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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Khalid Al-Hourani

Orthopaedic Surgeon

I came to Mr Al-Hourani with long-standing knee pain that had been stopping me from running for months. From the first appointment he took the time to really listen, explain every option clearly, and make sure I understood exactly what was going on. What impressed me most was how quickly he identified that my problem was actually referred pain, not a primary knee issue—something no one had picked up before. He managed my knee non-operatively and arranged an onward referral for the underlying cause straight away. For the first time in ages I finally feel hopeful that I’ll be able to run again. Mr Al-Hourani’s calm approach, clear explanations, and the space he gives you to make informed decisions is genuinely unique. I left every appointment feeling more knowledgeable and completely reassured. I’m really grateful for everything he’s done. Thank you.

Mr Madhusudhan Nannaparaju

Orthopaedic Surgeon

I recently underwent a total hip replacement surgery performed by Dr Madhusudhan Nannaparaju and I couldn’t be more grateful for the outstanding care and expertise I received. From the initial consultation to post- surgery follow-ups , Mr Nannaparaju demonstrated exceptional professionalism, skill, and compassion. Mr Nannaparaju took the time to explain every detail of the procedure, addressed all my concerns, and ensured I felt fully confident going into surgery. The operation itself was a complete success- my recovery has been smooth, my mobility has greatly improved, and I’m now able to return to activities I hadn’t enjoyed in years! I highly recommend Mr Nannaparaju to anyone considering hip replacement or orthopaedic surgery! He’s not only an exceptional surgeon but also a doctor who truly cares about the well-being of his patients.

Mr Achal Khanna

General Surgeon

Doctor Khanna who I met 5 months prior is very direct, professional and confident which I liked because it showed me his passion and commitment to his craft. The day of the surgery when he came to speak to me and tell me what was going to happen he again was direct and confident. He spoke very clearly and I felt very informed of what was going to happen which gave me an assertive and positive assurance in his ability to perform the surgery which went amazingly well. I had no worry or anxiety about the surgery leading up to it and am extremely grateful to Doctor Khanna and his team for performing the surgery and fixing my hernia. His work is extremely neat and tidy, which also gives me confidence in my ability to heal. Thank you again for all your help.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was seen by Dr Heggy and a lovely staff nurse Charlotte. Dr Heggy was fantastic he actually listened to me. He listened to exactly how I was and had been feeling. I'd been told by another Dr that there was nothing that could be done so I had to see someone for pain management. I'm in pain everyday and just wanted a resolution or at least pin point what could be wrong. Dr Heggy really made me feel heard and suggested other things before we gave up and just give me medication for my pain. Nurse Charlotte was fantastic. While Dr Heggy was looking things up and trying to find other options Charlotte spoke to me like an actual human. So thank you to Dr Heggy and nurse Charlotte for your time and patience with me. It's very much appreciated

Mr Christian Nayar

Urologist

Mr Nayar was very welcoming and approachable. He put me completely at ease, listened without rushing me and answered all my questions. He gave considered advice regarding my condition and suggested suitable treatments while at the same time giving me time to consider my options. I was really happy with the way in which my consultation was conducted which left me feeling positive about the next steps and pleased that I took the decision to see Mr Nayar at his clinic.

Mr Richard Siau

ENT Surgeon

I brought me 4-year-old daughter to see Mr Siau because of concerns about her breathing at night. The wait for an NHS appointment was too long and not many private hospitals are able to see or treat children. I was able to get an appointment within a week with Mr Siau at Leigh Infirmary, and my daughter is now booked in for surgery. The consultation was straightforward and the process was made clear and I am glad we don't have to join the long waiting list!

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

While there were some initial issues due to the practice changing ownership during the run up to my procedure, the new management honoured my original booking and once they were up and running in the new location I don’t think I could have asked for a better service. Everyone on the team was extremely friendly, welcoming and professional and the aftercare was excellent. I am also extremely happy with the outcome of my procedure- would highly recommend!

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

Mr Sanjay Verma

ENT Surgeon

I recently had a procedure done by Mr. Sanjay Verma and his team at the Nuffield Hospital in Leeds, and I couldn't be more pleased with the experience. The care I received was exceptionally professional, and the whole team made me feel at ease throughout the entire process. The procedure itself was carried out efficiently and with great expertise. I would highly recommend Mr. Verma and his team to anyone in need of ENT services. Once again, thank you.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Thank you so much to Charlotte for helping me become an even better runner than before my injury. Not only am I now back to running regularly, but I also even beat my goal for a recent 10k race. Charlotte took really good care with making sure the programme she gave me suited my lifestyle, and I also genuinely looked forward to our appointments. I'd like to say I'll be back soon, but I hope I won't be!

Mr Pantelis Tsantanis

Orthopaedic Surgeon

I came in with a ongoing issue, Mr Tsantanis put all my worries aside, everything i feared and reassured that this is fixable with the right treatment. Mr Tsantanis knows exactly what he is talking about and explains everything clearly, so that I was able to understand my problem. I left with tears of joy and relief. And advice with how I can help myself. 5stars for everything Thank you so much.

Mr Stefanos Almpanis

Urologist

Doctor Almpanis has done a great work in identifying the issue, and explaining very thoroughly the procedure, the risks and the outcomes. It gave a lot of confidence and you feel how much he cares about the patient well being. I am very grateful to Dr Almpanis for the successful surgery. He attentively monitored the recovery process, and was very responsive and reassuring when I had questions.

Nuffield Health Glasgow Hospital

General Practice (GP), General Surgery, + 6 more

Everything about my two night stay in the Nuffield was excellent. All the staff - auxiliaries, nurses and physiotherapists - were kind, courteous and always on hand if I needed them. The room, while basic, was very comfortable and the choice and quality of food could not have been better. I wouldn’t hesitate not hesitate to recommend Nuffield Glasgow to friends and family.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward