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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Ben Hartley

ENT Surgeon

My almost 3 year old child recently saw Mr Hartley for adenoidtonsilectomy and grommets. The whole experience was brilliant, he reassured me and her through the entire process. He was extremely understanding of my concerns and addressed all thoroughly. Her recovery was amazing and he saw her as an emergency when she had a suspected ear infection without question. It was extremely easy to get an appointment with him and surgery was booked for the following week. I cannot recommend Mr Hartley more, in fact he is doing my other child’s procedure in a couple of weeks which was initially booked with another consultant but moved to Mr Hartley as I trust him and his team with my children’s lives. I wouldn’t want to see anyone else. And as a bonus, his Secretary Angela is amazing, she’s so helpful, knowledgeable and understanding, they all made an incredibly stressful, emotional experience a calm and positive one.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

St Giles Physiotherapy provided excellent care for my painful wrist, and I would highly recommend them to anyone needing physiotherapy in Northampton. From the outset Georgia understood my issue which meant we could maximize the appointment time for hands-on treatment. She used a variety of different techniques during the session, which made the treatment feel thorough and targeted rather than one‑dimensional. I was also given clear follow-up advice and tailored exercises to continue at home, which has really helped my recovery between appointments. Everyone I dealt with at the clinic was caring, friendly and genuinely interested in helping me, which made the whole experience feel very supportive as well as professional.

Mr Jonathan Hughes

ENT Surgeon

My whole experience from initial consultation with Mr Hughes to today's final check up has been amazing. Mr Hughes explained the whole procedure in a very reassuring manner, patiently answering all my questions. The stay at the Cleveland Clinic was extremely comfortable, and very calming, my nursing staff were very kind and so attentive at all times. My operation was a success, and the call at home on my return from Mr Hughes was very much appreciated. Both my follow up consultations have been very successful and I am pleased to be recovering well. I am very glad that Mr Hughes is my consultant and his calm reassuring manner has made the whole experience better than I had thought it would be.

Dr Richard Shaffer

Oncologist, Radiologist

I visited Dr Shaffer on recommendation from a fellow gym member as I developed lumps in both hands. My GP had advised me that they would not treat Dupytrens until my fingers actually began to contract. I had a 30 minute consultation at the Cromwell Hospital which resulted in advice to monitor my hands for 2 months to see if there was any deterioration. Very impressive service. Dr Shaffer was very clear that it was early in the condition. His advice to potentially ease off in the gym to avoid hand trauma was the not the best news for a gym addict! But clearly correct. I will now measure my hands movement and flexibility periodically and revisit if it shows signs of getting worse. Thank you

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

From my first outpatient appointment, the administrative staff were efficient, welcoming and well organised, making the process smooth and stress free. On the day of surgery, the ward staff were kind, professional and incredibly reassuring, ensuring I felt comfortable and fully informed throughout. Everything ran to time and I felt genuinely cared for at every stage. The high standard of teamwork and communication complemented Mr Gudsoorkar’s excellent surgical care and made the whole experience outstanding.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Quality Dental : Worthing

Dentistry

I came to see Antonia for a makeover smile everything was explained in my last appointment and a price plan that we went through together. My appointment lasted 2 hours was seen straight away with a lovely welcome as always, also her male nurse was very nice and understood everything that she needed to hand. she talked me through each procedure. Very professional I now have a natural looking makeover smile my front teeth weren’t that bad but needed cosmetic correcting and that’s what I have now.

Mr Alan David James

General Surgeon

Mr James was absolutely wonderful during my mum’s recent consultation. From the moment we arrived, he put us completely at ease and made us feel very welcome. Nothing was too much trouble — he was more than happy to explain things in detail and was very open to questions throughout. His approach was pragmatic and reassuring, and above all he came across as a truly kind, compassionate, and charming consultant. We left feeling listened to, informed, and confident in the care provided.

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Dr Salam Salloum

Cardiologist

I saw Dr. Salloum for ongoing chest pain and breathlessness, and the care I received was excellent. He listened carefully, assessed everything thoroughly, and explained the possible causes in a clear and reassuring way. The investigations were arranged promptly, and I felt supported throughout. His calm and professional approach gave me real peace of mind. I’m very grateful for his expert care.

Dr Bhavik Modi

Cardiologist

Since Dr Modi did the stenting procedure, my symptoms have disappeared altogether. I cannot believe I was walking around with the symptoms wondering whether they were coming from my heart. I’m so grateful for the treatment he’s given to me and I’m very lucky to have sorted his advice. I wouldn’t hesitate to recommend to anybody. Thank you so much.

Mr Vijay Wagh

Ophthalmologist

I had a very positive experience with the doctor, asked many thoughtful questions, and carried out detailed examinations to fully understand my situation. I felt genuinely listened to and well cared for throughout the appointment. Professional and attentive approach was very reassuring. I would definitely recommend Mr Vijay Wagh

Dr James Evans

Gastroenterologist

Dr Evans made me feel at ease immediately, was very professional and explained things in a clear a concise way. He came across very experienced and knowledgeable. He answered any questions we had and was clear when explaining fees and ongoing treatments that may be required. A very calm experience.