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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Dr Daniel Masud

Psychiatrist

We cannot express enough gratitude for the care, compassion, and commitment Dr Masud has shown towards my son and our family. From the very beginning, he brought a level of thoughtfulness, expertise, and genuine humanity that is exceptionally rare. Navigating the mental health system has been one of the most challenging experiences of our lives, but Dr Masud has been a constant source of clarity, reassurance, and support. He didn’t just go above and beyond - he became a lifeline for us. His careful assessment of my son, his willingness to think deeply about the right clinical pathway, and his unwavering dedication to ensuring my son received the help he urgently needed have been nothing short of extraordinary. At every step, he balanced professional rigour with kindness and empathy, always making us feel heard, supported, and understood. As parents, we often felt overwhelmed by a system that can be confusing and fragmented, yet Dr Masud stood firmly beside us throughout. He advocated for my son, guided us through crucial decisions, and made himself available in moments when we felt lost (even at 1am in the morning). His involvement quite literally changed the trajectory of my son’s care and gave us hope at a time when hope was in short supply. Dr Masud is a shining light in a very difficult landscape. We would recommend him wholeheartedly to any family in need of a clinician who is not only exceptionally skilled, but also profoundly caring. We will forever be grateful for what he has done for our son -and for us. We are only at the start of our journey, but we feel in safe hands knowing he is with us. Thank you.

St John & St Elizabeth Hospital

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 33 more

I can’t recommend Mr. Richard Scawn highly enough. Before meeting him, I had seen three other surgeons and even booked the operation twice but ended up cancelling because I didn’t feel fully confident. From my very first appointment with Richard, everything felt different. He was calm, kind, and incredibly reassuring — never pushy, never rushed — and both my husband and I instantly felt we were in safe hands. I trusted him completely, and I’m so glad I did. I’m now three weeks post–lower lid blepharoplasty and absolutely over the moon with the results. My bruising was minimal and disappeared quickly, and the scar line is genuinely impeccable. I’m 39, so my skin is still fairly young, but even with a magnifying mirror I cannot see the incision. The work Richard has done is truly amazing. If you’re considering this surgery, I would wholeheartedly recommend Mr. Richard Scawn. I couldn’t be happier with my experience or the outcome.

Dr Rohan Jagathesan

Cardiologist

I visited Rohan due to having had chest pains for approximately a week and wanted to get an expert opinion. The reason I chose to see Rohan is because back in 2023 I was discharged by our local A&E having been told I had indigestion. I saw Rohan the following week and his diligence led to the discovery of a blocked left anterior descending artery and him fitting a stent. Because of this, Rohan is the person I trust the most with anything heart related and this was the usual positive experience with him taking the time to gather relevant information before discussing what the potential issue could be and any required/possible treatment paths. I may not have been here to write this review were it not for him so as far as I'm concerned there's none better.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Mr Yamoah has changed my life and I will forever be grateful. For almost ten years my GP told me I had IBS and wouldn’t take my pain seriously. This time last year I reached breaking point and didn’t think I would ever feel better. I’m so glad I decided to seek private care. Mr. Yamoah is the first medical professional that has taken me seriously and not made me feel like a nuisance or hypochondriac. Within the space of three months my endometriosis and dermoid cyst were diagnosed and successfully removed and I finally feel like myself again. The nature of the condition means that it will return but I feel so much more confident being in the excellent care of Mr Yamoah.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came for a complete tight hip replacement. Staff were all friendly and answered all my questions. Was taken t my room, unpacked got dressed as required. Put on my dressing gown and then read my book. Was taken into pre prep surgery, chatted to the anesthetist and other nurses. Was then moved into the surgery. Operation went well, I was kept up to date during the procedure. I was listening to music throughout. No pain at all, at the end met the surgeons and chatted with them. Went to the recoveryward for about and hour, chatted with the nurses and relaxed. Then taken back to my room and relaxed.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

It was a really welcoming and professsional. Ms Ray was very friendly and welcoming. She put my daughter as ease. There was a slight confusion with the xray as my daughter didn’t realise she was meant to drop the form round to the x Ray department so we were waiting in the main reception for a while before I asked how long it would be. However it was quick to get the xray and bloods. My only issue was the parking. There were so many areas for consultants, disabled, oncology, staff, which is understandable but it meant we had to drive around 3 times to find a space.

