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Brilliant Being

Endocrinology, Medical Weight Loss

Practice was clean. Reception staff were just lovely. Smelt nice / music was not too loud or off putting. Provider was running a bit behind but was professional, apologetic, and afforded me the same amount of time and quality of care and never made me felt rushed or "shuffled through". This was my first visit to the practice and overall, an extremely positive experience. The Provider was a delightful man! He was exceptionally knowledgeable and personable. Felt instantly at ease. Everything was explored and explained. I was treated with great dignity and would highly recommend the practice/provider to others. The only downside, of course, is the cost. As a person on government benefits, even with a discount, it is a substantial cost to find $500 for one visit. And passing on merchant fees/bank charges (yet somewhat understandable) adds a sour aftertaste, and I may consider bringing cash next time as in a 'cost of living' crisis, every dollar counts at the moment. $100 is not so much a discount for a pensioner, and more a token offering, as $500 is a killer in one hit when there's not much left a pension in a fortnight to begin with; some could argue this is more a "me" issue, indeed. However, I'm sure there's other patients who are in similar positions. In saying this, one does "get what (or who) you pay for". And, I have to say, that the service delivered to me was far and beyond any service I have received over the past few years by any other provider of late. Ah, the conundrum. I will be back, of course, however, I can't financially justify extended, or long-term consultation, but maybe one or two more visits hopefully be enough to assist towards bettering my overall health.

Australian Cardiovascular Specialists

Cardiology

There was just one incident that marred my visit. When I arrived - after a long 3 1/2 hour drive from East Gippsland - I had expected to find a cafe nearby to have a late breakfast. (I had deliberately arrived 45 mins early.) I asked one of the receptionists if there was somewhere I could get something to eat. Her response was polite but, unfortunately, no food was to be found close by, so some locals I spoke to outside the clinic guided me to a nice cafe a 5 minute drive away. When I returned after a very rushed breakfast, and intending to pay a quick visit to the clinic facilities before my appointment, I was a bit shocked to see the sign that told me there were no toilet facilities in the clinic - not at all what I expected. So I said to the receptionist "You could have told me there were no facilities available here. I could have gone at the cafe". Admittedly I could have phrased my comments better but I was taken by surprise and also felt bad that I would be late for my appt as I now needed to find out where the toilets were. The receptionist could also have replied along the lines of "Oh, don't worry, the toilets aren't far away." Instead she let me have it; told me quite sternly that she could only be expected to advise me there were no toilet facilities if I had told her previously that I needed to "go". This person knew I'd had a very long drive. I think her irate response was rude and unkind under the circumstances. Aside from that, and a wait of about 30 mins for my first procedure (I needn't have rushed my breakfast), my visit was perfectly fine and the rest of team really lovely.

Maryvale Private Hospital

Gastroenterology, Gynaecology, + 19 more

I have had previous procedures performed at Maryvale Private Hospital and on these occasions I have nothing but total confidence and trust in the nursing staff and support staff. For my latest procedure ( hip replacement) I have once again nothing but praise for the nursing and support staff. In particular the nursing staff's concern about my lack of sleep and pain control was quite amazing, which I was particular grateful for. The selection of meals was very impressive but unfortunately I was unable to take full advantage of due to sleep and pain issues but what I was able to eat was wonderful. My only "complaint" was the inappropriate use of mobile phones by other patients. By inappropriate I mean using a mobile phone at 6.07 am on speaker which by the volume would have been on full volume. A total lack of consideration for other patients in the ward. I also had a mobile phone which was on silent and definitely not on speaker which I considered a courtesy to other patients.

The Glen Endoscopy Centre

Gastroenterology

Overall, I was very satisfied, especially with the nurses, who provided attentive and warm service. However, your receptionist lacked understanding of the differences between the Healthcare card and the Pensioner concession card. My Healthcare card had just expired, but my Pensioner concession card was still valid. Furthermore, I had just asked Centrelink a few days ago, and they told me that the Pensioner concession card was better than the Healthcare card, but your receptionist said you didn't accept Pensioner concession cards, which is inconsistent with government policy. I hope you can improve your service in this area.

