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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

North Wales Eye Specialist Centre

Ophthalmology

I am having treatment for macular and glaucoma problems at the Stanley Eye Hospital in Abergele but wanted to be reassured about the use of one treatment I was receiving at the hospital, in particular about the time period between injections which was causing my eyesight to deteriorate before the subsequent injection improved it again. I wanted to know if my eyesight would still return to the improved state although it had deteriorated in the meantime due to the time interval between injections. Mr. Mathews was able to reassure me that this would not be a problem and that a longer lasting drug would probably be offered to me at the Eye Hospital at my next appointment. Mr. Mathews is a genial and thorough gentleman who took the time to explain to me about my conditions, something that had not been explained fully to me in my previous consultations elsewhere. I was also reassured about my current situation and my prognosis. My consultation was relaxed and I never felt that I was being rushed. All Mr. Mathews's nursing and reception colleagues were extremely friendly, helpful and professional and I was put completely at ease before seeing Mr. Mathews. I was invited back by Mr. Mathews at any time in the future should I require more reassurance or an opinion on my current treatment at that time. I cannot overstate how satisfied I was with my experience at the NW Eye Specialist Centre. A huge "Thank you" to all the staff.

Mr Paul Whittingham-Jones

Orthopaedic Surgeon

I am VERY physically active and have run frequently since the age of 14; I was operated on ~1 month before my 50th birthday. I have also inherited osteoarthritis, but in hindsight, I seem to have managed this better than my dad, who had his first arthroscopy before he hit 40 years of age. Mr Whittingham-Jones performed arthroscopy on my right knee because there were several sizeable loose bodies in there, which caused my knee to 'catch' in such a way when I walked that it would buckle on me; there was also fleeting sharp pain when it did so. In addition, MRI scans showed a 'flap' of torn posterior horn medial meniscus that needed to be tidied up/excised. Mr Whittingham-Jones removed the loose bodies, and I have rehabilitated well, with a lot of effort*. However, the flap of meniscus still causes my knee to catch from time to time. * I feel that there should be much better information provided regarding the 'rehab journey' for patients, broken down according to age, history, pathology, etc. There is scope for someone to make a LOT of money providing this as an online service...

Mr David Shields

Orthopaedic Surgeon

I recently had shoulder surgery performed by Mr David Shields, and I couldn’t be more pleased with the outcome and overall experience. From the very first consultation, he took the time to explain everything clearly and put me completely at ease about the procedure. His professionalism, expertise, and calm, reassuring manner gave me total confidence in his care. The surgery itself went smoothly, and the aftercare I received was excellent. Mr Shields followed up personally to ensure my recovery was on track, and his team were equally supportive and attentive throughout. I’ve had fantastic results and a much quicker recovery than I expected. I can’t thank Mr Shields enough for his skill and compassion — I’d highly recommend him to anyone needing shoulder surgery or specialist advice.

Miss Dana Touqmatchi

Obstetrician & Gynaecologist

Dana is incredible. I have now seen her in relation to two pregnancies, one which ended in a miscarriage, and one which gave me my beautiful baby boy. After a history of serious and complex medical issues and related anxiety, I needed to find an obstetrician who could provide both quality and comforting care suited to my needs - Dana provided both in spades. I was hugely appreciative of Dana’s kind and comforting care throughout both pregnancies. She cares so much for her patients and really goes above and beyond in all respects. She is also an excellent and thorough communicator, such that you feel well informed throughout her care, which was important to me to manage some of my anxieties. I can’t imagine having a baby with any other consultant.

Mr Ian Botterill

General Surgeon

From the first visit for my initial consultation back in July to my EUA a few weeks ago I found Ian to be nothing but professional, calming and reassuring. Given the nature of what I’ve been through this year and my experiences with other dr’s I was so impressed (and relieved) to see someone who listened, showed empathy and appeared to care. To my surprise, I was actually provided more information about my illness than I knew after my hospital stay earlier in the year, and I had 100% confidence and trust in Ian after our first meeting. Thank you for making what’s been a difficult few months slightly more manageable!

