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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I’ve been seeing Hiba Ansari for over a year, and I can’t recommend her highly enough. She is incredibly knowledgeable, professional, and genuinely caring. Over the past year, Hiba has helped me treat several different issues, including my ankle, lower back, and most importantly, a long-standing shoulder dislocation problem. She monitored my progress very closely and consistently adjusted my exercises to suit my ability and recovery stage. I spent several months working with her to strengthen my shoulder, which was extremely weak and unstable after multiple dislocations. Following my shoulder surgery, Hiba played a huge role in my rehabilitation. She guided me through recovery and re-strengthening with great care and precision, helping me return to normal activities and sports with confidence. Thanks to her support, I’m now back to living a normal, active life without constant worry. She was also incredibly supportive with practical matters, helping me navigate insurance issues and sort out payment coverage for my sessions, which made a stressful situation much easier. In addition, Hiba has excellent professional connections and introduced me to one of the top shoulder surgeons in the UK, who performed my operation with excellent results. Hiba is a fantastic physiotherapist — skilled, supportive, and truly invested in her patients’ recovery. I’m very grateful for all her help.

Mr Alexandru Budu

Neurosurgeon

I was diagnosed with a tumour in my spine that was compressing my nerves, causing numbness in both legs and difficulty walking. During this time, I had the privilege of being under the care of Dr Budu. Dr Budu was extremely patient and thorough, taking the time to explain my condition and the surgical procedure in detail. His knowledge and expertise were very reassuring, and he always made sure I understood each step of the process. This gave me great confidence that I was in safe hands and would recover well under his care! Just a few days after surgery, I was already able to feel my legs and toes again. Nearly two months later, I am almost completely back to my normal life and can now run and jump again. I am incredibly grateful for Dr Budu’s care and professionalism！🙌

Dr Ram Dhotarkar

Anaesthetist

I had nerve root block injections done by Dr Ram, and I honestly can’t say enough good things about my experience. From the very first appointment, Dr Ram took the time to really listen to my symptoms and explain the procedure in a way that made me feel informed and comfortable. The injections themselves were handled with incredible skill and care under local sedation..Dr Ram and the team were calm, reassuring, and professional the entire time. The procedure was much smoother than I expected, It’s rare to find a doctor who combines expertise with genuine compassion, but Dr.Ram does exactly that. I’m so grateful for the care I received and would highly recommend Dr Ram to anyone dealing with nerve pain. Thank You!

Dr Bivas Biswas

Obstetrician & Gynaecologist

Initially I decided to come and see Mr Biswas after reading excellent reviews about him and noting that he had retrained to be a Urogynaecologist, , specialising in Pelvic organ prolapse. I travelled a good distance to see him but felt that this would be worth it, to see an expert in this field. He was extremely caring and pleasant and explained thoroughly about all eventualities that may happen in surgery. Post surgery he took the time to come and see me whilst in hospital on more than one occasion and was genuinely caring. Overall I felt very confident for him to carry out the procedure and so far have been very pleased with the outcome. Thank you Mr Biswas

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Mr Nimesh Jain

Orthopaedic Surgeon

Had shoulder surgery as a day case, all went really well. 8 weeks later I was still in considerable pain and went for follow up appointment with Mr Jain. He fully explained what had been done to my shoulder and showed me photographs taken during the operation and said that the pain I was in was to be expected bearing in mind how much work I’d had done. His words gave me more confidence to move my arm more than I had been doing and four weeks later I’ve now been signed off and have great flexibility in my arm, most importantly of all pain-free flexibility.

Dr Andrew Porter

Rheumatologist

Dr. Porter spent 50 minutes with me, carefully going through all the details and asking supportive questions to fully understand my case. What I really appreciated was that he asked for all my previous pericarditis results so he could get a complete and broad picture. He also sent me for additional blood tests to make sure he sees the whole situation clearly. He advised me that he will speak with another doctor about my case, which makes him seem even more professional in my eyes. So far, I’ve had a very good impression.

Dr Alex Cappai

Psychiatrist

Diverse Minds Clinic provided me with an excellent experience. Dr. Cappai, the consultant, has extensive experience and has diagnosed me with ASD and ADHD. It was a challenging and time-consuming assessment, but Dr. Cappai and the team at Diverse Minds Clinic were quite helpful in completing out the documents. The rooms are comfortable and the location is very nice. I cannot recommend enough!!!!

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!

Dr. Lowri Bailey

General Practitioner

I was pleasantly surprised and pleased that Dr Bailey remembered me even though I had not been for over 18 months. She had my notes available to go through history but also remembered things from my previous visits. I felt there was good continuation and as always, I found her friendly, thoughtful and professional. She also treats me like the adult, is not patronising or dictating.

Miss Seema Bagtharia

Obstetrician & Gynaecologist

Miss Seema Bagtharia was a breath of fresh air. I went in feeling very apprehensive, as I’ve been dealing with symptoms for many years. She made me feel heard, asked a lot of great questions, and explained in detail the possible causes. She put me at ease and has booked further exploratory treatment. On top of all this, she was a really lovely person, which was great. Thank you

Private care at the Western Eye Hospital

Ophthalmology

. It’s not clear where the private department is (or any other) as no reception desk at hospital entrance (only a security man on other duties). When in 2nd floor private area do not expect trappings of luxury or flashy equipment. You do get kindness, attentiveness and skill and efficiency. Came out with problem fixed. No cafe.

Dorset Heart Clinic

Cardiology

I can’t recommend the Dorset heart clinic enough. After having palpitations at Christmas and needing to use the service before a holiday, they went above and beyond to accommodate my time restrictions. All the staff I came into contact with were lovely and the practice itself was clean and inviting.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

Went into appointment early. Very professional service from doctor and other staff. Pleased to have same day scan. We waited a long while in the wrong area as we were not given instructions to check into ultrasound department. Then the wait for ultrasound was long also so left with a headache.

Complex Spine London

Orthopaedic Surgery

Dr. Fady Sedra is a reassuring, attentive, and highly skilled surgeon. He explains everything in detail and listens carefully to his patients. The minimally invasive decompression surgery was successful, with no complications, and the overall experience was excellent. Highly recommended.