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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

Mr Conal Quah

Orthopaedic Surgeon

I’d long ago resigned myself to the fact that I was going to be in pain and essentially disabled because of knee problems for the rest of my life. In July of 2025 a full knee replacement operation was performed on my right knee at the Royal Derby hospital. The result has been nothing short of a miracle. The pain is literally non existent. The range of movement resembles my left knee. I’m climbing ladders to carry out home improvements, I’m taking walks with my little one, I’m able to carry on with my hobbies which involve working on cars and motor cycles. All this after only 6 months of the operation. Thank you doctor Quah. Thank you also to all the wonderful people I’ve had the pleasure of meeting along the way and for all their assistance and patience with my grumpiness at times. From the food service lady who brought me a snack out of hours because I was peckish and thank you to all the nurses, doctors, orderlies… so many.. too many to mention Thank you everyone. I’m disappointed that I can’t go back in time and thank everyone personally, but hopefully this message gets to the right people and they’ll know who they are..😃

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Dr Charles Loh

Plastic Surgeon

Firstly we would like to thank Dr Loh for the amazing procedure he completed on our 2 year old son. We are sure the positive outcome and result is down to Mr Lohs skill and expertise. Particularly in micro surgery. We appreciated that Mr Loh was following the recovery progress through updates from the nurses and the took the time to contact us directly to check in, answer queries and offer us to opportunity to meet. We were delighted to meet him in person. He was very compassionate towards us as a family, especially our 2 year old son. He didn’t mind taking the time to explain the procedure to us and answer our questions. We couldn’t recommend Mr Loh highly enough. Thank you for giving our son and family an easier time going forward.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Dr Manish Kalla

Cardiologist

Dr Kalla spent time clearly explaining what my problem was, what further tests were required and how these would be carried out. He went on to clearly and thoroughly explain what the treatment would entail and how this would be done. He checked my understanding at every stage and he created a safe space for me to ask any questions I had and to discuss any fears or concerns about the treatment or its outcomes. I left my consultation absolutely clear on what was in front of me. At all stages Dr Kalla was warm, engaging and very considerate. His path of investigation led to my ultimately receiving a new aortic valve which has saved my life. I recommend him most highly.

Santis Health - Prostate Cancer Clinic

Urology

Prof Chris Eden was all that I had been led to believe, understanding and sympathetic but wholly focused and professional. He explained the process and outlined the risks of the proposed surgery in clear layman's language that I could understand.. He did not sugar the pill! He carefully reviewed my medical history and identified several issues upon which he has requested additional investigation. I came away totally confident not only in his personal ability but also in the decisions that I have now made regarding my treatment plan. First impressions are very good.

Professor Christopher Eden

Urologist

I'd initially come across Professor Eden via the Prostate Matters website where in a video he explained in detail the radical prostectamy procedure. Upon further research I found out he was a leader in the field for this surgery and employed the latest techniques such as reitzus sparing and Neurosafe. My consultation with Professor Eden confirmed this surgery was the best route for me and helped put my mind at ease. Professor Eden helped answer and questions and concerns I had and I subsequently booked surgery with him.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

From our initial consultation to post delivery Dr Bhati has been kind, informative and caring. As someone who suffers from major health anxiety, I had my share of fears surrounding birth. Dr Bhati’s knowledge and confidence puts you at ease. Even though there’s been a last minute need for a c section, it was handled quickly and calmly and we welcomed our baby girl safely. Very greatful for the care we received.

Dr. Helen Petersen

Dentist

Dr Peterson has been my specialist for approaching 5 years now, she quickly and accurately diagnosed a condition which could not be pin pointed by two separate dentists. From diagnosis to surgery and ongoing management of my condition at every stage Dr Peterson has proved to be a cosummate professional. I genuinely feel that I am in very safe and capable hands.

Dr Kash Akhtar

Orthopaedic Surgeon

I got referred to Dr Akhtar last year I am now 4 month post operation of my torn meniscus and I am so pleased with the result minimal scaring along with a strong rebuild means I'm back to running already. Dr Akhtar is a calming influence who is brilliant in his consultation and explain his expertise incredibly well so you understand exactly what is going on!!

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

Visit was generally satisfactory. However, after arrival I was ignored for almost an hour, well past my appointment time. The front desk noted my arrival and then seemed to forget about me. This was unnerving at a time when I was already anxious and an unnecessary delay for those accompanying. There was no apology when the error pointed out.

Dulwich Podiatry

Podiatry

I am very pleased with my treatment at Dulwich Podiatry. The practice has been extremely efficient in booking appointments and offering times that suit my working hours (it is open in the evenings). All the staff I met are very welcoming and friendly. The team are are also get responsive by phone and email.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Professionalism and friendliness at its very best! I am so glad I chose to come for treatment to Delamere rehab regarding my problem with alcohol and feel sure I will achieve my goal and enjoy a much happier lifestyle. Thank you to everybody for your kindness and help.

Mr Matthew Kent

Orthopaedic Surgeon

This was my second time meeting Mr Kent and have to say that he is one of the best and most informative doctors I've ever seen. Very clearly spoken and hugely knowledgeable about my symptoms and the treatment prescribed helped me exactly as he described.