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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Dr Sujay Chandran

Cardiologist

I wish to formally acknowledge the exceptional standard of care provided by Dr Sujay Chandran during the assessment and management of my 90-year-old mother. From initial contact, Dr Sujay Chandran demonstrated prompt responsiveness, sound clinical judgement, and a proactive approach. He provided clear, appropriate advice at an early stage and actively guided the decision-making process, ensuring that my mother’s safety and wellbeing remained the priority at all times. Recognising the clinical urgency, Dr Sujay Chandran took steps to expedite her assessment, ensuring investigations were performed and reviewed without unnecessary delay. He reviewed the echocardiogram and ECG promptly and conducted a thorough clinical consultation immediately thereafter. His explanation of the findings was clear and precise, and his diagnosis and management plan were well considered and evidence-based. Dr Chandran demonstrated excellent communication skills and engaged in shared decision-making, taking into account my mother’s preferences and her ability to comply with treatment. His recommendations regarding medication optimisation, diuretic therapy, and onward referral were balanced, appropriate, and clearly explained. Notably, Dr Chandran provided ongoing follow-up after the consultation, checking on my mother’s condition and offering clear guidance should her symptoms change. This level of continuity and professional diligence is uncommon and highly reassuring. The consultation was conducted in a formal, focused, and highly professional manner, reflecting the highest clinical standards. I would have no hesitation in recommending Dr Sujay Chandran as a conscientious, thorough, and dedicated clinician.

Mrs Maya Harris

Urologist

I consulted Mrs Maya Harris due to an enlarged prostate that was now causing incontinence. To address this issue, NHS treatment had inserted a catheter and put me on a waiting list for surgery, but I had no confirmation as to the date of such a procedure. Hence, I decided to investigate private treatment and following google based research, I determined that a good starting point was to have an initial consultation with Mrs Harris. She was very understanding and identified a slot for an appropriate procedure some 5 weeks hence, She provided reading matter for the possible range of treatments while recommending in my case, Aquablation therapy. This is a minimally invasive, robotic-assisted procedure for enlarged prostate (BPH) that uses a heat-free, high-pressure waterjet to precisely remove tissue, providing long-lasting, durable symptom relief. Following my review of the supplied literature, I concluded this was an appropriate option, and proceeded confirm the operation, which was successfully carried out by Mrs Harris at a nearby private hospital with good follow up monitoring and then 6-weeks after the procedure, discharged by Mrs Harris. I have been very pleased with the results and was able to recommence my work, just two weeks after the procedure, initially remotely and then on-site in my profession as a business consultant. I am very happy to recommend Mrs Harris for those with similar symptoms to what I was enduring.

Dr. Min Yi Tan

Obstetrician & Gynaecologist

Dr Tan provided incredible support throughout my pregnancy and delivery. She communicated information thoughtfully and clearly, always taking the time to explain things in a way that felt reassuring rather than overwhelming. I truly felt that she had my best interests in mind every step of the way, especially during labour. During moments of uncertainty, she was especially calming and made me feel confident in the decisions we were making together. Her care, professionalism, and compassion made a huge difference in my experience especially as this was my first pregnancy, and I’m so grateful to have had her as my doctor. I enjoyed being looked after by Dr Tan, and would highly recommend her to anyone looking for a consultant who is highly intelligent, knowledgeable and genuinely caring.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I was scheduled day surgery on a Sunday and was told to report at Margate Hospital, St Peter’s Rd entrance. Being a Sunday, there was no one at Reception and although a sign said to go to another Reception, it was the wrong one. We asked someone who worked at the hospital and they did not know. Finally we found someone who did know and she directed us to the correct location. The appointment was for 12:30 (no food or drink prior) and the surgery didn’t actually take place until after 3pm. My opinion: 1. Not impressed with the directions and the scheduling; and 2. The surgeon and nurses were all absolutely wonderful, very efficient and professional, and made me feel confident that I was in good hands.

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

Mr Stelios Myriknas

Obstetrician & Gynaecologist

I required a caesarean birth because my baby was in the breech position. Stelios was really warm and kind. He offered me a scan on the day to check if my baby had turned the right way around before the surgery. He listened to my birth preferences (delayed cord cutting and skin to skin) and my preferences were respected. I am sure this contributed to the success we have had with breastfeeding and my baby seems very healthy. My incision is also healing well, I did not have any infection or complications and we were able to go home after just staying for one night in the hospital, which I am very grateful for.

Dr Maciej Danilewicz

Met Dr Maciej Danilewicz a few months ago at his Leeds office. Within 1 hour I had answers what I’ve not had for 39 years. I would highly recommend his service. Wasted years going to doctors for help. What they don’t do at your Gp is send you for a psychiatric assessment. They throw tablets at you and send you on your way. For anyone struggling with mental health I think it’s very important before taking medication to have a full psychiatric evaluation. To make sure the medication your going to get is for your condition as you may have underlying issues not just depression like I had.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Mr Iain Macleod

Orthopaedic Surgeon

Mr Macleod recommended and undertook my treatment - resulting in the best possible outcome for my broken arm and damaged shoulder. He was professional, polite and also just did that little bit extra which made all the difference during my treatment and to my overall experience in what was a stressful and difficult time. I can’t recommend (or thank) him highly enough, and feel the end result would have been different (less movement/less pain, etc.) if I had seen a different consultant.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 50 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.

Professor Xavier Griffin

Orthopaedic Surgeon

I enjoy my consultation meeting with Professor Griffin. He fully explained how he was looking to diagnose my hip issue based on my personal history and his physical examination, He answered all my questions clearly and comprehensively. I was also delighted to have my follow up X-rays and CT scan immediately after my consultation both of which were conducted courteously and efficiently.

Mr Okechukwu Okonkwo

ENT Surgeon

Skill-full and professional , the difference since the procedure has been remarkable. We truly appreciate the time you and your team took to explain every step of the process, address our concerns and provide reassurance throughout. The gentle manner and genuine concern we were treated with made what could have been a stressful experience into one filled with confidence and trust.