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Dr. Krista Farrell

Neurologist

The appointment itself was very disappointing. The neurologist Dr Farrell came across as judgmental and dismissive, suggesting that my symptoms might be exaggerated or imagined, despite my clear explanations and the supporting observations of multiple professionals and people close to me. I explained that my NHS GP, my HCA specialist, and my Bupa doctor had all independently recognised my neurological decline and recommended that I see a neurologist. I also made it clear that my symptoms were not stress-related - my NHS doctor had actually prepared me for this appointment by enrolling me in a stress management course specifically to rule that out beforehand. Despite this, the neurologist repeatedly challenged what I said, often rephrasing my statements inaccurately. At one point, she remarked, “You’re the only one who has witnessed and confirmed this,” even though I had stated several times that healthcare professionals, work colleagues, and family and friends had all noticed my decline. I found this approach extremely frustrating - I may be forgetful due to my condition, but I am not an idiot. How can my symptoms be “made up” when I have, on several occasions, accidentally taken double doses of my prescribed medication simply because I forgot I had already taken it? To be completely honest, I also felt there may have been a cultural element to her attitude. She appeared to be Caribbean by her accent, and as someone of Caribbean heritage myself (though born in the UK), I sensed a strong cultural bias. Her facial expressions while I spoke often appeared strained or uncomfortable, almost as if what I was saying physically pained her to hear. Historically, Caribbean women are often expected to be strong and stoic - to “just get on with it” - and it felt as though she viewed my seeking medical help as unnecessary or self-indulgent. At times, it even seemed as though she believed I should be grateful simply to be seen by a private specialist, despite the fact that the appointment was covered by my Bupa insurance. Overall, the experience left me feeling unheard, judged, and disrespected. When she asked about my profession, she seemed surprised by the level I work at and the respect I have earned in my field, which only seemed to increase her discomfort. At one point, I had to speak firmly to reiterate that I am highly regarded in my role. I have a follow-up appointment with a neuropsychiatrist, but after this experience, I am honestly not looking forward to it. I can only hope that they will be more open-minded, empathetic, and willing to engage with both my account and the clear evidence provided by other medical professionals.

Mr Sam Dobson

Obstetrician & Gynaecologist

I first saw Dr Dobson in mid-June after realising, at the ripe age of 44, that I was showing clear signs of perimenopause. My NHS GP wasn't taking my concerns seriously at all. I was basically told I was too young and should try meditation. (Not sure how that's meant to help with night sweats, but there we are). From the minute I sat down with Dr Dobson, the experience was completely different. He was patient, thorough, and most importantly, he actually listened. He took my symptoms seriously and helped me figure out what mattered most to improve my day-to-day life. We agreed on a treatment plan and a clear follow-up process, which immediately gave me a lot more confidence. At my first review, he quickly identified what was and wasn't working and adjusted the medication without any fuss. During my final consultation, he even noticed something I'd brushed off as insignificant (a bit of irritation from the adhesive on the HRT patch) and explained that I didn't have to tolerate it. He offered an alternative straight away. It sounds small, but it really showed how much he pays attention and genuinely wants your treatment to work properly, not "good enough", which as women we learn to do with our health at a very young age. I've now been handed back to my NHS GP for the ongoing prescription, which is exactly the outcome I hoped for. I wouldn't hesitate to go back to Dr Dobson in future if I needed to. He made a stressful and frankly dismissive experience elsewhere feel manageable, and I'm really grateful for that.

Ms Erin Lahay

Physiotherapist

Erin is by far the best physio I have ever worked with. I started seeing her in early Feb 2025, with no clear idea of what was wrong - only a general feeling of being ‘uneven’. By November 2025, I’m no longer in any pain or discomfort, and I now have a significantly better understanding of my body and how to look after myself for years to come. Earlier this year, I was referred to Erin by another member of her clinic, who told me she was one of the best physios around - little did I know just how true that would turn out to be. From the start, Erin spent hours with me, taking the time to understand how I was feeling and how my body was moving. She carried out countless tests on different muscles, and together we identified the root of the issue within just a few sessions. Over the past eight months, we’ve worked together on strengthening my muscles through a mix of gym-based and mobility exercises, building strength to support my shoulders and back. She has patiently listened to me week after week as I’ve asked new questions, always going above and beyond to adapt my programme to suit my current targets. I can confidently say I’ve never been in such great health, and as I approach the end of my treatment, I feel reassured knowing exactly how to take care of myself going forward – all thanks to Erin.

