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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Mr Gerald Brookes

ENT Surgeon

This is not a complain but rather an honest review of my experience. I took my mother to Harley Street ENT Clinic for two consecutive appointments on Mondays, scheduled at 08:30 and 09:00. On both occasions, the clinic was open and appointments had started, but the lead audiologist Indhuja had not yet arrived. We were repeatedly told she was running late. While I understand that delays can happen occasionally, having this occur twice in a row felt highly unprofessional, especially as it required me to take time off my own job to bring my mother. Waiting for the audiologist to arrive significantly impacted my own schedule and added unnecessary stress. I hope the clinic can ensure that appointments start on time so that patients’ time is respected, as the care itself was thorough once the appointments began. No issues there - Dr Gerald Brookes was amazing as usual. Thank you!

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Prof. Yeng Ang

Gastroenterologist

Prof. Ang is the BEST, KINDEST, CARING gentleman I have ever seen for my medical condition that I have had since I was 17! He is always on time, he is so welcoming, warm and friendly and he is so knowledgeable. I always feel looked after and cared for in full when I have been to see Prof. Ang his care for patients is first class. I am so grateful that I found him a few years back as he is the only person who has given me some normality to my life. Thank you to his secretary Danielle as well as she is so efficient, kind and speedy. Thank you for everything I will 100% recommend you to anyone I know.

North Wales Eye Specialist Centre

Ophthalmology

I had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care.

Quality Dental : Worthing

Dentistry

I had my wisdom teeth extracted yesterday at Quality Dental Practice in Worthing, and I honestly couldn’t have asked for a better experience. From start to finish, everything was handled so professionally and calmly. My dentist was incredibly skilled and made the whole procedure feel smooth and stress-free. The extraction was done perfectly, and I felt well cared for throughout. The team was friendly, reassuring, and explained everything clearly, which really helped put me at ease. I’m so grateful for the excellent care and would highly recommend this practice to anyone.

Mr Andrew Pieri

Breast Surgeon

I wholeheartedly urge anyone looking into getting surgery to look no further than Andrew, along with Helen and his wonderful team. I had the best experience for my surgery yesterday. I was very nervous and they all put me ease and made the whole day from start to finish feel more like visiting a spa than a hospital! I trusted Andrew implicitly, he is very thorough along with being so friendly, he genuinely cares about you and getting the right results for you, you instantly know you are in the very best hands with him. I love my results. I couldn’t have asked for more!

GenesisCare Surrey

Oncology

All of the staff are so friendly, this whole experience has been made so much more positive because of them. The facilities are wonderful, it feels more like a hotel lounge than a waiting area. The refreshments and activities are thoughtful for not just the patients but also to those who may be attending with them. I feel incredibly supported by the whole team here, from a welcome every time at reception to treatment the experience is top.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Paediatric Diagnostics

Gastroenterology, Diagnostics & Testing, + 5 more

We are so grateful to have found Paediatric Diagnostics to support us with our little one’s tongue tie. We were welcomed warmly by the practicing nurse and were swiftly met by Dr Khemani. Our little one was examined and treated with great care. His tongue tie release was completed within minutes and he was happily feeding moments after. We felt at ease for the duration and would highly recommend their services.

Dr Avanish Tantry

Paediatrician

I had a really positive visit with Dr Tantry. I was able to arrange an appointment quickly, and was so grateful for his care and time. I felt heard, and was given the time to discuss my concerns and talk through our options. Dr Tantry’s manner was kind, and had a really friendly and welcoming manner. His secretary Tracy was also really friendly and helpful.

Dr Ramin Baghai-Ravary

Respiratory Doctor

Dr Baghai-Ravary was.very pleasant and easy to talk to.and explained things in an easy to understand manner.very nice man

Dr Shruti Goel

Nephrologist

An excellent experience filled with clarity, articulation and reassurance. Thank you doctor Best Wishes Brian R

Ms Ferha Saeed

Obstetrician & Gynaecologist

Lovely manner, felt listened to.

Mr Sohail A Choksy

General Surgeon

Circulation issues in leg