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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

I am so incredibly grateful to Mr Chalhoub and feel so fortunate to have recently been under his expert care. I only wish I had found him sooner. I had been struggling for over a year with symptoms and saw consultants locally, both NHS and privately. These consultations only served to make me more anxious as I was given conflicting advice, ultimately I was told my only option was to risk leaving things or have open surgery which they said was complicated due to my previous history. I was so worried and couldn’t decide what to do for the best. Then, after much research and reading many reviews, I found Mr Chalhoub in London and one phone call to Sarah, his amazing practice manager, changed everything. Sarah genuinely listened to me and after talking to her I felt encouraged to have a consultation with Tony. That consultation was incredible, for the first time in over a year I felt confidence and optimism. Tony listened to me very carefully, explained my options very clearly and within a few weeks I had had a total (minimally invasive) hysterectomy and felt fantastic. I can honestly say my recovery was remarkable - I felt completely like myself again so quickly and had to deliberately stop myself from doing too much as I felt so good. Not only is Tony is an exceptionally talented surgeon (I only have two tiny marks as evidence of the surgery!) he is also so kind, understanding and caring. I can genuinely say that from that very first phone call with Sarah, through surgery and the follow up calls, I have felt truly and comprehensively cared for and know I have been in the most expert of hands. I simply can’t recommend Mr Chalhoub and his team highly enough, my family and I will always be truly grateful.

Moorfields Private Eye Hospital

Ophthalmology

I had a bilateral cataract operation, performed by Mr. Deshmukh. The whole experience exceeded my expectations. The technicians who did all the assessment checks (separate and earlier appointment) were excellent. At this appointment I met Mr Deshmukh who put me at ease and we discussed the best replacement lenses to suit my needs. For me the premium lenses were the right choice. On the day of the operation the hospital staff were brilliant - professional and good humoured. The operation was completely painless and took much less time than I had anticipated. The immediate aftercare was been superb and the nurse talked me through what I had to do and just as importantly avoid doing. I was given some eye drops to use for the next 4 weeks. You quickly become expert at using them. Following the operation my eyesight was as good as I can remember it ever being. I then returned for a follow up consultation with Mr Deshmukh who confirmed that my recovery was going very well and my vision is better than 20/20. I have worn spectacles since my early teens and this is an incredible outcome. I can now proceed with my training to become a driving instructor.

Clarity - Coventry

Gastroenterology, Ophthalmology

After the first right eye cataract removal Mazen Tahhan gave me his telephone number and said to call him if I had a problem. I am a very keen insect photographer and found with the distance lens I could not see the camera screen clearly. I became worried about the impact on my ability to focus close up on insects. About 8 p.m. I sent him a text briefly outlining my concerns . He called me back immediately and listened carefully. I was even considering other options than the NHS lens and he kindly sent details of these. However he advised me to I stay with a close-up NHS lens to get as much light into the eye as possible. I followed his advice and am very pleased and very satisfied with the result. Sabina George

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Great! Excellent overall experience. Facilities in general good, room, cleanliness, staff and procedure. I really am a fan, and if necessity arises would return with a lot of confidence that things would go well. Two small items of feedback : Negative - situation of the centre is not ideal and some patients get a view of a dingy disused courtyard . This is a minor point ! Food could be a little more interesting. Positive - its both reassuring and positive that the whole experience, especially the excellent staff, are so personal. The patient feels that care is tailored specifically to them. Little danger of removing the wrong leg! Warm human interchanges throughout, which is very, very good!

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Mr Mohamed Rabie

General Surgeon

After over a year of being passed between different departments without clear answers, meeting Mr M Rabie was a turning point. He listened carefully, showed genuine compassion, and recognised the issue straight away. He took the time to explain what was happening and even drew a visual explanation to help me fully understand, which I found very reassuring. He clearly discussed both surgical and non-surgical options, including the pros and cons, and I never felt rushed. The consultation felt very personal, and I felt truly heard and supported throughout. I am extremely pleased with the professionalism and care I received.

