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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

During my recent experience at Cleveland Clinic London, I was under the care of Professor James Teo and Dr. Dipesh Patel for my diagnosis of myelitis. I’d like to share a review of the care, diagnosis, and treatment I received during my short inpatient stay and subsequent outpatient follow-up. Diagnosis: The professionalism and expertise of both Professor Teo and Dr. Patel were evident. They took the time to thoroughly review my medical history, listen attentively to my symptoms, and conduct a series of comprehensive tests. The diagnostic process was meticulous, involving advanced imaging and laboratory analyses, all explained clearly, which left me feeling confident about my care. I was admitted as an inpatient for a couple of days, and my stay was exceptionally comfortable and reassuring. The modern hospital environment and top-notch facilities contributed to a positive experience. The nursing staff was attentive and highly trained, providing outstanding care around the clock. I appreciated their responsiveness to my needs, ensuring I felt comfortable during my brief stay. Daily visits from Professor Teo and Dr. Patel allowed me to discuss my progress and any concerns I had, reinforcing my sense of being valued and cared for. Following my inpatient stay I transitioned smoothly into outpatient care. My follow-up appointments have been invaluable, with thorough evaluations of my ongoing recovery. The clinic’s proactive communication, including test results, appointment reminders and prompt responses to my queries, has greatly supported my journey. They also provided me with educational resources to help manage my condition effectively. In conclusion, my experience at Cleveland Clinic London, particularly under the care of Professor Teo and Dr. Patel, has been exemplary. Their dedication to providing personalized and compassionate care, paired with their expertise, has made a significant difference in my ongoing recovery journey. I highly recommend this facility to anyone seeking exceptional medical care. The quality of diagnosis, treatment, and continued support truly sets Cleveland Clinic London apart.

Mr Ben Sherwood

Urologist

My husband had an exceptional experience with the urology department. From the moment we arrived, the staff made him feel comfortable, respected, and well-informed. The nurses and support team were kind, attentive, and always willing to help, even with the smallest concerns. Mr Ben Sherwood was incredibly knowledgeable and explained everything clearly, making sure my husband understood his diagnosis, treatment options, and next steps. His professionalism and confidence truly put us at ease. Throughout the entire process, I felt my husband was in the best possible hands. The department is well-organised, the facilities are spotless, and appointments ran smoothly and on time. We always felt supported and listened to. I highly recommend this urology team — their expertise, compassion, and dedication to patient care has been exceptional. They turned what could have been a stressful experience into something reassuring and positive. Special thanks to Mr Ben Sherwood and Elaine for their exceptional care, patience, and dedication — your kindness made a real difference and is deeply appreciated.

Mr Kenan Dehne

Orthopaedic Surgeon

The team and Mr kenan were outstanding made me feel like there family. From start to finish explained step by step and did not rush explaining to me the day of the operation I meet he and his team All of them was so Caring understanding and make me feel so relaxed The after care was outstanding The staff and Mr kenan came to see me after and my knee with the stitches you cannot see now not ever a scar on my knee I could not express how brilliant The staff and Mr kenan are at the hospital I would recommend to have Mr kenan and his team to do your knee I have to have my other knee done so I know we're I will be going again And the food is like a 5 star as well Thank you for everything Mr kenan and your team for everything and makeing me feel like one of your family in your team 😊

Miss Bethanie-Jayne Smith

Psychologist

Bethanie was great - very friendly, warm and engaging with Dulcie. She didn't make her feel daunted and very clearly explained what was going to happen but made it sound fun and interesting. She was patient and kind and recognised that if she asked Dulcie a question she didn't respond to, she should ask it in a different way. she was also very respectful in that she kindly asked me to try not to prompt Dulcie and allow her to answer and respond (which is a parents' natural reaction). I appreciated how diplomatically she approached this with me.

