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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I recently visited the dermatologist for a second follow-up regarding my son’s fungal infection, and I’m extremely pleased with the care we received. The doctor was thorough, attentive, and took the time to explain the progress of my son’s treatment in a clear and reassuring way. We never felt rushed, and every concern was addressed with patience and expertise. Thanks to their guidance, my son’s condition has improved significantly. The clinic is well-organized, the staff is friendly, and the overall experience has been excellent. I truly appreciate the high level of care and would highly recommend this dermatologist to anyone seeking professional and compassionate skin treatment.

Dr Simone Rofena

Obstetrician & Gynaecologist

We highly recommend Dr Simone Rofena. Finding the right doctor was not easy for us but as soon as we met Dr Rofena we knew he was the right doctor for our IVF journey, and he was perfect every step of the way. Dr Rofena combines a strong scientific approach guided by the latest research in the field with an extremely caring and kind manner. He follows a holistic approach (promoting acupuncture during the IVF cycle, nutritional advice and hypnotherapy) which made a huge difference to how we felt about the journey. We were extremely lucky to meet him and be under his care. Thank you Dr Rofena!

Professor John Axford

Rheumatologist

Professor Axford is clearly a highly experienced specialist and provided me with a very comprehensive verbal and physical examination, support and advice. I was really in a great deal of pain and my lifestyle was deteriorating drastically. Prof Axford took these points into his assessment and provided immediate advice and treatment which has turned me around! As I learn more about PMR, I really appreciate that his life long professional experience in this area of work and will continue to learn from his guidance, as am sure many others have benefited. Thankyou so much.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

On Monday 1st December, at 12.30pm, I attended the ONE Ashford Hospital, for a total knee replacement. Within a short space of time I was ushered into my room, and eventually changed into a theatre gown. I was then taken to be prepared for my operation. This whole process was pleasant, reassuring, and very professional. Afterwards, I was returned to my room, and given all the attention I could wish for by the nurses, physiotherapists, and catering staff. Nothing was too much trouble for any of them, likewise for the Tuesday, when I was discharged in the afternoon.

2Me Clinic

Sexual & Reproductive Health, General Practice (GP), + 4 more

I recently had a consultation with Dr Anne to discuss hormonal treatment for endometriosis. From the first phone call, she listened, asked the right questions and showed warmth and empathy. Our face to face consultation was exactly what I needed - educational and reassuring, with a clear action plan that we decided together. Dr Anne spent so much time really listening to me and I felt very safe and in the best hands. I’d recommend her to anyone.

Mr Sameh Dimitri

General Surgeon

Mr Dimitri is very personable and an excellent consultant. I was booked in to have my varicose veins glued, he explained the procedure thoroughly. I was extremely nervous on the day but both he and Carys were patient and kind, they even put my choice of film on the TV to watch during the procedure! After being very self conscious of my unsightly veins they are now nowhere to be seen. Excellent results and I really couldn’t be happier!

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Very clean and nice waiting area, the coffee & biscuits are much nicer than the Hampshire Clinic. Reception stall very helpful and efficient. The Polish lady who undertook the ECG was excellent, very helpful and explained what was to be done. With the excellent parking area, coffee & biscuits the whole experience was very pleasant. In addition Dr Bowers was very informative, clear on the results etc. Thank you

Dr Edward Petzer

Cardiologist

I had experienced the onset of quite marked heart arrhythmia which was concerning in the light of some earlier issues and my family history. Dr Petzer was able to professionally interpret my test results and arrive at an assessment which was reassuring and to plan future monitoring. I was keen to consult with Dr Petzer based on my previous experiences with him which have always been very rewarding.

Nightingale Hospital

Nursing, Nutrition, + 2 more

Nightingale Hospital is exceptionally well run. The staff are consistently professional and attentive, the food is surprisingly good, and the facility itself is organised to a high standard. The programming is thoughtful and genuinely effective, and the level of clinical support is superb. Overall, it’s a high-quality environment for focused treatment and recovery.

Dr. Marilia Calcia

Psychiatrist

Thank you for your exceptional care and guidance. Your thoughtful approach, professionalism, and deep understanding have played a major role in my progress. I appreciate the time you took to explain things clearly, check in with me, and tailor treatment to what I truly needed. I’m genuinely grateful for the positive impact you’ve had on my well-being.

Dr Mustafa Alnaib

Orthopaedic Surgeon

Excellent experience. Easy to get in contact and talk to Dr Alnaib and get an appointment booked. Weekend and evening appointments make it convenient to fit in around work. Cannot fault the service, thorough consultation and clear explanations from Dr Alnaib. Very fast report delivery, received report and images same day. Very good experience.

Dr Dana Shor

Oncologist

Clinic to see Dr Shor prior to further treatment. Dr Shor asked as always how I was. Dr Shor then clearly explained the results from my last CT scan. Dr Shor then carried out a medical examination of my chest any stomach area. Dr Shor has always been very clear, professional with a caring attitude towards myself and my wife.

Dr. Kenny Sunmboye

Rheumatologist

Dr sunnboye was respectful empathic and listened to my concerns. Professionalism was on point. I think he is the best of the best among the four consultants.He is patient takes his job serious and have communications skills and take you through options and does not force his options on you.