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Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

The beginning of the visit went well. A lady with blonde hair explained where I need to go to wait on the doctor. I had various examinations from the lead nurse and assistant who were both very friendly and professional. I then had to have a heart monitor fitted and the person doing this was also great. I was told that I’m good to go and I left the room to walk out but was unaware of next steps, do I need to come back and when is the heart monitor being returned etc. I had approached a lady with red hair at reception who was so rude and unprofessional, zero eye contact and instead of listening to my concerns about not knowing where I stand and what further tests I will have done, she had spoken to me as if I should know this information and her attitude was extremely condescending. I explained my reasoning for being worried and she continued to give me unnecessary and unprofessional attitude. Lastly I asked this lady if I could please have a list of what my appointment and treatment had cost so far, she didn’t reply to Me and say of course I can share this, she simply looked down and worked on her computer whilst writing some figures down on a sticky note and coldly handed this to me. I replied with thank you for your help and goodbye to which she didn’t acknowledge and put her head down and carried on. Very unprofessional and also made me feel as if I am asking for a lot when in truly it’s my first time visiting kingsbridge and I was quite anxious. This experience made me feel worse to the point I had card my private health team to ask if something can be done as I was thinking of not returning. I hope this feedback is passed on to whoever needs to hear it and something is actioned to prevent other customers becoming overwhelmed to potentially not return, as I am sure my family and friends will think twice about visiting.

Gynae Expert

Obstetrics & Gynaecology

I recently had an appointment with Dr. Kilburn and was incredibly impressed by her professionalism, warmth, and expertise. From the moment the consultation began, she was kind, caring, and attentive — she truly listened to my concerns and took the time to answer all of my questions thoroughly. I had been suffering with menopausal symptoms for many years and had often felt dismissed or unheard by other medical professionals. For the first time in my menopausal journey, I felt genuinely listened to and understood. Despite my initial worries about speaking to a younger doctor about such personal symptoms, Dr. Kilburn immediately put me at ease. She was compassionate, reassuring, and incredibly knowledgeable. For the first time in a long time, I am feeling hopeful — hopeful that I could soon feel like myself again. I cannot thank Dr. Kilburn enough for her empathy, professionalism, and support. I would highly recommend her and the clinic to anyone seeking expert, patient-centred menopause care.

Mrs Selene Cavallaro

Physiotherapist

Going back to Selene when I first felt that I had a problem with my other shoulder was definitely the right thing to do and the help and support she gave my was invaluable from the first initial consultation and preventive therapy until I received treatment and then afterwards to recovery was second to none. Selene is a fantastic physiotherapist who was friendly, extremely efficient in what she does and was invaluable to my recovery. Not only that she did this with making you feel at ease and kept you informed and explained the exercises and left me with clear instructions on how to go about them at home. Thank you very much Selene it was a great pleasure working with you and the only bad thing is that I do not get to see you know the shoulder is recovered. I will miss our sessions.

Moorfields Private Eye Hospital

Ophthalmology

Everything was perfect. I didn't have to wait, the staff were very friendly and caring, especially before the operation when I was nervous and the nurse who took me down to the operating room was very reassuring. When the operation ended and I was taken to the recovery area. I was feeling very cold and the nurse got me an extra blanket and put it around my shoulders. John the nurse who attended me in the room was very nice and explained everything. All the staff were very caring. Mr Perez was also very caring saying he didn't want me to feel any discomfort. It was all very smooth. The anesthetist was great, he had a sense of humour and made me relax. All in all, despite me being very nervous it couldn't have gone any better.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

I visited Dr. Tavakkolizadeh about my right shoulder injury. He is very friendly, attentive and immensely knowledgeable, which puts his patient immediately at ease. He took time to understand the context of my injury, analysed that there were multiple issues going on, and immediately referred me to the necessary imaging & treatment. He followed up in detail to tell me about my imaging results and treatment options. My situation didn't require surgery, and Dr. Tavakkolizadeh gave me personalised options to help me return back to my health. I have been getting better and it feels so good to finally know what is going on with my injury. I am super grateful to have met Dr. Tavakkolizadeh and would definitely recommend.

