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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

Dr Neil Chapman

Cardiologist, General (Internal) Medicine

Having had a recent house move (36th in 45 years of marriage) and joining Health Centre as a new patient I was obliged to redo tests including a blood pressure reading to ensure current medications kept being prescribed uninterrupted. Took my BP reading myself in surgery to save time of having to submit it over several days - horrified when it alarmed the receptionist enough to show a doctor who was in the middle of seeing another patient. Was coasting along in happy belief everything more than fine from previous tests a couple of years ago. I then carefully researched Dr Neil Chapman and found out not only that my blood pressure had increased since I last had a 24 hour holter but ditto my BMI and increasing age doesn't help. Dr Neil Chapman gave me good advice and increased my BP medication which had stayed the same since 2012. I felt confident in his expert knowledge, he is easy to talk to and I would be very happy to see him again in the future if necessary.

Mr Jonathan Yu

Ophthalmologist

Mr Yu performed successful glaucoma surgery on my eye 2 months ago. He is highly skilled and knowledgeable, taking the time to clearly explain the procedure to me beforehand, patiently answering all my questions fully. He is very calm and reassuring, (as is his whole team) so I felt relaxed and confident on the day. His continuing aftercare has been excellent, and my eye recovered more quickly than I expected, with much less pain than I had anticipated, all down to his high level of expertise. I will definitely choose him for future treatment and have no hesitation in recommending him to anyone considering this type of surgery. I am so grateful to him and his team.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Mr Khalid Al-Dadah

Orthopaedic Surgeon

Dr Al- Dadah has been very helpful and kind every step of the way. I had a meniscus tear. He did the MRI and shared informed alternative course of action. We agreed to do a steroid injection to manage the pain and booked a surgery to “tidy up” the meniscus. The Dr team was very kind and answered promptly all my questions ( pre op jitters), giving me amazing reassurance. The operation ran smoothly and 2 weeks later I got the stitches removed. Almost 95% mobility back already and pain free.

Dr Frank Phillips

Gastroenterologist

Parking at the hospital or nearby if the limited onsite space is already full , is a just a matter of luck. The coffee machine in the private lounge was out of order. Dr Phillips was on time, personable, open and explained the various investigation options at the initial consultation. All my questions were thoughtfully answered in clear concise terms. There is probably going to be a 3 week wait between the initial consultation and the recommended investigation action

Dr Sangeetha Pradeep

Paediatrician

We saw dr Pradeep in her clinic today with our son and we have been seeing her since he was a baby so really good to have the consistency. Dr Pradeep explained our plan of what to do with our son for 3 different things. Was clear on each Individual thing we had to discuss and we have a plan of action going forward and a follow up for 6 months but Jae to wait for that to come through and to wait for an appointment for his skin prick test

Mr Mario Teo

Neurosurgeon

I will be forever grateful to Mr Teo. His surgical skill has meant minimal long term effects despite such an extensive surgery. He is also a wonderful human being. Kind, compassionate and reassuring which was much needed at such a vulnerable time. He always answers my questions in a way I can understand and seeks to understand my concerns and what is important to me. I feel truly lucky that he has been my surgeon (twice!)

Dr Masood Ur Rasool

Respiratory Doctor

The visit to the Hampton Hospital was very good as soon as l booked in even before I had sat down in the waiting area a nurse called me and did some preliminary work, weight, height and blood pressure. Then with in a couple of minutes Doctor Rasool called me through and was very interested in getting the full picture of my history, very professional and he explained what we were going to do in the next visit.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Mr Majid Shabbir

Urologist

I was referred to Mr Shabbir after receiving surgery from another urologist that has left me with possible life changing consequences. Mr Shabbir reviewed my case and provided a clear and detailed explanation of the situation and a road map with a potential solution. Mr Shabbir is an amazing communicator and I wish I could go back in time and only ever had him as my consultant!

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

Have faith and go with the process : Rishi is a highly skilled and dedicated surgeon who seeks the very best of outcomes - his bed side manner is very kindly and competent. He cares. It shows. Rishi is not a person who operates and drops you after the operation - he puts in the long term engagement to ensure you have got the very best sustained outcome possible.