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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Professor Sagar Doshi

Cardiologist

Nobody looks forward to a heart operation and I was certainly nervous as I arrived 30 minutes late due to a traffic jam at the QE main car park. The receptionist was cool and just told me to wait. When the porter arrived to take me to my room, the personnel interface changed to friendliness and quiet authority for the duration of my stay. As the process unfolded every new person was friendly and smiling. I met Prof Doshi for a final briefing at which he told me that due to my low pulse rate, the chances of needing a pacemaker during the procedure were 1 in 4. I remember very little of the procedure in the operating theatre though astonished by the visible technology. When I became more conscious of events, I was on a bed in the ICU unit. I can then only describe my feelings as totally subservient to the warm people attending me and feeling extremely relaxed. The degree of attention was extremely confidence building. Prof. Leyva visited me to explain that a pacemaker had been fitted during the operation though I hadn't previously researched the implications of that. In the next 24 hours, I must have had twenty different people attend me and all behaving in the same friendly professional way and rebuilding my own confidence. The physio took me from my bed for a walking and stairs test and pronounced me fit to go home. When I was asked to order some lunch prior to discharge I was invited to have my wife also join me for lunch which was a nice way to end my stay. I was surprised at my own feeling of normality walking to the car park only 30 hours after arriving and having undergone a serious operation which only a few years ago would have required an extensive stay in hospital. On my return home and back in my study I was able to relax and share with my wife the discharge notes and recovery regime. I write this five days after the operation and now into 3 ten minute walks a day which I am finding easy to do without any breathlessness. As I work towards full recovery, I will probably look back forgetting the anxiety of the time and think only with gratitude of those remarkable people and the amazing work they do. Paul T

Mr Jonathan Webb

Orthopaedic Surgeon

my wife had a replacement knee and patella from Jonathan over twelve years ago which was very successful indeed.Recently she developed severe osteoporosis and is suffering agonising pain in both hips,her lower spine and knees.Given our inability to see our GP face to face for months(our most recent visit needed a form filled back in September and we have only just seen her four months later)we were desperate to get a plan of action.We trust Jonathan implicitly,so we consulted with him. What happened exceeded our expectations.We had a consultation,mri scans,xray and blood tests all on the same afternoon at Fortius clinic.This was followed by a clear and unambiguous plan of action,referral notes,lists of further specialists recommended all within a week. A real plus is that you will be hard put to find a nicer kinder and more caring surgeon around.He is one of the nicest people to meet in the medical world and at 83 I have met a few!

Professor Mark Westcott

Ophthalmologist

I am sure it is only natural to be very protective towards one's eyes and, from the moment of the first 'drops' being inserted in my right eye, I was extremely nervous and was dreading every moment. I was conscious throughout the whole operation on my right eye and it was not until it was all over that I realised I had not experienced any discomfort (let alone pain) from the moment the eye drops were first administered, to when the operation was all over. I am so grateful for the exceptional care and attention I received and, when it is time to operate on my left eye, I will enter the anesthetic room with the tried & tested knowledge that there is nothing for me to fear as I will not experience any discomfort whatsoever. I am extremely fortunate to have undergone an eye operation, performed by a team of such capable, dedicated and knowledgeable experts who safeguarded me from any discomfort.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

This was a follow-up appointment with David Cumming for MRI results regarding my back pain. As with with my first appointment, he provided excellent assistance and advice. His feedback was detailed and clear and he answered any questions I and my son raised. He ran through treatment options, but without putting any pressure on me to make decisions there and then. Indeed, throughout my consultations, I always felt listened to, and never felt that we were being rushed through. Throughout, Mr Cumming was friendly and clear, patiently listening to my concerns and answering my questions; he was warm and welcoming - when my son dropped my crutch on the floor, this consultant surgeon did not hesitate to pick it up! I also want to praise his secretary, Emma, who has been most helpful.

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

From my first meeting with Mr.Abu-Rajab until the day of my discharge and beyond to the post op consultation, I knew that I was in the hands of an expert and caring surgeon. He listened intently to any concerns I had and he gave very clear explanations of the total hip replacement surgery. He was incredibly patient and attentive at all times. I was aware the he was extremely busy but he visited the ward several times and made me feel that I was his only patient! I was very nervous about the hip surgery and Mr. Abu-Rajab put my mind at ease from start to finish. I highly recommend him.

Ms Lubna Haque

Obstetrician & Gynaecologist

So I decided to see Ms Haque due to some gynae concerns. Within 10 days I had an ultrasound, Hysteroscopy, MRI and follow up appointment. Ms Haque was amazing throughout, very knowledgeable and very thorough in her investigations. She performed the hysterectomy herself with local anesthetic and took biopsies. The whole procedure was very efficient. In the follow up appointment she was very reassuring and explained the details of the reports with care and kindness. Thank you Ms Haque ,I wouldn't hesitate to recommend you to anyone with gynaecological concerns.

Mr Iain Macleod

Orthopaedic Surgeon

Mr Macleod recommended and undertook my treatment - resulting in the best possible outcome for my broken arm and damaged shoulder. He was professional, polite and also just did that little bit extra which made all the difference during my treatment and to my overall experience in what was a stressful and difficult time. I can’t recommend (or thank) him highly enough, and feel the end result would have been different (less movement/less pain, etc.) if I had seen a different consultant.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Dr. William Eysenck

Cardiologist

Went in for atrial fibrillation ablation procedure. Couldn't have gone better went in slightly late but whole procedure was very smooth. I felt fully informed of what was going on and in safe hands all the way through. Came out the other side with very little pain or discomfort and feel very confident that this procedure will be a success, even though I am aware and have been informed that it's around 70-80% in reality. Overall can't fault Dr. Eysenk at all

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Dr Masood Ur Rasool

Respiratory Doctor

The visit to the Hampton Hospital was very good as soon as l booked in even before I had sat down in the waiting area a nurse called me and did some preliminary work, weight, height and blood pressure. Then with in a couple of minutes Doctor Rasool called me through and was very interested in getting the full picture of my history, very professional and he explained what we were going to do in the next visit.

Joint Reaction

Orthopaedic Surgery

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

The York Dental Suite by Mafalda Queiroz

Dentistry

I have used YDS for all aspects of my dental health including check ups, hygienist appointments, surgery and most recently starting my aligner journey. Every visit and every interaction has always been absolutely brilliant. Every person at YDS is knowledgeable, kind and approachable and now trips to the dentist aren’t something to be feared!