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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I recently had a bilateral breast augmentation at 101 Harley Street and I cannot express enough how incredible my experience was — especially thanks to Dr. Agha Riaz. From the very first consultation, Dr. Riaz stood out as one of the most genuine, caring and skilled doctors I have ever met. He took the time to listen carefully to what I wanted, explained every step clearly, and made me feel completely safe and confident in my decision. His professionalism, precision and warm manner instantly put me at ease. The operation itself was a complete success, and the results are even better than I imagined. Dr. Riaz’s attention to detail and commitment to achieving the best possible outcome truly show in his work. His follow-up care was just as exceptional — he checked in, reassured me and made sure my recovery was smooth and comfortable. The entire team at 101 Harley Street was outstanding, especially Simon, the nurse, who was incredibly supportive and kind throughout the process. But Dr. Riaz is truly in a league of his own — the best, most caring, and most dedicated doctor I’ve ever had the pleasure of meeting. I wholeheartedly recommend Dr. Agha Riaz and 101 Harley Street to anyone considering breast augmentation. You will be in the safest and most capable hands.

Mr Jonathan R. A. Phillips

Orthopaedic Surgeon

I am so impressed and grateful with the service you provide. I can not fault anything at all! The running of your clinic was exceptional. On my recent appointment with you, I got stuck in heavy traffic and was 15 min late. I was so worried I would miss my appointment. I phoned the reception team to let them know and they were so helpful and put my mind at rest and said they would let you know and to still attend my appointment. On arrival you called me into your treatment room and again made me feel at ease. I received my treatment and you made me feel that the time constraint was not a problem. Sadly not the experience in the NHS. Your clinical care was outstanding and your manner was so refreshingly and reassuringly appreciated. We also discussed that you see some of my patients from the Lower limb service. You have given me your secretary’s email and if ever we require any advice with any of our complexed patients re infection you would be happy for us to contact you. Gold standard care throughout, thank you!

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I recently had an excellent consult with Dr Gary Dorman at Kingsbridge Ballykelly. I am very happy with every aspect of the experience, but especially my appointment with Mr Dorman. I was on the NHS wait list for 1.5 years before making a private appointment for a prolapse Bladder (cystocele). I wish I had booked with Kingsbridge when I was diagnosed. As the prolapse and lack of expert information on my condition, left me wary, and my quality of life suffered for 18 months. Dr Dorman is an expert in this field and also a wonderful communicator and listener. I felt at ease during the consult and exam. He listened, and clearly explained everything including my options and his recommendation. I also received sound advice and guidance about what I could do, via diet and exercises, to help my situation. On leaving the appointment I felt great relief. I was in expert hands and left with a clear plan to sort my problem. I couldn’t speak more highly of my experience with Dr Dorman and Kingsbridge Ballykelly. Thank you so much.

Pure Sports Medicine - Kensington

Nutrition, Osteopathy, + 5 more

I truly cannot thank Jessica Zaayman (Pure Raynes Park) and Aisling Freir (Pure Kensington) enough. After having my twins full term three years ago, I spent a long time “getting by” and assuming that certain symptoms were simply my new normal. Jessica and Aisling worked together seamlessly. They listened, supported me, and developed a clear, structured plan tailored to my needs. Within just a few months, the improvements have been significant. Their professionalism and the quality of care I received have been exceptional. I am genuinely grateful for the difference their work has made to my day-to-day life and wellbeing. I highly recommend both Jessica and Aisling.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

I recently had a hysterectomy at this hospital the surgeon was brilliant but during my stay in the hospital I was appalled by how I was treated. Staff were friendly but some of them when I needed them ignored me. A specialist nurse from my consultant had to advocate for me. Upon discharge, one of my stitches had been left in which then went on to cause other issues. I was then chased severally for payment when I had made clear and provided authorisation codes from my insurer. I was not impressed with service from the hospital itself at all. But my consultant was brilliant.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

It was a really welcoming and professsional. Ms Ray was very friendly and welcoming. She put my daughter as ease. There was a slight confusion with the xray as my daughter didn’t realise she was meant to drop the form round to the x Ray department so we were waiting in the main reception for a while before I asked how long it would be. However it was quick to get the xray and bloods. My only issue was the parking. There were so many areas for consultants, disabled, oncology, staff, which is understandable but it meant we had to drive around 3 times to find a space.

The Male Fertility Clinic

Fertility Medicine

I can not recommend this clinic enough. My partner SA was one of the last steps of our fertility. When the results came in at first we were confused and full of anxiety (and went into a deep Google black pit) - the consultation with Suzanne gave us the biggest sigh of relief and reassurance we needed with a plan of action to help boost our chances. Don’t rely on the internet to amp your anxiety, book that consultation after your SA to speak to someone who is an expert and can give you the “medical hug” you need.

Mr Tev Aho

Urologist

The total experience of having the HOLEP Procedure was excellent in every way from the initial contact with Mr Aho's Private Practice Manager, admittance to HCA Princess Grace Hospital', and the world class operation and after care received from the surgeons and clinical staff. Comprehensive information was provided and all relevant questions were answered where necessary. I cannot stress enough how glad I am to have had this procedure which has enabled me to return to my normal life.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

The empathy and diagnosis to me regarding the excision of my wright wrist ganglion were second to none. And the surgery performed by Mr Iain McLaughlin-Symon went without any problems or after effects, and I couldn’t praise his medical skills highly enough. There are the no remnants of my wrist ganglion whatsoever , and the slight scar after the surgery is barely visible now and will probably have disappeared entirely within about 6 months.

Mr Neil Modi

Ophthalmologist

Everything was explained well to me and the treatment was completed successfully. My only comment would be that it was not made clear that I would get two invoices, one for the initial topography and scan and a separate one for the cataract operations in both eyes. Mr. Modi was very pleasant and considerate and I had every confidence that I would be well looked after.

Mr Mohsin Dani

Breast Surgeon, General Surgeon

Mr Dani has a lovely and pleasant manner, was very knowledgeable and listened to my concerns. The investigations were carried out the same day and quickly. My questions were answered and I left feeling confident and reassured, and much less anxious than before the appointment. I would not hesitate to recommend him to anyone.

Dr Deepti Cheema

Obstetrician & Gynaecologist

Miss Cheema was very thorough with my investigations and determined to help relieve my symptoms. She ensured a follow up appointment after each treatment to see how things were going/if the problem had resolved. I felt comfortable and listened too and at ease with explaining my ongoing problem

Mr Julian Flynn

Orthopaedic Surgeon

I had a partial knee replacement recently, the care, concern and attentiveness of Mr Flynn was second to none. He always had my best interests at heart and the follow up is excellent with his continuing explanation of everything that is happening through the recovery.

Mr Ravi Pydisetty

Orthopaedic Surgeon

Had ACL surgery 6 weeks ago who h went really well and went for my 6 week check up today which everything was explained well to me and a great plan for the future with regards to rehab and physio 💪 Thank you