Dr. Gerard Bourke

Orthopaedic Surgeon

I was 82 at the time and this operation was the most serious one in my life so far. The hospital and surgeon were caring and helpful. I subsequently suffered a bad reaction to the painkiller I had been given, and it has taken many months for me to even partly regain full use of my foot. The surgeon has been very helpful with his long-distance advice, as I have not been able to return to the Sunshine Coast so he could see me in person. I think the care will be on-going for some time yet.

Dr Gabriel James

Obstetrician & Gynaecologist

Went to see Dr James about gynae issues I’ve been dealing with for decades and have tried to manage for years with several specialists/medications. I left my appointment with clear information, true kindness and empathy to the ongoing and painful journey I’ve been on, and options of ‘solutions’ I could pursue. Dr James was highly knowledgeable, a great listener, and completely patient-focused. Highly recommend!

Dr Carmen Munteanu

Plastic Surgeon

Perfect experience from start to finish l couldn’t be happier with the results . Dr Carmen provided me with a lot of honest information about my options for surgery and also provide accurate information about the outcomes . I have had one surgery with her and will have another . I have complete trust In her . Her admin staff and her nursing staff are exceptional and the aftercare was brilliant .

Dr Nathan Hartin

Orthopaedic Surgeon

I was referred to Dr Hartin by my GP. He was very professional and knowledgeable in his field. He gave me sound advice. Although there’s little that can be done to help the problem, caused by wear and tear and advanced age, I felt assured that better management of the injury, on my part, would be beneficial in the long run.

Children's Health Hub

Paediatrics/Pediatric (Children's Doctor)

Had a good meeting with the doctor and have since had a procedure on my ankle. I'm pleased with the result and the speed of recovery. The excision of the soft tissue ankle lump (angioleiomyoma) has eliminated the regular, significant pain that I was experiencing. Overall it has been well handled with a very good outcome.

In Focus Radiology - Wallsend

Imaging (Scans), Radiology, + 1 more

All staff were extremely respectful & helpful at all times. Only suggestion is better signage as to exits following a procedure - I found it a bit confusing. You are escorted to the procedure room but I was not given directions to exit. Staff did however help me when they realised I was unsure of how to get to the exits.

In Focus Radiology - Warners Bay

Imaging (Scans), Radiology, + 1 more

I found all the staff that I came in contact with (reception, nurse and doctor) were excellent, explaining the procedure to me truthfully. The only reason I've given 4 stars is because the injection REALLY hurt 🤣, but as I said, I was already truthfully told about this.

In Focus Radiology - Cessnock

Imaging (Scans), Radiology, + 1 more

The staff are so friendly and very professional.i had an ultrasound on my thyroid,the fellow that performed it was great he explained everything and me feel very safe and relaxed.any questions I had he answered.wonderful at his job.i will continue to go to this radiology.

Mr Daniel Robin

Orthopaedic Surgeon

Dr Robin is nicely and kindly. He provided clear explanation of my daughter’s surgery and answers all our questions and suspect. After surgery, The doctor explained the surgical procedure to us and used drawings to illustrate the details and operations involved.

Dr Shirin Sarejloo

Cardiologist

Dr Sarejloo is a cardiologist I would highly recommend. Her bed side manner made our experience very pleasant and she took wonderful care to explain everything thoroughly and in a way that was easily understood. She was very methodical in her approach

Dr Meredith Tassone

Obstetrician & Gynaecologist

Meredith is an incredible physician - she is technically brilliant, warm and caring and reassuring through the whole process. I could not have had a more positive experience from start to finish. Thank you!

Dr Abdallah Elsabagh

General Surgeon

Dr Elsabagh is so supportive and explains things so well. He is very knowledgeable and actually takes the time for each patient to ensure they are ok. Ongoing care after surgery is exceptional.