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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Milan Anjanappa

Oncologist

In November 2025 after quite high PSA test levels I had a meeting with Dr. Milan Anjanappa and his team and I was diagnosed with prostate cancer in the (not at all) light 3-4th stage. Since then, I was given treatment under his advice, surveillance and control, which included hormonal therapy, radiotherapy and brachytherapy. Three months later, I was discharged from the Mount Vernon hospital with a fully and successfully completed treatment according to the last consultation, which I owe entirely to Dr. Milan and his team. As a summary of the overall experience, I can attest to the excellent professionalism, prompt diagnosis and treatment and the adequacy and success of said treatment. I was guided during the whole journey with care, support and information, which is exactly what someone with a devastating diagnosis like mine needs. With the utmost respect and gratitude, I wholeheartedly recommend Dr. Milan Anjanappa and his team. I wish him health and success in what he's doing to contribute to the fight against this most awful of diseases.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Mrs Emma Eaton

Acupuncturist

I have been seeing Emma for over a year for support with menopausal symptoms, and I cannot recommend her highly enough. When I first met Emma, I was completely at my wits’ end, but she instantly put me at ease and reassured me that I was not beyond help — something I will always be grateful for. Emma is truly exceptional. She is incredibly kind, caring, empathetic, and extremely knowledgeable. She takes the time to really listen and ensures she fully understands your needs as an individual. Over the past year, my health and wellbeing have improved hugely, and I genuinely look forward to our monthly sessions and catch-ups. Emma has made such a positive difference to my life, and I would wholeheartedly recommend her to anyone seeking compassionate, expert support.

Dr Ahmad Khwanda

Cardiologist

I am an 88 year old woman who, during her long life, has been under the care of many doctors and Dr. Khwanda is by far the most thorough and caring of them all. Once home after my cardioversion, he phoned me daily later telling me to phone him if I had any worries or concerns. I cannot fault him regarding his post procedure care and thoughtfulness. I consider myself extremely fortunate that, by chance, I chose Dr. Khwanda to be my cardiologist and in whom I have gained complete trust. He is very competent, professional, has the respect of his team, explains treatments and necessary medications in laymen’s terms and very importantly, treats his patients with the greatest care and concern. Thank you Dr. Khwanda.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Dr Riyaz Somani

Cardiologist

I recently attended the hospital for a catheter ablation and had a very positive experience. Dr Riyaz Somani was calm, kind, and highly knowledgeable. I felt safe and confident throughout this important procedure. The treatment was completed to a very high standard, and I am now recovering well. The hospital was clean, well run, and efficient. All staff were excellent — professional, kind, and reassuring at every stage. Communication was clear from admission to discharge. I felt genuinely well cared for. I am very grateful for the high standard of care provided.

Mr Ali Kubba

Obstetrician & Gynaecologist

From the moment I arrived at The Shard, then up on the 6th floor Westminster receptionist and the clinic receptionists - the whole experience was very smooth and easy to follow. Everyone was warm and welcoming. I had good visit with Mr Kubba, my gynaecologist. From the moment I walked in, I felt genuinely listened to and respected. He took the time to explain everything clearly, answered all my questions without rushing, and made sure I was comfortable throughout the appointment. I would highly recommend his services.

Dr Ed Abrahamson

Paediatrician

We have known Dr Ed Abrahamson for many years now. We have three children and Dr Ed has been always there/available for them. Very professional friendly, extremely knowledgeable and I always feel we get the children the right diagnosis and care. Since having my first child and all the worries that motherhood brings, Dr Ed has always giving me peace of mind knowing he is there and can look after my children. I am very grateful for his work, kindness and patience. I highly recommend him and thank him for this.

Mr Robert Turner

Orthopaedic Surgeon

Initially I was very unsure about my condition, however, Mr. Turner provided reassurance that the condition of my hand could be fixed. Tests were carried out over the following month then surgery was suggested. The operation proved to be very successful and, despite being prepared for subsequent pain, I did not experience either pain nor discomfort at any point. Further to the surgery, Mr. Turner and colleagues provided after-care which was reassuring, professional and continued to ensure a speedy recovery.

Mr Omar Mulla

ENT Surgeon

I cannot express enough just how impressed I was with Mr Mulla He was a breath of fresh air with his “ bedside manner “ and his expert advice -allaying all my fears and explaining in great depth what he was doing and why- all explained so that I understood and not in medical jargon ! His follow telephone call there days later to see how I was going on was just as valuable and forward looking - I appreciated immensely Thankyou Mr Mulla for simply “ everything “ !

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Spire Parkway Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.

Precision Vision London

Ophthalmology, Optometry

The lady i initially spoke to was very helpful, she worked out what I may be suitable for and did not pressure me at all. Instead of just trying to book me in for a consultation, she took the time to understand my situation and what I was looking for. The clinic is high end , as a lot of high tech equipment and the staff are very friendly.