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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

I recently had a breast reduction with lipo filling with Caroline Payne, and I honestly couldn’t be happier with the entire experience. From the very first consultation she made me feel completely at ease — she listened carefully, explained every option clearly, and genuinely cared about achieving the best result for me. On the day of surgery, her calm, confident manner put all my nerves to rest. The team she works with is amazing too — so kind, attentive and professional. My recovery was smoother than I ever expected, and Caroline checked in regularly to make sure I was healing well and feeling comfortable. The results are absolutely life-changing. The size, shape, symmetry and softness are everything I hoped for and more. I feel lighter, more confident, and genuinely like the best version of myself. Caroline is not just a brilliant surgeon — she’s compassionate, honest and incredibly skilled. I would recommend her to anyone considering breast surgery. She’s truly exceptional.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I travelled by car from the north west to the Kingsbridge Diagnostic Centre, tucked in behind the Kings Hall. Parking was difficult to find, and as the letter instructed me to arrive 15 minutes early, I anxiously clambered out, leaving my husband to park the car while I located the building and the correct floor. The reception staff were mediocre at best, though I did manage to get checked in. Once called through, the procedure itself was completed and an outcome provided. However, the consultant was abrupt and condescending. While I appreciate that private healthcare is under pressure due to NHS waiting times, this is not the standard of service I would expect for something I am paying for. The assistant involved in the process appeared either tired or lacking job satisfaction in their role. Altogether, the atmosphere was dispiriting, and I could not wait to leave the building and be on my way.

Mr Julian Pavier

Podiatrist

I cannot speak highly enough of Mr Pavier at The Lincoln Hospital. From my very first consultation, he demonstrated every skill, attribute, and value you would hope for in an outstanding surgeon and consultant. His professionalism, clarity of communication, and genuine compassion immediately put me at ease. Throughout the entire process, Mr Pavier was thorough, patient, and consistently attentive, ensuring I felt informed and supported at every stage. His calm, confident manner, combined with a clear dedication to the highest standards of care, made a significant difference to my overall experience. It is rare to meet a consultant who combines exceptional clinical skill with such empathy and respect for their patients. I am truly grateful for the care I received and would recommend Mr Pavier without hesitation.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I received warm, well informed professional attention throughout my care at St Anthony's Hospital; from outpatients through to discharge. The room was clean, well heated and ventilated, equipment checked and the armchairs comfortable. The unit was quiet. Nursing staff answered call bells promptly and with kindness and a smile. No request was considered a problem. Their level of knowledge and professionalism was excellent along with the standard of care. Physiotherapy care was also excellent and given with respect to my individual needs. Recovery staff were informative and reassuring. Excellent care there too. I include catering staff who also took care in their work. A few glitches with the electronics on the bed and the new bathroom which received prompt attention - the unit has been recently renovated.

Mr Amar Manandhar

Urologist

Felt that after an extremely long wait for this appointment, being abandoned by consultant who was awful at my hospital. I was extremely anxious about how this appointment was going to go. I came away feeling that I had wasted my time, being sent with bags of antibiotics which I didn’t collect from the pharmacy and being pressured into trying something which I thought I made look quite obvious that I didn’t want or feel comfortable wanting to try. I had been through enough trial things in my last hospital. I didn’t want to have to do this again. But to also ignore that I have always had these issues since I was young, you tried to pin it on my fall. I don’t understand. I am not sure where I go from here? It so upsetting when no one can help. I literally cried most of the way home .

Spire Cheshire Hospital

Obstetrics & Gynaecology, Breast Surgery, + 17 more

I had a really positive experience at the hospital during my recent surgery. From the moment I arrived, everything was organised, calm, and reassuring. The staff at every stage — reception, nursing, surgical, and aftercare — were friendly, professional, and incredibly attentive. The hospital itself was clean, comfortable, and well-run. I felt safe and well looked after throughout my stay. Any questions I had were answered clearly, and the team always made sure I understood what was happening and what to expect next. Overall, my experience couldn’t have been better. The care, communication, and compassion shown by everyone truly stood out. I’m very grateful for the excellent service and would highly recommend this hospital to anyone needing treatment.

Dr Maria Papadopoulou

Obstetrician & Gynaecologist

Dr Maria is exceptional! I can’t thank her enough for the help she provided and the care and professionalism she treated me with. From start to finish I felt listened to, all my questions and concerns were addressed, treatment plan agreed and executed with the upmost accuracy and diligence by Dr Maria and her team. Thank you to Dr Maria, her brilliant team of nurses and anesthesiologists and the lovely Erjona at reception. I greatly appreciate your kindness, help and making sure I felt great throughout my consultants, treatments and post operative care! Truly the best possible care I’ve ever received in London x

Vision Scotland Edinburgh

Ophthalmology, Optometry

My surgeon was Shohista Saidkasimova and she was really wonderful. She put me at ease during the initial consultation, extremely interested in all my questions and explaining all items of the surgery in layman’s terms. During the operation she asked what kind of music I liked and supplied this in the background, not intrusively but loud enough to provide an excellent distraction. But what really impressed me was the way she interacted with me personally throughout the operation. I have nothing but praise for this lovely lady and would throughly recommend her.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Stelios Myriknas

Obstetrician & Gynaecologist

I was under Dr Stelios’s care for my transabdominal cerclage surgery in 2020 (i had a TAC fitted to support my cervix as i had a radical trachelectomy for cervical cancer in 2010) and again throughout my successful pregnancy in 2023. I always felt fully supported, Dr Stelios was consistently kind, clear in his explanations, and incredibly responsive to my questions at every stage - including after my baby arrived. His calm, thoughtful approach made a complex and anxious journey feel manageable, and I’m genuinely grateful for the care he provided.

The London Clinic

Physiotherapy, Dermatology, + 13 more

Visit was in Luton and Dunstable hospital. I have arrived early for appointment and seen straight away by nurse on duty for first checks.( hight/weight). Then Doctors Gyampoh has seen me for a verbal consultation explained process regarding my concern regarding the condition and scan on the day. After that scan took place with another Doctor. After that Dr. Gyampoh thoroughly have explained my scan,outcome, options and process going forward. Great experience thank you very much. Keep up the good work and experience with patience.

Mr Kenan Dehne

Orthopaedic Surgeon

It’s always a relaxed & positive atmosphere when seeing my lovely consultant MrDehne. I’ve just been ‘signed off’ with a good report and praise for doing so well…as you have to do your post op exercises! Before my knee replacement operation in June this year he told me step by step what would happen and assured me he’d do a ‘good job’. I have no pain at all and am now much more mobile.

Mr Darmarajah Veeramootoo

General Surgeon

I had two hernias repaired by Mr Veeramootoo and the whole process was superb! Mr Veeramootoo is just the loveliest person - he listens, talks to you in a very clear way, asks questions and is so friendly and has a great sense of humour. I had my treatment at Parkside which was absolutely brilliant throughout. Four weeks post op and I feel fantastic. Thank you 😊

Mr Rajesh Deshmukh

Ophthalmologist

Mr Deshmuk was thoroughly reassuring about my cataract op and gave me great confidence especially as I have a prosthetic right eye and was somewhat apprehensive about having lens replacement in my one remaining eye. He explained everything to me and I am absolutely delighted with the result - can’t praise him highly enough!

Dr Lukasz Polanski

Obstetrician & Gynaecologist

During the appointment I felt listened to and Dr Polanski provided really clear explanations and plans for next steps. Had the opportunity to ask lots of questions. When I left the appointment I felt reassured and confident in the care offered by Dr Polanski. Thank you so much!