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Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

Mr Charef Raslan

General Surgeon

Following quite a negative experience with the doctor I was an inpatient with at Whiston for a planned Surgery, On the day of my surgery I was introduced to Mr Raslan, who had reviewed my case and completed my surgery. He was very clear in his communications and his patience and bedside manner was excellent. I cannot thank him enough. I saw him at St Helens outpatients on Monday 26th January to review my recovery from surgery, once again Nr Raslan was very informative and supportive answering all my questions prior to discharging me and offering me access to his secretary contact details if I required any further support. Accessing any of my post operative notes at my review worried and concerned me as they had not been updated to the nhs system therefore a couple of my questions to confirm what surgery I had undergone was not available!

Mr marc lamah

General Surgeon

After haveing my surgery done by mr lamah undergoing a loop colostomy I can safely say I cannot be more happy with the treatment and would recommend him to anyone considering any kind of bowel surgery the only thing have left to say about my surgery is it has changed my life even given me independents that I never thought I’d have at this stage in my life Nobody truly understands how haveing bowel problems really impacts a young person mr lamah made me feel like he really understood how much I needed my independence back and together we came to the loop colostomy conclusion and that was the best way forward he was right and I’m glad I trusted him as a professional and didn’t trust what had been on social media And made my choice on facts and my own independent opinion thank you mr lamah It was a pleasure meeting you

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

This was my second visit to this hospital,and as it was on the 1st visit,I can only add praise on the staff,nurses consultants,seating area with coffee machine,the receptionist was so polite and helpful as well as being friendly and smiling.It was comfortably warm on a cold day,always a nervous person even for an xray.but left the hospital with all the information I needed,and feeling calm and confident on my visit. Must add that Mr Richard Slack is a very approachable person that put me imediately at my ease.and answered all my concerns very confidently,with a very caring side also,I wish I could use those hospital for all my health issues,100%! Thankyou.

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

Dr Andrew Porter

Rheumatologist

Dr. Porter spent 50 minutes with me, carefully going through all the details and asking supportive questions to fully understand my case. What I really appreciated was that he asked for all my previous pericarditis results so he could get a complete and broad picture. He also sent me for additional blood tests to make sure he sees the whole situation clearly. He advised me that he will speak with another doctor about my case, which makes him seem even more professional in my eyes. So far, I’ve had a very good impression.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

My visit to the hospital was great, a lovely, clean and peaceful environment with friendly staff. Dr Hlaing was wonderful, she listened to me and answered all my questions, taking a real interest in my well-being. She corrected my current HRT treatment regime and prescribed medication that I have been on the waiting list with the NHS for over 7 months, desperate to obtain. I felt listened to and cared for, highly recommend.

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Mr Nitish Narvekar

Obstetrician & Gynaecologist

Nitish did a wonderful job of my diagnostic laparoscopy & endometriosis excision. While I felt the communication beforehand (initial and pre-op consultations) was possibly lacking clarification & felt rushed, I never doubted the quality of care I was receiving and have received thorough post-op information and support. His PA team are also quick to reply and always polite & helpful.

Dr. Mike Forsythe

General Practitioner, Sport & Exercise Medicine Doctor

I saw Dr Forsythe after suffering a concussion and had an excellent experience. He was kind, calm, and took the time to listen properly. He explained everything clearly, made sure I understood what to watch out for, and I never felt rushed. It was very reassuring to be treated by someone so thorough and professional. I’m very grateful for his care and would highly recommend him.

Dr Mohamed Dorgham

Anaesthetist

Very impressed with Dr Dorgham's full understanding of my complex issues, balancing possible pain management options, whilst supporting my surgical referral. Helpfully he was also able to clarify that my main problem is now hip pain rather than long standing concerns over the severity of spinal narrowing. I left more positive about the help on offer in the future.

Mr Satya Naique

Orthopaedic Surgeon

Mr Naique is the most caring , kind and concerned medic I have ever met ! Very gentle in his manner he makes you feel completely at ease , listens intently to all your concerns . He is one in a million and I feel very grateful that he is my consultant . Thankyou for everything from the bottom of my heart ! Mrs Susan M.

Mr Adam Cox

Urologist

Mr Adam Cox demonstrates exceptional care and support which inspires trust and confidence throughout. His genuinely thoughtful approach and calm reassurance at every stage made me feel very safe. I could not have been in better hands and cannot recommend Mr Cox enough.