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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Attended for a blood test. I’ve had multiple bad experiences with blood tests over the years. This is primarily because I have very small and narrow veins which disappear with the touch of a needle..☹️ I find the whole experience extremely painful and distressing … I explained all of this to Debbie, the wonderful and kind nurse who attended me. She was brilliant! Totally put me at ease and was incredibly supportive and gentle. I was definitely a challenge for her as my veins were completely uncooperative per usual. But she took her time and used the smallest needle possible to minimise any discomfort. She succeeded in the end and managed to get enough blood for a full blood count!! Miraculous! I am so very grateful to Debbie for turning a potentially very upsetting and negative experience into a positive outcome. She has helped me to regain a little more confidence in having my blood taken again. Thank you Debbie! 😊

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Daye

Diagnostics & Testing, Infectious Diseases, + 2 more

From start to finish Daye is intuitive and easy to use. I’ve done many online health tests prior to this but nothing compares to the level of service Daye provides. For clarity I did the full screen and purchased the 30 min nurse call. The sample is beyond easy to take and post. The results came back fast and were clear to understand, on top I was sent a beautiful kind email and was also offered a free call to over my HPV results. I didn’t use this but my 30 min call with the nurse was invaluable. I would have been happy to pay triple the price for the service I received. I will be 100% using Daye again and have already recommended to friends.

Dr Peysh Patel

Cardiologist

Dr Patel listened very carefully to my symptoms and concerns and immediately understood the problem. He had taken time to familiarise himself with my medical history which was very helpful. He explained everything carefully, clearly and in enough detail so that I understood what was happening at all times. He advised and expedited my clinical tests and fed back to me very promptly. This was very useful in helping me to make further decisions about my current medical treatment. I found Dr Patel to be incredibly professional, kind and understanding. I am extremely pleased with and thankful for the care I was given by him.

Mr Saurabh Odak

Orthopaedic Surgeon

I'm very pleased with my visit. I arrived late due to work commitments and couldn't to get through to the hospital to let them know. Mr Odak was waiting for me (I was the last patient of the day) and was very kind and friendly throughout the appointment. I got my diagnosis and was happy with the level of information provided. My condition was explained to me very clearly, and so were my treatment options. Mr Odak booked me in for a steroid injection, which will hopefully solve my issues. Turnaround between initial consultation and injection has been very quick (just a couple of weeks).

Matrix Eye Clinic

Ophthalmology

The treatment I received at the Matrix Eye Clinic was excellent from both Mr Guy Smith and his first class team. The results from the cataract operation in both eyes is sensational. My eyesight is significantly improved, the length, the accuracy and the intensity of the colour are all enhanced. I am absolutely delighted. Before I had the operation I was considering exchanging our television for a new model because I was having difficulty in reading small print and the scene was blurred. Now I can enjoy watching. Amazing! I have no hesitation in recommending Matrix Eye Clinic.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I'd laboured under my shoulder injury for 6 months, and Chris was able to achieve vast improvements in comfort and ability within weeks. Chris was impressively professional and meticulous, a pleasure to visit and I always felt willing to go the extra mile to explain the process to me and make detailed recommendations. This has really brought about a transformation in my quality of life, and I'm delighted to be back doing the things I love. Almost two months after first visiting the clinic, I am fully recovered- absolutely game-changing, could not recommend enough.

Dr Zach Vogiatzis

Psychologist

I went to Dr Zach because my anxiety was getting worse and I didn’t really know how to get on top of it. From the start he was easy to talk to and I felt like he actually understood what I was struggling with. The sessions helped me make sense of what was going on, and I’ve genuinely noticed a difference in how I deal with stress and anxiety day to day. Things don’t spiral the way they used to, and I feel more steady and in control. I’m really grateful for the support and I’d recommend Dr Zach to anyone who’s struggling with anxiety.

Miss Sally-Anne Phillips

Orthopaedic Surgeon

The meeting I had with Miss Phyllis recently involved going through the different stages since the procedure on the 14th of November 2024. Miss Phillips reviewed my hand including the incisions and also the movement of my thumb. Miss Phyllis explained to me that the surgery was a success and that I should continue with hand therapy in order to gain more movement and strength in my thumb. Miss Phyllis explained that I would no longer require to attend her clinic and that I should continue to participate in physiotherapy sessions

Quality Dental : Worthing

Dentistry

Disappointed I had to wait 20 minutes for an appointment first thing in the morning, however everything else was positive. Waiting area and treatment room were both tidy and clean. Staff were friendly and professional. Some additional work required and dentist took me through options for treatment and resulting cost. Dental work was very good and pain free(!). Payment all completed to my satisfaction. Overall, a positive experience

Mr Francesc Malagelada

Orthopaedic Surgeon

Without hesitation, I would recommend Francesc Malagelada to anyone. He was extremely kind and patient, and conducted a truly holistic assessment. He took a genuine interest in me as a patient, carefully considering my lifestyle and the wider factors influencing my injury. His approach was driven by genuine care and expertise, rather than simply checking boxes, which made the experience both reassuring and highly professional.

Mr Edward Pringle

Ophthalmologist

Mr Pringle is not only a brilliant surgeon but also an excellent communicator, very clearly explaining what the issues are and how best to resolve them. He makes complex procedures comprehensible to a medically ignorant person like me. And, on top of his technical expertise, he's also very calming, reassuring and expert at dispelling any worries you might have.

Dr Kash Akhtar

Orthopaedic Surgeon

I got referred to Dr Akhtar last year I am now 4 month post operation of my torn meniscus and I am so pleased with the result minimal scaring along with a strong rebuild means I'm back to running already. Dr Akhtar is a calming influence who is brilliant in his consultation and explain his expertise incredibly well so you understand exactly what is going on!!

Mr Lalin Navaratne

General Surgeon

Mr Navaratne was beyond excellent, his level of care and compassion really stood out and made me feel at ease from start to finish. Im so grateful for his quick attentiveness to taking on my case and level of detail when preforming my difficult surgery. He really did bypass all of my expectations, Thank you