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  • User avatar
    Mr Unnikrishnan Ramkumar

    Orthopaedic Surgeon

    5

    Verified

    I met Mr Ramkumar for the first time in October 2025, after years of suffering with arthritis in both knees. I'd been asking my GP to refer me to an Orthopedic consultant for a number of years, but had been refused due to my age. After 2 years of steroid injections in my right knee and recently starting with them in my left knee, I begged for a referral. I was able to book the appointment via the NHS app and opted for Rivers due to the short waiting lists and the availability of an initial appointment the next week. My first appointment at Rivers took no more than an hour, including an x-ray on both knees, to see the extent of the damage. My right knee was bone on bone and Mr Ramkumar commented on my bowed leg and permanent limp, he showed me the x-ray and said he'd put me on his waiting list for a total knee replacement. He confirmed the left knee, was not as bad as the right and would hold out for a few more years. I asked him if I should think about it and he said it was a no brainer and asked me why I'd come to see him - I said 'a new knee!' and he said he'd see me on surgery day! I was surprised to hear it could be as early as Jan/Feb 2026 and even more surprised when Rivers called me a few weeks later to ask if 6th January was ok! I was very nervous because I know recovery from TKR can be tough and because despite the pain , you do have to push through and keep mobile so the knee doesn't stiffen and further surgery may be needed. However, Rivers prepare you well and Joint School was very helpful. Mr Ramkumar came to see me the morning of surgery, which was much appreciated amd also after surgery, to check in. I only stayed one night and my flexion was 90° on discharge, which made me happy. The physio team took over for the next 6 weeks and Safar was amazing, so encouraging and supportive and my results were great. 130° bend by Week 4 and driving again! My review with Mr Ramkumar was delayed by a few weeks, so I saw him today- 8 weeks post-op - to show him how well I am doing! Proud that I could walk in to his office without any aids, no limp, and standing tall. I could see he was happy and he took time to show me my x-rays, before and after, and checked the knee. I thanked him for accepting me as his patient, especially after being told time and time again that I was too young. I am grateful for the fantastic job he's done and making me feel like a middle aged woman, instead of an old lady! I asled him to thank his secretary, Janet, as I'd emailed her a few times and she'd been very helpful.and responsive. Mr Ramkumar is a lovely man, funny, kind and professional. He made me feel safe, listened to and cared for. I really hope he is still working when I need my left knee replaced! Thank you, Mr Ramkumar and all the staff at Rivers, it has been a really positive experience and I appreciate you all.

    Seen for:

    Knee Replacement
  • 3.25

    Verified

    In February 2025 I underwent private refractive lens exchange (RLE) with Shafiq Rehman at Optegra. My cataracts were mild and not materially affecting my daily functioning. The primary goal was refractive — to reduce dependence on glasses. After consultation, I selected toric lenses rather than multifocal lenses. I was advised they would provide strong distance and intermediate vision with a lower incidence of glare. Twelve months post-operatively, my visual quality and ocular comfort are significantly worse than before surgery. Ongoing issues include: • Severe chronic dry eye • Persistent glare affecting night driving • Reduced visual clarity and clouding • Symptomatic floaters interfering with central vision • Posterior Capsular Opacification (PCO) Although I can achieve acceptable results on standard visual acuity testing and the lenses are reportedly well positioned, my functional visual experience is substantially impaired. I acknowledge that risks are documented in the patient information material. However, in my personal experience, the potential severity and long-term quality-of-life impact of dry eye and vitreous symptoms — particularly in high myopia — were not emphasised in a way that reflected the consequences I now face. I have been offered YAG capsulotomy for PCO, but understand that this can increase vitreous debris in some patients, so I am currently reluctant to proceed. Any treatment of vitreous symptoms may fall outside Optegra’s aftercare arrangements and could instead require treatment elsewhere, potentially within the NHS. This highlights a key consideration in relation to care pathways. Optegra provides both NHS and private cataract surgery. In my case, the procedure was private and subject to a defined aftercare period of 12 months. Patients should understand what arrangements would apply if significant longer-term complications arise beyond that period, including whether ongoing treatment would fall within the private provider’s remit or elsewhere. This outcome has had a profound impact on my daily life, including driving, screen use and sport. Had I fully appreciated the potential long-term consequences in practical terms, I would not have chosen elective RLE at that stage. While many patients may have excellent outcomes, my experience has been deeply negative.

