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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Anthony Antoniou

General Surgeon

My wife and I live in Nottinghamshire and I was referred urgently to Mr Antoniou at St Marks under the National Referral Scheme, as none of the Colorectal Consultants in the Midlands had experience of my problem or in treating it. We only waited a short time for the appointment and travelled down to London. Mr Antoniou called us into the consulting room personally and his warmth and demeanour immediately gave us total confidence in him and we knew I was in expert hands. He took time to explain the issue in detail and the proposed surgical procedure which we then discussed. Crucially, we were part of the discussion as opposed to be spoken at, which we were very grateful for. Two weeks later I was admitted to St Marks and went to Theatre where, again, Mr Antoniou was very pleasant and I felt at ease, despite the procedure I was about to undergo. When I awoke on the Ward post surgery, Mr Antoniou visited my wife and I and explained that all had gone well, again very reassuring. I have recently seen Mr Antoniou in Clinic for a 12 month check and, as ever, Mr Antoniou was friendly and welcoming and reassured us that all was well and that if I had future concerns, I should contact his secretary. I cannot commend or recommend Mr Antoniou highly enough for all aspects of the care and compassion he showed to my wife and I during a difficult time, especially being so far from home. We will be forever grateful.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

I have been suffering from painful and heavy periods since my teenage years, for over 20 years, without ever receiving a diagnosis or appropriate treatment. My experience changed completely after my consultation with Dr Kuhan Rajah. During the appointment, Dr Rajah carried out the scan himself and explained everything in a clear, thorough, and reassuring way. His depth of knowledge was evident, and for the first time I truly understood my condition and the treatment options available to me. The treatment he recommended has been extremely helpful in managing my symptoms and has made a significant difference to my quality of life. Dr Rajah is not only highly knowledgeable but also exceptionally kind and empathetic. I felt listened to and supported throughout the process, which meant a great deal after so many years without answers. I am genuinely grateful to have found him and would highly recommend him. I would also like to highlight how organised and efficient the practice is. Jo, his secretary, is very professional, responsive, and efficient, which made the whole experience smooth and reassuring.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Professor Paul Chatrath

ENT Surgeon

Professor Chatrath is a sensational consultant. His 'bedside' (office) manner was quaint, kind yet direct with information provision/ instruction. His ability to quickly identify the issues I've been experiencing for a while and offer sufficient paths to ease & eventual remediation were first class and I've made tremendous steps already towards fully recovering from my right-side eustachian tube dysfunction! I couldn't recommend Professor Chatrath enough to anyone with ENT-related health issues/ concerns/ worries etc... The staff as Spire Hartswood were, as ever, fabulous too! Thank you Professor Chatrath!

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Marris Medical

Pain Management, Breast Surgery, + 5 more

Marris Medical were great from start to end. Booking the appointment was easy, with friendly staff. On the day of the appointment I was taken in earlier, the MRI procedure was explained and completed with ease. I was told I would get my report in 24-48 hours (over the festive period) however received it the same day in the afternoon. I would highly recommend them. I would definitely use them again if needed.

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Dr Deane Halfpenny

Pain Management Specialist

I was taken on by Dr Halfpenny after the sudden death of my previous consultant (my first consultation with him was at One Welbeck). From the start I have felt completely comfortable and relaxed, and have always had confidence in him, appreciating his clear and informative explanations and enjoying his sense of humour.

Dr Basil Issa

Diabetes & Endocrinology Specialist

Dr B. Issa gave me an in depth explanation of my issues and symptoms and also took time to answer all my questions leaving me fully aware of what to expect next. He alleviated some worries i had and helped me understand to a greater knowledge things relevant to me. A kind Dr whom I am glad I sought, thank you

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

The doctor was extremely kind, friendly and understanding. He made me feel very at ease and listened to everything I said. Most importantly, he did all the checks needed for my condition. Nothing was too much to ask for, and my examination was shared with my NHS surgery as requested. Thank you!

Mr Hassan Wazait

Urologist

Mr Wazait was attentive, courteous and informative in dealing with my initial consultation concerning potential prostate cancer. He explained what needed to be done to put him in a position to diagnose my situation. I am reassured that I am being looked after by a top specialist.

Miss Chrissie Laban

Breast Surgeon

Miss Laban was compassionate and positive and informative. I felt she told me exactly what I had and how she felt it could be dealt with. I can only say as a majoritively female disease, it was good to have this lady doctor on my side. I was very grateful.