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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Mr Zack Best

Podiatrist

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I got to the hospital early due to the known parking issues. I spent 20 mins going around the hospital car parks without success. I made receptionists aware that I was there and had parking issues. I was advised that I couldn’t use your car park as I am an NHS patient. I don’t appreciate 2 tier management of patient's needs. I was informed that I could park directly outside on yellow lines without fear of receiving a penalty. I was worried while in Spencer’s as I wasn’t totally happy with where I was parked. As I was early, I was seen 15 mins before my appointment. I was made to understand that because I had difficulty uploading my medication the nurse had to complete this task. Staff were friendly and clearly experienced. I was given a reserved date.

Mr Srijit Banerjee

Urologist

I had an excellent experience with Mr Banerjee. From the first consultation through to the procedure and aftercare, everything was handled with exceptional professionalism, clarity, and care. He took the time to explain each step, answered all my questions thoroughly, and made me feel completely at ease throughout what could otherwise be a stressful experience. The procedure itself went smoothly, recovery was exactly as explained, and I felt very well supported the entire time. I’m extremely grateful for the high standard of care and would highly recommend him to anyone considering this procedure.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I’ve been seeing Dr Kathryn at the clinic for nearly 10 years now, and honestly wouldn’t trust anyone else. Over the years she’s become more like a friend than just a doctor. She’s incredibly knowledgeable, always gives honest advice, and never pushes treatments you don’t need. She genuinely cares, which shows in how thoughtful and considered she is with everything she does. She’s also warm, funny, and instantly puts you at ease. The clinic itself is beautiful and welcoming too. Couldn’t recommend her more.

Mr David Roberts

ENT Surgeon

Mr Roberts has always been professional, empathetic and honest when engaging with our teenage daughter. He discusses his views with her confident in her maturity, is clear in his advice and ensured that she understood the potential risks and challenges of further nasal surgery while reassuring her about his long experience in this field. Our daughter trusted and liked Mr Roberts from the day she met him and the results of the surgery have been beyond all our expectations.

Dr Nikant Sabharwal

Cardiologist

Dr Sabharwal was a pleasure to meet: spot on time and with a happy demeanour. He very plainly knows what he's talking about (luckily) and was genuinely interested in my fairly trivial medical problems. He explained his thinking about my various medications in detail and with clarity so a humble layman such as myself could understand the issues. It was a valuable experience, and while no-one really looks forward to seeing his doctor, Dr Nik is an exception.

Dr Tsui Chin Ling

Dermatologist

I cannot recommend Dr Tsui Ling highly enough. From the very first appointment, she was incredibly friendly, warm, and personable, instantly putting me at ease during my appointments. She took the time to listen carefully to my concerns, explained everything clearly, and made me feel genuinely cared for throughout the entire process. Her expertise and attention to detail were outstanding, and the level of care I received was fantastic. Thanks again.

Mr Shakeeb Khan

General Surgeon

I received surgery to repair a hernia at the Nuffield Hospital Bristol with Mr Khan. The operation was successful with no complications and I've now recovered. Mr Khan provided plenty of reassurance with time to ask questions prior to surgery, on the day and afterwards and the Nuffield made for much more relaxing/stress free experience than visiting a larger hospital. I would recommend him and this hospital for anyone needing this surgery.

Dr. Alexandra Pittock

Psychiatrist

Dr Pittock is highly professional and consistently patient-centred. She supported the continuation of my ADHD treatment with care and clarity, and took time to listen attentively at every stage. She explained clearly why I experience certain symptoms and how my brain processes information differently, which significantly improved my understanding and engagement with treatment. I felt heard, respected, and well supported throughout my care.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had physiotherapy treatment with Seth Chambers for several months for various conditions. I was very pleased with Seth's advice which was instructive and really helpful in treating my injuries. It was also very useful that he could refer me to the musculo-skeletal doctor Sarah Rollins at the same practice who was also excellent. I am now injury free and would happily recommend both of them.

Dr Debi Ray

Paediatrician

Today we had out first appointment with Dr Debi and it was amazing. After a long list of appointments with other doctors that left a lot of questions unanswered we found our health concens with our son listened, looked into and answered. Very prompt support and guidance in next stepts and clear line to understand the potential problems. Overall great experience would recommand !

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.