    Seen for:

    Cataract Surgery
  • User avatar
    Nuffield Health The Holly Hospital

    Paediatrics, Obstetrics & Gynaecology, + 10 more

    5

    Verified

    I would like to express my sincere appreciation for the exceptional care provided by Dr. Yogesh Bajag. From the very first consultation, he demonstrated remarkable professionalism, patience, and genuine concern for my wellbeing. He took the time to listen carefully to my symptoms, explained the diagnosis in a clear and reassuring manner, and ensured that I fully understood the treatment plan. Dr. Bajag’s expertise and calm approach immediately built confidence and trust. His attention to detail, thorough examination, and willingness to answer every question made the entire experience very comfortable. It is rare to find a doctor who combines such strong medical knowledge with kindness and empathy. Thanks to his guidance and treatment, my condition improved significantly. I am truly grateful for his dedication and the high standard of care he provides to his patients. I would highly recommend Dr. Yogesh Bajag to anyone seeking a knowledgeable, compassionate, and highly skilled ENT specialist.

    Seen for:

    Vertigo
  • User avatar
    Cleveland Clinic Moorgate Outpatient Centre

    Imaging (Scans), Cardiology, + 8 more

    5

    Verified

    I attended the Cleveland Clinic yesterday for an orthopaedic consultation with Mr Kash Akhtar, along with X-rays and an MRI scan, and overall my experience was very positive. From the moment I arrived, the staff were professional, welcoming, and efficient. The check-in process was smooth and well organised, which helped make the visit stress-free. Mr Kash Akhtar was excellent, very knowledgeable, professional and reassuring. He took the time to explain my condition clearly, answered my questions and made sure I understood the next steps in my treatment. It was clear that he genuinely cares about his patients. The radiology team who carried out the X-rays and MRI scan were also fantastic, very professional and attentive, and they made the whole process comfortable. The facilities were modern, clean and very well maintained. I felt well looked after throughout the entire visit and would highly recommend the Cleveland Clinic and Mr Kash Akhtar to anyone needing orthopaedic care.

    Seen for:

    ACL (Anterior Cruciate Ligament) Injury
  • User avatar
    Welbeck

    Cardiology, Allergy Medicine, + 20 more

    5

    Verified

    I recently underwent surgery with Dr. Alnajjar and I couldn't be happier with the experience. From the initial consultation, it was clear that the doctor truly understood my concerns. He asked targeted questions to get to the root of the issue and explained the risks and benefits thoroughly, allowing me to make a truly informed decision. He took the time to repeat the risks and benefits right before the surgery. This extra step gave me immense peace of mind, as it proved he wasn't just following a routine but was genuinely committed to my safety and understanding. The scheduling was incredibly accommodating, and the surgical outcome was perfect. I’ve had a quick recovery with no complications and minimal scarring. I highly recommend Dr. Alnahhar for his expertise and patient-centered approach.

    Seen for:

    Varicocele
  • User avatar
    Nightingale Hospital

    Nursing, Nutrition, + 2 more

    4.5

    Verified

    The process was good, the majority of the staff were lovely. The support was unmatched and everyone really tried to understand my needs. If you put your all into the process, you receive good award and recognition for that. The nutritionist was really polite and would always explain the rationale for certain requirements. Dr Mistry is an amazing consultant and a very fair, knowledgeable and honest human being. I think there were some things that could use working on such as some staff members not listening or acting on requests for required needs such as medication. Some nurses were rude and loud during the sleeping times which was unsettling.

    Seen for:

    Bulimia
  • User avatar
    Mr Islam Gamaleldin

    Obstetrician & Gynaecologist

    5

    Verified

    I’ve been dealing with my endometriosis for 20 years now, having had a couple of surgeries in the past. After my consultant retired, I needed to find someone who could tackle it with me. Islam was the 4th consultant I met with, and I instantly felt at ease and had total confidence in him. He’s warm, kind and extremely knowledgeable, working with you to find the best solution to help you. After 6 months of chronic pain, he performed complex surgery to resolve it, and I was pain free and back to normal within 7-10 days. Couldn’t recommend him more highly

    Seen for:

    Endometriosis
  • User avatar
    Loughview Health

    General Practice (GP), Medical Weight Loss, + 2 more

    5

    Verified

    I was in the surgery 11/03/26 and would like to share my appreciation for the care and support I have received from Fiona. She has consistently shown kindness, empathy, and genuine understanding during a difficult time. Discussing personal matters can feel vulnerable, but Fiona always makes me feel at ease and never as though I am taking up too much of her time. Her calm approach and thoughtful insight have made a meaningful difference to my experience of care. I am very grateful for the professionalism and support she has provided.

