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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Navjot Bhangoo

Orthopaedic Surgeon

We are beyond grateful for the incredible care my son received from this knee surgeon. From our very first appointment, it was clear that we were in the hands of a true expert—knowledgeable, thorough, and genuinely compassionate. The surgeon took the time to explain the diagnosis and treatment plan clearly, answered every question with patience, and made sure both my son and our family felt confident and at ease. The surgery itself went extremely well, and the results have exceeded our expectations. My son is healing beautifully and is already regaining strength and mobility thanks to this surgeon’s skill and precision. What truly sets this surgeon apart is not just technical excellence, but the kindness and reassurance shown throughout the entire process. We never felt rushed or overlooked, and the follow-up care has been just as attentive as the initial consultation. If you are looking for a knee surgeon who combines top-level expertise with genuine care and professionalism, I cannot recommend this doctor highly enough. We are so thankful to have had such an amazing surgeon guiding my son’s recovery.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mr Paul Haslam

Orthopaedic Surgeon

Mr Haslam completed my first full knee replacement in 2019 and this has been very successful. Prior to completing the first knee replacement Mr Haslam identified a skin lesion on my leg and referred me for further investigation. This was invaluable as the lesion was confirmed as a melanoma which was successfully removed prior to the knee replacement. I had not noticed the lesion myself so this was a critical intervention that may otherwise have gone undetected. The knee recovered well after surgery and has been a total success.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Mr Steven George Naylor

Ophthalmologist

Thank you for being my eye consultant and surgeon when you recently operated on cataracts in both my eyes under general anaesthetic. at York hospital. I can’t thank you enough. You have amazing skills indeed and I am fortunate to have benefitted from your expertise. Not only this but you realised how nervous I was. You listened to me and put me at ease and as a result you gave me the outcome I needed. The booklet that you wrote was a very helpful reference too. An enormous’Thank yiy’

Dr Sotiris Nicholas

Anaesthetist

We have just had an elective c section. Dr Nicholas was calm, informative and extremely gentle. He was able to reassure us throughout the procedure which kept everything a calm and really lovely experience. He also filmed and photographed the experience when he could. We’ve have since had a check up, where he has explained any feelings I may be having and let us ask any questions! Great experience - highly, highly recommend. 😊

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

Mr Steven Harsum

Ophthalmologist

Mr Harsum took great care and spent time discussing the likely outcome of my cataract operations in terms of the impact on my vision in general. He also gave me several pointers towards avoiding any further deterioration in my eyesight due to macular degeneration, which was over and above the expected benefits of the actual cataract operations. I now have excellent distant vision restored and confidence about the future.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

The MRI scan was really quick, and the staff made sure I was comfortable the entire time. They were really kind, and explained every step of the process so I knew what to expect. As it was an abdominal/pelvic MRI scan, I was given gowns and socks to wear during the procedure, so I didn't need to worry about having metal in my clothing. I also received a CD of my scans on request.

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

The Doctors Lounge Berkhamsted

General Practice (GP)

Just had my assessment appointment with Dr Chopra. He is very approachable , easy to talk to ,and thorough. I now feel empowered to get straightforward help in the future. The security of having the same Gp who knows my history, and can give me face to face appointments if needed ,is absolutely worth every penny.

CAS Medical

General Practice (GP), Primary Care

Had a visit recently pre-christmas for a TSW flare up. Doctor was extremely kind, took all my concerns on board and didn't push me into using any medication I didn't want to. Went away with a prescription for medication I was happy to use and am feeling much better. Would use again if it was required.

Dr. Majeed Jawad

Paediatrician

Probably one of if not the best private consultant we've ever visited. Really great with my son and extremely thorough, no stone left unturned and filled us with confidence by explaining in detail exactly what he was checking for and justifications for his outcomes. Really great service and care.

Mr Jerome Lim

ENT Surgeon

I saw Mr Lim due to having a perforated ear that required surgery. Mr Lim was very professional and thorough throughout my experience. His knowledge and communication skills are excellent and he is very approachable and easy to talk to. I would highly recommend using Mr Lim.

Mr Tom Setchell

Obstetrician & Gynaecologist

Mr Setchell is always extremely helpful. he combines a professional medical approach with kindness and empathy. he inspires confidence, and makes it easy to discuss intimate details in a non embarrassing way. which is essential in his area of speciality