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Duality Healthcare Newry

Audiology, Diagnostics & Testing, + 5 more

I had the misfortune to talk to Dr. Declan Morgan, co-founder of Duality via Teleconference, or rather be spoken down to. Arriving late and in an evidently bad mood to the call, complaining about previous patients issues being 'complex', Dr. Morgan dismissed my 25yr medical history including diagnoses, seizures, medication and family history. With regards to family history, he regarded their diagnoses for pernicious anemia as a "quasi-diagnosis", sowing doubt on the ongoing medical care recieved by my family - without any evidence to do so. He initially refused to read any of the medical history supplied to him, and spent the entire call telling me how much of a disaster it is to self-medicate an ongoing potential autoimune disease without once asking me about my symptoms, or why I had begun to self inejct with B12, instead telling me to stop despite this self-medicating having massive improvement of life (depression, fatigue, tremors, numb/tingling in digits). The entire call felt like a patronising session in telling me not to self medicate, despite that being the entire purpose of the call, I was seeking medical help to get a diagnosis so that I dont have to manage the symptoms alone. His demenor was dismissive, patronising, and dangerous - he outright refused to look at the provided genetic results that show I have multiple genetic markers for b12 and folate deficiency which is why I was self medicating. But instead of looking at the history, he sowed doubt into the diagnosis of my relatives (Sister, Mother, Great-Grandmother) and completely ignored the requests for more tests such as Intrinsic Factor, homocysteine, Active B12, MMA or a variety of other diagnostic tools which could help confirm or disprove the possible diagnosis of b12 deficiciency. Given the medical history which left me feeling completey inhuman without b12 supplementation, it felt very callous and dismissive to instruct me to cease all supplementation and medication for 3+ months before seeking further diagnostic testing. I was so furious after this call for days that I seriously considered cancelling my Duality membership. I have rarely experienced such a terrible bedside manner and I was left with such a terrible impression I really am no longer sure whether Duality Healthcare is a service I want to support. I have monthly calls with another doctor and her bedside manner and feedback has been instrumental in my weightloss on mounjaro and treating gout and other issues, if the experience with other doctors (both in Omagh and Newry) weren't as positive and reassuring then I would most certainly have cancelled. As it stands, I'm still in two minds.

Mr Paul Kirkland

ENT Surgeon

When I went to see Mr Paul Kirkland on 7th Oct about a build up of wax in both my ears, leading to deafness and deep pain in my left ear, I thought he would remove the wax in both ears to see if there was any underlying issues. After clearing away the wax my left ear, he found an underlying infection which was causing the pain and when I asked if he was going to clear the wax from my right ear, he said he needed to deal with the issue in my left ear first, which seemed odd, since how could he know if there wasn't a similar issue in my right ear? At no point did he even examine my right ear. He then wrote me a prescription for some steroid drops for my left ear. Two days later, my right ear became completely blocked and I lost hearing in that ear. I managed to get an appointment with my GP on Friday 10th Oct. I told her what had happened and that I was concerned, that I would get the same deep pain in my right ear, due to the blockage of wax in my right ear. My GP proscribed Amoxicillin, in case there was an underlying infection, but she couldn't see under the wax to know if there was an underlying infection or not. Also, my GP was not equipped to remove the ear wax. It is now 12th Oct and for the past two days I have been experiencing pain in my right ear every time I eat. Biting down generates pain at the top of the jaw. Since Specsavers offers a service to clear the wax in both ears in a half hour appointment, I fail to see why Mr Kirkland couldn't have done the same and left me with a pain free weekend. Instead he told me to make a second appointment two weeks away!

The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

Excellent ! Just super, as both out patient and in. Lovely team of staff who are so very kind and caring. Nothing is too much trouble and their time with you is entirely generous. They are really genuinely pleased to see you in reception, out patients and on admission and the process is uncomplicated and seem-less. It’s supported brilliantly with excellent portals and on line links to billing etc. and a lovely team of people over the phone. Well done Imperial ! It’s subtle but well Looked after in all the rooms and public areas with a high level of cleanliness. My room was great with a nice bright bathroom, toiletries and towels and second floor surgical nursing team were all just great. All the staff from admission to theatres to surgeon are top notch. They work collaboratively together as amazing teams. I was cared for wonderfully, could not fault anything and they have followed me since my discharge. I found it to have a really lovely mix of atmosphere - business like yet calm and unflustered. They welcomed my family and we were able to order refreshments etc to my room v easily. Everyone knocks on your door and introduces themselves- just lovely - they have huge respect for their patients. My care continues and I certainly would choose the Lindo if at all possible and can highly recommend it I can’t thank you all enough for looking after me so wonderfully well and the amazing experience I have been fortunate enough to experience.

Dentistry @ Oceana Boulevard

Dental Care, Dentistry

As a nervous patient I'd always found it very difficult visiting the dentist and had neglected my teeth, but the Oceana team are all so understanding and the environment there is so welcoming, that my visits to the dentist are no bother to me now. I'd visited more than one dentist in Southampton before deciding (very quickly) that Oceana was the one. Right from day one, I walked in and spoke to Jade about what I suspected I needed, she listened, gave advice and got me booked in. I'm having a lot of work done including root canals - Ian has been incredible for that - he creates a very calm environment and works gently at a pace that is comfortable for me. I've had most of the work done with Ian so far but Adnan has been fantastic too on other appointments, always taking the time to explain my options. Overall would definitely recommend.