Dr Salam Salloum

Cardiologist

I had a truly positive experience with Dr. Salloum. He was attentive, patient, and took the time to understand my symptoms and concerns. He explained everything in clear, simple terms and made sure I felt comfortable throughout my consultation. His calm and compassionate manner instantly put me at ease, and his professionalism gave me great confidence in his care. It’s reassuring to meet a doctor who genuinely listens and treats patients with such respect and understanding. I would highly recommend Dr. Salloum to anyone seeking expert cardiac care.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

All in all a fantastic experience dealing with the Forbury Clinic, I had a vasectomy procedure and dealt with surgeon Paul Hadway and his team who were great, from my first consultation to the actual procedure Paul put me at complete ease, from start to finish it’s been a pleasure dealing with him and the Forbury Clinic, I only wish now that I had the procedure carried out many years ago. If anyone is thinking about having a vasectomy I would 100% recommend Paul and his Team at The Forbury Clinic.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

My husband was admitted for an ENT surgery with Mr. Greg McBride in Ballykelly. The host was exceptionally clean, tidy abd beautifully decorated for Christmas with trees, lights etc. All staff were so friendly from the reception staff right through to the wards and theatres. Special Thank you to Mr. McBride consultant, Manav Anaesthetist, and ward nurses Ciara, Jasmine, Charlene, Louisa, Nuala and HCA Rachel. And thank you to the theatre staff, keep up the good work and have a lovely Christmas.

Dr Michael Koa-Wing

Cardiologist

Dr Koa-Wing takes time to listen carefully and then explain what is happening in the heart, where the issue is, in clear terms which are easy to understand. This was my last appointment with him and the whole experience has been really good. Thorough tests, really good communication during treatment, and reassuring in manner,, which is what is needed when you're so poorly. This appointment was no different. Even though I'm recovered, the care and communication was just as good.

Miss Dorota Hardy

Obstetrician & Gynaecologist

I feel fortunate and blessed to have seen her today! She is kind, empathetic and compassionate, and I felt truly heard. She listened to all my worries and symptoms, then provided detailed explanations about how they can be managed and the different treatment options available for endometriosis. I am very satisfied with this visit, as everything she said was reassuring and gave me hope. Hope we will have more doctors like her! Thanks for all that you do and thank you NHS!

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

It was a truly very professional and friendly experience, beginning with a very welcoming reception staff. David, the orthodontist, was very thorough whilst examining me and then he clearly explained the most likely cause for my dental problem and the appropriate treatment to rectify it. The procedure itself went very smoothly and was pain free.David’s dental nurse was also very helpful and reassuring during my treatment.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was at the clinic for a 6 weeks post surgery appointment. All the staff were very welcoming and friendly. I saw Kevin Bryceland. He showed me the xray of my new hip, explained the surgery and checked my progress. He was happy to answer any questions and explained the next steps. While it was busy in the clinic, Kevin took time to listen and I didn't feel rushed in any way.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I attended the Edinburgh clinic for an initial phsio consultation due to a knee problem. Zoe was very professional and put me at ease immediately. After assessing my knee problem I was given a full diagnosis and some excellent advice with specific strengthening exercises to do at home ahead of my next appointment. As a returning patient I would highly recommend Active X.

Mr Antony Wilkinson

Podiatrist

I couldn’t be happier with my experience! From start to finish, everything was seamless and professional. Mr Wilkinson is clearly the best in the field — his expertise, care, and attention to detail were outstanding. I felt completely at ease throughout the whole process and the results have exceeded my expectations. Truly exceptional treatment and service!

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

To a person, everyone involved with my care has been terrific at the London Independent Hospital. This includes the pre-op team, in-patient doctors and nurses, in-patient kitchen/chef team, reception staff, surgery team, the physiotherapy team and of course my consultant surgeon. I feel very lucky to have been a patient at this hospital.