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Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Mr Wing Chan

Ophthalmologist

Mr Chan was authoritative, and quietly impressive. He chose his words carefully, and pointed out to me that, given the damage sustained by my right eye in childhood, the operation would not be straightforward, and he explained ttat the operation might not be a total success. This is clear also from the terms of his letter to my GP. Nevertheless, I was able to approach the operation with confidence, albeit aware of the possibility of less than complete success, and the possible need for follow-up surgery. On the day, following attention from a senior nurse, and attention from the anaesthetist, it was very reassuring when I entered the operation theatre, to see him there, ready for action. We had a short friendly exchange, and off we went! The procedure was longer that I had anticipated, but perfectly comfortable and with no evidence of stress within the team. I could hear soft and curt verbal exchanges, and no suggestion of concern. After the operation I thanked him and his team which he graciously acknowledged. When we meet again for the review I hope he will give me a verbal account of his thoughts and decisions during the process. He had clearly been pleased with the outcome. John N

Ms Monica Durigon

Nutritionist

I went to see Monica as I was struggling with irregular periods, low energy, bloating, irregular bowel movements, and generally not feeling at my best. Monica took a thorough medical and symptom history and organised functional testing for me, including a stool test and a hormone test. She quickly identified that my thyroid needed support and focused on improving my gut health. I followed a nutritional and supplementation plan for three months, which was practical and, I must say, also delicious. Now my energy is great, my bowel movements are regular, I no longer have a bloated belly, and my period is only a couple of days off a 28-day cycle. I am over the moon with the results and would recommend Monica to any woman struggling with low energy, hormone-related challenges, or digestive issues. She has been incredibly supportive and understanding, and the plan she created for me was completely tailored to my busy lifestyle, as well as my likes and dislikes. I will continue to see Monica at regular intervals to make sure I continue to feel great.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I had penis filler and it was one of the worst decisions I’ve ever made. I had the filler on the Monday and by Wednesday I was in a&e with a very balloon swollen penis and had to have catheter inserted in my penis for 5 days. I was then rushed for emergency surgery the next morning to remove the filler and infection at the injection site. I was in hospital and 5 days and I’m now under a nhs urologist because the urologist at Moorgate cancelled the video call because he said it was unwell. Once they have your money your on your own and the chances of compilations are a lot higher than what they claim. The office I had my filler was not sterilised and moor like someone’s living room. Once if fully recovered I find out if it’s caused and permanent damage I will be looking to start a medical neglect claim against Moorgate. PLEASE if your thinking about having this done seriously I would re consider. Just use an extender/pump.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I've had a really good experience of RTN. I was referred from my GP on 31/07/25 Got message to complete questionnaires within 24 hours of them recieving referral. Got my assessment booked and completed 13/11/2025 (date I picked) Had the second stage on 29/01/2026 to discuss diagnostic outcome and to discuss next steps. Really helpful, obviously could go down the medication path but was given some really helpful advice on support groups and what GPs can offer in addition or standalone. Really helped discuss and give me an understanding and made me feel valid, great rapport with both video meetings, made me feel comfortable and at ease. Please note that there was just over 8 weeks between first and second appointment (xmas period too) There is approx 8 weeks wait for diagnostic report and 12 weeks wait for medication appointment. But they inform you of this and I've had a really good experience with them.

Ms Smriti Kuntal

Obstetrician & Gynaecologist

Thank you to Dr Kuntal just doesn’t seem enough. Having suffered for years with horrific periods and severe anemia for the past 3 years and then on top of this bowel problems all of which meant I spent over half of every month not leaving the house. The keyhole full hysterectomy has cured each problem I had. Dr Kuntal is incredible very professional and always clearly explaining the what, the why and the how. I felt so comfortable, safe and most important of all I felt listened too. Everything went like clock work with surgery and I’m now 7 week post surgery and I don’t look back. The whole experience was and has been such a positive one from start to finish and this is all thanks to Dr Kuntal. I would not think twice about recommending Dr Kuntal. Thank you for everything if I had to sum my experience up in 2 words it would be “life changing”. You are in safe hands with Dr Kuntal.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I attended Spencer Ashford Hospital which was easy to find and was able to park nearby in the carpark using a Blue Badge displayed. Access was at ground level with no steps. Reception staff greeted me straight away and booked me in, provided necessary to complete my procedure. Toilets were easily accessed just off Reception and there is a water machine free. All staff including the medical team that I saw were engaging, jovial yet professional. The atmosphere was calm and relaxing with about three patients waiting. Mr Georgios Papadopoulos explained the procedure that I was undergoing in depth and was unrushed and very calm and inquired whether I had questions. His team were as fantastic ensuring that I was at ease throughout. At no point did I feel under pressure to leave after the procedure.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

This was my second visit to this hospital,and as it was on the 1st visit,I can only add praise on the staff,nurses consultants,seating area with coffee machine,the receptionist was so polite and helpful as well as being friendly and smiling.It was comfortably warm on a cold day,always a nervous person even for an xray.but left the hospital with all the information I needed,and feeling calm and confident on my visit. Must add that Mr Richard Slack is a very approachable person that put me imediately at my ease.and answered all my concerns very confidently,with a very caring side also,I wish I could use those hospital for all my health issues,100%! Thankyou.

Reframe Cancer

Oncology

Amazing Team Lorraine and Rebecca - worked with me and supported me this last year without there knowledge and guidance I would not have come this far. The support service has been fantastic… from start and every step of the way the girls have helped me over come any fears as this has been a challenging time with having a breast cancer diagnosis , and to over come these moments we need professionals that have that caring human touch, the medical expertise and knowledge that has helped me each step of the way. My journey was has not been easy .. but they have worked With me along the way, and I feel I am in a good place ❤️

Dr Adam Harris

Gastroenterologist

Stellar experience with Dr Harris surrounding various investigations to rule out bowel cancer. Dr Harris is patient and analytical in presenting next steps. He also helped coordinate an MRI scan quickly when time was of the essence. I’m most impressed by the clarity of his analysis throughout the process. On a previous occasion, I had also had a colonoscopy with Dr Harris and appreciated how smooth and calm the procedure was. Cannot recommend him highly enough.

Miss Kaveri Mandal

Ophthalmologist

Extremely pleasant experience with an excellent result. Both surgeries were both painless and undertaken in a very calm, comfortable and professional team environment. Undertaken very gently and totally eliminating any anxiety. With her amazing technical skill Miss Mandal has given me excellent eyesight and rectified the stigmatism in both eyes. I have noticed that this has substantially reduced the anxiety and stress I used to suffer. Thank you, Howard M

Mr Majid Shabbir

Urologist

I was referred to Mr Shabbir after receiving surgery from another urologist that has left me with possible life changing consequences. Mr Shabbir reviewed my case and provided a clear and detailed explanation of the situation and a road map with a potential solution. Mr Shabbir is an amazing communicator and I wish I could go back in time and only ever had him as my consultant!

Mr Iain Nixon

ENT Surgeon

I found Mr. Nixon to be empathetic and an excellent listener. His assessment and feedback were thoughtful, clear, and reassuring, all presented in straightforward, accessible terms. I greatly appreciated his approach. For the first time in many years, I feel I am on a positive path toward addressing my long‑standing condition

Mr Simon TR Bailey

General Surgeon

I recently had a telephone appointment with Mr Bailey. This was a follow up appointment, a face to face was not deemed necessary by of us. Mr Bailey is thoroughly professional, caring, thoughtful and sensitive to his patients worries and questions. I could not recommend him highly enough to a concerned patient.