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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Onur Berber

Orthopaedic Surgeon

I had an excellent experience with Dr Berber following a fractured wrist sustained while I was on holiday. As I was not in London at the time of the injury, he immediately accommodated an online consultation and ensured continuity of care until I could return. Over the summer, my travel schedule was complicated and unpredictable, yet Dr Berber was consistently flexible and responsive, arranging follow-up appointments and imaging around my movements. He and his team proactively coordinated scans to closely monitor progress, always with the aim of minimising intervention while ensuring proper healing. His readiness to adapt, combined with clear communication and careful clinical judgment, made a potentially stressful situation feel very well managed. I am extremely grateful for his professionalism, availability, and thoughtful approach to care.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Mr Shibu Krishnan

Orthopaedic Surgeon

I had a knee replacement, all I had to do was follow the instructions of the medical staff, who were all very professional, clear but above all kind. Mr Krishnan (the surgeon) did a wonderful job, this is a painful procedure but the nurses made sure relief was only a bell push away. I was given exercises to do that were gradually increased as the days went on. Once home I followed all the instructions and exercises given and regained full mobility by the end of six weeks. The hospital staff worked as a team and were very supportive, kind and positive. I can’t praise my surgeon enough and all the wonderful staff. Because of their treatment I made a textbook recovery in the shortest time possible.

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Avenues

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I have used Avenues for a cycle of IVF/ICSi, a hysteroscopy and then FET. I was under the care of De Ali Al Chami and became pregnant with the first transfer, having 3 failed attempts elsewhere. Dr Al Chami changed my protocol (both stimulation and transfer protocol). This places is miles apart because it guarantees continuity of care and patients are treated as people. dr Ali is a wonderful person and he cares about his patients. The midwives (Marina Christina Katie Fiona Emily Starvula) are all amazing and know each patient by name and treated me with warmth, dignity, compassion and professionalism.

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

The team at AURA are all so friendly and kind, and always chat first and deal with any concerns I have, efficiently. The practise is welcoming from the moment you enter the reception and is spotlessly clean. The treatment is gentle and informative, in a relaxed atmosphere and I leave with a brand-new feeling mouth, happily. The invoice is emailed to me quickly so that I can claim on my insurance straight away. AURA is a thoroughly professional service.

Mr Georgios Kiziridis

Orthopaedic Surgeon

Thank you for the exceptional care you provided during my foot fracture treatment. I felt supported, informed, and genuinely looked after throughout the entire process. Your calm, confident approach made a difficult situation much easier to navigate, and I’m truly grateful for the skill and attention you brought to every appointment. My recovery has been smooth, and I credit that to your expertise and the reassurance you offered along the way.

Professor Bijayendra Singh

Orthopaedic Surgeon

I needed an open reduction of a distal radial fracture. We researched local upper limb surgeons and were impressed with Professor Singhs experience and level of expertise. We were not disappointed. At each consultation both before during and after the procedure I felt reassured that I was in the best hands and that all would be fine. A very kind and thoughtful man who could not have taken better care of me. Thank you so much for everything.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

We were absolutely delighted with Kenga’s care throughout our whole pregnancy journey. She was incredibly responsive 24/7. Kenga was always available to discuss any concerns. She has exceptional knowledge of a wide range of matters, not those just directly related to pregnancy. We can’t recommend Kenga enough. She is a wonderful consultant and extremely caring. We are truly grateful for all of her help over the past nine months.

Miss Salena Bains

General Surgeon

Miss Bains was incredibly welcoming and kind, which immediately made me feel comfortable. She took the time to really listen to me and explained everything clearly, which I found very reassuring. She was efficient yet never rushed, and her professionalism and genuine care really stood out. She has a wonderful bedside manner and made the whole experience feel much less daunting.

Dr Deepti Cheema

Obstetrician & Gynaecologist

Such a lovely doctor, she explained everything perfectly. I did not feel rushed in the appointment at any point, She made me feel comfortable to talk about things as she could see I was a little bit embarrassed. More than happy to give her 10 stars and above in all categories. If I have to come to gynaecology again, I will be requesting to be put on Dr Deepti Cheema list.

Ms Monica Durigon

Nutritionist

Monica has been incredible in helping me rebalance my hormones. With her guidance, I took a DUTCH test, and she carefully analysed the results to create a tailored diet, lifestyle, and supplement plan. Monica’s support and encouragement have given me the confidence to make lasting changes, helping me feel healthier and happier. I cannot recommend her highly enough!

Independent Physiological Diagnostics

Diagnostics & Testing, Neurology, + 2 more

After being referred for a home sleep study with IPD last Monday the team at IPD had me booked for my sleep study on Sunday. Julius came to my home very punctually and was polite and supportive throughout. The equipment was comfortable, and I felt like I was being looked after.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

From beginning and now in the end of surgery I’m so happy for everyone who made this happen they are so collaborative respectful helpful caring professional in what they do So in general I’n this moment we speak I’m so happy with everyone specifically Dr Paul Stimpson 🙏

Perfect Balance Clinic - Moorgate

Acupuncture, Nutritionist, + 5 more

I had a great experience with my physiotherapist. Kasia was friendly, made me feel comfortable right away, and clearly has excellent knowledge in her field. Her guidance was helpful and professional, and I left the session feeling well cared for. Highly recommended!