Dr Karen Guerrero

Obstetrician & Gynaecologist

Dr Guerrero has all the qualities (and more) that one could hope for in a doctor. She’s kind, compassionate, knowledgeable and exceptionally professional. She goes out of her way to explain things clearly and to reassure you. She is also very approachable and immediately puts you at ease. I trust her 100% and feel immensely grateful that she was able to perform what was quite major surgery on me. I genuinely don’t think I would have gone through with it, if it hadn’t been her.

Dr Steven Hurel

Diabetes & Endocrinology Specialist

I've had the pleasure of visiting Dr Hurel as my endocrinologist. As you'd expect it's often unsettling having to visit an endocrinologist but Dr Hurel always takes the time to chat things through with me and has a real talent for simplifying what can be a very complicated medical area. His approachable manner and clear explanations make me feel completely at ease during every appointment. I appreciate the care and attention he gives to my concerns.

Bristol Menopause Clinic

Obstetrics & Gynaecology, Sexual & Reproductive Health

Consultation with Dr Alice Thomas. Parking was easy Welcomed by lovely receptionist who immediately offered me a tea Met Dr Alice who immediately felt 'and relax'! Instant reassuring and lovely energy. Thoroughly talked through blood results. No rushing. We had time and I felt more me walking out of the practice than I had for weeks for speaking to someone who listened and clearly understands what we all go through with our hormones.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

All the staff at the Spire Hospital were helpful & nothing was too much trouble so that I felt listened to in terms of my needs & any fears I had. I felt reassured that I was in excellent hands when it came to pain relief particularly immediately post op & was encouraged to get out of bed as soon as I was able. The food was enjoyable & there was a good variety which certainly helped my recovery & my room was light & very clean.

Central Health London

Obstetric Medicine, General Practice (GP), + 6 more

Central Health London was a wonderful place to attend my antenatal appointments. It is a lovely, calm setting, always very clean, with friendly and welcoming staff, including the midwives, who made each visit enjoyable. I genuinely looked forward to my appointments, which speaks volumes about the supportive and reassuring atmosphere. I would highly recommend the practice to anyone seeking antenatal care.

VIP Hearing Solutions London

Audiology

Nick Clive is a highly competent and effective audiologist, with excellent knowledge and experience. He is professional, thorough and approachable, with an in-depth understanding of issues facing clients with hearing loss. He initiates appropriate solutions, tailored to each client’s needs with effective outcomes. I recommend Nick Clive and his practice most highly. Charlotte M. January 2026

Ms Katherine Williams

General Surgeon

What a lovely team. For an intimate and not particularly dignified procedure, Katherine and her team put me at ease, explained everything and were most reassuring throughout. Happy to say, she didn't need to give me any bad news, but if she had had to, I know she would have done it very tactfully and assuringly Special thanks to 'V' - Veronica. Lovely human

Spire Cardiff Hospital

Breast Surgery, Cardiology, + 18 more

My recent visit here was to have my operation done and what a lovely, kind, caring, clean hospital Spire Cardiff is. I wasn’t waiting long before being shown to my room, the staff were all out of this world amazing. So lovely, made you feel at ease and comfortable. Nothing was too much for them. The room was to a very high standard of cleanliness also.

Professor Mark Hamilton

Gastroenterologist

Professor Hamilton has been my doctor for many years. He is not only delightful and highly professional, but also exceptionally diligent and thorough. He always takes the time to listen, is consistently punctual, and comes back with thoughtful, well considered recommendations. I feel very well cared for under his guidance.

Skin55

Dermatology

I am very grateful to the staff who kindly cared for me after I had a bad fall in the street. Nikki and Julia were extremely caring and thoughtful and looked after me superbly until they felt I was well enough to leave. The clinic facilities were excellent and it was so generous of them to provide the care without charge.

Dr Adam Simon

General Practitioner

This was my first appointment with Dr Simon. He put me at my ease from the start. He did all the checks & I couldn’t ask for more. He also followed up with the blood results & my condition. I will be continuing to see Dr Simon over the next years & I will also be telling my family & friend about his service.