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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

᠎ Rosie Matharu

Nutritionist

Before I started working with Rosie, I was experiencing severe bloating. I was uncomfortable, tired and scared of eating most things. Rosie is really thorough in her approach. She has such a depth of knowledge and is evidently incredibly passionate about her job. She is incredibly supportive and at some points I was messaging her several times a week and she would respond almostly instantly. Rosie completely cured my SIBO (small intestinal bacterial overgrowth), which is something that the Gastrointestinal consultant that I was referred to through private healthcare was unable to do. Since working with Rosie I can eat a normal diet. I am no longer bloated. I know the exact foods that I cannot tolerate, which is now a very small set of foods. I am also armed with a lot more knowledge about nutrition. I would not hesitate to recommend working with Rosie. She is such a kind and caring person who is an expert in her field. She goes the extra mile to support her patients. She has a wealth of knowledge of the gut microbiome and after seeing consultants and several nutritionists, she was the only one who was able to cure my SIBO. I am so grateful to Rosie.

North Wales Eye Specialist Centre

Ophthalmology

I have have had previous eye surgery at NW Eye specialist Centre under the care of Dr Bhargava, and was entirely satisfied with the care received and outcome of my operation. On this occasion, I received a very prompt appointment which I was grateful for. The environment in Bangor was spotlessly clean and the receptionist and nurse were very friendly and professional. My consultation was thorough and Dr Bhargava gave explained to me with care and attention the nature of my symptoms and I was given a treatment plan to follow and a follow up appointment to check progress in six weeks. All of this was verified by a consultation letter that was also sent to my GP on the same day. I am very grateful to receive this high standard of care and attention from all of the team involved.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Reproclinic

Fertility Medicine

I went to the clinic for egg freezing procedure. From the beginning everyone in the clinic was kind and responsive. My medical coordinator Karin, she was amazing, always very kind, and responsive. If you don’t speak Spanish, you don’t need to worry Karin speaks English perfectly as well as Dr Voskuilen. Dr Voskuilen is an amazing professional, she is kind and she made sure to explain everything very well to me. Dr Voskuilen made sure the dose of hormones was best suitable for me and I had regular scans to check the progress of the eggs. The procedure went really well without any complications. I am glad I chose Reproclinic.

Nuffield Health Tunbridge Wells Hospital

Orthopaedic Surgery, Breast Surgery, + 16 more

I went into my appointment feeling quite worried after experiencing palpitations and fearing that something could be wrong. From the moment I arrived, I felt welcomed and well looked after. The staff were professional, kind, and very calming. I had full blood tests, an ECG, and a heart scan as part of my visit. During the scan, everything was explained clearly, which really helped put me at ease. Being shown my heart on the screen was an unexpected but very reassuring experience. Thankfully, everything appeared to be fine. I left feeling incredibly reassured and much more relaxed.

Nightingale Hospital

Nursing, Nutrition, + 2 more

I was a patient at the EDU. I am so so thankful for the care I received. Most of the nursing staff and HCAs were nothing short of phenomenal. At times the staff were however rude and a culture of bullying from staff was present. However this was a minority of the time. When reported and when feedback was given, it was often ignored. Staff was often sourced from the agency who had little understanding of eating disorders or how to treat patients. The food options and quality was dreadful. Overall, the nurses were so so caring and kind and the dietician and consultant were amazing!

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

PPCS

Psychiatry, Psychology

We always have a positive experience and our recent visit was no different. We are so grateful for the help we’ve received and it’s made such a difference to my daughter’s health. For years, finding the right help felt like an uphill battle. We’re incredibly grateful to have found Dr. Foreman — he has truly changed our lives. There’s now a sense of harmony and a renewed feeling of positivity and hope. I wish we had found him earlier. We can’t thank him enough , he was proactive and knew exactly what was needed.

Dr. Ferras Alwan

Haematologist

Impressed is my only word!!!! From the minute Dr. Alwan shook my hand he completely put me at ease. Friendly, interesting and chatty. Completely understood my problems and obviously very talented in his field. Within 30 minutes he had analysed every piece of information and made his professional recommendations. I would not hesitate in recommending Dr. Alwan and using his professional service again.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

I saw Dr Cath for persistent hip pain, having been referred onwards with no clear answers on what was causing it. I went in very frustrated, however came out feeling that I had more understanding of what the issue is, her explanations were very clear and helpful. On her advice I am now starting a clearly defined physio plan and I feel more hopeful than I have in a long time. Thanks so much!

Dr Turab Syed

Orthopaedic Surgeon

After my last visit to Kings Park with a Private GP & had a bad experience ! This consultation last night was excellent ! I suffer from anxiety & on meeting Dr Turab Syed I immediately felt comfortable & he explained to me all that I required to know ! One of the most pleasant consultants I’ve had at Kings Park ! I fully trust everything he said as he made it simple ! Anne

Ms Amy Lennox

Audiologist

Following a telephone consultation lcan confirm that Amy was very reassuring and helpful by listening carefully to my symptoms and providing information on what was happening as well as suggesting new exercises to help me along my current journey to recovery. In addition l feel more confident going forward especially as l can contact her again in a couple of weeks.

Mr Arun Kumar

Orthopaedic Surgeon

I was a bit apprehensive about the procedure but when I met Mr Kumar he put me at ease. He explained everything to me on my first visit. On the day of the procedure he came to see me before and after. I cant thank him enough for his professionalism and caring attitude and for helping me through what could have been a difficult time. Thank you.

Mr Raman R Thakur

Orthopaedic Surgeon

My appointment with Mr Thakur was a very positive experience and he laid out the options to me very clearly. There was a very positive exchange when he asked me to get on the couch. I asked " Should I take my shoes off?" He replied " No,You won't get them back on again will you?" That typified his understanding approach.

Dr. Ana M de Ramon Casado

Respiratory Doctor

A very positive experience. Dr Ana M de Ramon Casado is professional, empathetic, and listens carefully to the patient. Everything was explained clearly and calmly, and I felt well cared for and treated with great respect. I would definitely recommend her.