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Medical Prime Menopause Clinic

General Practice (GP)

I found MP through a friend of my sister who was having an horrific menopausal ordeal so she decided to go private and discovered MP. She spoke very highly of them and so both myself and my sister immediately booked appointments. I had an unpleasant interaction about 2 years earlier with an NHS FEMALE doctor at my GP surgery when I tried seeking help with my menopausal symptoms, as I found her quite callous and unsympathetic as she told me that I just needed to buckle down & get on with it as it is normal and every woman goes through it, but she would describe pills if I couldn’t handle it. I was so disheartened and discouraged that I never sought any further help. So struggled through this for three and a half years without any medical help. I tried a lot of natural & herbal remedies but nothing seemed to help, if anything it made my symptoms worse. I was suffering from awful hot & cold flushes and unbearable itchy skin. It was so debilitating and was making me miserable and I have always been a bright and upbeat individual. I had a talk with Zarina, the office manager, who arranges all the appointments and follow up calls and who was simply put a godsend. She was empathetic, patient, kind and very reassuring. She is an amazing ambassador for the clinic. I referred to her as My Earth Angel, she was beyond helpful. My doctor of choice was Dr Ash. I had my first appointment with her and liked her immediately. She is extremely knowledgeable and skilled and could answer any question asked of her. She put me at my ease instantly and asked considered and pertinent questions surrounding my symptoms. I never felt that she was just going through the motions and that I was one of many. She was very down to earth, personable and likeable. It almost felt like a chat between friends , although one of them extremely knowledgeable about the subject at hand. I came away feeling fortified and HEARD! Dr Ash immediately got me started on a prescription , and advised a follow up appointment for 12 weeks later to see how the medication had worked. I used a pharmacy that they are affiliated with to order my prescription and it was an huge relief as it arrived to my workplace the very next day so I could start on it immediately. I had my follow up appointment with Dr Ash and she adjusted my prescription as my symptoms had lessened but not disappeared so upped the strength which helped immensely. I am now receiving my prescription through the NHS and am doing really well and have gotten my life back , but I could not have achieved this without Medical Prime who put me on the road to recovery. Yes it is expensive but totally worth it in my opinion. I had no idea about where to start and it is a minefield as there are so many doctors out there who just prescribe medication without really thinking about what is most suitable for YOU. MP really take the time to find out what medication will give you the best results and that is what everyone wants and needs. . Dr Ash was very thorough and I was never made to feel that I was being dramatic about the effect my symptoms were having on me. Medical Prime made a huge difference for me and I will be ever grateful for their help in my menopausal journey.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Ms Jajini Varghese

Plastic Surgeon

I don’t even know where to begin, because Ms Jajini Varghese was with me at both the lowest and most hopeful points of my life. She was the one who delivered devastating news — and yet she did so with honesty, warmth and humanity. She held my hand, hugged me, spoke to me as a woman, not just a patient. She never sugar-coated, but she always gave me hope. I had a single mastectomy through the NHS, and from the very beginning she was open about expectations while still doing everything she could for the best possible outcome. She told me she would try to save my nipple — and she did. I came out of surgery with excellent symmetry, far beyond what I had been prepared for. At my final check-up (seen by another consultant), he examined me and said he struggled to see which breast had been reconstructed. When he asked who my surgeon was and I told him, his response was simply: “You were operated on by the best.” What stands out most is not just her exceptional surgical skill, but who she is as a person. She is real, warm, relatable .A woman’s woman. She spoke openly, shared human moments, and made me feel brave when I didn’t feel brave at all. If you are facing breast cancer and reconstruction and are scared, I hope you read this and know that you can place your trust in this incredible NHS surgeon. I will forever be grateful.

Unblocked Thinking

Coaching

I began working with Jo shortly after receiving my autism diagnosis at the age of 45. At the time, I was already an experienced practitioner, but I was navigating a new understanding of myself while continuing to work at a high professional level. Jo’s mentoring was genuinely transformative. Through her insight, strategies, and lived understanding, Jo helped me to recognise who I am, clearly identify my strengths, and understand that I am not deficient. She supported me in developing the confidence and language to advocate for myself, to understand the reasonable adjustments I was entitled to, and, crucially, how to ask for them effectively. The impact of Jo’s work with me went far beyond personal insight. By applying the strategies and approaches she shared, I not only progressed professionally; I was promoted first to a senior role and then to Service Lead. Jo helped me align my authentic self with my professional practice, strengthening both my leadership and my effectiveness. Jo’s mentoring has had a lasting impact on my confidence, my career, and my sense of self. Her support was empowering, affirming, and deeply respectful, and I cannot overstate the value of what she helped me achieve.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

