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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Sabur Malek

Orthopaedic Surgeon

I had a total hip replacement about 6 months ago after years of pain and stiffness in my hip joint. As I am only in my late 40s I was reluctant to get it replaced at a relatively young age. Since the procedure I have felt like a different person and the pain that I had went immediately after the operation. I have just had a routine 6 month checkup with Mr Malek and the hip has healed nicely. I chose Mr Malek due to his experience with minimal evasive hip surgery and from the initial consultation through to the operation and aftercare I have been highly impressed with the overall process and his work. He is very approchable and helpful and made me feel I was in good hands. Furthermore, there has been little damage to the affected area which has allowed me to recover very quickly. Eventually I will need my other hip replacing and I will be returning to Mr Malek for this procedure to.

Mrs Emma Eaton

Acupuncturist

Emma is not only an exceptional acupuncturist who works her magic with needles, but also someone who instantly puts you at ease. From the moment you step into her room, her loving nature and bright, colourful personality lift your spirit and make you feel truly cared for. Emma doesn’t just treat symptoms — she transforms the whole experience. She helps you sleep deeply through the night, restores your energy, and supports your body in regaining balance. She also gently guides you to release emotional weight and reconnect with yourself. You leave her sessions feeling lighter, clearer, and renewed. She is, without a doubt, one of the best in her field. I wholeheartedly recommend Emma to anyone seeking better sleep, fertility support, improved digestion, or relief from pain anywhere in the body — including the soul. Emma will look after you with genuine care, warmth, and expertise.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

Ms Amanda Leogue

Dental Care Professional

I had a dental hygienist appointment which was fine. However, when it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Miss Anna Kamocka

General Surgeon

As a patient, I felt truly heard, supported, and respected throughout my experience with Dr anna Kamocka. Dr Kamocka took the time to listen carefully, explained everything clearly, and made sure I understood my options without ever feeling rushed or dismissed. Her professionalism was matched by genuine empathy, which made a difficult situation feel far more manageable. I left each interaction feeling reassured and confident in the care I was receiving. Her expertise, compassion, and calm approach made a meaningful difference in my experience, and I am deeply grateful for the quality of care and attention provided. Thank you Dr Kamocka!

Mr Nicholas Thomas

Neurosurgeon

Mr Thomas took the time to listen to my story and concerns and ensured that he addressed any questions that I or my husband had during the consultation. His explanation as to the cause of my pain and the review of my MRI scan was very clear and aided by the use of a 3D model of the spine where needed. He outlined a clear management plan and I felt that I had met a clinician who had listened to me and taken the time to tease out the probable cause and devised a clear management plan. The consultation was easy to arrange and everyone in the Harley street clinic was helpful and efficient. I would highly recommend Mr Thomas.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Mr John Terrace

General Surgeon

I recently had private hernia surgery and the experience was excellent from start to finish. The care was professional and reassuring throughout. I’d especially like to recommend John Terrace, whose clear and calm communication and expertise made everything feel straightforward. The clinic’s facilities were outstanding too — modern, spotless, and designed to make patients feel comfortable and well looked after. My recovery has been smooth, and I’m very grateful for the exceptional care I received.

Cathedral Eye Clinic

Ophthalmology, Optometry

Kiera was extremely friendly, knowledgeable and made me feel very much at ease throughout my appointment. I was diagnosed with a Retina tear in my ear and she made me feel very much at ease and safe. She talked throughout, keeping me informed of everything that was happening, giving reassurance that everything will be ok and that should I need further information or just needed to chat at about it, I was to ring her and speak to her about it. Help and advice that was offered was exceptional!

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

25 Harley Street

Allergy Medicine, Audiology, + 27 more

Dr. Teresa Castiello is an exceptional cardiologist and a true professional. From the very first appointment,she demonstrated great expertise, kindness, and attention to detail. She carefully listened to my concerns, explained my condition in a clear and reassuring way, and provided a well-structured treatment plan. I always felt supported and in safe hands. I would strongly recommend Dr. Castiello to anyone seeking high-quality cardiac care.

Mr Ashutosh Acharya

Orthopaedic Surgeon

Had a 2nd meniscus tear repair and arthroscopy on my Left Knee, Mr Acharya explained everything in detail the morning of my operation, came to see me later that day and explained everything had gone well and he was confident of a full recovery if I followed the instructions of him and the physio. Happy to say 3 weeks post op and everything seems to be on track.

Professor Michael Bloomfield

Psychiatrist

Professor Bloomfield totally understands severe depression which I suffer from. I take medication and he monitors that and any side effects. He also makes sure that I get physical health checks. Physical health can sometimes get neglected with a mental illness but he makes sure that I stay physically well as well as treating the mental illness.

Dorset Heart Clinic

Cardiology

I found the whole experience excellent and Dr Butcher was incredilbly helpful and explained everything incredibly well and I left feeling much happier about my possible situation. He put my mind at ease. The nurse who did my ECG was very nice and helpful as well as was the lady who sorted out parking so all in all it was a very good experience.

UK Vein Clinic - Exeter

Vascular Surgery

Very good explanation before the date and also on the day before the actual appointment. They gave me complete confidence, and the nurses were very good at chatting with me to distract me from the painful parts of the varicose vein precedure. A lot of information at the time, but also online afterwards so that i had no further questions.