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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Mr Graeme Glass

Plastic Surgeon

Our son had a frontal nasal dermoid; a large tumour within his nasal bone that prevented his nose from forming properly. We spent months searching around the world for a specialist who could truly help him. The moment we met Dr. Glass, we knew we were finally in the right hands. His expertise, calm approach and depth of knowledge were immediately clear. After eight months of misdiagnosis, he understood exactly what our son was dealing with and how to correct it. For the first time, we finally felt safe and hopeful. Beyond his world-class skill, his kindness, reassurance and guidance made us feel completely supported throughout the entire process. What we never expected was just how extraordinary the result would be. Our son’s nose has been beautifully and expertly transformed - the scar is tiny and healing incredibly well, and the change has been life-changing for him and for us. We truly still can’t believe how amazing the outcome is, and we honestly can’t stop smiling. After such a challenging and emotional year, Dr. Glass gave us the most positive experience we could have hoped for. We cannot thank him enough and would recommend him without hesitation. To us, he will always be a hero.

ADHD @ Well Life Clinic

General Practice (GP)

From the moment I walked in, I was genuinely blown away by the presentation of the office. The space was immaculate, modern, and thoughtfully designed to create a calming and welcoming atmosphere, which immediately put me at ease. The staff were exceptionally professional, greeting me with warm smiles and efficient, courteous service, setting a tone of respect and competence from the very beginning. What truly stood out was the profound care and concern shown for my well-being. The doctor took the time to listen intently to my concerns, asked detailed questions to fully understand my condition, and explained everything with clarity and compassion, making me feel genuinely heard and valued. This attention to detail was evident throughout the entire visit; every aspect, from the thorough examination to the clear explanation of the diagnosis and treatment plan, was handled with meticulous care and precision. This experience exemplifies why this practice is an exceptional asset to the NHS, demonstrating how high-quality, patient-centered care can be delivered with excellence and integrity.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

My experience at the hospital was excellent from start to finish. The room was extremely comfortable and well appointed, which certainly helped with rest and recovery, but what truly made the experience exceptional was the nursing team. The nurses were absolutely superb in every way — kind, attentive, professional, and endlessly patient. Nothing was ever too much trouble, no matter the time of day or how small the request. I was made to feel safe, cared for, and genuinely supported throughout my stay. I am incredibly grateful for the outstanding care I received and would not hesitate to recommend this hospital to others.

Dr Christopher Phillips

Dermatologist

Firstly, very impressed, what a lovely person. Greeted you with a lovely smile which made you feel relaxed. Small talk first then he asked me why I was here today. I explained about the two cysts that I’d come to see him about, while he listened. Then he explained everything to me about the next procedure, asked if I would like him to check/look over my body starting with my hands, I’d no problem at all with this and it’s a good job I didn’t too! He found on my left arm a basal cell carcinoma. I’m now waiting too hear for my next appointment

Dr. Michaela Patel

Dentist

It's always a pleasure to go to the dentist. She sees my husband and daughter and we never have any "dentist dread". She's patient, thoughtful, courteous and always professional. She helps me a lot with joint dysfunction in my ear and has provided me with various mouthguards over the years to help alleviate the pain. She was also excellent when whitening my teeth last year taking the time to guide me through the whole thing. Can not recommend her highly enough and we hope she's our dentist for many years to come.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

As a VERY nervous dental patient, I was referred to Vermillion by my own dentist for a wisdom tooth extraction with sedation. No-one likes dental treatment, but I could not recommend Vermillion anymore than I can do, the patient experience was seamless and extremely gentle and caring. It really was! From entering the practice and the friendly receptionist, through to consultion and surgery with Dr Fiona, as well as a follow-up to assuage my anxiety of the recovery of extraction. A 5-star treatment all round.

Mr Lalin Navaratne

General Surgeon

My mum had a Gallbladder removal & LCBDE by Mr Navaratne, from the very first consultation, Mr Navaratne was very clear & thorough explaining her condition, the procedures needed & what it entailed. Her case was rather complex though not difficult for Mr Navaratne as he was quite confident & kept assuring us of positive outcome. True to his words, mum made a full recovery within 3 days (she’s in her late 70s). I highly recommend Mr Navaratne’ expertise and professionalism & clinical knowledge.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

Oh my Davide was fantastic for our gender scan. We got to see way more than we anticipated, its little arms, legs, everything was explained to us, got to hear the heartbeat and have a usb to keep the memories. I highly recommend a private scan. We are planning to come back around 26 weeks and maybe again in the 30s as it can be quite some time between scans on NHS. Honestly highly recommend, friendly, open to questions and amazingly professional! Thank you!

Santis Health - Prostate Cancer Clinic

Urology

I had a remote telephone consultation with Professor Eden following being diagnosed with prostate cancer at my local hospital and their proposed treatment for it which I was not happy with. We discussed my case and I was reassured by what Professor Eden said and the treatment proposed to the extent that I have booked up with him for carry out a Robotic assisted radical prostatectomy.

dentalessence - Burgess Hill

Dentistry

I am so so happy to be a patient of Dr. Saara Majid. Her calm and reassuring manner and also her professionalism are unparalleled. I am nearly 69 years old and cannot remember when I was blessed with such care and compassion from a dentist. Also all front of house are always so welcoming. But Ollie deserves a particular shout out for his consitent caring and friendly greetings.

Gecko Clinic

Holistic Therapy, Nutrition, + 3 more

I have known and worked with Gecko on a very long term basis for over 20 years, both for strength and conditioning work, and physical conditioning and clinical work as necessary. We are about to move away from the area, and will very much miss the support and assistance we have enjoyed from all practitioners at Gecko throughout our long involvement with them all.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Very good vist as Usual and professor Lewis advised me on a lot of information which was incredible interesting and gave more information on my condition and cross over effects I have had the pleasure of seeing professor lewis And his teAm on numerous occasions and will be forever Thankful for how they changed my life

Mr Alan Treharne

Obstetrician & Gynaecologist

Really kind and patient doctor. Explained everything simply. Followed up over the phone and sent me results over email really timely. Speaks Welsh which was helpful in putting me at ease when I was already very anxious. Down to earth doctor, very knowledgeable, happy to answer lots of questions.

Mr Asmat Din

Plastic Surgeon

Mr Asmat Din is an amazing surgeon. He explains the procedure he plans to do and is brilliant at managing expectations. Infact if anything he under promises and over delivers . I would go to him and his team for any other procedures I may have as I felt incredibly safe with him .

Professor Eli Silber

Neurologist

I would like to express my sincere gratitude and appreciation to my doctor for the exceptional care and attention I received. It was not just a medical visit, but a truly reassuring experience filled with clear explanations, professionalism, and genuine concern.