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Moorfields Private Eye Hospital

Ophthalmology

After extensive research, my husband and I agreed that Vincenzo Maurino was the best person to perform our lens replacement surgery. We felt comfortable right from the initial consultation and knew we had made the right decision. Andrew was very warm and welcoming and explained everything to us clearly about appointments and payments. Mr Maurino took time to advise us on the best treatment and lenses to suit our individual needs. We were tested thoroughly by Mr Maurino’s excellent team. At no time did we feel under pressure to commit; however, we were so impressed with everything that we were anxious to book our procedures straight away. On the day of our surgeries, we arrived at Moorfields and were greeted by wonderful nurses who took great care of us. Mr Maurino talked us through the process both before and during surgery. Everything was very efficient, quick, and painless. We have no hesitation in recommending Mr Maurino and staff; in fact, we have already passed on Mr Maurino’s details to friends and family who are now looking to book. A massive thank you to the whole team for an excellent service. We are delighted and grateful for the life-changing experience and having 20/20 vision for the first time in our lives.

Check4Cancer

Diagnostics & Testing, Oncology

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Ms Rubina Rahman

Ophthalmologist

I first had a consultation with Ms Rahman in 2023 as I had significant floaters in my left eye that were causing problems, especially with night driving. After a thorough examination of my eyes, Ms Rahman explained the procedure that she would perform of a combined cataract and vitrectomy operation. Although a very daunting prospect, Ms Rahman's knowledge, experience and confidence put my mind at rest. She explained what would happen and the after care required. The operation was a success and after a follow up consultation, I was signed off. I recently returned to Ms Rahman for slight posterior capsular opacification which she sorted immediately with YAG laser treatment. I cannot recommend Ms Rahman highly enough. Not only is she highly skilled Consultant Opthamologist & Vitreoretinal Surgeon, she's a kind and considerate lady.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Dr Shakil Rahman

Respiratory Doctor

I have been a patient of Dr Rahman for over 20 years. He always takes time to see one and one never feels rushed. He explain's your condition and treatment. Although I have seen Dr Rahman due to a respiratory condition he takes a holistic approach and has saved my life when I had kidney failure and a rare auto immune illness. I have the utmost respect for Dr Rahman and have been so lucky to have him treat me. I would highly recommend Dr Rahman to anyone. I should also add his PA Emma is also exceptional and she has helped me dealing with hospitals and my medical insurers.

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.

Mr Muddassar Hussain

Urologist

I recently met with Dr Hussain of Urology partners for a review of my recent PSA test which had come in higher than expected. He was very warm and professional and helped me understand the next steps in the journey to establishing if there was any cancer and providing assurance that this was not all doom and gloom. Thankfully my results all came in fine and I got a call from him with the all clear. Thank you Jesus.

Mr Rajpal Nandra

Orthopaedic Surgeon

I had a really positive experience under the care of Mr. Nandra. Everything leading up to the surgery and post-operatively was explained in detail and I feel I was always part of my decision making. I had a very successful surgery which has given me the ability to get back into running, for which I am currently in training for London Marathon. This is down to the great job Mr. Nandra performed.

Freedom Vision - Newark

Ophthalmology

Excellent care and advice from the hospital. I am really pleased with the outcome of my cataract surgery and the vision I now have. I hadn’t fully appreciated how poor my vision had become and after being short sighted all my life, near sighted requiring varifocal lenses in recent years I now do not need glasses at all as well as all my cataract symptoms disappearing.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Like every time I have visited, a very comfortable environment, with extremely pleasant staff. Immaculately clean. At a time when it’s majorly stressful, everyone is calm and makes the whole experience as pleasant as could possibly be ! The personal touch from Mr Matar is unbelievable, he was fully aware of how my rehabilitation was going. Many Thanks Richard T.

Ms Lisa Jagan

Ophthalmologist

I had two previous procedures on the same eye with little success. Once Doctor Jagan became my doctor all has gone very well. she was very gentle, and the experience was great very little pain, and recovery was very good. I am so pleased I was able to find such an amazing practitioner

Mr Zacharia Silk

Orthopaedic Surgeon

We had an x-ray and the doctor stopped the issue right away. He performed an examination which confirmed his suspicion and proceeded to clearly explain the corrective options available to us. As a paediatric doctor, it was to see him speak directly and respectfully to our child.

Mr Donald Mcarthur

General Surgeon

Mr McArther’s was very polite and informative, explaining what was involved in the procedure and how the recovery might look. He explained clearly what he expected from the procedure and what could and could not be fixed. Overall I felt very happy in his and his teams care.

᠎ Tim Barton

Physiotherapist

My daughter has been receiving treatment from Tim Barton, for ongoing neck issues, he's excellent!!Tati always comes out of her appointment in less pain and at ease, with good clear instructions as to help at home. We've been so happy with the results!! A huge Thank you!