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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Samit Unadkat

ENT Surgeon

From the very first consultation, I felt listened to and taken seriously. Mr Unadkat is calm, thoughtful, and very honest in his approach. He did not overpromise or try to sell a particular outcome, but instead took time to explain what was anatomically possible and what would work best for my face longterm. Speaking with him felt relaxed and conversational, while still being clearly professional and highly knowledgeable, which immediately put me at ease. On the day of surgery and throughout the process, I felt in very safe hands. He was professional, reassuring, and clearly very experienced. At my splint removal, he explained that the surgery had gone very well and talked me through what to expect during healing. Even at that early stage, the improvement in straightness and balance was already clear, despite swelling. What I appreciated most was his conservative, considered decision making and his focus on achieving a natural, masculine result rather than anything artificial or overdone. He also took the time to answer questions honestly, including post operative concerns, which made a huge difference emotionally during recovery. Rhinoplasty can be an anxious process, and I’m grateful to have had a surgeon who combines technical expertise with empathy and clear communication. I would not hesitate to recommend Mr Unadkat to anyone considering nasal surgery, particularly if they value a thoughtful, safe, and natural looking approach.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Dr Sotiris Nicholas

Anaesthetist

Dr Sotiris Nicholas provided my anaesthesia for a C-section at the Portland Hospital and his care was exceptional. He was incredibly warm and reassuring, explaining everything clearly so I knew exactly what to expect. The entire process was painless, calm, and far more relaxing than I could have imagined. He stayed with us throughout the C-section, and despite working closely with the obstetrician, he chatted to us the whole time, keeping us both calm and helping us truly enjoy the birth of our baby. He even went above and beyond by taking beautiful photographs of this incredibly special moment. We will always remember the role he played in our baby’s birth and could not recommend him more highly to anyone looking for the right anaesthetist to support them during a C-section.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Professor Tony Kochhar

Orthopaedic Surgeon

Professor Kochhar was superb. Despite arriving in immense neck and shoulder pain, Prof. Kochhar immediately made me feel at ease, clearly listening to my symptoms but moving swiftly to ensure I was out of pain (or as much as was possible prior to a diagnosis). He instilled a level of calm and reassuring professionalism during our initial consult that gave me confident moving forward to understand the diagnosis and next steps. Further, he personally walked with me to ensure I had a same day MRI appointment amid a back to back schedule. Between his clear expertise and his care for seeing patients recover, I cannot recommend him enough.

Newmedica Norwich

Ophthalmology

I went as an NHS referral for cataracts and they explained about the various options for both NHS and private. As I work full time and do a lot of computer work I decided to pay to have Rayone Galaxy toric lenses. I am so pleased with the result. After wearing glasses since early teens I am now glasses free! Mr Injarie and all the staff at the clinic were friendly and professional and made you feel at ease. Mr Injarie took time to explain everything and obviously is a brilliant surgeon. I can't thank them enough. I was so nervous about having eye surgery but from start to finish I felt in very safe hands. I would highly recommend.

Dr Savio D'Souza

Cardiologist

I had a fantastic experience with Dr D’Souza and couldn’t recommend him highly enough. He was extremely professional, kind, patient, and friendly throughout my appointment. He took the time to fully listen to all of my concerns and carefully explained all of my test results in detail, which really helped alleviate a lot of my worries about my heart. I never felt rushed and genuinely felt heard and reassured. Dr D’Souza has a wonderful manner and made what could have been a stressful experience feel calm and supportive. I strongly recommend him to anyone looking for an excellent cardiologist.

Mr Iain Macleod

Orthopaedic Surgeon

I attended my first appointment in a high level of pain, and Ian was very thorough in his approach. After a comprehensive investigation, we were unable to determine the root cause, so Ian referred me to other specialists; however, these consultations were also inconclusive. Following further discussion, we decided to proceed with exploratory surgery. This proved to be the best option, as Ian was able to identify the issue and release the affected nerve, fully resolving my problem. I am very pleased with the results and grateful for his proactive approach.

Mr Tim Dudderidge

Urologist

Mr Dudderidge explained very clearly the options available to me with my 2 separate cancer spots in my Prostate, using Nanoknife on one, and Hyfu on the other, due to there location in the prostate. Unfortunately this would have involved a delay between procedures to allow for recovery. Ultimately I elected to have a different treatment performed by others, but would certainly recommend Mr Dudderige for his analysis, professionalism, communication, honesty and empathy.

Mr Rafik Girgis

Ophthalmologist

I had cataract removal surgery from both eyes and for medical reasons by general anaesthetic. I had fallen over a few times and was really worried as the NHS waiting list was so long.. I decided that I could not wait and from initial consultation this was all arranged in under 3 weeks. Mr Girgis is very personable, reassuring and professional. at all times and I highly recommend him. The difference to my eyesight has been incredible and I cannot thank him enough.

Mr James Raymond Oliphant

General Surgeon

Overall experience was excellent. From initial consultation, he listened carefully, was engaged and asked questions. His communication skills were excellent. He diagnosed and gave treatment options (including doing nothing) in a clear, easy to understand manner. This was repeated in a hard copy summary of the appointment. Day of surgery, he visited pre and post operative and again was fully engaged and communicated in a clear and professional manner.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

All the reception staff have been amazing and very efficient, the communication has been first class and all of them I have spoke to have been so friendly and helpful. Thanks so much to Dr Iyer my son is on a much better place mentally and physically and wouldn’t hesitate to recommend your services to anyone , fantastic team ! Thanks so much

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

I really like the Cromwell Hospital in Kensington London. It's clean modern well organised and I like the consultants. The nursing care is absolutely fabulous and the nurses overall are highly trained and experienced. The pharmacy is efficient and staff are super helpful and the registration staff are terribly nice and helpful. 10/10.