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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Cyprus IVF Hospital

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I had a great experience at Cyprus ivf hospital. Aman was our coordinator and she was immediately responding to all our worries and questions. It is a clean and well equipped clinic. The prices were fixed and no extra expenses were placed. They let you now about the price from the beginning and you now as the procedure goes on, when and how much you have to pay. Transfer of the embryos took place only when the doctor was sure everything was ready. No rushing. They followed the correct protocol for my case and were always there for us any day any time! Thank you all very much.

Dr. William Eysenck

Cardiologist

Went in for atrial fibrillation ablation procedure. Couldn't have gone better went in slightly late but whole procedure was very smooth. I felt fully informed of what was going on and in safe hands all the way through. Came out the other side with very little pain or discomfort and feel very confident that this procedure will be a success, even though I am aware and have been informed that it's around 70-80% in reality. Overall can't fault Dr. Eysenk at all

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

The Doctor spent time listening and acknowledged the struggles my son is experiencing! He was sympathetic and helped him enormously. Medication was discussed and explained fully. We left with a feeling of relief that we now had a plan moving forward. He will review my son in a few weeks and adjust medication as required. Thank you to the receptionist who was professional and welcoming.

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

Mr Neil McCreanor

Dietitian

Neil is extremely professional, kind, caring and patient. He was very thorough in explaining how I can get back on track with my health and wellness goals and empowered me to feel proud of my journey so far. Neil went above and beyond to provide further resources to support my needs and I am forever grateful for how his support has improved my health.

Mr Rashid provided a professional and compassionate service. He spent time with me ensuring I understood every step of the process. My problem was a very private matter and he made me feel at ease throughout. My operation provided a great result and I am delighted. If I require any further services I will definitely go back to Mr Rashid.

Mr Stavros Karamanakos

General Surgeon

Mr Karamanakos couldn't have made the process any easier. He is incredibly knowledgeable & supportive throughout the process. He explained every detail in a way that was understandable which put me at ease. I felt as safe as I could going into my surgery with him. His support after the surgery was great also. Couldn't recommend enough!

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

I recently saw Mr Davies for a laparoscopic cholecystectomy. He listened to my symptoms and arranged quick and effective treatment. He made sure I was well informed before making any decisions and was attentive throughout the process. My surgery went well, my scars are very neat and tidy and the care I've received has been great.

Mr Clemens von Widekind

Obstetrician & Gynaecologist

I have been under the outstanding care of Mr Widekind, who supported both my husband and me in making the important decision to proceed with a hysterectomy in Aug 2026. From start to finish, Mr Widekind delivered excellent, compassionate care, ensuring we felt informed, listened to, and fully supported throughout the entire process.

Dorset Heart Clinic

Cardiology

I can’t recommend the Dorset heart clinic enough. After having palpitations at Christmas and needing to use the service before a holiday, they went above and beyond to accommodate my time restrictions. All the staff I came into contact with were lovely and the practice itself was clean and inviting.

Mr Jonathan Ash

Obstetrician & Gynaecologist

Very professional, clearly knowledgable and went the extra mile to liaise with other colleagues and to think holistically. My treatment journey will continue elsewhere for further input but I felt very comfortable with Mr Ash’a care when I needed it and would recommend it without hesitation.

Mr Martin Klinke

Orthopaedic Surgeon

Martín Klinke is a superb surgeon and is very straight forward in his explanations with no sugar coating Which is the correct way to be I had full confidence in him operating on me and expect a full recovery if I follow his instructions

Mr Nadim Aslam

Orthopaedic Surgeon

Mr Aslam and his staff are superb. Clearly showed and explained details of my recent operation. A enormous thank you to.Mr Aslam. I think I thanked every member of staff but forgot to thank Mr Aslam, himself. THANK-YOU