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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Edward Lee

Ophthalmologist

My visit was my first consultation with regard my eyes having been identified with high pressure and identified the need for cataract surgery to protect the eyes. Mr Lee was professional and very reassuring with his careful assessment of my eyes including a general eye test, his own pressure test(using high quality instruments making it much easier for my eyes), making his own assessment of my optic nerves and macular degeneration. He then clarified the benefits of the cataract operations and also, in my case, the limitations . I found this very reassuring. Further measurements using further top quality instruments were taken to inform the needed procedures. The quality of his expertise and clear explanations, including responding to my questions and anxieties has given me peace of mind and confidence in going ahead as planned. We agreed dates that enabled me to still enjoy two planned holidays. So thank you for your care.

Mr Ben Hartley

ENT Surgeon

My almost 3 year old child recently saw Mr Hartley for adenoidtonsilectomy and grommets. The whole experience was brilliant, he reassured me and her through the entire process. He was extremely understanding of my concerns and addressed all thoroughly. Her recovery was amazing and he saw her as an emergency when she had a suspected ear infection without question. It was extremely easy to get an appointment with him and surgery was booked for the following week. I cannot recommend Mr Hartley more, in fact he is doing my other child’s procedure in a couple of weeks which was initially booked with another consultant but moved to Mr Hartley as I trust him and his team with my children’s lives. I wouldn’t want to see anyone else. And as a bonus, his Secretary Angela is amazing, she’s so helpful, knowledgeable and understanding, they all made an incredibly stressful, emotional experience a calm and positive one.

Dr. Emily Cary

General Practitioner

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Mr Jonathan Hughes

ENT Surgeon

My whole experience from initial consultation with Mr Hughes to today's final check up has been amazing. Mr Hughes explained the whole procedure in a very reassuring manner, patiently answering all my questions. The stay at the Cleveland Clinic was extremely comfortable, and very calming, my nursing staff were very kind and so attentive at all times. My operation was a success, and the call at home on my return from Mr Hughes was very much appreciated. Both my follow up consultations have been very successful and I am pleased to be recovering well. I am very glad that Mr Hughes is my consultant and his calm reassuring manner has made the whole experience better than I had thought it would be.

Dr Sunil Chopra

Dermatologist

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Professor Stephen Gwilym

Orthopaedic Surgeon

My experience with Professor Gwilym has been absolutely excellent, I never thought that my shoulder would ever be the same again after my cricket injury, but after having posterior shoulder stabilisation surgery it has returned to normal. His knowledge, guidance, listening, understanding is second to none and I would 100% recommend him to anyone, who has a shoulder problem. It has been an absolute pleasure in having him as my consultant and I can’t thank him enough for what he has done for me. Overall, an excellent experience.

Professor Ranjit Akolekar

Obstetrician & Gynaecologist

Professor Akolekar has been amazing during our pregnancy and visits to the clinic. His attention to detail in scans is fantastic, and he always takes the time to explain what everything means so we feel fully informed on our baby’s development. Professor Akolekar has really taken time to go over my worries and check my concerns , which has given me so much peace of mind. I feel completely reassured that everything will be checked and we will be able to make the best informed decisions for the safe delivery of our baby.

Mr Christopher Brew

Orthopaedic Surgeon

This is my 2nd hip replacement with Mr Brew. He listened to my level of disability and terrible pain levels. The dressing pro14 was brilliant, my healing was much quicker. After the dressing was removed I stopped the pain killers ( I was only in paracetamol). I remain pain free. I was very very limited with activities of daily living but now I am starting on a path to being able to walk (properly) again.. The operation has been, honestly, life changing. Thank you for your professionalism Mr Brew and team.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

Sussex Premier Health

Cardiology, Dermatology, + 18 more

Consultant was very thorough and knowledgeable and we came away with a forward plan to cure the problem. On many visits to our GP we never got the right advice or treatment, and each GP visit was 8 weeks apart which meant needless suffering. Thanks to premier health we are now making progress.

Spire Bushey Diagnostic Centre

Diagnostics & Testing, General Surgery, + 3 more

I saw Mr Iranpour needing a hip replacement. He spent time explaining the procedure and recovery process which was so helpful in putting my mind at ease. The surgery went very well and my recovery was excellent and short. I would highly recommend Mr Iranpour.

The York Dental Suite by Mafalda Queiroz

Dentistry

I transferred to York dental suite a couple of years ago as they specialise in seeing an anxious patients abd had very good patient reviews I visited today to have a dental crown fitted and a molar filling replaced .