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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Jahangir Ahmed

ENT Surgeon

I’m very pleased with my decision to have my procedures performed by Dr. Jay. My first procedure was to correct a deviated septum in May. I was extremely happy with both the results and the level of care before and after surgery, which is why I returned to Dr. Jay for a tonsillectomy in December. The pre-operative process was thorough and reassuring. During my initial consultation, Dr. Jay ran the necessary tests to confirm I was a suitable candidate for surgery. He explained my condition clearly and set realistic expectations for the procedure and recovery. On the day of surgery, Dr. Jay and his team were calm, professional, and reassuring. He visited me both before and after the procedure and explained how everything had gone. At my follow-up appointment, he was extremely thorough, reviewed the findings in detail, and shared all relevant documentation. Dr. Jay’s communication before, during, and after both procedures was excellent. He was prompt in responding whenever I had concerns about my recovery or pain levels and ensured I was seen quickly when I thought there might be complications. He listened carefully to my concerns and provided clear, practical guidance to address each one. Overall, I felt well cared for, informed, and supported throughout the entire process, and I would not hesitate to recommend Dr. Jay.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

I have been seeing Josh at Reflex 18 for the past two months as part of my recovery plan following a Total Knee Replacement in October 2025. During my initial consultation, Josh carefully established my prior level of fitness and worked with me to identify ambitious yet realistic rehabilitation goals. He designed a bespoke programme of graduating exercises which are further adapted during each subsequent appointment. I find it helpful that Josh demonstrates each exercise, fine tunes my ‘effort’ and also emails a visual guide, as a reminder, after each appointment. I believe that I have made far greater progress in terms of knee flexion, stamina and strength by visiting Reflex 18 than I ever would have done if I had attempted to pursue my own rehab using a book or online package. Josh has the ability to identify which muscles need to be worked upon in order to achieve a certain goal and this is something which I could have not done myself. The Reflex 18 rooms are immaculately clean and are well-equipped. I have found every staff member to be friendly and highly professional. There is never any pressure to book further appointments. Parking is plentiful and convenient.. I am very happy with the support which I have received from Reflex 18.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I was recommended to book an appointment at the clinic due to ongoing pain from planta fasciitis, that I’d had for 2 years.. I saw Stuart Hodder for an assessment and then a follow up appointment. It was clear that exercise alone was not going to address my ongoing issues so he recommended an injection. I am now a month past the injection and am overjoyed with the outcome. For the first time in 2 years I am pain free. I am able to walk long distances and not be crippled by pain the next day. I only wish I’d been recommended to the clinic sooner.

Mr Oisin Keenan

Orthopaedic Surgeon

Both consultations with Mr Keenan were a pleasure. Appointment bookings were swift and flexible. His warm, and relaxed yet professional nature immediately settled my nerves. He was most thorough in his assessment and examination of my knee. My follow-up appointment was equally positive. While very informative, I later emailed with another question. The reply was extremely efficient, answering my question and providing additional, helpful information. I highly recommend Mr Keenan.

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

The Inverness Outpatient Centre itself was excellent — clean, well organised, and very welcoming. From reception to clinical staff, everyone was extremely kind, professional, and helpful, which made the whole visit smooth and stress-free. The staff were attentive and friendly, creating a calm and reassuring environment throughout. Overall, a fantastic facility with extremely good staff, and I couldn’t have asked for a better experience.

Tajmeel Clinic

Anaesthetics, Cosmetic (Aesthetic) Medicine

During my most recent visit, Dr Khalil carried out a thorough hair transplant check-up, carefully assessing progress and results. We then discussed the option of PRP treatment as a potential next step to further support hair health and optimise long-term outcomes. The review was calm, professional, and reassuring, and the team at Tajmeel Clinic made the experience smooth and comfortable throughout.

Dr. Annika Charlesworth

Gastroenterologist

Dr Charlesworth has been absolutely incredible. From the very beginning, she never gave up on me, even when things were complex and challenging. She listened, took my concerns seriously, and kept pushing to find answers. Her dedication, compassion, and persistence made a huge difference to my health and my confidence in the process. I’m incredibly grateful to be under her care!

EgoDent Dental Clinic | Walton-on-Thames

Dentistry

Egodent offers an excellent level of care and professionalism. The team is welcoming, highly skilled, and takes the time to explain every step, which really puts you at ease. The clinic is modern, spotless, and well organised, and the results speak for themselves. Highly recommended for anyone looking for quality dental treatment and a great overall experience.

Nuffield Health Derby Hospital

General Surgery, Oncology

Customer service is terrible. I have had to ring four times over two weeks to get a simple issue resolved with a prescription and they never had the courtesy to call back. When I did get a solution they insisted that they could not post out the prescription, and that I would have to collect it, 90 minute drive in the snow.

Dr. Cheka Spencer

ENT Surgeon

Dr. Spenser was exceptional. We were initially nervous about our 3-year-old daughter’s adenoid and tonsil surgery, but he took the time to reassure us and explain everything clearly at every stage. He was extremely professional, kind, and reassuring throughout the entire process. I would recommend him 100%. Thanks Dr!

Mr Graeme Hopper

Orthopaedic Surgeon

Brilliant. My overall experience through consults and the operation was top class. I never thought i would get back to normal due to my knee, but after seeing Mr Hopper i can finally feel a massive difference. My pain is gone and i’m starting to return to normality. I sincerely would recommend Mr Hopper.

Dr Iqbal Malik

Cardiologist

Absolute excellence, as always. Extremely satisfactory in terms of set of recommended exams, diagnosis, explanations, counseling. I am confident I am in very good hands. Also very satisfied with the very efficient PA admin support, from booking through to results. A big Thank You.

᠎ Claire Meadows

Audiologist

I went in for advice last week and then called back to make an appointment I was offered to be seen straight away and treated very well and advised very well. Great customer service and a great mannerism highly recommended

Mr Pratik Sufi

General Surgeon

Had a great experience for my son’s circumsicion. I was very anxious as he was 2 years old getting the procedure but everything went very smoothly. Would highly recommend Dr Sufi!!