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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Dr Manish Kalla

Cardiologist

Dr Kalla spent time clearly explaining what my problem was, what further tests were required and how these would be carried out. He went on to clearly and thoroughly explain what the treatment would entail and how this would be done. He checked my understanding at every stage and he created a safe space for me to ask any questions I had and to discuss any fears or concerns about the treatment or its outcomes. I left my consultation absolutely clear on what was in front of me. At all stages Dr Kalla was warm, engaging and very considerate. His path of investigation led to my ultimately receiving a new aortic valve which has saved my life. I recommend him most highly.

Avenues

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I have used Avenues for a cycle of IVF/ICSi, a hysteroscopy and then FET. I was under the care of De Ali Al Chami and became pregnant with the first transfer, having 3 failed attempts elsewhere. Dr Al Chami changed my protocol (both stimulation and transfer protocol). This places is miles apart because it guarantees continuity of care and patients are treated as people. dr Ali is a wonderful person and he cares about his patients. The midwives (Marina Christina Katie Fiona Emily Starvula) are all amazing and know each patient by name and treated me with warmth, dignity, compassion and professionalism.

Professor Mark O'Donnell

Vascular Surgeon

This was my first visit to your clinic . I was apprehensive but was shown to the waiting area and had to wait only a couple minutes to meet Prof O’Donnell . My daughter ( a nurse ) was with me. Prof O’Donnell set me at ease straight away and explained what he was going to do . He examined both my legs and told no medical procedure was necessary and he would see me again in 3 months. He explained everything clearly and I was glad my daughter was present. I left Prof O’ Donnell’s room very relieved. He was a pleasure and a great person to meet when I was a worried patient. I thank him very much.

Mr Mohamed Abd Alazeez

Urologist

On November 17th, Mr. Mohamed Adb Alazeez performed a robotic proctectomy on me. Today, during my eight-week check-up, he informed me that I am cancer-free. Mr. Alazeez’s professionalism and personal approach have been exceptional. He guided me throughout the procedure and ensured that I received the best possible care, resulting in a remarkable and healthy outcome. His holistic approach has been exceptional, particularly in the manner in which he answered my pressing questions clearly and understandably. He has arranged my further 3 months check up

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Miss Jess McMicking

Obstetrician & Gynaecologist

I cannot recommend Jess highly enough. She was incredibly thorough and took the time to explain everything clearly, which gave me so much confidence and trust throughout my pregnancy journey. She made the whole process feel straightforward and manageable, never overwhelming. We carefully went through all the different options and possibilities for my birth, and I always felt informed, supported, and listened to. Jess’s calm and reassuring approach made such a difference, and I’m so grateful to have had her by my side.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

We paid £240 to the consultant and gained no extra knowledge or benefit. She basically couldn’t help because she said I needed fertility and not recurrent miscarriage. She said there was a fertility consultant there I should have booked with. Then why not offer to not charge me and book me with right person? Isn’t that what healthcare should be about rather than about taking my money? There is no triage service in place to make sure I got the right appointment. I feel robbed at a time where I am vulnerable.

Optimised Care

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 4 more

Cannot tell you about my visit as my reply to asking for an appointment is we don’t have and appointments and try calling on a Monday Tuesday or Thursday. Absolutely disgusting I’d be happy if given a date in a months time . You know you can never either get through on the phone or online to ge pain and with many other issues t an appointment. Spend a hour on hold to be told there are no appointments so I’m living in absolute pain and many other issues what a waste of time

Mr Simon Coleridge

Orthopaedic Surgeon

From start to finish my experience has been excellent, from admin to reception to consultations to the hospital team. Mr Coleridge has been clear & concise, answering my questions, fully explaining my options/ the prognosis etc. The option to wait probably the best part of a year for NHS treatment was not an option for my injury, and having had Mr Coleridge recommended by both my GP and physio I’d extremely glad I dealt with him, and he got me back on my feet…..literally!

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Mr Robert Gleeson

Orthopaedic Surgeon

I was referred to see Mr Gleeson as a second opinion after sustaining a ACL rupture and lateral meniscus tear. Mr Gleeson clearly explained my options and the pros/cons of each ensuring I was fully informed. I opted for a surgery which went smoothly and I was in minimal pain during my recovery. I am now 6 months post op and back doing 90% of my previous sporting activities, with a good prognosis for getting back to 100%.

Dr Imran Malik

Diabetes & Endocrinology Specialist

Dr Imran Malik was professional, thorough, and genuinely considerate throughout my referral. He put me at ease from the outset, took the time to listen, and helped to significantly ease my anxiety. He clearly explained my medical concerns and the steps needed to move forward, leaving me feeling informed and reassured. His calm, respectful manner was exemplary, especially given the sensitive nature of my condition.

Mr Will Poole

Orthopaedic Surgeon

My operation was a great success and clearly a testament to Will's expertise. But he also showed empathy and understanding in the pre op period and was very professional and friendly throughout all our meetings. I was taken through the details of the process and procedure in a manner which gave me confidence about everything and especially in Will himself.

Allergy London

Allergy Medicine

As an anxious mum thinking of travelling abroad (London from Ireland) with my baby (14month) I can hands down say the travel would be worth it. Prof Adam Fox made me feel so safe answered all my concerns. It’s never easy to consider leaving your own country for medical treatment but this clinic is hands down worth it