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Northern Endoscopy Centre

Gastroenterology

I am writing to provide feedback regarding my recent attendance at the Northern Endoscopy Centre for a scheduled endoscopy. After following the required preparation instructions, including two days of a restricted liquid-only diet, I attended early for my 3:20 pm appointment. My transport had been arranged and approved through the Department of Veterans’ Affairs (DVA). Upon arrival, I was asked who would be driving me home. I explained that the DVA-approved driver who had brought me to the appointment was waiting outside and would also be transporting me home after the procedure. The receptionist advised that I could not be transported by someone who did not know me personally, that this was unacceptable, and that they would need to determine whether my procedure could proceed. I explained that your own Patient Admission Form specifically references DVA transport arrangements and asks, “If DVA, do you require transport to be booked and organised for you? Yes / No.” Based on this question, I selected “No” and arranged my own DVA-approved transport rather than having the Centre arrange it on my behalf. The receptionist initially disputed this and indicated that she did not believe the form contained such a provision. I then requested to see the form and showed her the relevant section myself. Following this, she went to speak with staff in the back office. A nurse then came to reception and escorted me outside to question the driver directly about whether he would look after me and drive me home. The driver confirmed that he would. I found this entire interaction upsetting, embarrassing and humiliating. As a veteran living with PTSD and anxiety—conditions that were clearly disclosed on my Health Questionnaire submitted to the Centre —the situation was particularly distressing. Firstly, I felt that my explanation regarding DVA transport was dismissed, despite it being explicitly referenced in your own admission documentation. Secondly, being taken outside and having my driver questioned in front of me made me feel as though I had done something wrong, when I had simply followed the instructions provided by your Centre. I appreciate the importance of ensuring patient safety following sedation, and I fully support appropriate discharge procedures. However, I believe this situation could have been handled with significantly more sensitivity and professionalism. I would therefore like to suggest that staff receive further training regarding DVA transport arrangements and the Centre’s own policies. If DVA-approved transport is an acceptable discharge option, patients should not be challenged or interrogated about arrangements that comply with the information provided on your forms. Alternatively, if DVA transport is not considered acceptable, the reference to arranging DVA transport should be removed from the admission documentation to avoid confusion. For patients living with PTSD, anxiety, and other mental health conditions, interactions such as these can have a significant impact. I hope this feedback can be used constructively to improve the experience of future patients. Thank you for taking the time to consider my concerns. I would appreciate confirmation that this feedback has been received and will be reviewed. Fiona K.

Home Sleep - Sleep Study Melbourne

Sleep Medicine

I have to say, I didn’t expect this sleep study to be such a noteworthy experience. The whole process felt very comprehensive, methodical and surprisingly comfortable. A big part of that was thanks to Chris Bunney took my partner and I through the results (showing you the monitor as he went through the results and putting real effort into educating us about what was on the screen) in a very patience and proactive manner. In the end, he didn’t try to sell us on expensive equipment that we didn’t need, in fact the opposite. He told us what I actually needed was a silicon tape over the mouth that you can purchase from your local chemist warehouse or Priceline. I’d highly recommend if you or your loved ones are snoring loudly and feeling fatigued no matter how long you sleep. It can really turn your life around. (Also, make sure you sleep in a room with good ventilation. I got a CO2 monitor to confirm my suspicions. Otherwise, that can also give you sleep apnea like symptoms)

Brisbane South Private Hospital

Gynaecology, Dentistry, + 6 more

I had two cataract surgeries and I was quite anxious when the first eye was to be done and the nurses and doctors were so considerate and made every attempt to make it less stressful for me and helped me understand there was nothing to worry about. And they were right. It was such a smooth process, apart from my nerves about the procedure, it was worry free. The only suggestion I can make is to have something available for vegans other than rice crisps. Arnott's have biscuits that are accidentally vegan, lemon crisp, strawberry shortcake and chocolate swirl don't have animal products and would be much nicer to have than rice cakes. Apart from that I was extremely pleased with my experience with the hospital and staff.

