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Dr. Lorraine Kemp

General Practitioner

As a business owner and mum of 2 it is vital that I keep operating as close to my A Game as I can. As a result I have been trying to find both the optimal HRT for me personally - and also the best provider/ clinic I can find. I started with the NHS and my local doctor which quickly didn’t feel bespoke or targeted enough for my hormonal needs or personalised in the approach. I then registered with an online menopause clinic and worked thru them for over a year. The HRT felt much better however it was a logistical challenge. HRT was sent thru the post and took 2 weeks to arrive. If you missed/ had to reschedule an online appointment/ blood test (which with a business and kids happens regularly) it had ramifications so I would find myself running out of HRT with a 2 week stretch ahead of me. This just didn’t work with my job where I am client facing and needing to know that I am feeling grounded, confident and not overwhelmed / severely anxious. Another problem I found was that the online clinic wasn’t conferring with my NHS doctor so my records were not up to date which felt concerning. I have private health and know how close the private doctors work with the NHS so this raised alarm bells to me. It was in one of these periods when I was about to go into a work trip with no HRT that in my desperation I saw an advert for Dr Kemp. I booked an appointment with her and the process felt so personalised and easy. The consultation was surprisingly in depth (much more so than the online clinic). I realised after the consultation the importance of working with a medical professional who can take a holistic view of your health as a female - not just focussing on your hormones. I realised during the call that I was behind on my mammogram - and also have since the call booked myself in for therapy in the advice of Dr Kemp. She asked for a blood test - and prescribed a new variation of HRT with clear instructions on how to use. The prescription was emailed direct to me within a few hours and I could use my local chemist to action it. This felt so liberating being able to pick up within hours as oppose to waiting for a few weeks. Dr Kemp sent me the notes from our conversation with her suggested next step actions - which prompted me to both book the mammogram and therapy. And has checked in a number of times since. She also sent a letter to my NHS doctor and logged both the recommendations and HRT prescription. As a result if I need some urgently and I can’t contact Dr Kemp I can now go direct to my NHS doctor and ask them to prescribe. I feel I have finally found the set up and professional I need to be able to navigate myself through the perimenopause and menopause whilst maintaining the responsibilities I have in my life. I’ve realised how anxious I have been previously not feeling like I have a medical professional and HRT available to me - and I feel so relieved that I’ve been able to find the set up with Dr Kemp. No matter what the menopause continues to bring up/ throw at me I know I can face it head on - with my optimum health and mind set - with the advice of Dr Kemp helping me maintain my emotional and physical strength.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Receptionist was absolutely lovely and really friendly and helpful. The building and facilities were all excellent and kept clean and tidy. The consultant I saw was extremely rude, arrogant and judgemental. There were several comments he made that shocked me and that made me feel very uncomfortable to the point I almost walked out mid appointment. There was very little sympathy or mindfulness of my injury and he came across extremely judgemental in the assumptions he made about the level of sport I played, what I could afford, and several other things. I actually play semi-professionally and have represented our country in World Championships in the sport I play, and I also have a law degree and accountancy qualification which I did not mention as quite frankly it is irrelevant. It was apparent he took a dislike to me for whatever reason from the start and the whole experience was very uncomfortable. His behaviour aside, he is clearly very knowledgeable and good at what he does. Reading between the lines I got the answer I needed. This hospital was recommended to me by one of your previous patients and I was lucky to get booked in through an NHS referral but after my experience I would never return for any issue and am relieved I didn't pay to go private.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Ms Dalia Elfadl

Breast Surgeon

This was a follow up appointment after mastectomy, sentinel lymph node biopsy and TUG flap reconstruction 7 weeks ago. I cannot thank Ms Elfadl enough for her care before and after surgery, as well as her professionalism, empathy and most of all her surgical skills. The results of the orperation are simply impressive and I am very happy with the way my breast looks. Only minor scarring and an esthetically pleasant result. I am very grateful that Ms Elfadl gave me this option of reconstruction.

Dr Mugilan Anandarajan

Paediatrician

From the time we called into the consultation room and the follow up phone calls and care given by Dr Mugilan was excellent and second to none . Excellent at communicating and detailed letters . We know our child is in very safe hands . Very knowledgeable and explains everything to us. We got explained why the test was required what the results were when it came back and he answered all our questions to our satisfaction. Highly recommended and we appreciate the care he gave our child .

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

Newmedica Worcester

Ophthalmology

Have recently had my 2nd cataract surgery. Very anxious before 1st surgery but absolutely no need to be .The very friendly , calm staff provided excellent care & reassurance every step of the way . They were very approachable , kind & knowledgeable- particularly Laura ,Jen & Jemma - thank you . Also felt in very safe hands with Mr Sharma , who listened to my concerns & was extremely professional & reassuring.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Spire was brilliant. Clean, Friendly staff, fast process (MRI in just a few days for example). I had a nerve block injection at Murrayfield and I had my own room which was spotless, all the staff were great from the nurse in the ward to the surgeon via the person who brought me lunch (which I could pick off a menu). Would highly recommend (though don’t injure yourself in the first place if you can help it)

Eve Clinic

Osteopathy

Luciane Alberto at Eve Clinic runs a best in class practice. I have received a well-woman's osteopathic treatment from Luciane, relating in particular to the pelvic floor. In addition to feeling safe and cared for, I feel revitalised in body and mind - that is no small matter. Thank you so much for the healing and care that you bring me and all of us!

Dr Shankar Sridharan

Cardiologist, Paediatrician

Amazing experience - Dr Sridharan was fantastic with my 2 year old, put her at ease right away. She was happy and calm throughout and created a really nice experience for us for a situation that was quite worrying. He kept me (mum) at ease and informed throughout, explaining what he was seeing on the screen. Thank you so much, would highly recommend!!

᠎ Vashnee Chetty

Cosmetic Doctor

Vashnee is an excellent therapist! I was very nervous to try microneedling with exosomes for the first time but she made me feel very comfortable and walked me through the whole process step by step. It was relatively quick and painless and I am very much looking forward to seeing the results. Thanks Vashnee!

Dr Ian Stone

Respiratory Doctor

Dr Stone has been instrumental to improving my mother’s poorly controlled asthma, prior to being under the care of Dr Stone, monthly flareups severely effecting mums quality of life. Dr Stone has been so so attentive and thorough in all aspects of his work, a true credit to the profession.

Mr Tim Parratt

Orthopaedic Surgeon

Mr Parratt was very thorough in explaining the procedure necessary for my full hip replacement. He is a very amiable Consultant and approachable man. I felt very confident in his explanation of the surgical operation he was going to perform on my hip. Excellent.

Mr Muhammad Umar

Orthopaedic Surgeon

Dr Umar was friendly and clear with the treatment our daughter was receiving and what we needed to do to care for her. The rest of his team were also really helpful and always made time to fit her in for further appointments when needed.