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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Dr Kenga was absolutely amazing. From the moment we met her, we knew that she was the best choice to help us through pregnancy and safely deliver our baby. She is empathetic, thorough and incredibly knowledgable. From our first appointment, Dr Kenga was able to help immediately with my pregnancy nausea - instantly improving my pregnancy experience. She put a plan in place for the pregnancy and delivery, so that we did not have to worry about any steps along the way. She was always contactable - we had a private WhatsApp group where my husband or I could ask questions, any time of the day/night, and she would get back to us extremely quickly: often within 10 minutes. Kenga made me feel safe, listened to, and thoroughly taken care of at a time in life where there are a lot of unknowns and risks. The delivery itself was 22 hours and she was present throughout, ensuring that our beautiful baby boy was delivered healthy and happy. We were hoping for a natural delivery and, with Dr Kenga's expertise, we narrowly avoided a caesarean, instead delivering vaginally via forceps. It was an excellent experience and we were very grateful. We could not be happier with our choise of obstetrician and will absolutely be requesting her help with our future pregnancies.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Dr Matthew Balerdi

Cardiologist

This is my first consultation at Rookery Healthcare and I cannot thank Doctor Balerdi enough. Having been 6 months feeling extremely unwell and getting nowhere with the NHS, I contacted Rookery Health and with just one consultation I feel safe that I will be receiving the service which will hopefully put me back to good health. The office is in a good location plenty of parking and the venue is a modern business centre. The office is comfortable and Dr Balerdi and his secretary were very welcoming and put me at ease. I feel the information that was given to me was constructive and I am confident that this will be the way forward. I have since sent communication to Doctor Bederdi and it was answered immediately no long wait for Drs appointments such as our local surgery. The service is excellent and I can highly recommend Rookery Health Care.

Mr George Spink

Neurosurgeon

I had a PLIF operation with additional decompression by neurosurgeon George Spink at Spire Anlaby .. Autumn 2025. George was professional throughout the whole process. I had plenty of unpressured opportunities to ask questions and recieved clear answers without too much medical jargon. This gave me confidence in Mr Spinks long experience for what was a major surgery with good explanation of the risks involved. Following the operation whilst in recovery Mr Spink took time to talk personally with my wife and reassure her the procedure went well. The operation was very successful and I mobilised the next day. In my experience the Spire Anlaby (Hull) hospital team can be trusted to provide a very professional service. I can therefore wholeheartedly recommend George for complex spinal procedures.

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

I recently visited Mr Baldwin and couldn’t be happier with the level of care I received. From the moment I arrived, everything felt smooth, organised, and reassuring. Mr Baldwin’s manner and professionalism were exceptional — calm, friendly, and attentive. I never felt rushed, and he took the time to listen properly, which made the whole experience feel very personal. All in all, a brilliant experience and absolutely deserving of five stars. I would happily recommend Mr Andrew Baldwin to anyone considering private treatment.

Dr Apostolos Konstantis

Oncologist

I had every confidence in Doctor Constantis throughout. I felt that I was kept fully and honestly informed at all times. Just as importantly, I was also listened to, with my concerns being dealt with as needed. I was never made to feel like a cancer statistic - always an individual with my own unique experience of the disease and my treatment being taken into account. I could not be more grateful for this doctor's caring professionalism and am reassured that he continues to keep a 'watching brief' in the immediate future.

Mr Tev Aho

Urologist

The total experience of having the HOLEP Procedure was excellent in every way from the initial contact with Mr Aho's Private Practice Manager, admittance to HCA Princess Grace Hospital', and the world class operation and after care received from the surgeons and clinical staff. Comprehensive information was provided and all relevant questions were answered where necessary. I cannot stress enough how glad I am to have had this procedure which has enabled me to return to my normal life.

Miss Jane Kerby

Plastic Surgeon

I can't rate the service I received during my treatment highly enough. Jane is professional and welcoming, she explained clearly what would be involved in the procedure and talked me through the aftercare to ensure the best results. During the treatment, Jane and her colleague Joanne put me at complete ease, they were warm and friendly, and the procedure itself was quick and painless. Would definitely return for any treatments I might need in future!

Mr James Platt

Orthopaedic Surgeon

I went to see Mr Platt as I needed a full knee replacement. He was extremely professional and at the same time allowed me to raise concerns which may have been slightly outside of the reason I went to see him in the first place. If my concerns were justified he would address them and if not he would explain why they were not. I felt very at ease with him handling my medical issues and would highly recommend him. He is a credit to his profession.

Essex Private Doctors

General Practice (GP)

I had a very positive experience visiting the menopause doctor. The only criticism relates to payment policy. I was required to pay the full amount for my next appointment six months in advance, which I felt was a little harsh. I completely understand taking a deposit to secure the appointment - perhaps 50% would be more reasonable - but paying in full so far ahead of time does feel quite steep.

IVF London

Clinical Genetics, Fertility Medicine, + 1 more

IVF london is an amazing clinic, The staff are super awesome helpful and available all the time. Dr.sawant Dr.baydaa they have magic, Mr.Santosh the Manager an amazing person giving in all the support direction and positivity. Resham and Nurses Sharon,Tahera and Angela they were too good also giving in extra support after hours incase of emergency.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I had been suffering with symptoms for some time without receiving a proper diagnosis. I booked a visit with Ms Smriti Kuntal, and within a few days I had a diagnosis and treatment plan. During the visit, Ms Kuntal was extremely thorough and empathetic, and I felt confident and reassured by her.

Bristol Paediatric Clinic

Paediatrics

The clinic itself was professional and welcoming, and the overall experience exceeded our expectations. We are truly grateful for the help we received, and we would highly recommend Dr Andrew and the Bristol Paediatric Clinic to any parents seeking specialist support.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Would really recommend this service to anyone struggling to get an Endo diagnosis/ treatment through the NHS. Was very fast from initial consultation to the actual surgery. Didn't feel dismissed and it was so reassuring to feel listened to.