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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Arrived early Saturday morning for a small knee operation. Taken to my room by a lovely friendly porter. Was invited immediately by catering to make a choice of food from an excellent menu. Then seen by nurses, anaesthetist, surgeon, who all explained exactly what was going to happen, in a relaxing manner, giving me complete confidence in their care. I was soon taken to theatre by the lovely chatty nurse & porter, that had been with me from my arrival. They obviously had a happy working relationship, including me in their chat to make me feel more relaxed. The anaesthetist was lovely, chatting about Christmas whilst calmly letting me drift into sleep. I woke up feeling well & refreshed, taken back to my room for a cuppa & delicious sandwich. The nurses continued their careful monitoring of me & I was soon seen by the physiotherapist who explained about the importance of my post-exercise sheet & use of crutches. Then a visit by Mr Slack, my amazing surgeon that had previously done my hip replacement, who explained what he’d done, that all had gone well, discharging me to go home & it’s only early afternoon. My painkillers arrive, my home instruction booklet is completed, I can go home. What fantastic care from all the staff & medical team, many thanks to you all.

Moorfields Private Eye Hospital

Ophthalmology

Very unorganised, got the bill twice with no explanation. Called and had to speak with 3 people and still no one knew what bill was correct. The Surgent secretary told me to ignore one of the invoices which turned out was wrong. First time I arrived for the consultation I was told that the surgent who I was going to see wasn’t there and they advised me to go home. It turned out he was there and waiting for me. Second time they couldn’t find my file and didn’t know what to do or why I was there. 3rd time lucky you would think, I was told to wait in the waiting room and I did without being told there were two waiting rooms and I was in the wrong room and the surgent called me and wondered if I was on my way. On the positive the surgent and the operation was great but I do wish it was a bit more organised and that the information given to the patients was with a follow up to everyone involved.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a total knee replacement and from start to present, I have been treated amazingly. All staff are amazing and simply brilliant at their job and in particular care of patients. Special mention to Salmon (Sal) who looked after me on the day post operation. he was superb, so helpful and patient. The team that looked after me immediately post op, were terrific, so kind and understanding. Mr Gillespie's pre-operating team were so reassuring especially when I was so nervous regarding the spinal block. Thank you to everyone for such superb care and attention. Although I was in tremendous pain post op, I can now reflect and appreciate who well I was looked after and especially the individual care and attention displayed by the team - very simply 'thank you'

Mr Christopher Brewer

Obstetrician & Gynaecologist

From my very first appointment through to the post‑procedure follow‑up, Dr Brewer provided outstanding professional advice and guidance. He took the time to carefully explore all possible options and offered clear, well‑structured recommendations, which enabled me to make confident and well‑informed decisions. This thoughtful approach was especially reassuring especially when you’re feeling uncertainty and apprehension. The surgical procedure itself was carried out with exceptional precision and care. I have complete confidence in recommending Dr Brewer. His expertise, thoroughness, and care gives you the confidence you are in safe hands. Thank you.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Onur Berber

Orthopaedic Surgeon

I had surgery with Mr Berber in November and I am currently recovering. I felt extremely safe and comfortable in his care. He was very reassuring throughout the whole process, from the first consultation to the day of the surgery and the after care. He is an amazing professional and a very kind, compassionate doctor. I can’t recommend him enough. I would also like to thank his assistant Chloe who was always available to answer my questions and extremely proactive in helping me as a patient at a stressful time.

Mr Omar Mulla

ENT Surgeon

Dr Mulla listened... fortunately he is up to date on my particular, rather ambiguous, condition. I get the impression that he keeps up to date with latest developments and findings in his field of ENT. If only I had been able to see him 18 months ago, I would have been sorted in just one consultation. He is very personable, professional, friendly and efficent (by that I mean he dictated his letter to my GP in front of me before I left my appointment). This was a moment when you feel the NHS is at its best.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

am African and originally from Africa. Today, the young lady who took my blood was extremely kind and very professional. As we were talking, she was friendly, respectful, and welcoming. I was truly impressed by her attitude and the way she treated me. When she inserted the needle to draw my blood, I barely felt anything — she clearly knew exactly where the vein was and performed the procedure with great skill. If people in this world were all like her, the world would be filled with endless happiness.

Mr Dan Brown

Neurosurgeon

I saw Mr Brown yesterday for a lower back pain problem that I have had ongoing for some years. He went through the image scan with me and explained very clearly the issues I was having, what could or could not be done and things to hopefully help. Very professional, helpful and friendly so I felt I could ask any questions. Full marks also to Tracey, Mr Brown's PA, who was very efficient and helpful in all aspects of the booking and paperwork submitted afterwards.

Dr Manuela Cresswell

ENT Surgeon

This was my final post operative check up after my ear operation. Dr Cresswall has a pleasant manner and explains everything in detail in a way that is easily understandable. Throughout my treatment, from the initial appointment, through my operation and post operative check ups, Dr Cresswell has been excellent. I will need an operation on my other ear and I have no problem being looked after by Dr Cresswell. I know I am in a safe pair of hands.

OSD Healthcare

Anaesthetics, Audiology, + 47 more

Everyone was so lovely and helpful. I was very anxious but was put at ease and felt safe and well looked after. Premises were clean and comfortable. I was warm and as relaxed as I could be thanks to staff. I particularly felt very thankful and impressed by how my daughter was called and kept up to date in order to time her picking me up with an Uber. This meant a lot to us. Thank you.

Mr Robert Marston

Orthopaedic Surgeon

Please add this to the comments I made yesterday. Thank you. Punctual and welcoming, Mr Marston's clarity and patience was greatly appreciated. I have been a patient of Mr Marston for several years now and have no reservation in recommending his great expertise and skill, which has enabled me to skip about, not quite like a two-year old but not badly for an 80 year old!

I visited this clinic as I had terrible sciatica down my right leg and lower back pain. The osteopath was brilliant. Very helpful, knowledgeable and I have had 3 treatments so far and seen a huge improvement in my symptoms. I am back at work and able to enjoy life more. Thank you Mark for your treatments. I highly recommend this practice.

Mr Maghizh Anandan

Ophthalmologist

I originally saw Mr Anandan in September 2025. From the start I was treated with kindness and respect. All my questions were answered confidently, and gave me reassurance. I had my operation in October. Again all the staff were friendly and caring. The operation went smoothly and Seven weeks on I’m enjoying perfect eyesight .

Mr Rahim Kaba

Urologist

What stood out wasn’t Kaba’s combination of expertise and kindness. He treated me not just as a patient, but as a person, and that made all the difference. I am deeply grateful for his skill and care, and I would wholeheartedly recommend him to anyone considering aqua ablation Thankyou Mr Kaba