Southern Endoscopy Centre

Gastroenterology

Yesterday 2/6/26,I had a follow up consultation following a colonoscopy earlier in the year . The Doctor wanted to know who had performed the colonoscopy, what medication I had been prescribed and what quantity. Surely before a patient arrives, the Doctor would have my file open and would have all that information. He proceeded to inform me that although the systems had returned , I could take ‘ Gastro Stop ‘ to make the number of toilet visits less. The meeting was less than 5 minutes of no interest which cost me $270.00. I must say the Reception staff & all interactions prior with the nursing staff have been wonderful

Dr Yassmin Musthaffa

Paediatrician

Dr was very engaging and proffessional. Dr made me feel relaxed and supported. Dr was extremely helpfull in providing ecellent clinical assessment and plan 9f care of my grandson. Ultimately leading to best practise outcomes and management for his diagnosis. Dr is clear and articulate in her communication with carers and patient. Dr provides report and prescription immediately, so no distress about waiting for important documents. Fillow up reviews are scheduled immediately so you can plan around these with ease. It is with great thank for the great care and service you provide.

Australian Cardiovascular Specialists

Cardiology

The staff at the reception was friendly and helpful the nurse which did my echo was unapproachable felt rushed and uncomfortable definitely need some people skill Was not too happy had to walk across the hallway to awaiting room half dressed with my clothes and things in hand a basket would have been handy had to wait over 20 minutes in the room and then to be told they were unaware I was there waiting however the staff that attended to me regarding my monitor was very approachable friendly patient and walk me through the procedure with care

Complete Health Australia Norwest

Cardiology, Endocrinology, + 2 more

My mum recently had an appointment with Dr Siddharth Trivedi, and we were very pleased with the experience. Everything went smoothly from start to finish, and the care provided was professional, thorough, and reassuring. Dr Trivedi was extremely helpful, taking the time to explain things clearly, answer our questions, and make sure my mum felt comfortable throughout the appointment. We appreciated his kind manner and attention to detail. Thank you to Dr Trivedi and the team for the excellent care. Highly recommended

Dr. Siddharth Trivedi

Cardiologist

My mum recently had an appointment with Dr Siddharth Trivedi, and we were very pleased with the experience. Everything went smoothly from start to finish, and the care provided was professional, thorough, and reassuring. Dr Trivedi was extremely helpful, taking the time to explain things clearly, answer our questions, and make sure my mum felt comfortable throughout the appointment. We appreciated his kind manner and attention to detail. Thank you to Dr Trivedi and the team for the excellent care. Highly recommended

Maryvale Private Hospital

Gastroenterology, Gynaecology, + 19 more

I feel like I was rushed out at the end of my day procedure from recovery. I was still quite groggy when I left the hospital. I certainly did not like the first recovery nurse I woke up to who was rude telling me I had to wake up and open my eyes when I just could not. To then only minutes later hearing her telling other staff she was out of there in 10 minutes. Quite disgusting. Very unprofessional and little to no empathy. My name is Nicoletta if you require tracking who that nurse was.

A/Prof Viraj Kariyawasam

Gastroenterologist

Dr Viraj was incredibly professional and informative during my initial and post operative consultations. He took the time to see me in recovery and explain the outcome of the procedure. When I had a question out of consultation, his staff where able to reach the doctor and ask my questions. The answer was given t9 me in a very quick timely manner.

Dr. Sheldon Chong

ENT Surgeon

I was referred to Dr.Chong for snoring and a blocked nose. He performed a nasal septoplasty and turbinate reduction and the snoring improved significantly. The journey was extremely smooth and the procedure and recovery were painless. The post surgical care was excellent and he was always available for questions.

Dr Swaroopini Thangarajah

General Practitioner

The doctor was very good. My only concern was the medication I was prescribed cost $80 for a small atomiser. I think doctors might need to know the cost before prescribing medications This has happened to me before and I can’t afford expensive medications

Harmony Vision Optometry & Vision Therapy Clinic

Optometry

Ladies are delightful and helpful. Amanda in particular is very knowledgeable in relation to what suited me because I wasn’t sure! Paul is an excellent Optimist, after 9 years of incorrect scripts he finally nailed my issue. Now I see and read clearly.

Mr William Edwards

Orthopaedic Surgeon

I had an ankle surgery done by Mr Edwards, the surgery was sucessful with him finding another damaged tendon which he also fixed. His explanation of the afrer care was clear and precise. I truly thank him for his services. Thank you.

Dr Basia Lowes

Obstetrician & Gynaecologist

I had a very positive experience with Dr Lowes. I was very nervous and she was calm, patient and gave me several options for my care. The options were practical and well explained. At every point I felt assured.

A/Prof David Littlejohn

General Surgeon

Dr Littlejohn and is thorough and happy to explain all of my questions. He takes the time to check test results and make a plan for further testing and treatment. Could not recommend his expertise enough.