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Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I went in for total hip replacement on 2nd December with Mr Cusick. Form beginning to end I was made to feel very welcome by all of the staff. The main day nurse dealing with me was Caroline Leddy who was exceptional both before the op and then during the after care. Mark was the main night time nurse and again he couldn't have been more friendly or helpful. The physio, Heather, also deserves a mention for her lovely manner and clear instructions and advice. The procedure went very smoothly and I was surprised at how relatively little pain there was post op. Both consultants, Mr Cusick and Dr McCaffrey saw me before the surgery and again the next day. Both were friendly and reassuring and helped to keep the mood stress free. The catering was also fantastic. I was discharged the following day and, sitting at home barely 24 hr later, it was hard to believe what had just happened! Thank you All!

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I was thoroughly delighted by the experience. I was booked in very swiftly and efficiently by Ms Lisa Beckles, Prof Redwood's secretary, who went out of her way to get me a quick response to my initial email requesting a consultation, arranged my stress echo and squeezed in an appointment for me on the same. The stress echo team conducted a thorough test of my cardiovascular fitness and went out of their way to provide an urgent report so that I could discuss the results with Prof Redwood only an hour after the event. My thanks to Marlene and Chiara (apologies for spelling) and to another cardiologist whose name I have unfortunately forgotten. Professor Redwood was as ever charming and efficient and told me some very good news!

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I recently visited Fitzrovia Hospital and had an excellent experience from start to finish. The facility is clean, well organised, and welcoming, but what truly stood out was the care of all staff, friendly, supportive and specifically the exceptional care provided by Kate. Kate was warm attentive, and incredibly professional throughout my visits. She took time to care for me and explain all things clearly, was patient and I felt hugely comfortable and supported. Her kindness and calm approach made a huge difference, and I genuinely felt in safe hands. A professional surgical process and experience with timely post op follow up with due care and attention by each and every staff member. Highly recommend.

Marris Medical

Pain Management, Breast Surgery, + 5 more

I met Dr David Annan today for a neck scan, I have to say I have never met a doctor who is so caring and understanding in my whole life He made me feel so comfortable as I was nervous, he kept asking if I had any questions and answered all my questions, he even asked my son if he wanted to ask anything which was such a nice gesture, Doctors like Dr David Annan really make you feel there are nice and caring people still out there, his happy personality really shines through Keep up the good work Dr David Annan and all the best for the future If in the future I ever need to see a Dr for my neck will only be you

London Blood Tests

Clinical Genetics, Diagnostics & Testing, + 7 more

Outstanding Service and Kind Support I would like to sincerely thank the team at London Blood Tests for their kindness and professionalism. From the very beginning, they were extremely helpful in arranging the appointment, responding promptly to my questions, and making the whole process smooth and reassuring. Their communication was clear, respectful, and genuinely supportive, which made a big difference for us. It is rare to find a service that combines efficiency with such a warm and caring approach. I am truly grateful for their help and highly recommend them for their excellent service and human touch.

Mr Jonathan Miles

Orthopaedic Surgeon

I suffered from a surgical error failed TKR for 2plus years which ruined my life. Then I found Mr Jonathon Miles, who offered me a total revision with no guarantees. However 6 weeks post op the difference to by balance and mobility has been amazing. The wound has healed beautifully and hardly noticeable. Mr Miles is an outstanding surgeon and a kind caring person backed by his exceptional secretary Daisy Band who is kind professional and efficient. An excellent team!! I can’t thank them enough for giving back my life. 😘😘

Mr Nicholas Penney

General Surgeon

I had a very good experience, every one was professional, clear and friendly. The op went well and I was sent home the same day with some pain killers, which I only needed for 2 days. For the past 8 years, I had been suffering with indigestion, bloating and gas. But within 6 weeks of the operation I am completely free of discomfort. To be honest I had not made a connection between the re-occurrence of the hernia and the indigestion problems. I am delighted to say that at 70 I feel I have a new lease of life.

North Wales Eye Specialist Centre

Ophthalmology

My eye sight was on the verge of being under the limit for legal driving so the only way to travel would have been Taxi, Bus,Trains and willing friends and neighbours to give lifts as needed. My wife and I live in higher Harlech which is rather hilly, I am on the disabled register my wife is 91 years old still driving but was putting more and more pressure on her! After I had the required surgery by Mrs Mathews, the following day was a revelation brightness and visibility that I had not seen in years.

Dr. Majeed Jawad

Paediatrician

We’ve been seeing Dr Majeed for a couple of years now, since our son was around one year old, and he has always been our first port of call. He provides clear, calm reassurance, is extremely knowledgeable, and takes a holistic view of each issue. He explains the why behind his recommendations, which really builds confidence as a parent. His approach consistently focuses on long term wellbeing rather than quick fixes, which has been hugely reassuring for our family.

Experts in Skin and Hair

Dermatology

My whole experience at "Experts in Skin and Hair" has been positive. Dr Pallavi Gupta has been really kind and has explained everything very clearly. She completely understands the anxiety you might have, and reassures you at each step along the way. She made sure that my procedure was carried out as soon as possible, to give me peace of mind. The communications from her team have also been good.

Mr Wisam J Muen

Ophthalmologist

Mr Muen was very pleased to see me and explained everything he was doing and put me at ease he also went through everything about the operation which as I told him it was not knowing what was going to happen so that certainly he me a lot now I have no nerves about the surgery. Definitely a good visit.

Mr Fergus Noble

General Surgeon

I had an excellent experience with Mr. Noble and his team. He explored all treatment options with me ahead of us deciding on a course of action and remained available for any and all questions / concerns during my post-op recovery period. Very pleased with the outcome!

Ms Anastasia Rachmanidou

ENT Surgeon

My visit was comfortable. The doctor patiently answered my questions and reassured me. Since I am still waiting for the test results, I can't evaluate the quality and relevance of treatment, but I hope everything's going to be great.

Mr Vikram Dhar

ENT Surgeon

Mr Dhar has a reassuring presence and is incredibly knowledgeable in his field. He takes the time to answer questions and explain procedures and next steps clearly. I would highly recommend Mr Dhar for any ENT issues.

Dr. Dwaipayan Sen

Geriatric Doctor

Dr Sen was Extremely professional in horrible circumstances, my father had had a stroke. I had total confidence in his prompt diagnosis and treatment plan and we are very grateful for his expertise and kindness