Mr Sameh Dimitri

General Surgeon

I booked a consultation with Mr Dimitri, I found him very thorough when investigating my condition. Mr Dimitri diagnosed the problem on the initial consultation, told me what needed to be done and explained the procedure. I found him to be very professional and friendly, pre operation communication was also excellent. On arrival for my operation I was met by Carys who explained the procedure for the day. I had the operation which was pain free, the aftercare was also excellent and most importantly the surgery has been a success. I would not hesitate in going back to Mr Dimitri and his team if I had any further issues in the future.

Dr Scott Gall

Cardiologist

Having been in Atrial Tachycardia for several months almost daily . I saw Dr Gall . He promptly requested appropriate investigations & with a week I was listed for an Ablation which was carried out with excellent results . Three months later I am extremely well, I feel like I have got my life back , and feel better than I have for a long time . I cannot thank Dr Gall enough, whom I consider a True pioneer in his field of Cardio Physiology and wouldn’t hesitate to to highly recommend his service to anyone

Nuffield Health Cambridge Hospital

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 21 more

OK, so my final comments. Professor McDonnell is a very busy, highly experienced consultant/surgeon and tries to keep his time to what is necessary. I am not a high risk patient, and therefore not high priority. I believe he has confidence in my recovery path and therefore there are no outstanding issues. I am totally satisfied with the outcome of my surgery, and only time will tell whether my hip lasts its expected lifespan, but that’s a combination of luck and my lifestyle.

Covent Garden Physiotherapy

Physiotherapy, Podiatry, + 1 more

My most recent visit was great as always. The care and professionalism at the Covent Garden Physio Clinic are outstanding. The team is knowledgeable, the receptionist is welcoming and attentive. They’re truly committed to helping their patients recover and stay well. I always feel confident that I’m getting the best possible treatment. I’ll definitely return to the Covent Garden Physio Clinic if I ever need physiotherapy again in the future!

Dr Mohammad Alam

Paediatrician

The Dr is able to listen to each of our questions. He was able to answer all our questions and gave a lot of reassurance. Dr Mohammad has goon extra mile to make sure our by remains safe and provided to as a care plan for the school which was not give to as in first place. Did not stop from there and he ordered for bloods to rule out any other medical concerns. Very great experience around his professional

LOC at Chelsea

Oncology

I believe there is no better place to go for treatment. They all lift my spirits and everyone has time for you in a situation that could be grim and quite frightening. Everyone knows what is happening with my treatment at all times which shows the communication between staff is excellent, helping to put me at ease. No one wants to go through this but if you have to, then this is the place to go.

Professor Zoe Winters

General Surgeon

I was recommended to see Professor Zoe Winters by a friend who was being treated by Zoe over a number of years. Best recommendation I had! She's thorough, detailed and knowledgeable and I got recommendations about HRT and body weight. I lost pounds and feel great! Lovely and approachable Doctor. I now recommend my friends to see her too. She's now my annual goto for screening and a chat!

Mr Kostas Tsitskaris

Orthopaedic Surgeon

Mr Tsitskaris was incredibly reassuring. I arrived for my operation at 7:30 am and was home by 13:00. I experienced no discomfort and was able to return to work immediately. That was far more attributable to the skill of the surgeon than any stoicism on my part. I could not have asked for better service or a better outcome. Thank you so much.

Loughview Health

General Practice (GP)

first time I have been to Loughview, and I must say I am very pleased to have made this appointment, reception staff are very friendly and welcoming, meeting with Dr Dermot was exactly as I thought it would be, open down to earth good listener and took time to answer my questions, looking forward to the feedback on my next visit.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 7 more

The hospital and staff were great. I would recommend taking a book to read while waiting, a dressing gown to wear post surgery. Also it is an idea to use the mobile phone to voice record or turn dictation on when the Physiotherapist and others come to speak to a patient post-surgery as I could barely remember what was said :)

Dr. Kuven Moodley

Neurologist

Dr Moodley is fantastic. After months of worry and stress of not knwowing what was wrong with me, he helped put an end to this negative cycle. He spoke to me with clarity and compassion. I wouldn't be as hopeful as I am now without his expertise and brilliant insight. I am extremelly grateful. Thank you.