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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Dr Mohammed Al-Khateeb

Audiologist

An Exceptional Audiologist Who Truly Changes Lives I cannot recommend Dr Mohammed Al-Khateeb highly enough. After suffering head trauma, I experienced severe dizziness and nausea that completely disrupted my daily life. It was frightening and debilitating, and I struggled to find clear answers—until I saw Dr Al-Khateeb. From the very first appointment, his professionalism, expertise, and calm reassurance stood out. He conducted a thorough assessment and quickly identified the root cause of my symptoms: a balance disorder caused by displaced crystals in the inner ear. His explanation was clear, detailed, and easy to understand, which immediately put me at ease. Dr Al-Khateeb’s treatment was precise and expertly delivered. What truly impressed me was his confidence and skill—he knew exactly what needed to be done and carried it out with care and precision. Thanks to his treatment, my symptoms improved rapidly, and I went on to make a full recovery. Beyond his technical excellence, Dr Al-Khateeb is compassionate, patient, and genuinely invested in his patients’ wellbeing. He took the time to answer all my questions and ensured I felt supported throughout the entire process. If you are suffering from dizziness, balance issues, or inner ear problems, I wholeheartedly recommend Dr Mohammed Al-Khateeb. He is an outstanding audiologist and a true expert in his field. I am incredibly grateful for his care—he quite literally gave me my life back.

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Honestly blown away by this service I’m nearly 80 now, and I can’t even count how many doctor visits I’ve had in my life, but MyDoctor by Northern Health honestly left me a bit blown away. I wasn’t expecting much — you get used to being rushed through at my age — but I came off the call feeling like someone had finally taken the time to actually explain my own health to me. It felt different from the moment it started. No rushing, no talking over me, no making me feel like I was being dramatic. Just calm, proper care. I felt listened to in a way I haven’t in years. I actually felt like… well, like a person again, not someone they’re trying to hurry out the door. For the first time I understand what’s been setting things off, and what I need to do next time before it all gets too much. That alone is worth gold to me. I’ve been muddling along for years without this clarity. I’m honestly amazed. At my age you don’t expect to be surprised by much anymore, but this really did it. I’ll absolutely be using MyDoctor again — I wish I’d found it sooner.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Recent visit was ok. My Nurses could have been better organised. On arrival no one was there to greet me despite being told to be there at 7.30 am I wasn’t told no one could come up and wait with you or be present after my procedure. The room for pre theatre and after theatre was far too small for 3 beds to be in it. It was also flat too hot in the room making me feel worse.. Unprepared for someone feeling unwell after the procedure. I did feel very rushed after my procedure despite feeling unwell! The doctor on shift however was very good. Nurses rushing to finish their shift in theatre to hand me over made me feel uneasy. Nurse looking after me rushing me out the door as it was past 8pm. I was worried about leaving as still felt pretty unwel. Overall was not tailored to my needs Surgeon & anaesthetist very good can’t fault them at all. Made me feel very at ease before my procedure.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I recently visited Fitzrovia Hospital and had an excellent experience from start to finish. The facility is clean, well organised, and welcoming, but what truly stood out was the care of all staff, friendly, supportive and specifically the exceptional care provided by Kate. Kate was warm attentive, and incredibly professional throughout my visits. She took time to care for me and explain all things clearly, was patient and I felt hugely comfortable and supported. Her kindness and calm approach made a huge difference, and I genuinely felt in safe hands. A professional surgical process and experience with timely post op follow up with due care and attention by each and every staff member. Highly recommend.

Private Ultrasound London

Fertility Medicine, Imaging (Scans), + 5 more

I had an appointment today with ultrasound specialist Vera Medic, and I couldn’t be more impressed. She is an exceptional professional, highly knowledgeable, meticulous, and truly dedicated to her patients. Throughout the scan, she was incredibly thorough and explained every step with clarity and care, which made me feel completely at ease. Vera was recommended to me by an acquaintance whose life she quite literally saved by diagnosing a condition that others had overlooked. After my own experience, I fully understand why she is held in such high regard. I’m deeply grateful for her expertise and compassion and would wholeheartedly recommend her to anyone seeking top quality care.

Mr Lukasz Zygan

ENT Surgeon

Dr zgan was brilliant explained everything. Think he got a shock knowing a already had an operation on nose. And told me what had happened with thst healing process. While attending Dr zgan I had other issues going on and held back surgery until the other stuff got sorted which I knew would happen. The next day after operation the nose and ear was back to normal. The feeling I had had gone thankfully. Even explained ager surgery what he dad to do. Must say Dr zygan is brilliant doctor. Thank you very much Dr zgan appreciate what you did for me. I definitely would be back to you and recommend you to amyone

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Very good overall. Minor gripes only would be the limited parking, limited capacity in waiting areas and that some seating is too low to meet the needs of hip / knee patients . The roll out of the new call centre facility makes for a patchy experience at times and it’s concerning that online accounts fail to show all patient appointments - even with the consultants - which may lead to confusion and potential missed appointments. Work in progress and will surely iron out in time.

Kernow Psychiatry

Psychiatry

From start to finish it was a worthwhile experience, we were made to feel welcome and Jemma helped us to feel at ease by her warm gentle approach. Even though we were anxious about the assessment, we were able to trust that Jemma knew and understood how my daughter was suffering and her knowledge was evident by her questions and responses. My daughter broke down in tears at the end of the assessment because at last someone understood and validated her

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Whilst the initial administrative/communication aspects were less than convincing, that was certainly not the case whenever I was actually on the Spire premises. All the staff on my 2 day stay for the operation were fantastic, and likewise my subsequent post op attendances for wound check, clip removal and physio sessions were of the highest quality.

Mr Dean Michael

Orthopaedic Surgeon

I recently brought my 14-year-old son to see Mr. Dean Michael, and I couldn’t be more pleased with the experience. He was attentive and precise in his explanations, taking the time to clarify all our questions. His professional approach inspired trust, and I left his office feeling reassured and at peace of mind. Highly recommended.

Dr Robert Hone

ENT Surgeon

Dr Hone made me feel at ease as soon as o arrived, my car broke down at the hospital site and he calmed me down. I loved his explanations of what i was going through, he explained it in detail and was really articulate. I am grateful that i can finally tackle what my issues are and move on with my life. Thanks Dr Hone!

Dr Antonis Pavlidis

Cardiologist

Dr Pavlidis is a fantastic doctor. He explained the procedure clearly with the most understanding way to minimise my anxiety. I particularly grateful of he took great concern and effort to avoid bypasses operation and manage to my 3rd time PCI procedure to cure my long term recurrent coronary arteries blockage. Thanks!

Dr Jagrati Acharya

General Practitioner

Dr. Jagrati provided me excellent service. She did a very good job at explaining everything and answering all my questions. She provided additional tips on maintaining my health. Her bedside manners are notable, and she made me feel very comfortable during all the tests. I would highly recommend her to anyone.

Mr Nicholas Morgan

Orthopaedic Surgeon

Mr Morgan has been a truly reassuring voice throughout our consultation. His calm, confident manner has made a significant difference during what has been a long-running issue with my daughter, lasting the best part of a year. I cannot express enough gratitude for the support and professionalism he has shown.

Mr Jignesh Patel

Orthopaedic Surgeon

I returned to Shirley Oaks, and Mr Patel, for a second knee replacement.The overall procedure from start to finish, was provided in a professional, informative, manner. He clearly explained what would happen, the possible outcomes, and the whole procedure was carried professionally and successfully.