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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Miss Sharmina Khan

Ophthalmologist

Being aware that my eyesight was deteriorating I decided that the wait for NHS cataract surgery was going to take several months, and particularly at my advanced age ,that being able to see more clearly was very important for me, so decided to contact Moorfields where I was introduced to Sharmina Khan. When first visiting Miss Khan she explained the type of lens that could be used . I decided on the better lens, which it was hoped possibly allow me to see sufficiently without any glasses.at all. As both of my eyes were to be treated it was decided that this would take place with an interval of two weeks between the two procedures. I was impressed by the service given by the reception staff and indeed on the days of surgery, the room provided, for the pre op tests and recovery afterwards- the staff were positive and very polite. I found that Miss Khan performed the two operations with calmness enabling me ,to feel relaxed ,and confident , during the two procedures which was really appreciated. particularly when one is having surgery under a local anaesthetic., being mainly aware as to what is being performed , I am very grateful and impressed by Miss Khan's surgery and so grateful to be able to see more clearly again, particularly noticing richer colours and clear 3D vision once more, and indeed the efficiency of the whole procedure, which has given me back one of my most vital senses My thanks to all concerned Jeremy K

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

Miss Jane Kerby

Plastic Surgeon

I underwent abdominoplasty surgery 6 weeks ago. In my initial consultation, Jane was clear, personable and knowledgeable. I felt at ease in our discussion; we had in depth discussions about the procedure and I did not feel rushed to ask all the questions I had. Booking the surgery was easy and a second consultation was provided to discuss in more detail my preferences. The day of the surgery everything ran smoothly. Jane checked in daily the first few days and was always quick to respond to any questions. She checked in regularly to make sure everything was healing well. My recovery process was very good; minimal pain and well managed. My results are amazing and I have healed without any issues. My scar is so thin and has already began to fade at only 6 weeks following Jane’s advice. I would highly recommend Jane to anyone wishing to get abdominoplasty surgery.

Mr Allon Barsam

Ophthalmologist

The initial consultation, the surgery and followup appointments at OCL Vision were very professional and friendly. I was put at ease before and after the surgery. It could not have been smoother. Answers to questions on emails we dealt quickly and comprehensively. Mr Allon Barsam, my consultant, came highly recommended and I totally agree with all the positive feedback he receives. He was informative whilst not over complicating the information and was more than happy to answer all my questions pre and post surgery. I am very happy to no longer need contact lenses and glasses. All in all a very positive experience. I would highly recommend OCL Vision.

Professor Paul Chatrath

ENT Surgeon

Professor Chatrath is a sensational consultant. His 'bedside' (office) manner was quaint, kind yet direct with information provision/ instruction. His ability to quickly identify the issues I've been experiencing for a while and offer sufficient paths to ease & eventual remediation were first class and I've made tremendous steps already towards fully recovering from my right-side eustachian tube dysfunction! I couldn't recommend Professor Chatrath enough to anyone with ENT-related health issues/ concerns/ worries etc... The staff as Spire Hartswood were, as ever, fabulous too! Thank you Professor Chatrath!

Mr Chellappah Gnanachandran

Obstetrician & Gynaecologist

Following an unsatisfactory outcome with a previous surgeon, Mr Gnanachandran has taken it upon himself to rectify the situation. From our first consultation, he has been extremely knowledgeable and understanding, particularly recognising my understandable difficulty in trusting a surgeon again. He took the time to answer all of my questions thoroughly, provided clear and honest advice, and ensured I fully understood my options. Although my surgery is scheduled for 7th January, I already feel confident that I am in capable hands and have faith that he will do his utmost to achieve an improved outcome.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Mr Daniel Cohen

Urologist

Daniel is a happy, friendly and personable guy and puts you immediately at ease. He clearly set out the different options and their particular implications for the future which was very helpful in selecting the procedure best suited for me. His care and attention throughout, from prescribing medication a couple of years ago to the aftercare, post op currently, is impeccable. I'm in no doubt that I have received the very best care, surgery and treatment under his hand that is available worldwide. In fact I'd go as far to say that he is a legend! 😊👌

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Mr Tan Arulampalam

General Surgeon

Tan has been fantastic from the start. He explained everything clearly and concisely and also ensured my expectations were managed as my case could have been more complicated than it was. I feel this it's important so as not to get patient's hopes up to an unrealistic level. I feel much better after my fistulotomy than I thought I would and that in itself is treatment to Tan's expertise and professionalism. Thank you Tan, for all you have done so far.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Dr Rachel Hoyles

Respiratory Doctor

I was very impressed with Dr Hoyles. Her bedside manner was excellent. She took the time to go through my medical history, as well as to explain things as she went along, especially during my examination. I really felt that I was being listened to and felt that I was being taken care of. I would certainly recommend her to anyone who wishes to see a private respiratory consultant.

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Having been advised that I would be out in 30 minutes, I was over an hour. The lady who scanned was excellent, the specialist was efficient but not up to Mr Poon ‘s standard. The lady who gave the injection seemed extremely nervous and hesitant and I didn’t feel confident. My eye was uncomfortable all evening which is not normally the case