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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I had ALT phallo with Mr Nim Christopher and was admitted for 5 days post-op, and I cannot thank the nursing staff enough for the care I received. Every nurse I encountered was professional, compassionate, and genuinely attentive. They consistently checked on me, explained things clearly, responded quickly whenever I needed help, and treated me with kindness and respect at all times. Their reassurance and calm presence made a difficult hospital stay much more comfortable and less stressful. It’s clear they take great pride in their work and truly care about their patients. The morning Nurses Kate and Erisa were extremely wonderful even though at one point there were so many patients and only 2 of them to take care of all of us, they were encouraging and they set a positive tone for each day. The night shift nurses Mo and Aliesha were reassuring and kind and always present when things felt hardest. Of course ai cannot leave out Alina who was always caring and compassionate throughout my stay. Last but certainly not least I would like the thank Mr Nim for his excellent care and support and Dr Patil for the amazing anesthesia he delivered. They were all like family to me. I’m deeply grateful for everything they did for me. Your professionalism, kindness and dedication did not go unnoticed.

Mr Cal Wilson

Obstetrician & Gynaecologist

Mr Wilson is not only a fantastic surgeon, he is a fantastic man. He is very understanding, empathic and very knowledgeable. Mr Wilson has been with me throughout a very difficult journey, I had a full term stillbirth back in 2022, Mr Wilson delivered my son. I truly believe if Mr Wilson hadn’t been the consultant on call that evening then my life would look completely different now. Mr Wilson then undertook bilateral salpingectomy surgery on me to investigate fertility problems. Again I was met with compassion and empathy. I then became pregnant with my rainbow baby, the pregnancy was very difficult mentally and Mr Wilson and his secretary continuously checked in on me to ensure I had the right support and care. Mr Wilson then delivered my baby again by c-section, I was asked for my input as to how I wanted the surgery to look in terms of music, talking, atmosphere etc. Mr Wilson ensured all my wishes were adhered to and he even managed to avoid further complications which were expected. Mr Wilson is truly the best consultant and surgeon and I wouldn’t trust my life in anyone else’s hands. Thank you Mr Wilson.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Dr. Erika Harnik

Paediatrician

Dr Harnik and the team of nurses were excellent as always. Dr Harnik is thorough and explains everything in a very clear manner, and is happy to answer all the questions that a somewhat uninformed parent like me may throw at her! She’s very warm and has an easy manner of dealing with kids, from our 5 month old youngest son to our 3 1/2 year old older son. We’re very glad to have come across her and to have both our sons treated by her and the expert team at Children’s Allergy Doctors. We strongly recommend them to anyone whose children have allergies and who seek expert help!

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Dr Kajal Patel

Dentist

I highly recommend Dr. Glow / Kajal! I visited her for anti-wrinkle treatment on my forehead, which has been an area of insecurity of mine for many years. Kajal was extremely welcoming, comforting, knowledgable and gentle. The treatment chair was so comfortable and she even offered a stress ball for during the injections. She made sure to check in with me following the appointment. I am extremely pleased with the results and am looking forward to visiting her again soon. Thank you!

Associate Professor Anand Kelkar

Urologist

On arrival, I was anxious and terrified at the same time, and had been for some time after having a positive result of prostrate cancer ( 7 out of 10) also a bone scan, followed by a PET scan all taking time and stress level as you can imagine high, on meeting Mr Kalkar, he quickly got around to telling me all scans were clear and he confidently clear that I would be cured, my emotions were through the roof, most professional and caring person, thank you

Mr Amr Hawary

Urologist

His kindness and assurance to my mum during her treatment, he was absolutely amazing and he actually involved me as much as he could. He said he would help my mum, he certainly did that, after 2 years of suffering he managed to get to the the root of her bladder problems. Fingers crossed it never comes back. We should be proud that we have Mr Hawary working here helping not only my mother but all the other patients that are under his care

Spire Parkway Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

Mr Timothy Clough

Orthopaedic Surgeon

Having experienced a great deal of pain with my other bunion removal many years ago by a different surgeon, I was hesitant to have another attempt. This time however was a totally different experience! Mr Clough was thorough with his explanation of the procedure. The operation went well & I left the hospital feeling much more confident this time. The expected pain did not come & I am now in my third week walking without crutches.!!

Dr. Himadri Chakraborty

Paediatrician

Dr was very informative. Always has been since my son has been under his care. Has reassured me at times when I’ve felt unsure, trusted him & the plans he set out for my son worked! He is very attentive to my son, he has ASD and the Dr was very understanding & patient. My son condition has drastically improved since coming to see this Dr and will be sad to be discharged from him & the service at some point. Can’t thank him enough.

Dr Edward Nash

General (Internal) Medicine

Initial and follow-up consultations were on time and conducted in a highly professional manner. Dr Nash is a highly experienced physician who took great pains, following a CT scan, to explain my condition in great detail. I was satisfied that the reason for my referral was dealt with in a thoroughly competent manner and that - even more - the future management of my condition, should it deteriorate, is in very good hands.

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietetics, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.