Mr Anthony Perera

Orthopaedic Surgeon

I was referred to Mr. Perera through our private insurance company Aviva. From the start Mr. Perera was welcoming and following X rays, discussed treatment and corrective surgery for my bunion problem and my toes. He went through the surgery procedure, explaining clearly what he would do and what to expect after the surgery. On the day of surgery he went through everything again with me, prior to the operation. I was kept in overnight and have had several follow up outpatient appointments. I would highly recommend Mr. Perera for his excellent bedside manner, knowledge and professionalism.

Dr Omar Cummins

Psychologist

Omar listens incredibly attentively, and every session feels natural and easy because the conversation flows so well. He always remembers what we discussed in previous visits, which makes me feel truly heard and understood. Through his thoughtful questions and insights, he’s helped me uncover truths about myself that I hadn’t recognized before, and that has been genuinely life-changing. I’ve grown tremendously thanks to his guidance, and I’m deeply grateful for the positive impact he’s had on my life.

Mr Shobhit Verma

Orthopaedic Surgeon, Paediatric Surgeon

Absolutely Outstanding” Mr Verma and his amazing secretary, went above and beyond to care for my son. Having been to A&E on a few occasions with multiple knee injuries due to football and consultants not being able to identify the underlining reasons we sought private help. Mr Verma was really thorough diagnosing the problem, explaining the treatment and he was available to talk too throughout the whole process. We would highly recommend him. He is extremely knowledgeable, and he cares.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

All the staff I came into contact with today were very kind. At each stage I had an explanation of what would happen next, and they checked in I was ok. Every colleague that spoke to me asked if I had any questions. There was only a few minutes between each stage and the clinic is really comfortable and clean. Everyone was friendly and professional and I had complete confidence at every stage that I would get accurate results. A big thank you to everyone today.

Mr Raj Das Bhaumik

Ophthalmologist

Raj performed a very successful four eyelid Blepharoplasty on me. From my initial consultation, the pre-op, the actual op, and the follow-up consultation Raj which very professional, reassuring me and took time to ensure I was fully informed and comfortable with the procedure. I especially welcomed the phone-call at home a day and a half after the ops to check in on me. I am very happy that I no longer have bags under my eyes and no hooded eyelids,

Dr. Sotirios Saravelos

Obstetrician & Gynaecologist

Mr Saravelos and his team made us feel at such ease for our Frozen Embryo Transfer. He was so patient and helped talk through the procedure in a way I could understand. He kept me calm through the procedure, which previously have been a really painful experience for him. The Nurse Raj was also great and helpful and managed to get all our prescriptions done before the transfer so we didn’t have to wait around. Really great time and brilliant experience.

The York Dental Suite by Mafalda Queiroz

Dentistry

We have been attending Mafalda’s clinic for years now and always receive the best care! Her team are excellent (special mention for Jemma and Chloe). I would highly recommend them to any families - they are amazing with kids, so reassuring and make the whole experience fun. My son is having aligner treatment at the moment and always looks forward to visiting the clinic. Mafalda is so passionate about what she does and we feel we are in the best hands.

Candover Clinic

Dental Care, Dermatology, + 19 more

I found the GP we visited to be welcoming and friendly, he was very informative and honest with things however I found the reception staff to be the opposite they were not very welcoming and I felt that they were closed of from any type of communication or request I did not like that they were so miserable no smiles just blank I didn't like the experience or the feeling I felt when walking into the practise but the doctor was great.

Mr Mohammad Ali Omar

Urologist

Mr Omar is a highly professional and friendly practitioner. I was referred to him by a senior consultant, as an expert in his field. He is a delight to deal with. He explains everything clearly and ensures you fully understand your condition and your options. He has really improved my quality of life, whilst I deal with difficult medical conditions. His medical treatments have proved invaluable and I cannot recommend him enough.