The Catalyst Clinic

Chemical Pathology, Cosmetic (Aesthetic) Medicine, + 1 more

I’ve been working with Ethan Haussmann for several months, and I can honestly say he is one of the most attentive, knowledgeable, and genuinely caring practitioners I’ve ever met. From the very first consultation, Ethan took the time to fully understand my goals, my lifestyle, and the underlying issues I wanted to address. He doesn’t offer a one-size-fits-all approach — everything is personalised, evidence-based, and explained clearly. His depth of knowledge in peptides, longevity medicine, and overall health optimisation is exceptional. What really sets Ethan apart is his communication. He’s patient, supportive, and always available to answer questions or make adjustments when needed. I’ve felt guided, understood, and genuinely looked after throughout the entire process. The results have been outstanding. I’ve experienced significant improvements in energy, recovery, mood, and overall wellbeing — far beyond what I expected. If you’re looking for a practitioner who combines expertise, integrity, and a truly human approach, I can wholeheartedly recommend Ethan. He is one of the best professionals in this field.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I have visited St Joseph’s a number of times for consultations and have always had a good experience. However as a day case today there was quite a wait for the appointment to begin. It was uncomfortable in the waiting area with a cold draught blowing in through sliding doors. The letter stated the admission was at 5pm but were only called in at 5.40pm. The procedure went well and the nurses/assistants were very friendly. The facility was clean and clutter free. However the consultant then went into this busy waiting area and informed my relative, who accompanied me, with the results of the procedure in front of other patients and staff. This was highly inappropriate and the hospital needs to ensure there are private areas to discuss medical information in future. For a privately paying service one would expect there to be better controls and more discretion to be provided for medical procedures.

Mr Shailesh Agrawal

ENT Surgeon

I recently had septoplasty surgery performed by Mr. Agarwal, and I couldn’t be more grateful for the care and expertise he provided. From the initial consultation through to post-op follow-up, he was professional, reassuring, and incredibly thorough. He took the time to explain the procedure clearly, answered all my questions with patience, and made sure I felt confident every step of the way. The surgery itself went smoothly, and the results have been amazing, my breathing has improved significantly, and the recovery process was far easier than I expected, thanks to his skill and guidance. I felt genuinely cared for throughout, and his calm, compassionate approach made a real difference. I highly recommend Mr. Agarwal to anyone considering septoplasty or ENT care. He’s a fantastic surgeon and a kind, attentive professional.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

Mr Paul Hadway

Urologist

All in all a fantastic experience dealing with the Forbury Clinic, I had a vasectomy procedure and dealt with surgeon Paul Hadway and his team who were great, from my first consultation to the actual procedure Paul put me at complete ease, from start to finish it’s been a pleasure dealing with him and the Forbury Clinic, I only wish now that I had the procedure carried out many years ago. If anyone is thinking about having a vasectomy I would 100% recommend Paul and his Team at The Forbury Clinic.

Spire Hull & East Riding Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 16 more

The Spire has excellent facilities (car parking, waiting area, consulting rooms etc) and the reception staff are very attentive and helpful. The “formal check in” using an iPad is an unnecessary hurdle for patients to negotiate. The earlier system of just checking in with the receptionist was much better. My appointment with Dr. Balerdi was on time and a very useful session. Re. Dr. Balerdi himself, my very postive comments are in an earlier section.

Pride In Health

Psychology

I needed my bloods reviewed at three months on T. I needed to prompt PIH to set the process off, which was fine but unfortunately my blood results weren't straight forward so needed more time to get reviewed and get things sorted out before my script could be issued. PIH did pull out the stops and got everything sorted in time, so I am grateful. They now have provided a helpful flow chart so I know what to expect at each milestone. All good.

Mr Robert Gleeson

Orthopaedic Surgeon

I recently saw Mr Gleeson for my one year consultation following a total knee replacement. I was very pleased to tell him that it has been brilliant. From day one I was pleased to have good flexibility in the knee which quickly improved further with physiotherapy. Mr Gleeson gave me great confident from our first meeting. I felt that he cared and put me at ease. Information about the procedure was clearly given and questions invited.

Mr Ako Nnochiri

Obstetrician & Gynaecologist

Mr Nuochiri took the necessary steps to make me feel extremely comfortable as a patient which allowed me to trust his advice and recommendations. Pre-surgery appointments and procedure were treated with care, my surgery was clearly explained and turned out successful. Post surgery follow up was also informative and relevant advice was provided in order for me to feel confident in the necessary actions I should take going forward

Bristol Menopause Clinic

Obstetrics & Gynaecology, Sexual & Reproductive Health

Patronising, no evidence had read prefilled questionnaire, or previous history. Despite personal discomfort I described, the only response was to leave things as they were, lack of initiative. Lack of empathy. I was asked to book an appt sooner rather than later which I did, and then during the appt I was told to leave things as they were for another couple of months. Very dissatisfied with the service.

Spire Gatwick Park Hospital

Vascular Surgery, Breast Surgery, + 20 more

I had knee surgery at Gatwick Spire Hospital and was thoroughly impressed. The staff were professional, kind, and attentive throughout my stay. My surgeon explained everything clearly and the nursing team provided excellent care. The facilities were spotless and comfortable, and even the meals were well-prepared. I felt safe, supported, and well looked after—highly recommend for anyone needing surgery.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

First attendance was for my daughter, we were seen within the time of the appointment. all staff were extremely polite and also helpful in regards to assisting with questions. The facilities are at an excellent level, clean and well presented. Ensuite rooms with bathroom/changing room in the outpatients consulting rooms. Overall welcoming and good environment especially as its a Hospital.

Mr Amgad Nakhla

Orthopaedic Surgeon

Mr Amgad Nakhla was excellent, my partial knee replacement has been a complete success. From my first appointment with Mr Nakhla, I fully trusted him and and immediately felt assured that I was in capable hands. I was very nervous about the operation, however Mr Nakhla listened to my concerns and put me at ease. I will forever be grateful for how he has improved my life.