    Seen for:

    Health Assessments
  • 5

    Verified

    My recent visit was on the 9th of March were I was admitted as a day patient at the Chiltern Hospital, I experienced a very relaxing and calm environment from start to end, Dr Mukhtar came and reassured me of what the procedure would be and answered all my questions some of which were already answered during our previous consultation overall experience 10/10. I am now waiting for the results of my procedure of which I am confident wil be a positive road map moving forward.

    Seen for:

    Benign Prostatic Hyperplasia (BPH)
  • User avatar
    Dr Danny Cheung

    Gastroenterologist

    5

    Verified

    I had seen Dr. Cheung at A&E in the Royal some days previously and was concerned about aspects of the procedure to do with gag reflex. Dr. Cheung was very helpful and good at explaining things when I was at the Royal, so I decided to see him privately about sedation types that may be available to me. Though treated on the NHS therefore, Dr. Cheung rapidly sent through the results of my biopsies to me and my local doctor's practice. His manner and service were impeccable.

    Seen for:

    Endoscopy (OGD)
  • 5

    Verified

    Really dramatic experience that ended with complete satisfaction. Having an extraction isn’t easy but my tooth just didn’t want to leave. The staff were extremely calm & made sue I was completely comfortable as it was taking longer than expected & with extra help with experienced staff the tooth was removed. Not an experience i would like to have again but Dental essence are so professional & staff are really well trained. Thank goodness you’re all so great at your job.

    Seen for:

    Tooth Extraction
  • User avatar
    Dr Anthony Li

    Cardiologist

    5

    Verified

    Dr Li listened carefully during my 6 month appointment following a heart ablation in September 2025. Dr Li had a detailed knowledge of the conversations we had which he referenced to exemplify the points being made. Dr Li always provides reassurance and guidance about options which I find very helpful when changes in medication or management of the condition are being discussed. Decisions are only agreed once my understanding has been checked.

    Seen for:

    Atrial Fibrillation
  • User avatar
    Dr Waseem Ashraf

    Gastroenterologist

    5

    Verified

    Oh my God, I went to the doctor today. I had very bad stomach upset. He was so professional and kind and caring. He really went into depth to help me. He booked my blood test straightaway. He booked my ultrasound. He even ran after me to give me extra medicine in my hand. When I left he gave me a prescription and also he was just a very polite kind person I can really recommend this guy. He is so good at his job. What a lovely person.

    Seen for:

    Stomach / Abdominal Pain
  • User avatar
    Mr John Leach

    Neurosurgeon

    5

    Verified

    I did not realise how much pain & discomfort I was in until I had the operation. Since having the operation I am able to walk as much as I want without any discomfort & my physical condition is gradually returning to normal. I am glad I had the operation, I should have had it done earlier rather than struggling through. I would recommend Mr Leach to anyone needing a similar procedure Thanks Stuart

    Seen for:

    Back Pain
  • User avatar
    Mr Gavin Macpherson

    Orthopaedic Surgeon

    5

    Verified

    Can’t rate the care and professionalism I have experienced highly enough. Every member of the Team explained things clearly, which was very reassuring and I’ve felt nothing was too much bother. Mr MacPherson, visited me before and after the operation, and answered my questions. The physios have been excellent and have provided me with the necessary aids required for my recovery.

    Seen for:

    Hip Replacement
  • User avatar
    Spire Southampton Hospital

    Breast Surgery, Cardiology, + 20 more

    5

    Verified

    If at all possible do consider if needed a consultation with a professional if nothing else to hopefully allay any nagging fears, questions or even options for your future and from my recent personal experience The proffesional truth is refreshing and uplifting before any treatment even if not needed!

    Seen for:

    Coronary Artery Disease

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