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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr Nigel G Stephens

Cardiologist

I identified Dr Stephens as someone who might be more suited to my age and sporting interests than my previous cardiologist. The difference in approach was like chalk and cheese. Dr Stephens explained the hunch he had, was willing to share surprise that a key test had been overlooked, it was arranged quickly and delivered professionally by what seemed a very experienced and knowledgeable team at Northwick Park (Mary and colleague). The results accorded with the hunch and were extremely good news. This was against a backdrop of having been advised to do three months detraining, not easy for me but doable if necessary, but without any real assurance that it would lead to a diagnosis. Twenty seven days of booked holidays cancelled with deposits refunded, the prospect of beta blockers for a protracted period, not able to give blood, not possible to continue with my previous travel insurer and always with the doubt in my mind that there may be an undiagnosed significant heart issue. I was amazed by the clarity with which the advice was given, the quality of the advice, the personableness of Dr Stephens and the speed/clarity of the communications. after the two appointments. I got lucky in being given enough info by a friend to take the decision to get myself seen by Dr Stephens. The experience has truly been life changing and I can't think of any other way of describing it. To say I am extremely grateful is a total understatement. I was also impressed by Libby and others in the administration team at Maidstone who seemed to handle everything efficiently and slickly. Overall, entirely faultless and massively impressive. Thank you so much (and see you in a year's time!)

Dr Fasihul Khan

Respiratory Doctor

Dr Khan is an exceptionally patient-focused doctor with outstanding communication, empathy, and understanding. I have always felt safe and well cared for under his guidance. I have been treated by Dr Khan on several occasions, and each time he demonstrated a strong ability to diagnose complex medical problems accurately and efficiently, particularly where previous consultations with other specialists had not provided clarity. His clinical judgment inspires confidence, and his approach is consistently calm, structured, and thoughtful. What sets Dr Khan apart is the way he explains each step of the process. He clearly outlines both the diagnosis and the reasoning behind the treatment plan, using language that is straightforward and accessible to non-medical patients - and creates space for questions that he answers clearly and without rushing. Follow-up care is equally impressive. Dr Khan is attentive, responsive, and provides continuity and reassurance beyond the initial consultation. He has an excellent bedside manner and creates an environment where I feel listened to, supported, and respected. I would highly recommend him to anyone seeking high-quality medical care.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Mr Kumar Kunde

Obstetrician & Gynaecologist

Around 28 weeks into my pregnancy I switched to private maternity care. I chose Dr Kunde because of his surgical experience (due to the fact that I have had an abdominal operation and I wanted to make sure the consultant I choose will be able to smoothly operate should an emergency C section is needed). He offered a meet and greet consultation, where he answered all of my questions and made me feel comfortable and reassured. Dr Kunde’s composed and relaxed attitude helped ease my anxiety during my antenatal care. He was fully supportive of my choice to have vaginal delivery. I liked the fact that he wasn’t pushing for unnecessary interventions. I had a smooth delivery with a second degree tear - the stitches healed quickly and never caused me any discomfort from the day of delivery. I am very happy with Dr Kunde’s care.

Dr Alexander Hobson

Cardiologist

Apprehensicw,about todays appointment lead to an afib episode prior ,on.arival professionally asked whether a studenr could be present i had no objection. He allowed me to explain my situation history and current feelings ,i did not feel ant time pressures and felt he was genuiniely listening to my concerns. Presented my options regarding my afib maling a point many tines to reassure me about my issue. I felt at ease,he didnt hokd back about my bicuspid aorta valve preparinf me for what im sure will inevitably be needing to be replaced. Talked about my exersising and current routine and advised to keep up every thing im doing suggested no increase to my medicatiin as already bradycardic and in fact this might be a trgger this i was not aware. Overall a very professional dr whom i would have no quarms about seeing

Mr Raghav Dwivedi

ENT Surgeon

I visited Dr. Dwivedi for an ear problem with a constant ringing sound that was affecting my daily life. He listened very carefully to my symptoms, examined me thoroughly, and clearly explained what could be causing the problem. He also suggested the appropriate tests to confirm the diagnosis and guided me through each step. After reviewing the results, he prescribed the right medication, and I am happy to say that my condition improved and I was cured. Throughout the consultation, he was calm, patient, and never rushed. Dr. Dwivedi is not only an excellent and knowledgeable doctor, but also a genuinely kind and caring person. I would highly recommend him to anyone looking for a trustworthy ENT specialist.

Mr Amr Emara

Urologist

Dr Amr is an excellent example of a confident, specialised doctor who considers the patient's psychological state before their physical condition. He can calm the patient and prepare them for discussion and understanding of their condition by providing a thorough explanation, giving examples, and clarifying differences from other cases with similar symptoms. Another good thing is his explanation of different treatment methods, highlighting the advantages and disadvantages of each to help the patient make an informed decision while staying up to date with the latest advancements in medicine and treatment. Thank you, Dr Amr, for your continued support, and I wish you continued success in helping patients.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

Mr Shamsi El Hasani

General Surgeon

Mr El Hasani has always been professional and calm with straight talking advice in which I have always been grateful for. When you ask questions you get straight answers. He listened to my concerns, gave his professional, very experienced recommendations and never put me under any pressure to accept them. I would highly recommend this surgeon if anyone wants an experienced healthcare professional.

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

This is our first pregnancy and we decided to book in for an early scan, we wanted the reassurance. From the moment we walked in, the staff were lovely and very friendly. We weren’t waiting long before Rebecca took us up for our ultrasound. Rebecca was lovely and explained everything to us. We were delighted to see a little flutter. Would recommend Mourne Scan Clinic

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

The stay at Bushey spire was so efficient. I attended at 7.15am, was shown to my room immediately, received regular visits from the nurses, care staff and Mr Iranpour during the next hour. My procedure took place at 8.30am and by 1pm, I was on my way home. Everything was explained to me clearly and concisely and the level of care I received was second to none.