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Brisbane South Private Hospital

Gynaecology, Dentistry, + 6 more

Really disappointed with the wait time for a fasted, four year old child. We sat in the main wait room, then a man arrived, sat opposite and played Indian cinema on his phone very loudly with no staff consideration. I was advised by the dentist there was no hospital excess gap fee to lay, that there was an arrangement with BUPA. On arrival I was charged a $500 gap fee. I paid without complaint and enquired with receptionist who didn’t understand the question and told me it was between me and BUPA. We then sat in a stark waiting room- my daughter was delighted as was told it was a play room, there was some used A4 paper and 2-3 broken pencils under a play table wedged in the corner. We continued to wait. She was measured for her height by a nurse who did not ask her to have her heels against the wall or ankles together. She advised us to ‘not get too excited, there’s not much in there’ when ushering us to the play room. The place seemed empty and stark and maybe some psper could have been topped up for kids? Post op was very upsetting and distressing for me. My daughter was in the recovery room with the sides up kicking, thrashing and screaming ‘owing, owie’ over and over again with her hands in her mouth a blood stained saliva truck.ing down her chin. We were accompanied by 2 nurses. No intervention was made, and they told me she wasn’t in pain. This was very distressing, at about 3:10 pm I was told to sit on a recliner and she was )laced in my lap, woozy, upset, combative. There was nothing I could do. I understand the facility shuts at 4:30, but it was not even 4pm when the nurses told my daughter she doesn’t have to wear shoes she can just leave. She was unsteady, unbalanced on her feet, she almost fell, she had blood all around her mouth and I left first the car park for an hour long trip home. Not convinced she was in a good discharge state and pulling over twice to check on her. Was there no post op analgesia charted for my daughter? I am a medical doctor and I can recognise when a child is in pain and needs treatment. She almost fell as we walked out she was unbalanced. For a $700 a aesthetic fee can a single post op dose of endone not be written up? It was very distressing to be at this hospital and seemed like we were the last there and everyone was just keen to go or gone. Are staff not able to call the anaesthetist or surgeon? I’ve never seen anything like it, and knowing how inappropriate this was made it a lot worse. This did not appear to be a child friendly/ appropriate service. My daughter had her tonsils out 18 months ago at the Wesley. My sone had an ORIF for a fractured arm requiring surgery at both Mater Private, then St Andrew’s in Brisbane. All 3 were 10/10 compared to this facility, for dental treatment no less. I could not recommend to anyone. Sincerely, Dr L. G. BSc MBBS FRACGP

Gynaehealth

Obstetrics & Gynaecology

From the very first phone call to book, I was treated with such gentleness and respect. During one of the most vulnerable and heartbreaking times of my life, the team at Gynae Health made me feel safe, heard and completely cared for. The reception and booking process was handled with such discretion and compassion — I never once felt like “just another patient.” My privacy was protected at every single step, which meant more than I can explain. The head nurse was extraordinary. Calm, kind, emotionally intelligent — she held space for me in a way that felt deeply human. The surgical team were professional and reassuring, and the recovery staff were so attentive and warm. Every single person I encountered treated me with dignity. In a moment filled with grief, I felt supported instead of alone. I am so incredibly grateful for the level of care, empathy and professionalism shown throughout my entire experience. Thank you for protecting not just my physical health, but my heart as well. I will never forget the kindness shown to me.

Harbour Spine Surgeons

Orthopaedic Surgery

A very professional clinic, for few examples: * They email clear instructions to find the clinic and preparations before the appointment. * Before my appointment they provided detail online forms to fill out to capture my issue and medical history. * The clinic then arranged to access my scans so the specialist has access to the results before the appointment. * They ask explicitly for consent before using latest AI technology to capture patient notes at the clinic. * The waiting area and consultation room were clean, pleasant and spacious. All this made me feel Harbour Spine Surgeons were professional and well organised. Most importantly the Spine Surgeon I saw was wonderful, see comments later on this...

