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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

The Catalyst Clinic

Chemical Pathology, Cosmetic (Aesthetic) Medicine, + 1 more

I can’t recommend The Catalyst Clinic highly enough. From the very first consultation, it was clear that this is a clinic operating at an entirely different level. Dr Ethan has an exceptional bedside manner — calm, attentive, and genuinely thoughtful. He takes the time to listen properly, asks the right questions, and explains complex medical concepts in a way that feels reassuring rather than overwhelming. You never feel rushed, dismissed, or spoken down to. There’s a real sense that he is tailoring care to you as an individual, not following a generic template. What stood out most was the balance between deep scientific knowledge and humanity. Dr Ethan is clearly extremely knowledgeable, but he delivers that expertise with warmth, patience, and respect. It builds immediate trust. The clinic itself feels professional, discreet, and well run, with a strong emphasis on safety, evidence-based care, and long-term health rather than quick fixes. If you’re looking for a clinician who combines cutting-edge medicine with genuine care and excellent communication, The Catalyst Clinic is outstanding.

Ms Stacey Strong

Ophthalmologist

I had a specific objective for booking a consultation about my eye issue with Ms Strong. I needed a medical professional to pull together an umbrella treatment plan of the several appointments, which I had running within the NHS system. I was not disappointed. Ms Strong is friendly, knowledgeable (medical as expected, but also how the NHS operates), straightforward and action-oriented. I was impressed by her use of a proprietary appointment and diagnosis reporting application, which she pays for herself as an add-on to her laptop software stack. Whilst the NHS is catching up in this area, this extra communication layer meant that letters and messages were disseminated to the various people who needed to know about and organise my NHS treatment plan going forward. Her excellent service gave me confidence about the future and put my mind at ease.

Mr Hywel Davies

Orthopaedic Surgeon

From my first visit Mr Davies was From my initial appointment at Spire Healthcare, I found all staff to be extremely informative, professional, and helpful. Upon meeting my surgeon, Mr Davies, he provided clear and comprehensive information regarding my knee replacement surgery and took the time to answer all of my questions thoroughly. The theatre, nursing, and ward staff were excellent from the moment I arrived for surgery through to my discharge, and I felt well cared for throughout my stay. I would highly recommend Mr Davies. The high standard of care I received meant that I felt completely at ease and had no hesitation in returning three months later to undergo my second knee replacement.

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Mr Anthony Perera

Orthopaedic Surgeon

I was referred to Mr. Perera through our private insurance company Aviva. From the start Mr. Perera was welcoming and following X rays, discussed treatment and corrective surgery for my bunion problem and my toes. He went through the surgery procedure, explaining clearly what he would do and what to expect after the surgery. On the day of surgery he went through everything again with me, prior to the operation. I was kept in overnight and have had several follow up outpatient appointments. I would highly recommend Mr. Perera for his excellent bedside manner, knowledge and professionalism.

Newmedica Leeds

Ophthalmology

This was my 2 nd cataract op with Mr Kamran Khan at Newmedica Leeds. I was very happy with my treatment with everyone especially Wr Kamran Khan who I can’t recommend enough, he was friendly, assuring and also the lovely nurse who looked after me after my op. Sorry I can’t remember her name but she was so caring. Anyone going for a cararact op this place is brilliant and everyone I came in contact with both times I was there I feel I couldn’t have had better. Someone calls you the following day to check that you are okay so everything perfect. Thank you all.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

When undertaking base line assessment prior to the procedure, this was conducted in the reception area. During this taking place, 3 other people arrived and seated themselves in the reception area. We were unclear if they were members of the public, staff or other appointments. They were not introduced to us as observers for my treatment. The introduction didn't occur until Prof Zveorov arrived, then introductions were made and my family was made aware they were from other institutions to learn and observe. The support and treatment were excellent.

Albion Dental : Brighton

Dentistry

My son needed to have two teeth extracted prior to being fitted with braces the following month. The dentist was extremely caring - especially as the procedure proved to be quite difficult due to the large roots of the teeth being pulled. It took an hour for the first tooth to finally come out - and the dentist recommended that a second appointment be made to minimise the amount of trauma caused extracting both teeth in one go. The appointment was made while the procedure was still ongoing - which was very efficient and was a relief for my son.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

The most important thing for a patient undergoing a medical procedure is the trust between the patient and the treating physician. From the assessment meeting, followed by the brief consultation with Dr. Seward, and throughout the medical procedure, I felt that I was being treated in the most professional manner possible. Dr. Seward demonstrated extensive knowledge, professionalism, and confidence, and created a comfortable atmosphere between us, providing clear information throughout the entire process.

Mr Sam Singh

Orthopaedic Surgeon

The care that I have received from Mr Singh and his team has been outstanding from start to finish. The surgery went extremely well and I am very pleased with the results. The level of care that I received throughout - from my first consultation to post op was really well managed and done so with a friendly smile. Everything was explained to me clearly and I felt listened to so I knew I was in capable hands. I would highly recommend Dr Singh to anyone considering surgery.

Mr Bassem Mettias

ENT Surgeon

Visited Mr Mettias for a ongoing issue with our 4 year son. He carried out a very good examination on the day, made plenty of notes. Listened very carefully and explained what the cuase may be. Explained very well what the route course could be and advised on treatment. Allowed us to think it through. What would be best for our son. And has left it very open and accessible to contact again. Very happy with the outcome of the initial consultation.

Mr Will Poole

Orthopaedic Surgeon

My operation was a great success and clearly a testament to Will's expertise. But he also showed empathy and understanding in the pre op period and was very professional and friendly throughout all our meetings. I was taken through the details of the process and procedure in a manner which gave me confidence about everything and especially in Will himself.

Dr Evangelia Theochari

Neurologist

Dr. Theochari was extremely kind and put me completely at ease. She listened to all of my symptoms and asked thorough questions, and explained her thinking and next steps. I was very reassured and felt supported and listened to throughout the appointment, and I feel confident in understanding what comes next.

Mr John Saunders

General Surgeon

It was my first time in meeting Mr Saunders and he instantly put me at ease. We discussed my surgery options. And I felt comfortable with asking him any questions. He has a soft, kind and gentle approach, whilst explaining everything precisely and clearly everything that would happen with my surgery.