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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Dr Mohamed Khafaga

Anaesthetist, Pain Management Specialist

I found the entire experience to be extremely positive. Despite the actual reason for attending the appointment being due to extreme pain and limiting my mobility I came away from this appointment feeling unusually quite positive due to the manner of Dr Khafaga as he treated me as though my problem is important and genuine. He must see such a high volume of patients and I’m sure many are medically in a worse condition compared to mine, but the difference is that during our interaction I felt very comfortable and that nothing felt as though he was going through motions just to seem considerate. I felt I was understood and that how this affects my life is important to Dr Khafaga. His manner was very considerate indeed and not at all as though it was forced or robotic. Unusually, I came away feeling positive even though unfortunately, the treatment outlined would not be able to occur prior to my extended trip overseas which is a shame & disappointing.

Miss Poonam Pradhan

Obstetrician & Gynaecologist

We gained nothing from the experience. We feel robbed. We have spent £240 and learnt nothing. She told us there was another clinician there who would have been better for us to book with. So how about not charging us and telling us to book with the correct consultant? Why were we not triaged to the correct consultant like what happens in most clinics? I even emailed and phoned before with queries to ensure I was making the right booking. How can this consultant think it is okay to charge £240 for the consultation that they have done? She knows I’m going to have to pay private IVF and all I was literally told from this consultation was that I need to see what they say with NHS recurrent miscarriage. I left the appointment in tears. Because they care more about money than healthcare. I would have been ashamed to charge a grieving couple that much if I couldn’t be of any help.

Professor Mark William Little

Radiologist

My father underwent a prostate arterial embolisation (PAE) under the care of Professor Mark Little. Naturally, we were apprehensive at first, but the entire process was handled with professionalism, clarity, and reassurance. Professor Little explained the procedure and the expected outcomes very clearly, and his advice throughout was measured and confident. The results have been excellent and exactly as described. Since the procedure, my father has experienced a significant reduction in nightly trips to the toilet, and his ability to empty his bladder has improved markedly. This has made a noticeable difference to his day-to-day comfort and overall quality of life. Overall, we are extremely pleased with the outcome and grateful for Professor Little’s expertise and care. Highly recommended.

Midlands Women's Health

Obstetrics & Gynaecology

My first visit was a very positive experience. The clinic was well presented, and I felt comfortable sitting in the waiting area prior to being called in. All staff members were polite, kind, and respectful during every interaction. When I entered the consultation room, I initially felt nervous; however, this quickly melted away as I was put at ease through warm and engaging conversation. I felt treated as a human being, not just a patient. The doctor ensured I was comfortable throughout the consultation and explained everything clearly and thoroughly. I am genuinely pleased with the outcome of the appointment, as I now have a better understanding of what is happening with my body and feel empowered to seek further support to improve my health and wellbeing. Once again Thank you!.🥰

Dr James Good

Oncologist

I have been under Dr Good’s care for over three years now and I know he will always do the best he possibly can for me. Dr Good is obviously a brilliant oncologist with access to the most cutting edge treatments but more than this, he is so approachable. He is always ready with a clear explanation of the most relevant options available which he believes can provide with the best possible outcome. As a long term cancer patient, I really value this combination of knowledge and professionalism mixed with such a warm manner. I could not recommend him highly enough.

Mr Sean Molloy

Orthopaedic Surgeon

I had a 2 level spinal fusion and decompression carried out in 2 stages to relieve my sciatica. Mr Molloy had been extremely thorough in his initial examination and identified a problem previously missed by another spinal surgeon. My operations have been a total success and I have no sciatica whatsoever. Mr Molloy was meticulous in organising and overseeing my recovery to ensure there were no complications. In my opinion he is a brilliant surgeon who looks beyond the operation in hand in order to mitigate problems that might otherwise occur at a later stage.

Miss Despina Mavridou

Obstetrician & Gynaecologist

Ms. Mavridou is truly outstanding. From the initial consultation through to the procedure, she consistently demonstrated compassion, professionalism, and genuine care, making me feel safe, listened to, and reassured at every step. She always explained things clearly and with patience, and her calm presence and excellent bedside manner created a space where I felt completely comfortable and understood. It’s clear she is deeply passionate about caring for her patients, and I am very grateful for her support.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

I recently visited Meliora Medical Facilities and was genuinely impressed. From the very first moment, I was welcomed by friendly, professional staff and a clean, well-organized environment. The level of expertise and experience they bring, combined with the care and respect they show to their patients, is truly top class. It is five-star service in every sense. I would highly recommend them, and this will definitely be my one and only medical group for any future rehabilitation or treatment.

Mr Shahbaz Malik

Orthopaedic Surgeon

I was seen by Mr Malik for my knee arthritis. He planned surgery but for medical reasons it could not be carried out at the same hospital. Mr Malik transferred me to HCA Harborne Hospital and did the surgery there. He has been superb with his mannerism, care and explanation. I am around 5 months from surgery and can not thank him enough for all that he has done for me. I am walking pain free and getting my steps in and travelling without fear of knee giving way.

Dr Michelle Mackintosh

Obstetrician & Gynaecologist

I had an ovarian cyst and ovary removed via keyhole surgery by Dr Mackintosh and can highly recommend her. She listened, we agreed the treatment plan together and I felt involved in all decisions throughout. She explained everything very well. The operation went well and she did an excellent job ensuring minimal trapped air afterwards and the scars have healed really nicely. Would not hesitate to visit her again - but obviously hope I don’t have to!

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

I had the pleasure of seeing Dr Jabbour today following some concerning recent blood test results. Given my family history, further investigations felt both sensible and reassuring. Dr Jabbour was exceptionally professional, thorough, and knowledgeable, and he took the time to explain everything clearly. I felt genuinely listened to and well cared for. I would highly recommend him.

Somnowell - Snoring & Sleep Apnoea Help

Dentistry, Dermatology, + 3 more

Just having a pro clean done by Somnowell. Great service I have had this device for several years now. It was a great choice. I didn't fancy having to sleep with a machine and mask and after a couple of nights forgot I was wearing the mandibular device. I had severe sleep apnoea and my Somnowell is a life saver. Can't praise this device highly enough.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

A first-class experience at Nuffield Brighton. I had a total knee replacement here and found every member of staff—from the cleaners and catering team to the theatre nurses—to be professional and genuinely caring. The facilities are top-notch, parking is easy, and the clinical care is outstanding. I felt safe and well-looked after throughout my stay.

Sarum Urology

Urology

The experience at my initial consultation was excellent. Everything was explained very clearly and put me at ease. I have been delighted with the successful outcome of my HoLEP prostate operation carried out by Mr Brewin and his support team. I suffered no pain. Nicky his medical secretary has been so helpful too.

Marris Medical

Pain Management, Breast Surgery, + 5 more

I had MRI lumbar spine , booked the same day ,no need for GP referral unlike other clinics, price was the most affordable comparing to other clinics I called . Staff polite and friendly. I got my result the next morning and it was also send to my GP . Highly recommend this clinic .