Check4Cancer

Diagnostics & Testing, Oncology

With a history of long term sunbed use and holidays abroad i decided to book an appointment for a skin check. The check was done manually and not a machine like other clinics advertise. The nurse was extremely friendly and I felt comfortable straight away. She conducted the examination and fed back to me on everything she found as she went along. I had a few questions to ask regarding sun exposure and found her very knowledgeable. I would definitely recommend the clinic and have gained lots of information I can use for the future.

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

Dr Margarita was very knowledgeable and kind. I would definitely recommend coming to the Lantern Clinic. I felt listened too and she emphasised as a woman with my issues. I had plenty of time to chat and didn’t feel rushed,. Dr Margarita devised a plan for me to follow and recommended a gold standard brand of supplements I should start. I am booked in for a follow up appointment in several weeks time, to discuss how my treatment plan went and if I saw improvements.

Fitzrovia Fertility

Fertility Medicine, Obstetrics & Gynaecology

Ms Khanjani is just amazing! From the moment we met Shirin we felt re-assured and confident. Shirin guided us from the very start and was a breath of fresh air from previous clinics and consultants we had been under. To put it simply and as clearly as we can: Shirin is the best. We have no hesitation in recommending Shirin. Without Shirin we would not be pregnant today with our healthy twin girls. Thank you Shirin, you really have given us everything.

Mr Yasin El-Wajeh

Oral & Maxillofacial Surgeon

I went in for a tooth extraction today, and based on past experiences I was expecting it to be pretty unpleasant. This was completely different. The numbing injections were easy, and the actual extraction took what felt like minutes with zero pain. I’ve been home for six hours now and still haven’t needed any painkillers at all. As far as dental visits and extractions go, this was genuinely a breeze, Yasin is an absolute wizard.

Mr Javaid Ahmad Muglu

Obstetrician & Gynaecologist

I was misdiagnosed with a psoriasis condition by a previous gp. Was getting worse, so saw Consultant Mr Javaid Ahmad Muglu, who diagnosed it was not psoriasis, but a menopausal low oestrogen condition.. He organised for various test to be carried out, to rule out other issues; thereafter the results, giving appropriate medication cream to treat the condition. Very, very pleased with the service given.

Dr. Sukhbir Dhamrait

Cardiologist

Doctor was wonderful very thorough and given advice to sort the problem and I feel soo much better! However the thing that lets the consultant down is his PA. She never answers the phone or her emails. I have been trying to contact them for 3 days and goring hall themselves can’t help as it is all done through the PA. Shame as I wouldn’t be able to have any complaints, as service was great!

Mr Madhusudhan Nannaparaju

Orthopaedic Surgeon

Knee replacement surgery, felt very well cared for and lucky to receive this treatment as an NHS patient. My recovery continues well and I’m sure my new knee will serve me well, I hope very much to come back and have treatment on my other knee in due course if I qualify for the help. Lovely hospital with kind and attentive staff. Felt very safe in the hands of mr Nannaparaju.

Dr Israa Al-Shakarchi

Rheumatologist

I was extremely impressed with Dr Al-Shakarchis professionalism, the time she took to explain matters to me and her absolute attention to detail and positive manner. I came away feeling so much better just by having talked to her. And my symptoms are feeling better today so I think it was that positivity setting in. A credit to your profession.

Mr Matthew Ward

ENT Surgeon

Greeted superbly with a wonderful genuine smile from Thina .. what a difference it makes .. thank you 😊 Mathew was very thorough, explained everything as he saw things to be re my results of my scan, was so reassuring and patiently answered every one of my many questions and most importantly.. very kind. Thank you Mathew ☺️