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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I was ABSOLUTELY DISGUSTED that the misleading named "Disabled" toilet is still used as a storage centre. I have formally complained about this to the CEO after struggling on a number of occasions to assist my elderly disabled mother. It is too cramped to get a wheelchair and carer in there. Having moved items out into the corridor I then struggled to transfer her from her wheelchair. Naturally she was getting more & more anxious to get on the toilet, knowing that she was about to see a consultant. I suggested to the anxious person outside that he ask to use another toilet. This is a private hospital, built AFTER the Disability Discrimination Act. How did this even pass building regulations & considered acceptable? All the designer had to do was to go next door & copy the design of the disabled toilet in QEQM. We were under enough stress having to attend the hospital appointment.This just compounded the stress for my mother and me. PLEASE attend to this ongoing problem. Why is it taking so long? UTTER DISGRACE & INSULTING to all disabled people and their carers.

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Honestly blown away by this service I’m nearly 80 now, and I can’t even count how many doctor visits I’ve had in my life, but MyDoctor by Northern Health honestly left me a bit blown away. I wasn’t expecting much — you get used to being rushed through at my age — but I came off the call feeling like someone had finally taken the time to actually explain my own health to me. It felt different from the moment it started. No rushing, no talking over me, no making me feel like I was being dramatic. Just calm, proper care. I felt listened to in a way I haven’t in years. I actually felt like… well, like a person again, not someone they’re trying to hurry out the door. For the first time I understand what’s been setting things off, and what I need to do next time before it all gets too much. That alone is worth gold to me. I’ve been muddling along for years without this clarity. I’m honestly amazed. At my age you don’t expect to be surprised by much anymore, but this really did it. I’ll absolutely be using MyDoctor again — I wish I’d found it sooner.

Dr Bhavik Modi

Cardiologist

After spending a great deal of time researching to find the best cardiologist, I’m pleased to say I couldn’t have made a better choice. Dr. Modi’s skill and outstanding reputation were evident throughout both of my procedures. Not once did I feel anything other than complete confidence that I had placed my trust in the right person. The professionalism of Dr. Modi and his entire team was exceptional. His communication was clear and reassuring, and he explained every aspect of the procedures, options, and possible outcomes in a way that kept me at ease from start to finish. I am truly grateful and feel very fortunate that our paths crossed during such a challenging time. My outcome was very positive — thank you!

One Ashford Hospital

Audiology, Cardiology, + 22 more

I arrived 10 minutes early and found a parking space opposite the main entrance. I reported to reception who directed me the check in where I was booked in and directed to the waiting area. Only a couple of minutes later I was called for my scan, shown where to put my belongings and then directed to the MRI scanning room. Here I was explained thoroughly what would happen and then I went into the scanner for 15-20 minutes. When I came out I was told my results would be sent to my doctor in about 2 weeks and then advised I was free to go home. I have no complaints and don’t think you could improve on the service. Very well done to you all ⭐️⭐️⭐️⭐️⭐️ Bernie.

Dr Shilpa Deb

Obstetrician & Gynaecologist

My appointment lasted 10 minutes. I travelled 45 minutes and have waited for this appt for a few weeks. The doctor read my notes briefly from the referral letter and just told me theres is nothing sinister and if i can cope with the pain then to leave everything is as is. She gave me her opinion based on someone elses scans but did not reassure me or ask to examine me to make sure that everything was ok. I expected a little more empathy. If shed have read the notes thoroughly or asked more questions and examined me and taken another scan to see if anything had changed then I would have been a lot happier. She did not seem interested. Very disappointed.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The receptionist and the nurse were lovely. However, the consultant made me feel like I wasn’t heard at all, I didn’t really get to talk about anything I wanted to talk about because every time I tried to I was cut off and told I would have to speak to someone else about that but I was confused as I was speaking about the issue I was there for. I also felt like I was penalised for my gp making a mistake and did feel very uncomfortable by the end of the consultation. Which made me quite sad as this is an issue I’ve been dealing with for a couple of years and I feel like I’m still getting no where with it.

Clearcut Physiotherapy Battersea

Hand Therapy, Paediatrics, + 4 more

I had an urgent issue with my back and Ms. Aamina Saeed was able to book me in right away. She was incredibly professional and attentive from the moment I arrived. Her massage, cupping, and use of the power gun were all excellent, and she immediately understood where my trigger points were without me having to explain much. I felt truly cared for and in very capable hands. She is efficient, skilled, and highly knowledgeable. I’m very grateful for her help and would highly recommend her to anyone in need of physiotherapy.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Very good overall. Minor gripes only would be the limited parking, limited capacity in waiting areas and that some seating is too low to meet the needs of hip / knee patients . The roll out of the new call centre facility makes for a patchy experience at times and it’s concerning that online accounts fail to show all patient appointments - even with the consultants - which may lead to confusion and potential missed appointments. Work in progress and will surely iron out in time.

Schoen Clinic Chelsea

Coaching, Holistic Therapy, + 7 more

The team at The Schoen Clinic have been nothing short of exceptional. They have been supportive, responsive, and genuinely caring throughout an incredibly difficult time for our family. Their consistency, professionalism, and compassion made an overwhelming situation feel more manageable. I have nothing but positive things to say about every interaction we have had with them, and we are truly grateful for their care.

Dr. Sheeraz Janjua

Optometrist

Dr Sheeraz was able to assess and confirm the diagnosis of a recently detected issue with my vision. Elsewhere I was informed that the I would require dye in my eye which would impair driving etc for a few hours, however, this was not necessary due to leading technology at Dr Sheeraz’s practice. Dr Sheeraz talked me through the findings and was able to put me at immediate ease. Highly recommended!

Mr Haresh Devalia

Breast Surgeon, General Surgeon

I recently visited Dr. Devalia for a breast examination, and I had a very positive experience. He was incredibly kind, patient, and really took the time to listen to my concerns and consider my family history. I left feeling calm and reassured, which meant a lot in what can be a pretty anxious situation. I’d definitely recommend him to anyone looking for a compassionate and thorough doctor.

Dr Arvind Chandratheva

Neurologist

Dr Arvind Chandrathrva is both very friendly and professional. I appreciate his effort in listening, connecting with me, and explaining everything. I found Dr Arvind very knowledgable, with a perfect approach to treatment that is centered around patient. He educated me and made great effort to put me in control of my treatment as much as possible.

Professor Christopher A Rinaldi

Cardiologist

Professor Rinaldi is a highly professional and experienced consultant. His expertise in his field is exceptional, and he incorporates evidence-based research when providing medical advice. His communication was clear, transparent, and he demonstrated excellent active listening. I’m grateful to have been seen by him

Mr Ngwe Phyo

Orthopaedic Surgeon

The foot has healed very well and Mr Phyo was delighted with the result. X-Rays and examination confirmed that the operation was a great success. My experience with Circle Reading has been fantastic. Felt like the medical equivalent of a 5-star luxury hotel in terms of how I was treated by the medical staff.

Mr Sherif El-Tawil

Orthopaedic Surgeon

As always, my visit with Mr El-Tawil has been pleasant. His professionalism, clear communication, and genuine commitment to help me return to my pre injury state has made a real difference. He explained everything thoroughly, set clear expectations, and thanks to his care, I’m now exceeding post-op goals.