a good day. Dr Janjua is also supported by an amazing team. Everybody is welcoming and professional, making the entire process seamless and comfortable. I only needed new lenses this time which will be fixed to my existing frames, but when new frames have been required they’ve helped me choose the perfect frames that not only suit my style, but also feel comfortable. What really stands out is the personalised care and attention I received. Dr Janjua and the team genuinely care about your eye health and it shows. I highly recommend Dr Janjua and the team to anyone in need of eye care.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Professor Arpit Jariwala

Orthopaedic Surgeon

I suffered a severe full pectoral rupture in 2021 during the Powerlifting British Championships, attempting a 190kg bench. Mr. Jariwala reviewed and scheduled and urgent surgery explaining the steps throughout. Following a long surgery my pec was reattached and the extent of the repair was thoroughly explained. Quite a large scar was left but very little physical deformity can be noticed. Recovery was painful, but as a powerlifting coach it was very important that I managed to recover in order to continue my participation in the sport. I was back to competitive lifting within two years and with continued focus on strengthening I was able to bench 200kg in November 2025, more than I had ever attempted prior to injury.

Mr Nico Jonas

ENT Surgeon

We recently had surgery for my son at Portland Hospital under the care of Dr. Jonas, and I cannot express enough how grateful we are. Dr. Jonas is exceptionally **sincere, dedicated, and incredibly humble. His calm and reassuring manner put us at ease during a very stressful time. His outstanding behavior, professionalism, and genuine care for his patients were evident throughout the entire process. He took time to explain every detail clearly, showed remarkable patience, and treated my son with great kindness and respect. We feel truly fortunate to have had Dr. Jonas as our surgeon. I highly recommend him to any parent looking for a compassionate and highly skilled doctor.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Mr Ashley Costin-Brown

Orthopaedic Surgeon

My recent hip replacement experience was amazing ! The staff were so professional on the ward . Mr Costin -Brown explained everything clearly and I had every confidence in him . Recovery and physio has been excellent ( 7 weeks) post op and I feel that there is great benefit in being a day patient and returning home as soon as possible . This has aided my return to fitness . Thank you all

The London Independent Hospital (part of Circle Health Group)

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

I had consultation with Dr Lewis Raiman. He incredibly kind and made feel very comfortable. When reviewing my MRI scans he explained the issue very clearly and took time to over the scans with me highlighting potential issues and why it was causing my pain. He has a very optimistic approach and he is super assuring about the outcomes. I would recommend him to any one I know.

Dr Nigel G Stephens

Cardiologist

The echocardiogram, Holter appliance , consultation and results were all done very professionally, seamlessly and efficiently. The consultation dealt with all my concerns in a positive and reassuring way and I feel that Dr. Stephens really understands sports people and their active lifestyles and does his utmost to find a way to allow those pursuits to continue.

Mr Malin Wijeratna

Orthopaedic Surgeon

Visiting the hospital in general is a pain, mainly getting through traffic in town and then the hassle of parking in the hospital, so much so that I gave up about three visits ago, and now park in town and walk. Dreading it when my multiple Myeloma returns, although possibly living in Spain as a resident by then. Fracture unit always a great experience though

Miss Gemma Manasseh

Ophthalmologist

I was astonished by the genuine kindness and understanding. During surgery, when I felt pain, Miss Gemma Manasseh, explained what was happening. Why I was experiencing pain at that moment and that it would resolve in seconds. The reassurance helped me a lot. Just knowing what was happening was a great relief to me.

Newmedica Bristol - Aztec West

Ophthalmology

I can't praise you high enough. Losing your sight is a terrifying experience. I had so many falls and accidents as my sight disappeared. The kindness and understanding of all your staff was so reassuring. My prayers have been answered by a team who genuinely cared about me. Thank you from the bottom of my heart.

Mr Amir-Reza Jenabzadeh

Orthopaedic Surgeon

I came to the one hospital for a hip replacement and the care and service was excellent could not have had any better the consultant was Mr Reza Jenabzadeh explained everything to me clearly and was very kind the whole experience from start to finish was very good. Thank you very much much. Regards Pauline W.

Urban TRT

Endocrinology & Diabetes

Urban TRT have been amazing from start to finish, the customer service is top notch and the knowledge of the doctors is second to none. I have since referred one of my close friends and they have echoed my views. Nothing is too much trouble for these guys and I couldn’t recommend them enough.