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Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Mr Dario Inzerillo

Ophthalmologist

I can't recommend Mr. Inzerillo highly enough. I chose Mr. Inzerillo because I found I still had another 6-12 months on the NHS waiting list. As I had the problem explained by my optician and certified by the NHS, Mr. Inzerillo agreed to do my examination and treatment at the first visit which saved me doing a difficult trip twice! He has an excellent manner when making you feel at ease and can explain the problem and treatment in easy layman's words. The treatment was efficiently done and a follow up visit was also a pleasure! I had a query about the drops I was given and typed the query to his secretary on a Sunday, expecting a reply on the Monday. I was astonished to get a reply from Mr. Inzerillo via his secretary on the Sunday! Now that is care! Any future eye problems and I am back to this consultant. I rate him excellent plus.

HCA Healthcare UK Chelsea Outpatients

Cardiology, Diagnostic Pathway – Cardiac, + 3 more

Dr Laura takes her time to explain everything to me, and she even manages to teach me some medical stuff considering I am a medical student! She is always keen to involve my family and ensure I am fully supported. She has helped me navigate several gynaecology conditions that I have recently been investigated for and diagnosed with. She continues to follow up with me and ensure I am well looked after. She looks at me from head to toe and listens to each of my concerns, no matter what they are, with compassion. She is a true angel who I was blessed with to have as my doctor. I will always sing her praises she is truly phenomenal. I am beyond lucky to have her looking after me. She is my inspiration for when I graduate and become a doctor.

Mr Aloysius Okeke

Urologist

I recently had a procedure under the care of Dr Okeke. From the very first appointment, he was very professional and caring towards my symptoms and immediately knew what I needed. He explained everything clearly and reassured me when I was nervous. On the day of the operation, he visited me in my ward before operating to ensure I was feeling ok. His calm, professional and caring approach made me feel like I was in the best hands possible, which helped me to relax. 6 weeks on from my op, everything has healed really well and I’m delighted with the result. I can finally live without the symptoms I experienced before and feel very grateful for the care I received. Thank you Dr Okeke!

Freedom Vision - Cambridge

Ophthalmology

Impossible to speak to anyone in Cambridge which was very frustrating. am used to being seen privately and this did not come up to the usual standard. Although the staff were very polite and friendly I felt that nobody was sure what to do and did not fill me with confidence. I have never gone privately and only seen the surgeon on the day of the operation with no follow up appointment with the actual surgeon. I was left with a cut on the skin to the left of my eye and an indentation across my eyebrow which I feel had probably been caused by the clamp used to keep my eyelid open. I was left feeling that for some reason the private sector in Cambridge was struggling. A great pity.

Dr Claire Baldry

Oncologist

I highly recommend Dr. Claire Baldry and her practice. From my very first appointment, I have felt genuinely cared for. Claire is a true professional highly competent, incredibly thorough, and always ensures every step of my treatment is clearly explained. Beyond her impressive expertise, she is also wonderfully friendly and approachable. She creates a supportive atmosphere that makes a difficult journey much easier to navigate. I feel completely confident and at ease under her care. If you are looking for an oncologist who combines professionalism with genuine compassion, look no further.

Dr. Conrad Beckett

Gastroenterologist

I came for a Gastroscopy procedure under Dr. Beckett at the Yorkshire clinic. He has been brilliant with me from the start of my health journey so far. I feel he really listens to you when he asks what’s going on. His advice / treatment plan is thorougher and he makes me feel in very safe hands. To me it’s a big thing to put your health into the trust of someone else, you want them to do things correctly, which I feel Dr Beckett & his team do well. He is a credit to Healthcare & I feel very grateful to be continuing my treatment with him.

Beautiful Lifestyle Health Clinic

Holistic Therapy, Neurology

From the moment I booked the appointment, I felt heard and understood. Beginning with the detailed questionnaire before the visit and continuing throughout the consultation, great attention was given to every detail, with thoughtful and thorough questions covering all related concerns. I never felt rushed—only genuinely supported. The entire experience was both reassuring and highly professional, leaving me confident that I was in very capable hands.

Let's Go Physio

Neurology, Orthotics, + 3 more

I have been coming for physio for a while now, fortnightly, and it has helped my daughter. Carol is absolutely amazing, the session flows so well and Carol goes with my daughters needs and mood. This establishment is warm and welcoming and really has mase a difference to my daughters tone management on a daily basis. We gain remarkable skills and techniques on how to aid my daughters high tone.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

The hospital provided a very positive experience overall. The environment was clean, comfortable, and well maintained. Reception staff were extremely friendly and helpful, which made everything run smoothly from arrival. The free tea and coffee facility was a lovely touch — the coffee was great. I felt well looked after throughout my visit and would happily recommend this hospital to others.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

On time appointment Friendly Took time to listen to my explanations Clear and understandable explanations of key issues Examination of MRI scans previously taken undertaken Good liason with physio undertaken - at Bath clinic. Feel they are working together Interest in general health - with a follow up letter to my GP about cholesterol Overall, very impressed and would certainly recommend.

Mr Oisin Keenan

Orthopaedic Surgeon

Mr Keenan was a wonderful surgeon, I had 2 knee replacenta done by him and have had a wonderful experience under his care. Found all the staff in the hospital were amazing they tended to all mine and other patients needs. I would highly recommend having an operation in this hospital and couldn't praise everyone highly enough, thank you again for everything. Yours Gratefully Anne M

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very professional and efficient. He sent me lots of information prior to the injection appointment so I could understand how the treatment would work. Dr Thing explained the process during each part of the procedure. He has a good bedside manner and when I asked if I could look at the scanner monitor to see the fluid go into my knee, he was happy for me to do so.

Dr Mohan Babu Rathnaiah

Psychiatrist

A very knowledgable dr who has helped my husband to live a normal life after years of suffering with his mental illness…..always listens and knows what treatment is best ……my husband had lots of days where he couldn’t face the day through anxiety…the treatment has helped him recover along with reassurance from dr mohan advice and trust in the medicines prescribed

Spire Yale Hospital

Breast Surgery, Cardiology, + 13 more

Everything was fantastic - wasted 6 months since original NHS Xrays that weren't correct & delays getting referred from my doctor. However, - 5 mins after start of appointment with consultant - I was having more Xrays taken - then back to the consultant - thorough explanation & surgery date booked for 4 weeks time - very impressive