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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Julian Pavier

Podiatrist

I cannot speak highly enough of Mr Pavier at The Lincoln Hospital. From my very first consultation, he demonstrated every skill, attribute, and value you would hope for in an outstanding surgeon and consultant. His professionalism, clarity of communication, and genuine compassion immediately put me at ease. Throughout the entire process, Mr Pavier was thorough, patient, and consistently attentive, ensuring I felt informed and supported at every stage. His calm, confident manner, combined with a clear dedication to the highest standards of care, made a significant difference to my overall experience. It is rare to meet a consultant who combines exceptional clinical skill with such empathy and respect for their patients. I am truly grateful for the care I received and would recommend Mr Pavier without hesitation.

Dr John Lindsay

Diabetes & Endocrinology Specialist

Dr Lindsay looked at mammy’s medical computer record and asked how he could be of help. He was obviously very knowledgeable about osteoporosis, its impact and difficulties with pain management. He listened to our concerns about the constant pain mammy experiences and discussed pain management strategies. Also suggested vitamin supplements. Given that mammy is in the last stage of osteoporosis we understand that she is very frail and at continued risk of fractures. Dr Lindsay provided information from the Royal Osteoporosis Society advising on managing persistent pain after fractures, pain relieving drugs etc. Dr Lindsay gave my brother and I time to go over mammy’s recent medical history and presenting issues. He had a lovely manner with mammy and involved her in the discussion.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Dr Peter Kabunga

Cardiologist

We visited Dr Kabunga with an urgent requirement for a cardiac review to enable a scheduled surgery to go ahead the following week. Dr Kabunga and his team were excellent in assisting us with this request, providing an initial consultation the day after our contact, scans the day after that, and follow up consultation and clinical letter during the morning of the day following that. We could not be more pleased with the care and professionalism we received during this very stressful time - and what an incredible turnaround time !

Mr Tom Jordan

Osteopath

I've been struggling with migraines and persistent neck pain for years, and working with Tom Jordan has been genuinely life-changing. From the very first session, Tom took the time to understand my symptoms, explain what was going on, and tailor the treatment to what my body needed. My migraines have reduced significantly, and the tension in my neck is finally under control. The clinic environment is calm and welcoming, and the care feels both expert and personalised. I highly recommend Tom to anyone dealing with chronic pain.

Mr Giles Bond-Smith

General Surgeon

I had a consultation with Mr Giles Bond Smith regarding a tricky hernia that had already been repaired once by another surgeon and had failed. Mr Bond Smith gave me very useful information about what all my options were, which were not biased towards him carrying out the surgery. I came away feeling very reassured, and the anxiety around not being sure what the best course of action would be were dispelled during the consultation. I’m very pleased that I met this kind, thoughtful and very humane doctor

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Prof. Andrew Davies

General Surgeon

Ground floor reception of the Shard had no record of my appointment and were reluctant to let me in the elevator. 6th floor has 3 receptions which is confusing. First one sent me to second one (Tower?) which also had no record for my appointment. They also said they have 3 different Andrew Davies in their lists so they struggled to decide what to do with me. Eventually I was sent to the right place.

Mr Sabur Malek

Orthopaedic Surgeon

Mr Malek gave me a new hip and a new knee, this means I can continue to work as a fitness teacher delivering classes such as Pilates, yoga, Zumba, stretching, circuit training etc. Mr Malek is a true professional, caring, empathetic, extremely well-informed, helpful, and kind. He also made me giggle on a few occasions which helped when I was nervous about the procedures. Thank you a million times.

Check4Cancer

Diagnostics & Testing, Oncology

I was seen quickly and the consultant was friendly and thorough, clearly informing me of the results of my examination. Subsequently, he emailed me the full outcome. However, I received a subsequent email and letter from Check4Cancer that was for somebody else's results (there was no identifiable information to who the results pertained to).

Central Health London

General Practice (GP), Midwifery, + 4 more

It's a well-appointed facility in a convenient central London location — we had private consultations, comfortable patient rooms, and easy transport links, making it ideal for families seeking streamlined, high-quality maternity and paediatric care.

Kingsend Dental: Ruislip

Dentistry

I have been coming to Kingsend for many years and have seen three different Dentists in that time. My current dentist, Mr Dhanda is excellent, caring and efficient. I would recommend him to any one who may have anxiety about going to the dentist.

Chase Lodge Hospital

Cardiology, Dentistry, + 7 more

The staff were first class putting me at ease as soon as I walked through the door . I visited urgent care it was only minutes before I saw the dr he was very friendly and knowledgeable I was treated and on my way home in 30 minutes