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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

The Medical - Keynsham

Chiropractic, Physiotherapy

After seriously injuring both ankles and a long recovery, it was a complete game changer when I started treatment with my physio Steph. She was friendly and professional and quickly put me at my ease. Steph was both flexible and methodical in her approach, measuring my progress, returning to exercises regularly, which I found helpful in maintaining my focus and my momentum. Steph was responsive and adjusted exercises where necessary but generally this was not needed as she pitched the pace and level of activity to be suitably challenging. Steph was goal orientated, encouraging and solution focused. It felt like I had a clear pathway to recovery and that Steph was really committed to my well-being and focused on helping me get the best outcomes. The centre have a range of treatments available including massage, podiatry and Pilates classes so that I could benefit from a holistic approach to my injuries. Steph has explained things well to me as we have gone along so that I have understood the rationale which I have really appreciated. Her expertise and care have been a huge positive during a difficult time. Thank you to Steph and all the team, I would highly recommend The Medical.

Mr Jonathan Webb

Orthopaedic Surgeon

my wife had a replacement knee and patella from Jonathan over twelve years ago which was very successful indeed.Recently she developed severe osteoporosis and is suffering agonising pain in both hips,her lower spine and knees.Given our inability to see our GP face to face for months(our most recent visit needed a form filled back in September and we have only just seen her four months later)we were desperate to get a plan of action.We trust Jonathan implicitly,so we consulted with him. What happened exceeded our expectations.We had a consultation,mri scans,xray and blood tests all on the same afternoon at Fortius clinic.This was followed by a clear and unambiguous plan of action,referral notes,lists of further specialists recommended all within a week. A real plus is that you will be hard put to find a nicer kinder and more caring surgeon around.He is one of the nicest people to meet in the medical world and at 83 I have met a few!

Mr Hisham Hamed

Breast Surgeon

Mr Hamed is truly exceptional. From the very first appointment, he made me feel at ease during one of the most frightening moments of my life — a cancer diagnosis. His calm confidence, kindness, and genuine care immediately reassured me that I was in the best possible hands. He gets me as a patient. I feel completely comfortable, listened to, and understood under his care, which is an extraordinary gift during such a vulnerable time. Every visit is not only thorough and professional, but also surprisingly cheerful — filled with warmth, humour, and a brightness that lifts the heaviness of the situation without ever diminishing the seriousness of my care. Mr Hamed is compassionate, caring, and incredibly skilled. Being under his care has been nothing short of a blessing, and I am deeply grateful to have him as my surgeon. I cannot recommend him highly enough ❤️❤️❤️

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

It was OK. Sorry this system doesn't allow me to write why I went there and therefore wastes my time! I was there for a Pre op assessment. My Op is 9 Feb 2026 under Dr Panos Gikas. I asked him if I could attend this clinic as it is nearer where I live. The. appointment was alright. The only issue I had was that when it came to having a blood test, they insisted that I had to have 2 separate ones in each arm? I get blood tests regularly as I have a long term condition. The first one was relatively pain free which was performed by Isabella. The second was performed by Riggs(?) and was unneccessarily painful due to him holding down the needle when it was in my arm. I was not happy about that. I did not understand the reason for the second blood test, when one is usually fine and if more blood is required, then usually another vial is attached as necessary.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Dr Susannah Hoey

Dermatologist

Dr Hoey saw our son for his ongoing eczema and was excellent throughout the appointment. She was very knowledgeable and took the time to clearly explain the different creams and ointments available, along with clear instructions on how and when to apply them. She also gave us helpful advice for our son’s nursery on how they can support his skin care. Dr Hoey was friendly and engaging with our young son, which helped her quickly build rapport and assess him with ease. We left the appointment feeling reassured and with a clear treatment plan. Thank you, Dr Hoey

Mr Mario Teo

Neurosurgeon

I will be forever grateful to Mr Teo. His surgical skill has meant minimal long term effects despite such an extensive surgery. He is also a wonderful human being. Kind, compassionate and reassuring which was much needed at such a vulnerable time. He always answers my questions in a way I can understand and seeks to understand my concerns and what is important to me. I feel truly lucky that he has been my surgeon (twice!)

Mr Rajiv Limaye

Orthopaedic Surgeon

Mr Limaye has a very caring manner and was able to explain to me in lay man terms his diagnosis and why he came to that conclusion. Even more importantly he offered a range of options with their pros and cons for correction. Also prepared to give an opinion as to what he considered the best option and I am very grateful for that.

Mr Imad Zakieh

Ophthalmologist

Having Caterac removed from left eye. I Was feeling nervous when I first went. But it was so easy, nothing to it. Everything was done in perfection. Can See so much clearer through that eye. I am having the right eye done in a few weeks. Excellent person Mr Imad zakieh. Very understanding. Thank you.

Mr Amar Alwitry

Ophthalmologist

I recently visited Woodthorpe Hospital for a cataract operation, I found the service to be excellent from reception to discharge The staff and Mr Alwitry were very reassuring and informative throughout the procedure and I would not hesitate in recommending Mr Alwitry and his team to other people

Mr Mazin Osman Hamed

General Surgeon

The whole experience was very reassuring especially as I was very nervous. Everything was explained carefully even any possible following problems and procedures. The follow up information was waiting for me when I got home and has helped me to move forward with the process