CP+R

Cardiology, Sports & Exercise Medicine

My experience with CP&R…. has been fantastic…. everyone involved has been so very helpful…Becky….. Angela… Tom…. and my trainer Paddy….. (Patrick)…. he has been beyond amazing… from the start…. nothing but encouraging… always supportive…. I have had quite a few bumps along the way and he has always been so kind…. I feel so much stronger… and more confident…Paddy has a wonderful attitude…. full of kindness and nothing but encouragement…. he works you hard but understands one’s limitations… I cannot praise him highly enough…. and I shall never forget this experience…. he has become a lifelong friend…. and I wish him all the luck in the world going forwards…. I reckon CP&R are very lucky to have him!…. I would also like to say a thank you to you all but to Tom who stepped in a few times and was also so encouraging… and I always loved his texts of support…. Thank you!… Becky and Angela .. thank you too for all your support… although it’s been a much longer journey than I had realised…. out of hard times…… has come a lot of good …meeting you all!…. so a huge never ending thank you….

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Mr Harpaul Flora

General Surgeon

Mr Flora was the only Doctor to be able to relieve the pain I was in. I had seen multiple medical professionals who kept telling me to wait and Mr Flora was completely different. He saw the severity of my condition and had surgery booked as soon as possible to have it sorted. Despite it being worse than initially thought, he worked incredibly hard to ensure the surgery went as well as possible and kept me updated, answering all the questions I had while he was performing the surgery. Mr Flora was also very keen on checking in on me whilst I was having dressing changes, checking on progress and making sure I was feeling well in myself despite the wound I was recovering from. I am very thankful Mr Flora was the one to handle my case. He was very understanding and empathetic. This was my first surgery and I am very pleased with the results. Anyone who gets Mr Flora will be in excellent hands.

Dr Julius Bourke

Psychiatrist

At times I felt patronised, or belittled for my personal thoughts and queries. There was a situation which got out of hand were he would come to me and tell me everything I'd be saying behind his back to the nurses and was not happy at all about me doing this even though it wasn't criticism about him, they were confidential comments I was suggesting to the nurses to make my experience here better such as having a 10 minute warning before Dr Burke would be visiting. Overall Dr Burke is a very good Doctor who knows a lot about medications and about the mental health conditions I've been facing, however I don't think we were the best match as I am someone who likes to discuss alternative options especially when it comes to medications and I felt I didn't get a say in any of my treatment plans and what I would be more comfortable with, it would be shut down very quickly.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I was going to e mail anyway to pass on my thanks so it’s nice to be able to leave a review. How lovely all the staff were that I met on NY eve. Dr Aziz was amazing! What a kind, considerate, empathetic and professional individual. I felt really unwell that day and concerned about some test results. She was so thorough, talked everything through with me in such a kind and understanding way. I left feeling so reassured. I want to thank the two lovely ladies on reception for helping with a couple of issues, a lovely lady who advised about which tests/appointments to approach first and another lovely lady who took my blood tests. I am sorry I did not get any names. But I want to say a huge thank you to all five individuals I met that day. You really helped me so very much. Five star rating all round from me! Happy New Year all.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Nuffield Health Newcastle

General Surgery, Neurosurgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

Lokman Hekim Health Group

Anaesthetics, Audiology, + 48 more

Merhabalar. Yaklaşık 10 aydır Ankara Lokman Hekim Hastanesi Sincan şubesinden kanser tedavisi alıyorum. Bu süreç boyunca hastanede aldığım tüm sağlık hizmetlerinden çok memnunum. Başta tedavimi yürüten değerli doktorlarım olmak üzere, tüm hastane ekibi her zaman güler yüz ve profesyonel yaklaşım sergiledi. Özellikle değerli doktorlarım Rafet Özay, Yusuf Açıkgöz, Onur hoca, hemşire ablalarım Fatma abla, Sümeyye abla , Merve abla, Ayçe abla, Seda abla , Elif abla, Fethiye abla ve tüm ekip için, tercümanımız Aytolkun ablaya emeklerinden dolayı teşekkür ederim. Tedavi sürecim boyunca hem tıbbi hem insani anlamda kendimi güvende hissettim. Ankara Lokman Hekim Hastanesini gönül rahatlığı ile herkese tavsiye ederim.

The McIndoe Centre

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 3 more

I have received nothing but the upmost care from all staff. The parking is simple on arrival and great to have disabled spaces immediately outside for collection post op! I have always been called through to my appointments on time and at times even earlier if I've arrived early myself. The staff that have stood out to me and taken wonderful care are Louise, Ruby, Jessie in the surgery department and Sandy in the post care department. Everywhere is always clean, with a warm welcome from reception. It's a lovely touch to use the drinks machine in the waiting area, the hot chocolate is delicious. I cannot fault any of my treatment or care by the Mcindoe staff, its exceptional.