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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Weymouth Street Hospital

Breast Surgery, Obstetrics & Gynaecology, + 12 more

I am so thrilled with my experience at Weymouth Street Hospital, London, after having had cataracts removed in both of my eyes, by Mr Hove of Blue Fin Vision. I can see clearly now, both distance and close up, reading, computer etc, etc.. ; no need for any glasses. Mr Hove is truly amazing - so caring, kind and professional. He explained everything to me in my assessment on Monday 8th December, in Chelmsford and actually had the operation in such a short time - Thursday 11th December! I am a new person now ! Doctor Carlos, the anesthetist, was also so kind and caring. I felt thoroughly at ease for my operation. Many, many thanks to everybody, including the kind nurse. My husband and I were both given a delicious meal afterwards, which was really appreciated - so welcome. Thank you very, very much for everything, everybody

Mr Tarique Parwez

Orthopaedic Surgeon

Dr Parwez was highly professional throughout my treatment with him (diagnosis of and surgery to repair torn meniscus). The surgery itself went well and my knee feels so much better despite some mild discomfort at the 6 weeks checkup. Sometime I found it hard to understand Dr Parwaz’s explanations: overly technical, quiet and muffled in delivery, I often left a little confused as to what he was trying to tell me. My last visit to him (the 6week checkup) I drove 1hr for 12mins with him. This may be the norm but I left feeling a little rushed and perhaps a patient ‘now off the books’. Despite this I couldn’t be more happy with my knee and hope recovery continues. I wouldnt hesitate in recommending Dr Parwaz to others.

Mr Shibu Krishnan

Orthopaedic Surgeon

I had a knee replacement, all I had to do was follow the instructions of the medical staff, who were all very professional, clear but above all kind. Mr Krishnan (the surgeon) did a wonderful job, this is a painful procedure but the nurses made sure relief was only a bell push away. I was given exercises to do that were gradually increased as the days went on. Once home I followed all the instructions and exercises given and regained full mobility by the end of six weeks. The hospital staff worked as a team and were very supportive, kind and positive. I can’t praise my surgeon enough and all the wonderful staff. Because of their treatment I made a textbook recovery in the shortest time possible.

Dr Simon Ralphs

Gastroenterologist

Throughout my care, Dr Ralphs was precise and explained everything in a clear, easy-to-understand way. On the day of my colonoscopy, a screen was positioned beside me so I could watch the procedure, including polyps being removed and biopsies being taken. Dr Ralphs talked me through everything as it was happening, which I found very reassuring, and the procedure itself was very comfortable. My recovery was quick and, apart from mild discomfort for a couple of days, I was back to normal very soon. The follow-up consultation was carried out by telephone at my request and was again extremely informative. I would definitely use Dr Ralphs again and would highly recommend him.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Main reception lovely and consultant was great. Imaging receptionist was blunt and frankly dismissive. Now paying invoice for consultation the original price was quoted on phone I found it’s £20 more which isn’t much but when you are self funding every £20 counts! When I complained I was directed to the fees as outlined on my original appointment letter which state it would not exceed £150 which it obviously doesn't but it wasn’t explained that the figure quoted on phone was only an estimate. Pricing should be communicated more clearly for those who don’t have insurance. So far, apart from consultant, a disappointment.

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Miss Despina Mavridou

Obstetrician & Gynaecologist

Ms. Mavridou is truly outstanding. From the initial consultation through to the procedure, she consistently demonstrated compassion, professionalism, and genuine care, making me feel safe, listened to, and reassured at every step. She always explained things clearly and with patience, and her calm presence and excellent bedside manner created a space where I felt completely comfortable and understood. It’s clear she is deeply passionate about caring for her patients, and I am very grateful for her support.

Mr Giles Davies

General Surgeon

I had a very positive experience during my visit with Mr Giles Davies following my mammogram results. I needed some additional investigations, and he carried out the necessary checks thoroughly and professionally. He explained everything clearly, was reassuring and very positive throughout the consultation. The appointment felt comfortable and unhurried, and I felt well cared for. I was satisfied with both the doctor and the clinic and would highly recommend them.

Mr Aris Konstantopoulos

Ophthalmologist

After having a consultation with Aris I decided to go ahead with two separate Cataract operations over a few months in late 2025. Must admit I was very worried about the procedure, however Aris explained everything to me and was very patient and kind. If anyone requires Eye Surgery I would say he is an Amazing Surgeon and if possible get him to treat you. Since the Operation my Eyesight is just fantastic - it was well worth the worry .

Professor Yirupaiahgari Viswanath

General Surgeon

Overall, a good experience. However, I felt that sometimes not enough time was spent explaining what would happen during diagnostic tests and treatments. For example, when I had the restech, nobody had told me I would have a tube up my nose for 24 hours and had to return it the next day. I found this out moments before it was fitted. This was not ideal as I regularly have in-person client meetings and had to cancel these.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

I had the pleasure of seeing Dr Jabbour today following some concerning recent blood test results. Given my family history, further investigations felt both sensible and reassuring. Dr Jabbour was exceptionally professional, thorough, and knowledgeable, and he took the time to explain everything clearly. I felt genuinely listened to and well cared for. I would highly recommend him.

Mr Sudhanshu Chitale

Urologist

I have had an indwelling catheter for 6 months and unfortunately had 2 operations cancelled with the NHS. I decided to go privately and researched into best urology consultants and Dr Chitale came highly recommended. I am extremely happy with the results of my aquablation operation and my overall experience with the London Clinic and specifically Dr Chitale have been wonderful.

Butterfield Osteopathy

Osteopathy, Paediatrics

Joshua started by reviewing how I was and I showed him the exercises he'd taught me. Then he asked my opinion on what I felt was important to target next and helped with exercises for that. He also made a video on my phone of an exercise, talking me through it, so I could remember it. Unfortunately I don't live locally so can't access his expertise on a regular basis.