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Dr. Lorraine Kemp

General Practitioner

As a business owner and mum of 2 it is vital that I keep operating as close to my A Game as I can. As a result I have been trying to find both the optimal HRT for me personally - and also the best provider/ clinic I can find. I started with the NHS and my local doctor which quickly didn’t feel bespoke or targeted enough for my hormonal needs or personalised in the approach. I then registered with an online menopause clinic and worked thru them for over a year. The HRT felt much better however it was a logistical challenge. HRT was sent thru the post and took 2 weeks to arrive. If you missed/ had to reschedule an online appointment/ blood test (which with a business and kids happens regularly) it had ramifications so I would find myself running out of HRT with a 2 week stretch ahead of me. This just didn’t work with my job where I am client facing and needing to know that I am feeling grounded, confident and not overwhelmed / severely anxious. Another problem I found was that the online clinic wasn’t conferring with my NHS doctor so my records were not up to date which felt concerning. I have private health and know how close the private doctors work with the NHS so this raised alarm bells to me. It was in one of these periods when I was about to go into a work trip with no HRT that in my desperation I saw an advert for Dr Kemp. I booked an appointment with her and the process felt so personalised and easy. The consultation was surprisingly in depth (much more so than the online clinic). I realised after the consultation the importance of working with a medical professional who can take a holistic view of your health as a female - not just focussing on your hormones. I realised during the call that I was behind on my mammogram - and also have since the call booked myself in for therapy in the advice of Dr Kemp. She asked for a blood test - and prescribed a new variation of HRT with clear instructions on how to use. The prescription was emailed direct to me within a few hours and I could use my local chemist to action it. This felt so liberating being able to pick up within hours as oppose to waiting for a few weeks. Dr Kemp sent me the notes from our conversation with her suggested next step actions - which prompted me to both book the mammogram and therapy. And has checked in a number of times since. She also sent a letter to my NHS doctor and logged both the recommendations and HRT prescription. As a result if I need some urgently and I can’t contact Dr Kemp I can now go direct to my NHS doctor and ask them to prescribe. I feel I have finally found the set up and professional I need to be able to navigate myself through the perimenopause and menopause whilst maintaining the responsibilities I have in my life. I’ve realised how anxious I have been previously not feeling like I have a medical professional and HRT available to me - and I feel so relieved that I’ve been able to find the set up with Dr Kemp. No matter what the menopause continues to bring up/ throw at me I know I can face it head on - with my optimum health and mind set - with the advice of Dr Kemp helping me maintain my emotional and physical strength.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Mr Parag Sayal

Neurosurgeon

I recently underwent surgery with Mr Sayal and couldn’t be more grateful for the exceptional level of care I received, both before and after the procedure. From the very first consultation, he took the time to explain everything in clear detail, making sure I fully understood what to expect. He was incredibly patient with all my questions and never made me feel rushed. Post-surgery, his guidance and advice were invaluable. He provided thorough aftercare instructions and checked in regularly to ensure my recovery was on track. Thanks to his expertise and supportive approach, I felt confident and well-cared for throughout the entire process. I highly recommend Mr Sayal to anyone seeking a surgeon who combines skill, compassion, and outstanding communication.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Mr Andrew Renwick

General Surgeon

My treatment was to repair a very large inguinal hernia. This was the first surgery I have had and I was very nervous. At my pre-operative assessment, Mr Renwick talked me through the surgical options and put me completely at ease. We agree on a T2001 Robotic Repair. The procedure was carried out on October 21st and Mr Renwick and his staff were were exemplary. The surgery went well and six weeks later I have just has my post-operative consultation. I had a couple of questions about the impact of the surgery and resuming exercise. I could not be happier with the treatment I received.

Mr Paolo Consigliere

Orthopaedic Surgeon

I consulted Dr. Consigliere for a suspected labrum tear in my shoulder that had been causing chronic pain. The doctor was able to give me a very clear diagnostic, and clearly laid out options for treatment, without pushing immediately for surgery. I ended up having surgery with him, everything was great, well explained, with minimal pain, and am now well on track for recovery. I would highly recommend Dr. Consigliere for any shoulder-related issues. The doctor’s assistant is also very organized and responsive, the entire process was very well managed.

Professor Raj Persad

Urologist

I have been under Professor Raj Persad for weight loss treatment. I had picked up so much weight and had lost a lot of confidence. After a consultation with Prof Raj who came highly recommended he listened with sincerity and explained each step of the treatment I have now been on Mounjaro going on three months. I have steadily lost weight and gained my confidence back. Prof Raj is always there to answer any questions I have and has been such an encouragement. Thank you Professor Raj I am sincerely grateful to have you as my Doctor.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

The doctor was really rude and unprofessional about other members of staff to me. He also didn't check that I'd received appropriate amount of anaesthetic before doing the procedure leaving me in an unacceptable amount of pain for which he didn't apologise or check to see if I was ok. He also tried to do the procedure on the wrong eye and after checking the eye he could see where I'd had a previous procedure and said, "At least I can see you're not lying". I do not want this awful man near me ever again.

Dr. Sarah Dobson

Dentist

Sarah from my first visit made sure that any questions were answered and she put my mind at ease with any concerns I may of had, during my dental work when administering anaesthetic normally at other practices the pain was so bad but I didn’t feel a thing and the whole appointment was actually quite pleasant felt like I could openly talk she has such a warm and welcoming spirit to her which again before coming to this practice I’ve never really got so it really was amazing I could go on and on.

Skin Inspection

Dermatology, Gastroenterology, + 1 more

Dr Muirhead and Sam were fantastic from start to finish. I was quite nervous about the procedure but they immediately put me at ease and continued to reassure me throughout. Dr Muirhead was professional, understanding and thorough from the initial consultation through to the end of the procedure, and I know that she will be on the end of the phone if I need any aftercare help or advice. She explained everything clearly and I felt in very good hands.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Mr Alex Leo

General Surgeon

The surgery carried out by Mr Leo has been transformative for me- I can’t thank him enough! Mr Leo was patient enough to answer all of my questions and the post-surgery care was great too (I saw him twice prior to leaving hospital and he also called me a week later for a further follow-up). Katie, his medical secretary, also deserves a very special thank you for being exceptionally helpful whenever I called or emailed her.

Mr Summi Abdul

Obstetrician & Gynaecologist

Mr Abdul is an excellent consultant explaining all the options available to me, talking through each one to be able to make the best decision for myself. Never felt rushed and listened to everything I needed to say, even on the morning of the surgery. The nurses anaesthetist, kitchen staff, and everyone at the Nuffield were very kind, caring and made the whole experience much nicer.