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Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Mr Alex Leo

General Surgeon

I had severe haemorrhoid problems which had not cleared with over the counter medication or prescribed medication. Mr Leo identified the problem and attempted a banding to avoid intrusive surgery which was not successful and so a haemorrhoidectomy was preformed. There was a follow up as some skin tag and marginal inflammation occurred. Steroid treatment was prescribed and second follow up took place. The haemorrhoids were completely resolved as was the skin tag problem. The area concerned is now better than it has been in my lifetime. On each occasion Mr Leo was excellent in manner and explanation. His advice was based on excellent diagnosis and succinct. He sought to avoid unnecessary treatment and medication, but which in fact proved necessary. He was extremely efficient and speedy without being peremptory. All in all someone I would recommend for any colorectal issues.

Byron Lodge Care Home

Health and Social Care

Staff are amazing and caring, the problem is not enough staff, only 2 at a time on dementia unit. When they are assisting someone in their room there are no staff to keep an eye on residents in rest of unit. These residents have little understanding of their behaviour or instructions, have poor mobilty and coordination. Myself, as a visitor has had to intervene on several occasions to prevent falls or fighting, and I witnessed other visitors doing the same. This is not my job. I can't fault what the staff do, they go above and beyond and do their best, the issue is understaffing. I'm not making these comments to cause trouble but because I have concerns about safeguarding and feel that all is needed is more appropriate staffing levels. There should also be a male carer on at all times for male residents, and always the same group of staff for familiarity.

Mr John Terrace

General Surgeon

I recently had surgery to remove my gall bladder, the surgery completed by Mr Terrace. From the first meeting to discharge I was treated incredibly well. Mr Terrace was kind and helpful, fully explaining the procedure and answering all the questions I had. We met again on the day of the procedure where again my nerves were settled with full explanations of the surgery and aftercare and even on discharge when I had a bit of pain I was worried about Mr Terrace made sure to see me the next day. I've had no complaints at all about my entire journey, no symptoms post surgery, no complications. I can't speak highly enough of the care I received

Mr Mario Saldanha

Ophthalmologist

I recently had cataract surgery at Sana Hospital , and I couldn’t be happier with the results. From the very first consultation to the post-surgery checkups, the entire experience was smooth, professional, and reassuring. The staff & Mario Suldhana were kind, patient, and made sure I felt comfortable every step of the way. Mario explained everything clearly, answered all my questions, and the procedure itself was quick and completely painless. My vision is now clearer than it has been in years — it’s truly life-changing. I’m so grateful for the excellent care I received and highly recommend Sana for cataracts surgery.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

The reception was not particularly efficient. I’d paid for the consultation in advance but asked for payment. I did have to pay for blood tests & waited 25 minutes because the receptionist was unable to transfer the amount from the laptop to the card machine. The dryer in the first floor toilet was broken but no hand towels were provided to dry my hands. It was the same exactly a week earlier. I also received numerous text messages & emails most were repetitive & caused confusion as several arrived the same day. The saving grace was thankfully the clinical staff were friendly & efficient.

Mr Kostas Tsitskaris

Orthopaedic Surgeon

5 star all the way. Kostas is the most friendly, caring and down to earth surgeon. I feel so lucky to have had his skills for my hip replacement surgery. Everything was explained clearly, and his reassurance gave me confidence to overcome any worries I had. I was well enough to return home the following day and able to take a short walk that afternoon. Amazing. Now 6 weeks later I am back at the gym, obviously taking care, and taking yoga classes. And with the neatest, and smaller than expected, scar which has already faded into insignificance. Great job. Thank you so much.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

I cannot speak highly enough of my treatment at St Hugh’s. From the warm welcome at Reception to the exemplary care of the Nursing Team (Nurse Whitney - your care and compassion are “gold standard”) I could not have asked for a more pleasant experience. Special thanks also to the Consultant Anaesthetist, Consultant Ophthalmologist and Theatre Team. Your skills and expertise are more appreciated than words can express. Last, but certainly not least, thank you to the lovely lady who served me with the delicious tea and toast! You are all a credit to the name St Hugh’s!!

Dr. Omer Ahmad

Gastroenterologist

I have been in the care of Dr Omer Ahmad for a number of years now and I must to say he is one of, if not the best consultants I have had the pleasure of meeting. Each time I meet him I come away feeling positive. There are some times in life when you need to feel like you are in a safe, knowledgeable and experienced set of hands, and this Dr Omer provides in abundance. From a thorough explanation of the procedure, to witnessing his beady eye hunt down those hard to find colon polyps and finally reassuring you of the findings, the whole experience was excellent!

Mr Colin Weir

General Surgeon

I recently had foam sclerotherapy on my veins with Mr Weir, and I honestly couldn’t be more impressed. He was exceptional from start to finish. He went above and beyond to make sure I felt comfortable and informed, and the whole procedure involved minimal pain. The results are amazing — I’m so glad I decided to go ahead with it. He couldn’t have been nicer or more helpful throughout the entire process. I couldn’t recommend him highly enough. If you’re considering treatment, you’ll be in the very best hands with Mr Weir.

Newmedica Leeds

Ophthalmology

Staff all good, but I had been given inaccurate info before the appt and didn’t wear contact lenses for 2 weeks beforehand altho this was unnecessary as all measurements had already been taken. I then had to wait over an hour to be seen, longer than for the NHS appt. When I mentioned the long wait I was told this was because everyone had wanted a long discussion as they were private appts! Surely this is to be expected and the solution is not to overbook appts. I can’t comment yet on the procedure as haven’t had it yet.

Moorfields Private Eye Hospital

Ophthalmology

I saw Mr Ali Abbas recently and I was pleased with the visit. He was very thorough and explained things very clearly. He took his time to consider a differential diagnosis for my problem and the course of action he suggested has helped me feeling better after years of increasing pain. What I liked the most is that his approach was not limited to treating the symptoms now but to protect the health of my eyes in the long term. His secretary Natasha Masih-Lal was also very helpful with appointments etc.

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I had an injury last year on my left calf alongside recurring main in my right foot so wanted to get them checked. Dr Lord effectively assessed my calf, showed a very small tear, and then looked at my feet and told me there’s minor thickening in one of the tendons, which wouldn’t require any intervention but recommended physio for both including some effective stretching. Now I’ve got my report I can give to my physio and monitor it more effectively ACTUALLY knowing what’s wrong.

Dr Nick Makwana

Paediatrician

Dr Makwana was absolutely excellent. He listened carefully to my 15 year old son explaining his allergy issues and then to myself as I added bits in. He was thorough in his questioning and examination. He then gave us clear explanations, lots of very helpful advice and options about treatment. He did not push private treatments but gave us NHS options aswell. He was friendly yet professional. Would definitely return and would highly recommend, a very knowledgeable man.

Mr Edward Massa

Orthopaedic Surgeon

I cannot thank Mr Massa and the hospital team enough. Highly professional and amazing bedside manner from start to finish. Punctual, precise, appointments. Clear and helpful information about my concerns and detailed expectations of my procedure. The surgery was amazing, the recovery period and physio went perfectly. Thanks to Mr Massa and the team. I am now fully recovered.. I highly recommend the Oak's hospital and in particular Mr Massa..

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had a Carbon Laser treatment with one of the senior practitioners at Skinhorizon Clinic and the experience was excellent. They explained everything clearly, made me feel very comfortable, and the treatment was quick and professional. My skin looked brighter and smoother straight away, with refined pores and a much clearer complexion over the next few days. Highly recommend the team at Skinhorizon for Carbon Laser.