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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Mr Alex Leo

General Surgeon

I had severe haemorrhoid problems which had not cleared with over the counter medication or prescribed medication. Mr Leo identified the problem and attempted a banding to avoid intrusive surgery which was not successful and so a haemorrhoidectomy was preformed. There was a follow up as some skin tag and marginal inflammation occurred. Steroid treatment was prescribed and second follow up took place. The haemorrhoids were completely resolved as was the skin tag problem. The area concerned is now better than it has been in my lifetime. On each occasion Mr Leo was excellent in manner and explanation. His advice was based on excellent diagnosis and succinct. He sought to avoid unnecessary treatment and medication, but which in fact proved necessary. He was extremely efficient and speedy without being peremptory. All in all someone I would recommend for any colorectal issues.

Skylight Psychiatry

Psychiatry

The staff were lovely, so kind and understanding which has been thoroughly appreciated. However, some frustration noted around wait times. While it is appreciated that diagnostics are a lengthy process and take time, I found issues where my assessments were delayed due to Skylight not having all the information from the forms I had already completed, and after submitting my forms I was not told that all of the information had not been received until I reached out and chased my application due to the time frames I was given being overdue. To improve this experience, more communication on what has and hasn’t been received would improve the experience and shorten some people’s wait times, as my wait time was partially increased due to lack of communication over forms I had or hadn’t filled in.

Mr Lalin Navaratne

General Surgeon

I had an exceptional experience with Dr Navaratne from my initial consultation through to my post gallstone removal check up. It was never certain that the gall stones were causing me the issues I was experiencing and Dr Navaratne was thorough and diligent in his investigations before we reached the conclusion of surgery. During that time he went over and above to respond incredibly quickly to me out of hours to provide reassurance and options for the next step. I had a complex surgery which thanks to Dr Navaratne was successful through key hole surgery and avoided future procedures/pain. I will always be incredibly grateful for the kindness, professionalism and expertise of Dr Navaratne during a very difficult time and would recommend him to anyone in an instant!

Dr. Cristina Mihut

Cosmetic Doctor

I first went to Cristina through a recommendation, and honestly, I didn’t have much hope left for my hair. From the very beginning, she took the time to sit with me and go through my hair history over the past few years to truly understand what went wrong. The treatment Cristina suggested has been one of the best I’ve ever had. It’s a long process, but without her help, I genuinely believe I would have lost all my hair. She’s incredibly kind, professional, and even encouraged me to visit my GP for additional support. Cristina is an amazing specialist, and I can confidently say she’s the best choice — not just for her expertise but for her care and compassion. The whole clinic is fantastic and provides outstanding service!

Mr Jason Ho

Ophthalmologist

Mr Ho has been my consultant for about 10 years, ever since I lost half my sight in my right eye. Since that time he has helped me make informed decisions regarding my treatment.. He treated the cateract in my left eye and the improvement was immediate. I thought that was the end but he suggested that my macular hole in my right eye could be improved with invetrioretinal surgery. He explained in detail what would happen and I felt confident in his expertise. It was no surprise that my treatmenrt was a complete success . I have always found Mr Ho ,pleasant, informaitive. and caring I have complete faith in his judgement and ability. and feel he does the very best for his patients.

Mr Sam Singh

Orthopaedic Surgeon

I was referred to Dr Singh after a Trimalleolar fracture and dislocation to my right ankle in March last year. I did not regain full range of motion in my ankle after over a year of physio and did not know what was causing it. Dr Singh was incredibly helpful and instantly made me feel positive about my recovery journey and suggested procedures which could improve my motion. After removing an internal screw and undergoing an ankle arthroscopy, I am delighted that I now have more range of motion in my ankle and less pain. I can’t thank Dr Singh enough for everything he has done. Thank you!

Mr Kanai Garala

Orthopaedic Surgeon

Mr Garala has certain earnt his blue Peter badge with me. I had a terrible pain in my hip and needed a redo hip replacement in an emergency as there was a problem with one of the components. The hip wasn't right before the redo procedure but since I've had it done I've been able to walk without a stick and I'm surprised at how little pain I've been in. He had even corrected the difference in leg lengths which improved my back pain. His communication was very clear and he always gave me appropriate time when I saw him. Fantastic job

Clear Ahead Health

Clinical Psychology, Psychiatry

In general, their service is excellent and easy to navigate. The only minor inconvenience is a small systems organisation issue. Data collection forms are sent as soon as follow-up appointments are scheduled (6 months in advance), and so the information would be out of date if completed at this stage. A workaround is to email for a new form link shortly before the appointment date, and to their credit they are always happy to comply with this.

Private care at the Western Eye Hospital

Ophthalmology

For private treatment it was very disappointing. The overall building and facilities were shabby and rundown. There was no reception or anyone to direct me as where to go. If your Trust is to offer private treatment, it has to be more professional and provide better quality facilities otherwise it is taking money under false pretences. It is not want private treatment should be.

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

Meet with mr Seewal who’s very professional. I am confused about my ongoing medical issues and scared. Worried how to Deal with pain and any ability to get back to being Normal Honestly walked out of there Thinking I’m 61 and Finished. I know he’s offered me injections into my SI joints which I really Hope it can take some Pain away also I appreciate mr Seewal trying to help.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

First class staff who all make you feel you are in a 5 star chilled out hotel ! This is the most calm place I have ever been that is for medical reasons! Blown away by the experience, expertise, kindness and compassion everyone has here. I was so nervous when I arrived, yet somehow in literally no time at all I was at ease . Aftercare is outstanding, thank you all so much.

Dr Khalid Khan

Cardiologist

Dr Khan is extremely knowledgeable and friendly, which put me at ease immediately. He explained in detail the tests that I underwent, ref my heart, and also the results. He reassured me that I had no need for concern, that the test results were clear. I would highly recommend Dr Khalid Khan to all.

Dr Tina Verghese

Obstetrician & Gynaecologist

Dr Verghese was extremely calm and professional when I presented to her in extreme pain and distress. The treatment she prescribed helped my symptoms and her holistic approach encouraged me to do further things eg work with a nutritionist and the whole package has dramatically improved my symptoms.