Dr Animesh Singh

Rheumatologist

I recently took my mother to visit Dr Singh. She had osteoarthritis in her hands and feet which can be quite painful. We were keen to understand the diagnosis, outlook and treatment options better than had been explained by her GP. Dr Singh was excellent. He took the time to explain the condition in detail, outlining both the short- and long-term management options in a way that was easy to understand. He was patient, thorough, and reassuring throughout the consultation. My mother and I left feeling much better informed and confident about the next steps. He recommended two options to relieve symptoms which had not been suggested before. One option - herbal tablets - have been transformational for my mother and she says these have helped to relieve pain by up to 90 percent. We are so grateful.

Mr Kelvin Lau

Cardiothoracic Surgeon

Mr Lau had agreed to perform a robotic navigational Bronchoscopy and biopsy after the lung team in Cardiff explained that they had neither the equipment nor the expertise. and the needle biopsy was not appropriate in my case. Mr Lau called me in Cardiff and his explanations of the procedure were reassuring and also amusing as he made an analogy with Google Map! I felt confident in his expertise ; after all he has done 600 such procedures before mine. So I went to the Cleveland hospital in London. Once there I went to the operating theatre without anxiety, just happy to at last have this procedure. Mr Lau has the talent to reassure patients.

Spire Clare Park Hospital

Breast Surgery, Cardiology, + 15 more

I paid for treatment myself at Clare Park and naturally I would therefore expect the very best. The consultants and nursing staff were outstanding in all respects on each of the three occasions that I have visited Clare Park over the course of the last two years. Administratively and with several minor issues that I have brought to management's attention, I would not choose to use this hospital. It seems too cottagy. I prefer Frimley Park Hospital as being far more professional. They were all minor issues but then as a paying customer, I expect excellence.

Dr Hana Soliman

Psychiatrist

I would highly recommend Dr Hana Soliman as she was not only extremely kind but understanding and supportive from the very start, which helped to settle my otherwise anxious state. Furthermore Dr Soliman was able to grasp a very clear picture of my situation in a relatively short period of time. Her ongoing help and supportive with her admin team has been imperative at a very difficult time for me for which I am truly grateful for. So thank you so much Dr Soliman and team :-)

Wells Health Fordcombe Hospital

Gastroenterology, Breast Surgery, + 20 more

Parking was free, so I didn't worry about how long I'd be. The staff were so friendly, from the person on the front desk who directed me, to those in the MRI department who explained what to expect clearly. I could have left my shoes on! They found the music of my choice on Spotify, which helped me totally relax. You need this louder than you initially think as the scanner is quite noisy. I kept my eyes closed the whole time and almost fell asleep!!!!

Mr Peter Cooke

Urologist

From the start, Mr Cooke was brilliant, putting my mind at rest in a clear and reassuring manner about what my problem was and the pathway he would recommend. When it came to procedures (biopsy and prostate aquablation) again Mr Cooke's manner was spot on putting my mind at rest again and follow up consultations, to the point of discharge, have been down to earth and friendly. I would not hesitate to recommend Mr Cooke to anyone!

Mr Mohammed Al-Maiyah

Orthopaedic Surgeon

I had a correction of a Bunionette on my left foot. Dr Al-Maiyah was very informative and positive at consultation stage that a positive outcome would happen. The operation went super well and I had NO pain at all from surgery to the removal of dressing some 4 weeks later. Dr Al-Maiyah provided an excellent service and I can not wait to do my right foot next year. I cannot thank Dr Al-Maiyah enough for his magical hands.

Miss Srividya Seshadri

Obstetrician & Gynaecologist

I had an outstanding experience with Miss Srividya Seshadri. Her professionalism and attention to detail were evident throughout my care. She takes a thorough and thoughtful approach to investigations and explains results clearly, ensuring that patients fully understand their diagnosis and any further steps required. I would highly recommend Miss Seshadri for her exceptional care, kindness, and patience.

Mr Ronan Banim

Orthopaedic Surgeon

I've seen Mr Banim on numerous occasions, he has always been very polite, explained my problem and the procedure to rectify it. In my follow up appointment Mr Banim again explained my surgery and what was found and removed, this was then explained further with the aid of photo which are very useful. I would like to thank Mr Banim and the hospital staff for all the excellent care they provided.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

This appointment has been the best medical appointment I have had in years! I have had quite a traumatic time medically. Miss Asli made me feel heard and seen and jumped at the opportunity to held with my case. It was a great help to my mental health and helps me chart a process for my current medical concerns. This was 5 star treatment!

Essex Private Doctors

General Practice (GP)

The girls on reception are positively delightful. Very professional but fun. Libby went above and beyond for me the other day. Dr Henry is an excellent professional. His beside manner is professional and friendly, you really feel like he has your best interests at all times and treats the ‘whole’ person.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

My visit addressed my problems and hopefully solve some issues. I was thoroughly assessed and a pertinent detailed history taken. I was impressed by my physio's examination and knowledge. I have confidence in his opinion and will endeavour to fulfil my obligations towards recovery in terms of exercises.