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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came into St Joseph’s on the 10th of January for a Abdominoplasty procedure, from entering the hospital and being greeted professionally by the reception, to the assistant who came down to reception to collect me and show me your my room, went smoothly and l would say, the highest stand l have had at a private hospital. The ward staff attended to me immediately, carried out their pre-op checks, were very informative in terms of time of the procedure etc, l couldn’t have been made more comfortable and cared for. The cleanliness and room was outstanding, l have had a number of stays at private hospitals over a period of 15 years and St Joseph’s is the leader from all parts of the service provided, your hospital should be used to show others how to set the highest standards, which you certainly excel at. Mr Wilson was outstanding too, from our initial consultation to the surgery and aftercare. I recurved a call from St Joseph’s on the 3 day after being discharged to check on my progress, which l wasn’t expecting but very much appreciated it. I have received the highest of care and everyone l met was amazing. Thank you for everything you did for me.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Dr Fahd Baig

Neurologist

I have had blephaerospasm for several years requiring injections around my eyes and in my eyelids approximately 4 times per year. Dr Baig took over from my previous Doctor who had retired. Dr Baig has an easy well-informed manner than put me immediately at ease. Having injections directly into your eyelids requires enormous trust in the person applying them. I trust Dr Baig completely and feel totally safe. He is also someone who clearly keeps abreast of any developments in. his specialist field which reassures me that I am receiving the correct and most up-to-date treatment for my condition.

Professor Dorota Dworakowska

Diabetes & Endocrinology Specialist

My experience with Prof Dorota was excellent and very pleasant. She is such a wonderful doctor and on my first consultation she addressed not only my medical condition but she also asked me about my nutrition, sleep, sport and my day to day job. She is one of the few doctors that she has a holistic approach and listen to her patients. In my opinion she is a gem in Endocrinology and recommended her to a friend recently. Love Prof Dorota and thank you so much for all the advice you gave me as a doctor but also as a woman to woman.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Miss Jess McMicking

Obstetrician & Gynaecologist

I cannot recommend Jess highly enough. She was incredibly thorough and took the time to explain everything clearly, which gave me so much confidence and trust throughout my pregnancy journey. She made the whole process feel straightforward and manageable, never overwhelming. We carefully went through all the different options and possibilities for my birth, and I always felt informed, supported, and listened to. Jess’s calm and reassuring approach made such a difference, and I’m so grateful to have had her by my side.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

We paid £240 to the consultant and gained no extra knowledge or benefit. She basically couldn’t help because she said I needed fertility and not recurrent miscarriage. She said there was a fertility consultant there I should have booked with. Then why not offer to not charge me and book me with right person? Isn’t that what healthcare should be about rather than about taking my money? There is no triage service in place to make sure I got the right appointment. I feel robbed at a time where I am vulnerable.

Mr Summi Abdul

Obstetrician & Gynaecologist

I was very happy to be able to choose an appointment date and time that worked for me. All correspondence and communication was efficient, and dealt with quickly and smoothly. Mr Abdul has a very professional and caring manner, he listened and explained everything , also, making sure I understood. The procedure was carried out effectively and, at the same appointment. Afterwards, I felt more than relieved and very glad to have been seen by Mr Abdul…..in fact, I called him ‘my hero!’

Mr Mutie Raslan

Urologist

From my initial consultation to my pre and post proceedure with Dr.Raslan was exceptional. I was treated with respect,dignity and with the highest of courtesy. The staff at Beaumont Hospital have been amazing, providing excellent personal care,treatment and service. Cannot thank you enough Dr.Raslan, you are a credit to Beaumont Hospital! Amazing team work,professional care and a very relaxed atmosphere. I would highly recommend Dr.Raslan without reservation. Thank you.

Dr Moses Batwala

Obstetrician & Gynaecologist

Doctor Moses and his team have really supported us through our IVF journey. He has always been at hand to answer and questions/issues that we have faced along the way. He made us feel comfortable and relaxed through a very stressful period nothing was every to much, the attention to detail was second to non with a great personable touch. I could not recommend Dr Moses enough to people that need this service moving forward and in my eyes he is an absolute legend!

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I have only positive things to say! I managed to get an appointment at a very convenient time for myself, and the staff worked really hard to make that happen. I was very well looked after on my day in hospital. The nurse was very nice and showed great empathy when I was feeling a little nervous. The procedure went well and I am now (almost) recovered, with just my final consultation to go. This was my third experience at McIndoe, and they were all equally as good.

Mr Nicholas Morgan

Orthopaedic Surgeon

I had a fall damaging my left knee, after a day or so my knee became swollen and extremely painful. I went online to find Mr Morgan who had replaced my right knee a few years ago and to my delight he was still at Princess Margaret. I booked an appointment for the next day where Mr Morgan examined my situation, drained the fluid, arranged a CT and explained the prognosis. I’m delighted to say I am back to almost normal, even had a round of golf!

Mr Julian Pavier

Podiatrist

I am extremely grateful for the doctor’s professionalism and the speed and accuracy of the diagnosis. After over a year of being passed from pillar to post between GPs and physiotherapists, it was a huge relief to finally receive a clear explanation and a satisfactory response to an ongoing problem. I felt listened to, taken seriously, and confident in the care provided. Thank you for making such a positive difference.