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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Midland Eye

Ophthalmology

The cataract in my right eye, which had been quite noticeable, was operated on in the second week of November this year. The less advanced cataract in the left eye was dealt with a fortnight later. My second eye is still settling in, but my surgeon, Mr Park, appears to have produced an excellent overall outcome for me. Having discussed the options with Mr Park, I chose to have a lens in my right (dominant) eye which enables me to see at distance, whilst for the left, I have one which is more suited to closer work. I may need reading glasses for really close work, but using my computer screen presents no problem. Asking questions was encouraged and all queries were dealt with clearly. The staff, and particularly the opthalmic technicians, obviously knew what they needed to do in support of the surgical procedures and all was handled very efficiently. Special thanks to Nurse Debbie who was looking after me, a somewhat anxious patient, before and after the two operations.

Dr. Sam Barke

Sport & Exercise Medicine Doctor

Dr Barke looked after my son following a shoulder injury, and his care was outstanding from start to finish. He acted swiftly to organise appropriate imaging, arranged expert surgical input, and ensured seamless physiotherapy follow-up. What was most valuable was that Dr Barke took overall responsibility for coordinating the entire process and leading my son’s return to sport. As a very keen sportsman, my son was understandably devastated at the prospect of missing out, but Dr Barke was incredibly reassuring, supportive, and clear throughout putting clear plans in place. He not only managed the injury expertly but also recognised the emotional impact of being sidelined, which made a huge difference. Thanks to his guidance and structured approach, my son felt supported, motivated, and confident as he worked back to sport. I would highly recommend Dr Barke to any young sportsman and their family.

Miss Jessica Preshaw

Obstetrician & Gynaecologist

My appointment with Miss Preshaw was excellent. During our initial conversation she was attentive and seemed genuinely interested in my symptoms and medical history. She was able to make connections between minor complaints that have previously been dismissed/ignored, and suggest tests to rule out conditions that might cause them. I was particularly impressed by how supportive she was of the care I had received by her colleagues in the NHS, even when she felt certain things had been overlooked. I left with a clear plan of action and a sense that things were being put in motion. The follow up letters to myself and my GP were sent very clearly and accurately reflected my understanding of the appointment.

The McIndoe Centre

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 3 more

I have received nothing but the upmost care from all staff. The parking is simple on arrival and great to have disabled spaces immediately outside for collection post op! I have always been called through to my appointments on time and at times even earlier if I've arrived early myself. The staff that have stood out to me and taken wonderful care are Louise, Ruby, Jessie in the surgery department and Sandy in the post care department. Everywhere is always clean, with a warm welcome from reception. It's a lovely touch to use the drinks machine in the waiting area, the hot chocolate is delicious. I cannot fault any of my treatment or care by the Mcindoe staff, its exceptional.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

Ms Seema Seetharam

General Surgeon

This was my first visit to a breast clinic after a referral, and also my first experience of having an mammogram and ultrasound. The clinic kindly found me an alternative slot the same day after I was unable to make the original appointment. Ms Seema Seetharam and the team I saw were all highly professional, approachable and kind. They answered my questions and gave me accessible information to help my understanding. They made a potentially very stressful experience much less stressful and I'm very grateful.

Simply Meds Online Pharmacy

Medical Weight Loss, Pharmacy

On my order I specifically asked for CAPSULES of paracetamol not Tablets. The turn around was quick but I realized when receiving 3 boxes of tablets no care had been taken to check the medecine. When I asked for a return label they asked for photos and description of the packaging of which I cant do . I'm over 90 and not familiar with taking photos and being a simple mistake in product I didn't understand. I will never use these people again and wil never recommend them. My order #

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Dr Bindu Nair Radha

Paediatrician

I had a very pleasant experience with Dr Bindu Nair Radha. She was very clear and structured to give me full clarity on why we were having this appointment pre delivery and what the potential scenarios could be post delivery, as well as the likely outcomes of my particular complexities. She also took the time to answer my questions and assure me that letters will be sent to all key stakeholders to ensure everyone is informed of my specific health complexities

Mr Tan Arulampalam

General Surgeon

Tan has been fantastic from the start. He explained everything clearly and concisely and also ensured my expectations were managed as my case could have been more complicated than it was. I feel this it's important so as not to get patient's hopes up to an unrealistic level. I feel much better after my fistulotomy than I thought I would and that in itself is treatment to Tan's expertise and professionalism. Thank you Tan, for all you have done so far.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The entire Delamere team have been caring, focused and attentive. The recovery program has been detailed and aligned to my specific needs. The facility is exceptionally well looked after and the accommodation is superb. The net result of all of these factors has allowed me to focus on my recovery to the exclusion of everything else. I would strongly recommend Delamere to anyone looking to recover and rebuild their lives.

The Menopause Medic

General Practice (GP)

I had a consultation with Dr Barton today and for the first time in about 10 years I actually felt like somebody listened to me. We all know that women's health, particularly those in middle age, is not a priority for the NHS. Dr Barton has made it a priority and thank goodness for that. She is calm, professional and explains things clearly. I'm looking forward to beginning this journey with her.

Dr Shazia Malik

Obstetrician & Gynaecologist

I had a consultation with Dr S. Malik, she was very polite, friendly but professional, like someone I could rely on, she made me feel safe and comfortable during the examination and gave me an easy and understandable explanation of what I had. The environment was as well cleaned and lovely. If I ever need another gynae review, I would certainly look for her again.

Mr Andrew James

Orthopaedic Surgeon

I was diagnosed a while back with a need for spinal decompression on my lower back and was most apprehensive about having the procedure given its nature. However, I needn't have been - Mr James has done a wonderful job for which I am most grateful. I was clearly in safe hands. Thank you ever so much.