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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The receptionist knew I had travelled from North Wales to see the best spinal surgeon in London and was looking to get my scans same day upstairs but had nothing for that day very kindly said couldn't see anything at Portland place. As we walked out the the ground floor we thought to ask about the other clinics. So we asked the receptionist sat to the far right as you walk in. Instead of checking to see what was available she had this scowl on her face and basically said "computer says no" - she didn't check availability for CT, X-RAY & MRI we had informed her we forgot to ask and she responded "well im sure my colleague looked at all options anyway". Could you check anyway Mr Russo assured us it was possible? "Too busy". We didn't want to make a scene, but felt it very insulting and disrespectful that she didn't actually check anything as we felt she was being prejudicial or in a poor mood. later I got a call from a helpful member of staff who actually informed me that they could fir me in for all 3 appointments same day. So as it turns out we were right. Just goes to show how miserable a member of staff is if they are willing to make someone with a spinal disease who can barely walk suffer or pay another £700 visit to London + 150 for the consult via private insursnce. Very upset about this person and the receptionist to Vitorio Russo is very unhelpful I had to be very rude to get him to do his job TWICE and in all honesty he has yet to do his job. It's like the place is filled with lazy unhelpful people with zero empathy/sympathy. If they walked a day in my shoes... I need not finish the sentence. Sort the staff out. This is unacceptable especially given this is a private clinic. The NHS are kinder... And That's saying something given the dragon receptionists I've met.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine

We feel so fortunate to have been able to have our daughter delivered at the Portland Hospital. Our room, the food, the care, everything was exceptional. Most of all we are grateful to the incredible midwives, who looked after us with such warmth and patience. We felt so safe in the knowledge that one of these incredible women was there around the clock to look after us and guide us through the early days and hours of our journey into parenthood. The various healthcare professionals (paediatrician, physio, lactation consultant, pharmacist) as well as the registrar who came to see us were all exceptional individuals too and it was incredibly helpful to be seen by all of them during our hospital stay. A special thank you goes to Pat, our amazing midwife, who accompanied us on the day of our birth. We couldn’t have asked for a more wonderful midwife to be with us on this incredible journey.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

I recently had a septoplasty procedure with Dr. Anthony Jacob and I couldn’t be happier with the care I received. From the very first consultation, Dr. Jacob made me feel comfortable and confident by explaining everything clearly – from the details of the procedure to the possible risks and what to expect during recovery. The surgery itself went smoothly, and thanks to Dr. Jacob’s skill and reassurance, I felt I was in very safe hands throughout. At my follow-up appointment, I was delighted to learn that my healing had gone exactly as expected and no further treatment was needed. I am truly grateful for Dr. Jacob’s professionalism, kindness, and expertise, and I would highly recommend him to anyone considering this procedure.

Bader Medical Institute of London

Obstetrics & Gynaecology

I have visited the clinic for a few procedures over a 3 month period. I am beyond happy with my results! Dr Bader is an extremely talented surgeon, he has completely transformed my body & life with brilliant results! Wonderfully attentive, supportive & approachable. I cannot fault a single part of my experience. The recovery from my labiaplasty, clitoral hood reduction & perineoplasty was amazingly comfortable. Only sore first few days & that was well managed with pain management. I then returned for vaginal fillers 2 months later. The staff at the clinic, all equally wonderful & welcoming ! Truly a fantastic clinic & I can say this confidently as have previously been to others in Harley Street . Throughly recommended.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

From the moment you call the team is informative with the process and makes you feel at ease. Upon arrival, between the nursing and guest liaison team you are made to feel and welcome and settled in. On the tour of the facility the guests are so friendly and intro themselves. The mentor and therapy is key, combined with the well thought out group sessions is the major turning point in my life in recovery. From the owners and upper management taking the time out of their busy days to assist with advice and personal experiences it brings me to the conclusion that Delamere is the best purpose built facility of its kind.

Viva Health Laboratories

Diagnostics & Testing, Nutrition

I’ve always found the team at Viva Health Laboratories to be approachable and genuinely willing to help whenever needed. They are flexible in their approach and provide a very personalised service, which makes a big difference compared to larger providers where that personal touch can sometimes be missing. Their infrastructure has also improved considerably in recent years, and from the standpoint of processing blood tests and results, there are no issues at all. What stands out most for me is their flexibility and the individual care they bring to their clients, it really sets them apart.

