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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

I recently had a hysterectomy at this hospital the surgeon was brilliant but during my stay in the hospital I was appalled by how I was treated. Staff were friendly but some of them when I needed them ignored me. A specialist nurse from my consultant had to advocate for me. Upon discharge, one of my stitches had been left in which then went on to cause other issues. I was then chased severally for payment when I had made clear and provided authorisation codes from my insurer. I was not impressed with service from the hospital itself at all. But my consultant was brilliant.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Mr Javaid Ahmad Muglu

Obstetrician & Gynaecologist

I had an incredibly positive experience with Mr. Muglu at Blackheath Hospital. I truly appreciated the time he took to explain everything to me, making sure I fully understood my options and the next steps. Now, six weeks after my open abdominal hysterectomy (to treat fibroids), my recovery has been smooth, and my incision is healing beautifully. At every stage, I felt supported and well cared for by Mr. Muglu, his admin team, and the entire staff at Blackheath. I'm really grateful for the care I received.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

The hospital itself was great and senior nursing staff on the day were informative and professional. My anaesthetist was phenomenal as was my amazing surgeon. However I had a bad experience with one of the health care assistants who wouldn’t let me use the bathroom and led to a bit of a weird experience. Plus when I got my stitches out two weeks later the nurse couldn’t see the stitches and she gave the tweezer to my fiancé who actually ended up getting the final ones out.

Mr Ali Bajwa

Orthopaedic Surgeon

I originally went to se Mr Chitnavis regarding problems with my right knee. Unfortunately he was unable to progress with my surgery due to ill health so I was referred to Mr Bajwa for keyhole surgery (second operation) which was carried out under the NHS. The consultation and subsequent treatment that I received from Mr Bajwa and the Spire Cambridge Lea hospital has been excellent.

Mr Giulio Garaffa

Urologist

I had an excellent visit with the doctor. He took the time to really listen to me and fully understood the issues I’ve been dealing woth. He clearly explained the next steps to help resolve my problems, which gave me a much better understanding of what to expect moving forward. Overall, a very positive and reassuring experience.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

I came into abbington broken with the mental and emotional age of when I first started using drugs at 14-15, my life was completely unmanageable. I am now leaving with my self confidence back, emotional maturity and an understanding of myself. All the staff and therapists especially my therapist Costas were amazing.

Aion Clinic

Psychiatry, Psychotherapy

The service provided at Aion was exceptional. This was my second KAP course, and the support that I received throughout was brilliant - from exploring what was needed, the intent for each session, the flexibility in sessions and the practical delivery. I am now in a different place and very grateful to Aion for that.

Dr Amr Salam

Dermatologist

I had a really positive experience with Dr Salam. He was extremely passionate and made me feel comfortable from the moment I walked in. He listened properly, didn't rush me, and explained everything clearly. I felt supported and reassured throughout the appointment - I highly recommend. Thank you.

Mr Dan Shaerf

Orthopaedic Surgeon

I would recommend Mr Shaerf to anyone with complex hand issues. I have had two surgeries under his care and have always felt well attended to. He is an excellent, honest surgeon and I trust his judgement and skill completely. He is the only hand surgeon in London that I would go to.

LycaHealth Orpington

Endocrinology & Diabetes, General (Internal) Medicine, + 6 more

Excellent Miss Hanna is the best there is. Highly recommended by friends and the wider female community. Everyone you speak to knows someone who has seen her or have seen her themselves.. She is well known in the bromley area as the go to gynaecologist. Her experience is vast.

Miss Rachel Clancy

Plastic Surgeon

Rachel has been nothing but fantastic for me. She explained everything clearly and put any nerves and worries at ease. I went into the surgery with no anxiety as I fully trusted her decision and expertise, which meant that when I woke up I was blown away by the results!

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

Fantastic experience at Southside medical, the place is immaculate and the consult with Matthew was extremely informative and relaxed, a completely different and refreshing experience compared to my NHS GP. Definitely the future in my opinion for bespoke medical care.

Prof. Jamie Murphy

General Surgeon

Mr Murphy has a lovely way of bringing calm to a conversation. He was fully versed in the diagnosis and made insightful comments on how the illness was being dealt with and made suggestions which no doctor had previously made making us feel very reassured in treatment

Mr Sajjad Ahmed

Physiotherapist

Sajjad was always very friendly and professional. I am very pleased with the treatment I received and with the results as I could see improvement in my condition after every appointment. I highly recommend this clinic, I will certainly come back if need be.