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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Chin Hooi Gan

Obstetrician & Gynaecologist

I wanted to share my experience with Mr Gan in the hope it helps other women who may be facing complex gynaecological surgery, including hysterectomy, or living with severe endometriosis. From the very first consultation, Mr Gan was calm, knowledgeable, and genuinely reassuring. He took the time to listen properly, never rushed my questions, and explained everything clearly and honestly — including the complexity of my condition, the reasons a hysterectomy was recommended, and what surgery would realistically involve. I always felt heard and respected, which is so important when you’re already feeling anxious and vulnerable. I underwent extensive surgery under Mr Gan’s care, including excision of deep infiltrating endometriosis and a hysterectomy. Throughout the entire process he demonstrated outstanding professionalism and expertise. He was thorough, confident, and clearly highly experienced in managing complex endometriosis cases and major gynaecological surgery. Mr Gan combines clinical excellence with genuine compassion — something that makes a huge difference to patient wellbeing. I am deeply grateful for his care and would wholeheartedly recommend him to anyone facing a hysterectomy or complex gynaecological surgery for endometriosis. Thank you, Mr Gan, for your skill, kindness, and reassurance during one of the most challenging periods of my life.

Dr. Laura Blackmore

Gastroenterologist

My whole experience was excellent from reception to discharge with very little waiting. The nurses and Dr Blackmore were kind, friendly and very professional. Dr Blackmore took time to explain the consent form and possible risks very clearly. She was very professional and gentle throughout the procedure and explained what she was seeing and doing very clearly. I was able to look at the screen which was reassuring. When it became rather painful she increased the sedation a little. I had a significant drop in blood pressure and heart rate in recovery which was a little frightening but it was dealt with very quickly and competently and I felt fine on discharge. I was given the medical report and photos be hire so left with advice what happens next and what to do if I experienced any problems. Many thanks to Dr Blackmore and her team for the whole experience.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Lancashire Eye Clinic

Ophthalmology

My eye surgery has been hugely successful I am so happy with the results mr Yeo is an outstanding surgeon highly skilled who is very friendly and easy going the whole process was made easy and quick and I was well looked after from start to finish all the staff are also amazing and friendly if your looking at getting surgery done I would not hesitate you won’t regret it life changing thanks again to everyone at the clinic

Miss Tania Adib

Obstetrician & Gynaecologist

I have been seeing Tania for a few years now and find her treatment so valuable. The fact that my HRT presctiption is informed by careful monitoring of hormones via blood tests is something I've not had elsewhere and has allowed her to prescribe the right HRT combination to make me feel so much better. My energy levels are up and I simply feel like a woman again.

Mr Giles Stafford

Orthopaedic Surgeon

From the first appointment, I have had confidence that Mr Stafford is a trustworthy and highly skilled surgeon. He has been clear and careful in his communication, alerting me to risks and also describing the procedure in detail. Now that I am post-op, he is supportive in my progress and clear in what I should and should not be doing. I couldn't ask for better.

London Gynaecology - Richmond

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Everyone from the practice is absolutely amazing - from the moment I called reception, to the welcome in person, and from the incredibly empathetic and patient Dr Natasha Abdul Aziz to the calming and super friendly nurses I felt completely at ease during every moment. I even got offered tea and a biscuit! I would highly recommend this amazing practice.

Mr Joseph Walls

Plastic Surgeon

Mr Walls put me at ease straight away explained everything clearly & was able to carry out the procedure after my consultation Could I ask for more Everything went extremely well and will be asking Mr Walls to go ahead with another procedure 10/10 for Mr Walls his staff and The Fitzwilliam Private Hospital Excellent Kind regards Janice L.

Mr David George

Orthopaedic Surgeon

Mr George from first introduction to being signed off at 7 weeks after surgery, has been a Godly experience. His appearance, mannerisms and constant eye contact, enhanced the gentleness and clarity of his being. My recovery from the procedure, has been miraculous, therefore, highlighting the wonderful skill-set, this consultant owns.

London Gynaecology - Harley Street

Diagnostics & Testing, General Practice (GP), + 5 more

Fantastic experience again. Dr Mishra was so lovely and really put me at ease. The nurse was also very lovely and I felt they both took the time to explain the procedure and what they were doing each step of the way. The reception staff are always so welcoming and helpful. Overall it is always a great experience when I visit.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I arrived and was immediately sent for an x-ray, which I only had to wait for a few minutes for. Then I went to see my consultant who was there to welcome me. He the explained the results to me, which confirmed I needed surgery. We then discussed the surgery & I was put at ease with everything that will be happening.

Dr Steven Hurel

Diabetes & Endocrinology Specialist

I have been a patient of Dr Hurel's for over 10 years and he has always been approachable, professional and knowledgable. I'm very happy to recommend Dr Hurel to family and friends. His office is always easy to deal with and quick with responses and getting an appointment to see him is always quick and convenient.

Dr Kunal Kulkarni

Orthopaedic Surgeon

My op was very successful and I have kept up the exercises advised. Dr Kulkani has signed me off. He and his team are lovely and my hand is so much better and I'll be able to get back to my gardening which I thought I never would be able to, thankyou Dr Kulkani you have such wonderful skill, am forever grateful.

London Bridge Orthopaedics

Orthopaedic Surgery

The staff including his secretary were always friendly and very efficient. Appointments were on time and Mr Adel Tavakkolizadeh was an absolute pleasure to meet. Prior to offering surgery on my hand he explained my x-rays to me in a way that I could understand. I would have no hesitation in recommending him.

Spire Bushey Diagnostic Centre

Diagnostics & Testing, General Surgery, + 3 more

I saw Mr Iranpour needing a hip replacement. He spent time explaining the procedure and recovery process which was so helpful in putting my mind at ease. The surgery went very well and my recovery was excellent and short. I would highly recommend Mr Iranpour.