Spire Gatwick Park Hospital

Vascular Surgery, Breast Surgery, + 20 more

We have seen Dr. Jawad for both of our boys over the last few years, and I have never met a doctor as kind and professional with children. My eldest son has always been very scared of doctors, but Dr. Jawad made him feel completely comfortable — it was the first time I had ever seen my son so at ease during an appointment. Dr. Jawad always takes his time, carries out a thorough check-up, and treats the children with such care and respect. Honestly, he is the best doctor we have ever seen, and we are so grateful for the way he looks after our boys.

Mr Mohammad Waseem

Orthopaedic Surgeon

After suffering with horrendous shoulder pain for many years, I was delighted when I met Mr Waseem. From my first appointment with him, I had full confidence that he would make me feel better. My shoulder surgery went really well and my recovery with the Physio‘s help has been really good, it is ongoing with exercises but I’ve been discharged today which is fantastic news. Mr. Waseem has always been very pleasant and informative, from the first time I met him I felt confident and safe in his capable hands.

Dr Nisith Sheth

Dermatologist

I had an excellent experience with Dr Nisith Sheth. From the very first consultation, everything was handled with the highest level of professionalism, care, and clarity. Dr Sheth took the time to explain each step thoroughly, which really put me at ease. The small operation I underwent was carried went smoothly. The aftercare and follow-up were also impeccable. I felt completely reassured throughout the whole process. I cannot recommend Dr Sheth highly enough – truly outstanding in every respect.

Mr Shantanu Gudsoorkar

Ophthalmologist

I accompanied my mum for her consultation with Mr Gudsoorkar regarding her cataract surgery. She was deemed unfit by a neighbouring hospital due to her back problems and very anxious about it. He discussed issues in detail and reassured us that she would be ok on the adaptable bed available in theatre . Theatre staff was very kind, ensuring she was comfortable throughout the procedure . She is absolutely delighted with her new eyes . Thank you Mr Gudsoorkar for your kindness and expertise

Mrs Ami Shukla

Obstetrician & Gynaecologist

I was really concerned after a visit to my doctors, Mrs Shukla took the time to call me on sat night to discuss my concerns, which I really appreciated. I then saw her for a scan on the Thursday, which she talked me through and explained each part she was reviewing. I feel I am in good hands and reassured. The whole experience was managed with kindness and professional.

Dr Edward Duncan

Cardiologist

The actual appointment was delayed so took place about 90 minutes after the scheduled time, but that was probably due to external factors. Dr Duncan has seen me before, and this visit was to give updates on outcomes from an MRI scan and check on me post a stent procedure. Dr Duncan is very approachable, explains clearly, has a very good "manner" and I trust him.

London Bridge Sports Medicine

Sports & Exercise Medicine

Very good service from start to finish. Excellent friendly and professional appointment with Dr Raimen at the Highgate Nuffield hospital. Made me feel very welcome and very comfortable. Helped to get a diagnosis very quickly and explained my conditional carefully and clearly, with an excellent and detail course of how to proceed. Thank you very much

Dr Rachel C Jones

Psychiatrist

Dr Jones has, at every appointment with me, been understanding and sympathetic of my condition, and more over been reassuring that we can do something about it. And indeed, over the last few months I have felt a marked improvement in my mental and physical health, which I am in no doubt is due to her expert guidance and support.

Mr Hidekazu Yamamoto

Urologist

Mr Yamamoto explained to me what is needed to be done. He draw a diagram to help me take in what is needed. I very much appreciated his kindness and understanding to my situation. Many thanks Mr Yamamoto for your understanding and kindness you showed in helping me to understand the issues and the needed treatment. Thank you.

Mr Yathish Shenava

Orthopaedic Surgeon

I had my first total knee replacement 17 months ago and the other 5 months ago. I am now back to normal, I go for long walks and I have a new lease of life. My most recent follow up was on Friday 12 September and all is very well. My surgeon was simply amazing. Thank you most sincerely Mr Shenava.