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Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

I have been seeing Josh at Reflex 18 for the past two months as part of my recovery plan following a Total Knee Replacement in October 2025. During my initial consultation, Josh carefully established my prior level of fitness and worked with me to identify ambitious yet realistic rehabilitation goals. He designed a bespoke programme of graduating exercises which are further adapted during each subsequent appointment. I find it helpful that Josh demonstrates each exercise, fine tunes my ‘effort’ and also emails a visual guide, as a reminder, after each appointment. I believe that I have made far greater progress in terms of knee flexion, stamina and strength by visiting Reflex 18 than I ever would have done if I had attempted to pursue my own rehab using a book or online package. Josh has the ability to identify which muscles need to be worked upon in order to achieve a certain goal and this is something which I could have not done myself. The Reflex 18 rooms are immaculately clean and are well-equipped. I have found every staff member to be friendly and highly professional. There is never any pressure to book further appointments. Parking is plentiful and convenient.. I am very happy with the support which I have received from Reflex 18.

Mr Michael Fraser

Urologist

Dt Fraser Himself been extremely helpful especially as i was only advised by Nuffield this morning that the afternoon appointment had been altered at the last minute I appreciate hugely that he has gone out of his way to accommodate myself The biggest problem is with Nuffield is incredible difficulty in trying to communicate with Beaconsfield in that (for good commercial reasons - but extremely bad customer experience reasons), all communications are not directly with the hospital, but are through a central switch board which then has to communicate with the hospital and in this case as several times previously were unable to get through This is not a one off problem but i have experienced this several times in the past. Not a one off problem , but an internally structural and very damaging problem for the organisation Doctors have been great , but the Nuffield organisation as such is deeply flawed kindest Regards Jim C.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

From first contacting my GP who could have referred me to a podiatrist but asked me to decide on whether it was appropriate (a decision for which I have no expertise to make) in late May it took over 3 months to see Mr Qasim (via TIMS during which I obtained no advice to go back to GP to get podiatrist referral, but instead a referral to Mr Qasim for steroid injection). However, the podiatrist at Freeman said steroid was no longer suitable due to second toe having developed a hammer deformity by then (mid-November). I think I should have been referred straight to Freeman, not via TIMS and Mr Qasim because I had months of delay and pain while I waited, thus affecting my ability to do my job as a nurse.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I came in today for surgery feeling incredibly nervous after a bad experience on the NHS previously, all I can say is I am so impressed with how different the process has been with the team today. Everyone from reception to the nurses to the anesthesiologist and of course Mr Banwell were genuinely fantastic and I can’t thank them enough. No question or ask was too much, I truly felt genuine care and warmth from all the staff. They checked on me regularly, reassured me constantly. My pain has been managed incredibly well and Mr Banwell’s precision has most definitely aided this too. I can’t be more grateful for everyone that cared for me today, Thank you all so much.

Mr Jason Ho

Ophthalmologist

I saw Mr Ho following some concerns I had with one of my eyes after cataract surgery carried out by a different surgeon. Mr Ho was very thorough in his approach and identified that I had some tears in my retina which needed repairing fairly urgently. He performed a vitrectomy (retina repair) the same day and following a few weeks recovery my eye is now fully healed. I can't recommend Mr Ho enough, his manner with patients is excellent, he fully informs you as to what he plans to do and why and his aftercare is excellent. I'm very glad I engaged him when I had a problem with my eye and wish I'd had him do the cataract surgery in the first place.

Mr Mark John Price

Podiatrist

Mr Price is an extremely knowledgeable, friendly individual who immediately puts you at ease. He explained the issues with my foot clearly using videos, models and drawings and came up with a plan moving forward which was realistic but will hopefully leave me pain free in the future. I am so relieved to have found him after a run of visiting other professionals that in my opinion have been sadly lacking in their abilities.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Waited about 20min for my appointment with consultant Then during my meeting with him He took a non urgent phone call my appointment that lasted approximately 10-15 mins He discharged me despite me saying I am getting lots of pain that disrupts my sleep and painkillers don’t help! I would have liked to have been referred to physio. But I was not offered it or anything except lift your arm forwards!

Freedom Vision - Newark

Ophthalmology

Excellent care and advice from the hospital. I am really pleased with the outcome of my cataract surgery and the vision I now have. I hadn’t fully appreciated how poor my vision had become and after being short sighted all my life, near sighted requiring varifocal lenses in recent years I now do not need glasses at all as well as all my cataract symptoms disappearing.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

I was very impressed with the professionalism of all staff and their efficiency. The whole visit was complete in around 3 hours but at no time was the procedure rushed or carried out without having been well explained in advance. I would highly recommend the hospital and Professor O'Donnell and wish to thank him and his colleagues.

Edinburgh Urology Specialists

Urology

I was asked to arrive approximately 1.5 hours before the procedure with a full bladder, the latter of which was not necessary. It was a very long and uncomfortable waiting time and I would have brought a book should someone have told me this in advance. This was no reflection on Mr Alhasso though, who was excellent.

Dr Iaisha Ali

Dermatologist

Shree helped me organise an appointment for my consultation among Dr Ali’s busy schedule due to the stress my health issue was causing me. Dr Ali was very understanding & listened to me. She explored all avenues regarding the cause of my hair loss & I walked away feeling positive about the potential outcome.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

Plenty of spaces in the carpark. Paying for parking was easy once I’d downloaded the app. Was worried about finding where I had to go in the hospital, but a member of staff who was carrying out lift maintenance at the time, kindly guided me in the right direction.

Mr Lalin Navaratne

General Surgeon

From the initial appointment, through surgery and post surgery, Dr Navaratne has been informative, supportive and caring. Dr Navaratne went above and beyond to deliver my successful surgery and recovery, and I wouldn’t hesitate to recommend his services.

Mr Ian Lilly (né Hore)

ENT Surgeon

Very competent and kind, he treated our 4 years old daughter Frances and performed an adenotonsillectomy and grommets surgery on her. Everything went well and our daughter always felt secure around him. Thanks!

Dr Jonathan Behar

Cardiologist

Very professional visit to Dr Behar and very informative clearly outlining all the options for testing and further treatment

Mr Kowshik Jain

Orthopaedic Surgeon

I was over the moon with my procedure felt comfortable from start to finish fantastic surgeon