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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Miss Hiba Ansari

Physiotherapist

I first saw Hiba in April 2022 after sustaining a serious ACL and meniscus tear playing rugby. At the time, I was struggling both physically and mentally - initially too anxious to even let anyone examine my knee. However, Hiba immediately put me at ease and managed to reassure me. Within weeks, she had helped me find the right consultant, supported me through surgery, and created a detailed rehabilitation plan. The level of care she provided far exceeded any physio I’d worked with previously. She expertly managed numerous complications throughout my rehab and ultimately got me back to playing rugby swiftly. Alongside my knee rehab, Hiba also resolved a chronic shoulder injury for good measure! Four highly experienced physios had previously failed to improve this injury over a number of years, but Hiba was able to instantly highlight the issue and fix it within a short space of time. Since then, she has also successfully treated me for an MCL tear and sciatica. What sets Hiba apart isn’t just her clinical expertise - it’s the way she supports you through every step of recovery. She deeply understands the psychological side of long-term injuries and, at times, has felt as much like a therapist as a physiotherapist to me! Across my rugby career, I’ve worked with dozens highly experienced physios but Hiba is, without question, the best. I recommend her to anyone without hesitation, and have done so many times already. Her impact on my recovery and general wellbeing has been huge, and I’m genuinely grateful to have had her in my corner over the past few years.

Dr Khaled Ayazi

Pain Management Specialist

When we originally met at the first consultation I felt that I had met someone who knew what my problem was. We discussed a number of things which helped make me comfortable with the idea of the procedure he suggested. The appointment was set up quickly. I was given e second appointment as the list was full on the first occasion and my timing was made to suit me as much as possible. Entry to the hospital, through admin was quick and I was made very comfortable with what was going to happen. Dr Khaled came in, explained again what he was going to do, the anatheitist came in and we all went down to theatre together walking and talking. The procedure was done very quickly and without pain. I was surprised how quickly. The aftercare was excellent, kept in and checked out to make sure no problems and then whisked back to my room and food was brought.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

I had a telephone consultation with Andrew. He put me at ease and checked on my well being. He gave me my medical update in calm, clear and professional way. I asked about latest CD4 stats and he explained in a way I understood how these were less important than safe viral load. He supported me with a new problem, regarding moving location on ongoing health care coverage. He also dealt with a question I had regarding future medical options and research very well. I was very satisfied with the consultation. I would consider Andrew as reassuring, friendly and authoritative. I am pleased to be under his card.

Mr Bas Ranganathan

ENT Surgeon

I recently had a medical procedure performed by Dr. Ranganathan , and I couldn’t be more pleased with the care I received. From the very first consultation, Dr. Ranganathan was professional, patient, and took the time to explain everything clearly. On the day of the procedure, he made sure I felt comfortable and reassured, and the entire process went smoothly. The results have been excellent, and his follow-up care has been attentive and thorough. It’s clear he genuinely cares about his patients’ wellbeing. I truly appreciate his skill and kindness — I would highly recommend Dr. Ranganathan

Ms Manju Singh

Obstetrician & Gynaecologist

my experience with Ms Singh was faultless and i was made to feel very comfortable and had everything explaned very clearly to me . my overall experience was hampered by parking facilities on site, no real indication of location on site when we arrived so having not been there before i was a bit confused as to where i should be. Also requested to have an ultrasound at York facility as that was most local to me yet received a call from the Nottingham hospital to arrange an appointment which is over an 1.5hrs travel each way- still waiting to hear from York

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

This is an excellent hospital that I feel fortunate to be able to attend. The overall environment is comfortable, pleasant and relaxing. All staff encountered including Reception, Nursing and Pharmacy are very professional, polite, efficient and considerate. The lady I encountered on Reception on my recent visit went out of her way to make pleasant conversation, despite being busy. My son who usually accompanies me normally finds disabled parking which he requires.

Mr Edward Lee

Ophthalmologist

Mr Lee was recommended for my high myopic (-12) cataract surgeries. As suggested by Mr Lee, I opted for premium lens, Tecnis PureSee IOLs, with the hope the lens would provide enhanced vision. I am happy to report that after 46 years of wearing glasses I go about my day glasses free, only requiring reading glasses for very small text and dim light. Extremely happy with the result and would revisit Mr Lee again if deemed necessary (I have floaters in one eye).

Mr Indy Sian

Ophthalmologist

I recently underwent lens replacement surgery on both eyes, performed by Mr Indy Sian and his team at the Nuffield Hospital in Taunton. The whole experience from start to finish was very smooth and I felt extremely well looked after with all my concerns addressed professionally and with a kind and calm manner. The results have been superb, I no longer have to rely on glasses or contact lenses, my vision is better than I expected, I feel like I have new eyes!

Spire Bushey Diagnostic Centre

Diagnostics & Testing, General Surgery, + 3 more

My initial visit was at Spire Bushey diagnostic centre on a weekend, which was faultless. Unfortunately, a subsequent blood test appointment was not booked correctly, requiring me to travel to another hospital. My only issue is that results do take some time and it would be helpful for patients to be able to access results directly, ahead of follow up appointments.

Spire Leeds Hospital

I arrived at spire and was greeted by a lovely receptionist who guided me to the correct department, the next receptionist was very helpful and friendly and helped me fill out my online form and directed me to the waiting area, I was seen at my appointment time by the surgeon who was very professional and although I was very nervous I was put at ease straight away.

Bourn Hall Fertility Clinic, Wickford

Fertility Medicine, Obstetrics & Gynaecology

The Wickford clinic is so warm and friendly. The whole track at Wickford are so supportive and can not do enough for you. They are always at the end of the phone to listen and support and are just all amazing - especially Dr Ray and the nursing team. Thank you all so much for the kindness, support and encouragement you have all given me

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

I visited Daleswood Health with an osteoarthritis issue in my knees. The problems were shown to me using ultra sound and an unloading knee brace recommended which will hopefully stave off knee replacement for a while. My pain level as a result is very much improved. Thank you Oliver Denton and friendly staff for your expert help

᠎ Debbie McKenzie

Dental Care Professional

I meet Debbie for the first time today but she made me feel so relaxed and comfortable, it felt like I've known her for a long time. She explained everything and gave me a great tips for how to keep my teeth nice and clean. Debbie was very professional and very friendly and the same time. Overall brilliant experience.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

I was seen immediately upon my arrival for my appointment An MRI was organised I suffer intermittent hip pain and difficulty sleeping when it is bad I was advised that hip surgery is on the card but not to rush into it. I was shown exercises and advised on pain relief. All helped enormously

Nuffield Health Wessex Hospital

Urology, Audiology, + 18 more

I arrived at the clinic nervous and scared having only recently learned of my macula degeneration. But I was soon re-assured by the kindness of Mr Safu and Staff during the needle procedure, which was not nearly as frightening as I thought it would be. Thank you all.