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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Mr Nimesh Jain

Orthopaedic Surgeon

Mr Jain was very polite and friendly but professional at the same time. I had an initial consultation with him to discuss the issue I was having with my arm. He listened and understood. We both worked on a plan to resolve the issue with my arm which initially were did a conservative approach and then after about 6 weeks and 3 visits we both agreed that surgery was required. I booked into have the surgery done and after the surgery Mr Jain explained that it was worse than the MRI but he was able to repair it and the operation was a complete success. I have had both physio and follow up appointments with Mr Jain and he has done an amazing job repairing my arm. I would definitely recommend him to my family and friends should they ever need to have surgery. I have one last appointment booked for 6 weeks from now to check how my physiotherapy has gone and to sign me off and discharge me fully. I know that if I had any issues that I could always return to him instead future.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Dr David Treagus

Dentist

Dr Treagus went above and beyond to ensure the best possible outcome for me and my tooth. He was very direct in explaining my options, what could and will likely go wrong in the future. He persevered in very challenging circumstances to complete the work he started, which in this case was drilling through a metal lined crown to address a failed root canal treatment and clear up an infection. His warm and humorous manner helped me to feel calm and take my mind off the seriousness of what was being done. A very professional, empathetic and great dentist.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Ever since I was first diagnosed with my current condition (in 2010) Andrew has been with me every week step of the way . He has always been the kindest and most professional person you could ever wish to have dealings with. Andrew has a unique presence and compassion and complete understanding for me as a person and my condition. He has become so much more than just a doctor...I look upon him as a friend and confidante who quite literally has my life in his hands. I have nothing but the utmost faith in his medical expertise.

Dr Apostolos Konstantis

Oncologist

I had every confidence in Doctor Constantis throughout. I felt that I was kept fully and honestly informed at all times. Just as importantly, I was also listened to, with my concerns being dealt with as needed. I was never made to feel like a cancer statistic - always an individual with my own unique experience of the disease and my treatment being taken into account. I could not be more grateful for this doctor's caring professionalism and am reassured that he continues to keep a 'watching brief' in the immediate future.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

Very easy to book an appointment. The hospital was clean and easy to find. Parking was a bit challenging as it was very busy with patients. The receptionist and the service they provided was good. The wait to see the Dr was less than 10 mins. The Dr we saw was excellent. She was very knowledgeable and offered lots of good advice and care. She seemed genuine in her support which gave us confidence a reassurance. Thank you. Highly recommended.

Dr. Anna Nuttall

Rheumatologist

The Team at Rheumatology Whittington Hospital has been very good to me providing excellent care and support over the past 3 years. Namely Dr Lucy Bond, Dr Fonseca, Dr Nuttall and Dr Sergio Correia. The admin team and secretaries, receptionists and nurses have all been very good too. As well as the physiotherapy department. I am very grateful for the help and support I have been given to help me manage my health issues as best I can.

Optegra Eye Hospital Hampshire

Ophthalmology

It was my second cataract removal this time on my left eye which was excellently carried out as was the first with the nursing staff preparing me for the operation carrying it out in a very professional way explaining each procedure in a kindly manner. The operation was also very well carried out as well, am doing well and the recovering is going splendidly after 5 days. Would recommend Optegra! !! . Thank you very much.

Miss Parneet Gill

Plastic Surgeon

After being in an accident and burnt 5 months ago I’ve been referred for laser. I did not know what to expect and was feeling a little anxious. Miss Gill explained everything that was planned. She even suggested steroid injections in my stomach and done them there and then. She has reassured me that with the plan in place I will see a really good improvement of my burn scars. She was very friendly and down to earth.

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

As always I had an excellent experience today at VB Aesthetics from start to finish. The clinic is beautiful,, welcoming, and the team are professional, warm and friendly. Having had a bad experience elsewhere, I wouldn’t go anywhere else and have been going to VB Aesthetic for many years now. . Nurse Vicky always takes her time to listen to me and the results are natural and subtle.. I highly recommended!

Mr Mazen Tahhan

Ophthalmologist

From the bottom of my heart I would like to thank the team and Mr Tahhan. Every single person is a great human in the team. I would highly recommend Mr Tahhan and his team he is the best consultant I came across. Thank you. I had my surgery in my other eye somewhere else but this time I would highly recommend to get a cataract done here. An excellent service.

9 Harley Street

Cardiology, Pain Management, + 21 more

Overall, it was a great experience. My only suggestion would be to consider allowing patients to complete any required forms online in advance of their appointment. Being asked to fill out paper forms upon arrival—particularly after having already completed information online—feels a little outdated and could be streamlined for greater convenience.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I was very impressed with the attention I received at the clinic. The staff were very friendly and the doctor listened to what I was saying. He examined me and came up with a treatment plan and organised tests and a follow up appointment. I did have a short wait when I attended for that, but not too long and he did apologise.

Deanbrook Practice

General Practice (GP)

The experience of seeing the doctor was night and day in comparison to my experience with my local GP. She took time to listen, consider all my symptoms, complete a full review. I felt confident in her response and suggestions to what the issue I have is. I will continue any further GP visits here.