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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Marris Medical

Pain Management, Breast Surgery, + 5 more

My first time going to this clinic due to either muscle or muscle strain causing nerve impingement this is my assumption until I get my results tomorrow. The team were fantastic and to say my appointment was the last one of the day they were friendly welcoming and super efficient. Maria at the desk was incredibly sweet and aspiring to talk to and also in providing me with the Information regarding MRI and what to expect. Julius (radiographer) was accommodating friendly and made the MRI scan easier to manage.. Also Sabi (hope I spelt the name correctly) was as friendly and the other two mentioned and altogether they made the whole experience as smooth as it could be. 5 star from me and highly recommended for anyone on the fence debating whether to visit or not so if you have the need to go for and MRI or ultrasound or anything else that they cover that relates to you I highly recommend Marris and in comparison to other clinics around there price was reasonable at a cost of £325 for a lumbar spine MRI bearing in mind this is on the famous Harley Street. I am super happy I chose them and shall be returning for my consultation soon.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Had an appointment for hip injections. I was seen on time. The consultant Mr Howell and radiologists Rachel and Natalie were all amazing. They were welcoming, friendly, professional and warm. They helped me to relax, feel comfortable, assured and confident. I have had the absolute pleasure of meeting many of the staff at St Hugh's and would recommend the hospital to anyone. The people are so genuine, lovely, human, friendly and professional. You are welcomed by the reception staff immediately upon arrival and the experience continues throughout. I appreciate that the staff work in a relatively calm setting, but they make the experience. This is a really well run hospital overseen by the director Ellen and her deputy Sarah. The consultants are of the highest quality. This is an amazing local resource which must be protected. The hospital undertake vital NHS work as well as private work. NHS pressures challenge the continued operation of St Hugh's, which would be a tragedy. Thanks and best wishes to everyone! Xx

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

From first contacting my GP who could have referred me to a podiatrist but asked me to decide on whether it was appropriate (a decision for which I have no expertise to make) in late May it took over 3 months to see Mr Qasim (via TIMS during which I obtained no advice to go back to GP to get podiatrist referral, but instead a referral to Mr Qasim for steroid injection). However, the podiatrist at Freeman said steroid was no longer suitable due to second toe having developed a hammer deformity by then (mid-November). I think I should have been referred straight to Freeman, not via TIMS and Mr Qasim because I had months of delay and pain while I waited, thus affecting my ability to do my job as a nurse.

Dr. Arifur Rahman

Psychiatrist

I am extremely grateful for the care and support I’ve received from Dr Rahman. From the very first appointment, I felt listened to, understood, and taken seriously. Dr Rahman has a calm, gentle, and thoughtful approach, and throughout the diagnostic process I felt supported and reassured. As someone who sought diagnosis in their late 30s and who has a strong focus on my career, I had concerns about how changes or treatment might affect the progress I’ve worked hard to achieve. Dr Rahman took these concerns seriously and guided me with care, clarity, and respect for my goals. I would wholeheartedly recommend Dr Rahman to anyone seeking ADHD assessment or care.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Mr Samer Mahmoud

Orthopaedic Surgeon

I saw Mr Mahmoud on 31 December for a check-up and was seen quickly. However, I'd been asked to arrive 45 minutes early to have an x-ray which, on arrival, wasn't required! Mr Mahmoud is a kind and caring Consultant who really listens, but at the same time is always very professional. He explained how he'd carried out the hip operation to my daughter and I (which has been a huge success); showed before and after images on his screen, and watched me walk. I will be having the other hip replaced this year, and thankfully Mr Mahmoud will be carrying this out. He is an expert in his field and I would wholeheartedly recommend him.

Dr David McKean

Radiologist

I had an ankle injection carried out by Dr. David McKean, and I honestly couldn’t have asked for a better experience. From start to finish, he explained everything clearly and thoroughly, making sure I understood exactly what the procedure involved and why it was being done. He took the time to talk through potential side effects, answered questions calmly, and was very reassuring throughout. The procedure itself was seamless, quick, and went extremely smoothly. Dr. McKean’s professionalism, clarity, and calm approach made the whole experience straightforward and stress-free. Thank you very much — absolutely amazing.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Mr Himanshu Wadhawan

General Surgeon

I had an excellent experience with Dr. Himanshu Wadhawan. As a gastroenterology specialist, his experience is evident from the first consultation. He was incredibly thorough in walking me through the entire treatment process, which put my mind at ease. I underwent an endoscopy arranged by his team; the entire procedure was handled with the utmost professionalism. Most importantly, the results after following his treatment plan have been excellent. I can’t recommend Dr. Wadhawan enough for anyone seeking expert gastroenterologist care.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Dr Mugilan Anandarajan

Paediatrician

Dr Mugilan was excellent in finding out what was causing our son's headaches . The MRI was done within a few days and Dr Mugilan talked us through the results and made referral to the Neurosurgeon . Excellent service and very thankful for the care and understanding. We were very anxious but Dr Mugilan explained everything about chairi malformations and listened to us and answered all our questions. Excellent paediatric consultant and we would not hesitate to recommend him to anyone worried about their child .

Mr Robert H Taylor

Ophthalmologist

Mr Taylor has been my son’s ophthalmologist since he was 8 weeks old. He has always given me very clear explanations regarding my son’s vision and the possible complications surrounding it. He’s always kind and compassionate and really listens when I’m explaining what I see at home. My sons vision is particularly complex due to multiple disabilities which makes everything that bit harder, but Mr Taylor always goes above and beyond to do what he can, within the parameters of my sons capability.

Dr Matthew E Faircloth

Cardiologist

I saw Dr Faircloth this summer because I was anxious about chest sensations and worried about an arrhythmia. I felt I might be wasting his time, but he didn’t make me feel like that at all. Although my tests were normal, he was kind, engaged and genuinely reassuring. He took my concerns seriously, explained everything clearly, and put me completely at ease. I felt listened to and left confident that my heart is healthy. I’m very grateful for his care.