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Professor Nick Panay

Obstetrician & Gynaecologist

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Mr Steven Harsum

Ophthalmologist

In Feb 2025,I had same day cataract surgery ( in 50 mins) ,with multi focal implants, at Shirley Oaks hospital. Both the surgeon and another colleague advised that there were no fundament problems with the outcome of the surgery. On 19th April Purley Specsavers advised that there was no stability at all with his left eye. After further refractions and other glasses-single lens and multi focal glasses- there was still no improvement in short distance vision and problems in driving at night time. On 20th October, Director of Specsavers, on 2/10/25 , advised that glasses could not improve beyond N8. I appointed Mr Harsum, 29/9/25, as an independent advisor and reports were written on 14/10/25 , 22/10/25 and 8/12/25. The reports concluded: still very significant astigmatism, despite a left Toric lens. Possible outcomes : refractive error, astigmatism, lens exchange or refund of costs. I am meeting Mr Harsum 8/1/26 to agree outcome required on the basis of NHS treatment . Mr Harsum has provided me with confidence that he has been able to potentially propose a lens refund solution and hence a return to 20/20 vision. I am very great full in having located his professional service, in S London.

Mr Ahmad Sayasneh

Obstetrician & Gynaecologist

I would like to sincerely thank the doctor for the excellent care provided during my surgery and the post-operative follow-up. Everything was explained clearly and patiently, which gave me great confidence and reassurance throughout the process. The follow-up appointment was very thorough, and my recovery progress was carefully reviewed. All my questions were answered with kindness and professionalism, and I felt genuinely listened to and supported. I am extremely grateful for the doctor’s expertise, calm approach, and compassionate care. I would highly recommend them to anyone seeking high-quality and trustworthy medical treatment.

Professor Yacoub Khalaf

Obstetrician & Gynaecologist

I am extremely grateful for the support of Professor Khalaf and his team. Professor Khalaf has an exceptional ability to simplify what can feel like an overwhelming process, explaining everything clearly and helping you make calm, informed decisions while still showing genuine empathy and compassion. His sense of humour which we so appreciated also helped put us at ease at every visit, making a real difference. We both felt fully supported at every stage, and appreciated his incredible responsiveness in communication throughout. We are truly grateful to him for guiding us seamlessly through each milestone.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was naturally very apprehensive about the procedure but was met with friendly reassurance at every stage of the process. Everyone was very helpful, always very anxious to answer all questions, and very keen to help in any and every way. All procedures were carefully explained and it was always made sure I’d understood and was happy to proceed. I can’t speak highly enough of all the care I received from every member of staff I met at every stage of the process

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Mr Ali Abdelwahab

Orthopaedic Surgeon

Mr Abdelwahab has undertaken 3 procedures on my thumb and I have total confidence in him, I have always said when he walks in the room to see me before an operation he is always smiling, he puts me at ease, he is very caring and explains everything in a way you can understand, I am very grateful to him for everything he has done for me and the operation I am now waiting for. Thank you

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Sussex Wellman Clinic

Diagnostics & Testing

Dr David is very professional and extremely knowledgeable on testosterone and men’s health. He offers a personal service face to face service which suits me. I’m so glad I have started treatment with him. I feel safe, well looked after and so much better physically and mentally! Also much cheaper than using the big online companies.

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

Dr. Chantal Burgess

Dentist

Dr Chantal and Manisha the nurse were both simply incredible. For someone with severe dental anxiety these lovely ladies made me feel so at ease. I thank them so much for all the support during the extraction. In fact my whole experience with east village really was lovely. Very accommodating for a busy Christmas period.

Mr Achal Goyal

Orthopaedic Surgeon

Mr Goyal was excellent in every way, my foot is pain fee, and considering iv had several cuts to my foot, it looks really good, after 12 months of not being able to walk and in terrible pain, I would advise anyone to go ahead with this operation, thanks again Mr Goyal I really appreciate what you've done for me.

Dr. Gary Stiefel

Paediatrician

Dr Stiefel provided us with clear and extremely useful advice in relation to my sons allergies and excezma creams. I had spent 6 months of contacting my local GP for advice with no improvement to my sons condition and in one visit to Dr Stiefel I have seen a vast improvement.

Quality Dental : Horsham

Dentistry

Accommodated me with an appointment at short notice after my crown fell out. My dentist was on holiday but another dentist (apologies not sure if his name) saw me and secured the crown back in although I was told it may not last and would probably need further attention.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

Spire have been excellent from day one, I had an overnight stay after surgery during which I was cared for to the highest of standards, all subsequent appointments have been made with ease and the clinic has been on time.

VISIO Health

Ophthalmology

From initial eye examination to successfull Cataract lens implant surgery three weeks.. Visio Team care support throughout exceptional.. Having worn spectacles for over forty years now a thing of the past .