Bond Day Hospital

Fertility Medicine, Obstetrics & Gynaecology

This was my second time at Bond Day Hospital, and once again, the experience was exceptional. The staff are so warm, welcoming, and genuinely kind. From the moment I arrived, they made sure I felt comfortable, supported, and completely at ease. Going through egg retrieval can feel overwhelming, but the team’s compassion and reassurance made such a difference. They consistently checked in on me, explained everything clearly, and created a calm, caring environment. I’m incredibly grateful for the professionalism and kindness shown to me during such an important step in my journey. Thank you to the entire team :)

Dr Nathan Hartin

Orthopaedic Surgeon

Dr Hartin was wonderful, he really put at ease my concerns and had a practical approach to my treatment. I especially appreciated his honest answers and no-nonsense approach. He took the time to explain to me my injury, using the MRI scans and 3D spine model to ensure I am clear. Checking once again before I leave that I had no further questions. Overall it was a great experience at a scary time for me. Dr Hartin is clearly very competent, his recommendations and treatment advice leverages his strong expertise, knowledge and experience, and his bedside manner is a real credit to the profession.

Melbourne Neurodiagnostics

Neurology

Drs friendliness, explanation and professionalism was great. My only feedback is regarding creating an environment more comfortable to young children. Whilst my child did eventually sleep, they intentionally fought sleeping as the room environment was strange and there was a Dr (stranger to them) watching them. I understand there may be a requirement for the Dr to watch, if not perhaps a screen divide could help this. Something more alike to a bed with perhaps some cosy / child friendly colours in the environment could help, as well as dimmer red lighting which can aid sleep.

Dr Oscar Brumby-Rendell

Orthopaedic Surgeon

I couldn't recommend Oscar any more than with the highest accolades. From the first time I stepped in his rooms he was well prepared with his knowledge on my issues, and proceeded to explain and show me with visual aids in a clear and easily understandable manner. A video of my actual procedure with explanation was sent the same day after my procedure, followed by a visit from him. I highly recommend him, his caring professionalism and skill shines through and proof was how well I pulled up afterwards as well.

Australian Cardiovascular Specialists

Cardiology

I have been very happy with my experience at my two previous appointments. However, I was very annoyed on my first visit when I had an Echo test booked at 9.45 and an ECG booked 10.30. Only to be told on the day that the cardiologist had decided he wanted me to have the ECG today prior to my appointment with him. I had rearranged my day around the appointment, which not only affected me, it affected others. I was both annoyed and confused as to why I wasn’t advised of this prior to the appointment.

Maryvale Private Hospital

Gastroenterology, Gynaecology, + 19 more

10/10 everyone was lovely, friendly and pleasant. No complaints whatsoever. The only issue was being called after I’d left hospital because I hadn’t paid a bill. A bill that I had no idea was even payable prior to leaving as my nurse walked me out the hospital straight past the front desk and no mention at any time a bill was to be paid before I left. The girl who made the call was quite demanding even though I was more than happy to pay.

Thrive Fertility

Fertility Medicine

My husband and I had the greatest experience from our initial engagement till now. Dr Sascha was informative, allowed us the time to ask as many questions as we needed and provided a warm and welcoming environment. The team, including nurses, embryologists and reception staff were also very welcoming and supportive. My husband and I could not thank the team enough for all the support they had provided us.

Dr Railya Mousina

General Surgeon

Dr. Mousina was exceptional throughout my entire experience. From my initial consultation at the Women's Breast Clinic to her in-room assessment, I felt confident in her care. Her approach was both gentle and reassuring, providing a thorough review and clear recommendations for the next steps in my treatment plan.

Dr Ahmad Alrubaie

Gastroenterologist

What a great experience with Dr Ahmad Alrubaie . Very knowledgeable, kind & patient with all my concerns & questions! My procedur went smooth .He was always available with any question thanks to the care and support I have received. Thank you again Dr Ahmad for showing professionalism & great duty of care..

Dr Puvana Raman

Obstetrician & Gynaecologist

Receptionist was very helpful and great personality. Dr Puvana Raman was very professional and gave me very good information and was very gentle with the procedure I had done. I would recommend this clinic any time they all had time to listen to what I had to say.

Dr. Adrian Maher

Gastroenterologist

The whole process was streamlined and co-ordinated. All staff appeared user friendly with a positive vibe in the unit. No stress on the day at all, and reinforced by a timely visit post surgery from Dr Maher who explained the procedure and the way forward from there.

Dr Cara Morris

ENT Surgeon

Dr Morris was fantastic, we discussed various options for treatment and quickly settled on Surgery, we spoke before and after surgery on the day. there was support prior to the op and clear instructions post. her bedside manner was friendly and assuring.

Dr Nicolas De Luca

Gastroenterologist

Dr De Luca has an easy going approach and offers clear thoughtful options for my medical scenario. I'm very pleased with his approach. My disease is being very well maintained with the new medication this Dr has organised.