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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

Came across Southside Medical on FB ....my own GP practice has no online appointments for all of November and December. I had mine booked and completed in just a few hours. Doctor took time to understand what was up (sciatica) and what he could do to help. Did a complete check to make sure it was sciatica and not something else and gave me advice should my symptoms change. Then after a discussion he arranged for me to get some medication which is certainly helping with my sleep. Can't fault the timeliness and the expertise of the doctor. Very warm and empathetic and can't recommend highly enough.

Ms Cinzia Sammartino

General Surgeon

I had a hernia surgery with Dr Sammartino and from the initial consultation through to the surgery and follow-up, I couldn’t have wished for a better consultant. She was kind, supportive and thoroughly professional throughout. I received all the information I needed promptly, including detailed post-recovery guidance. The results are outstanding — four weeks post-operation, I can hardly notice any scarring. Thank you Dr Sammartino, for providing such an excellent experience and for your exceptional care. I’m deeply grateful to you and your team for looking after me so well.

Cathedral Eye Clinic

Ophthalmology, Optometry

Received excellent feedback after thorough review and feedback before receiving a final decision on the best way forward, I had considered going overseas for the treatment however, I do not believe I would have achieved. the same outcome as the level of detail and prep including contact lenses to establish the best option took time which I would not have been afforded by the overseas company as it was only a week long process. Highly professional and diligent team at Cathedral eye clinic.

Dr Hemant Sharma

Gastroenterologist

I was first seen by Dr Sharma on the 29th of September where he suggested what was most likely to be my diagnosis and within a month I had all the test done. He had ruled out every possibility and if the diagnosis he gave me when I first saw him was the confirmed diagnosis. Dr Sharma is kind and patient and very understanding. He does not rush the appointment and will make sure you have all the information you need before you leave your appointment.

Dr Khaled Ayazi

Pain Management Specialist

Dr Ayazi has been the friendliest, kindest and most helpful doctor that I have ever came across. From the first time I had an appointment with him until the latest one, he has always been thorough and explained everything clearly and made sure that I understood everything before I left. I have had 2 procedures done with him, both of which have been successful - he made sure I was ok all the way through and made sure that I was being looked after.

Mr Kasetti Ravikumar

Orthopaedic Surgeon

I recently had an appointment with Mr Ravikumar for a knee injury i sustained whilest playing football. Firstly I got an appointment very quickly and his secretary Michelle was very friendly and helpful. Mr Ravikumar was very polite and made me feel at ease. He was very thorough with his diagnosis and explained the process and the findings in great detail. I would highly recommend him for anyone that is looking to to privately. Great service.

Mr Timothy Nedas

Urologist

I experienced an extremely rapid visit. Concerned about my health due to family history, I feared developing a condition similar to my father’s at my age; this concern, combined with a kidney stone episode I experienced a few weeks ago, prompted me to schedule the appointment. In a single visit, I underwent a CT scan, received screening, and obtained a diagnosis. I highly recommend Dr. Nedas.

Dr Gurjeet Jutley

Ophthalmologist

Dr Gurjeet is a compassionate, caring and a skilled surgeon. My cataract operation was performed, I was extremely nervous and Dr Gurjeet ensured that I was always at ease and explained every step of the process in detail. I am 72 years old , very nervous patient and it was wonderful to have experienced such high level of care with humour and professionalism . Dr Gurjeet is 10/10

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was at the clinic for a 6 weeks post surgery appointment. All the staff were very welcoming and friendly. I saw Kevin Bryceland. He showed me the xray of my new hip, explained the surgery and checked my progress. He was happy to answer any questions and explained the next steps. While it was busy in the clinic, Kevin took time to listen and I didn't feel rushed in any way.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I felt the receptionist was very welcoming, friendly and supportive. Mr Andrew Spence was polite, friendly, professional with a big welcoming smile. The only thing was Mr Konstantinos Giannouladis was expecting me to have a lens put into my left eye which didn't happen as Mr Spence said my eye was too dry. That was a bit disappointing. Otherwise everything was class A.

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

A little difficult to find the right building and the correct room although staff were all extremely helpful and signage was in place. My consultation was handled in a warm and professional manner: time was taken to understand my issues and respond in a constructive manner. An effort was made to give me confidence in the process and achieve a positive outcome.

Dr Phillip Mayhead

Gastroenterologist

At my initial appointment Dr Mayhead listened and questioned my ailments and decided on the course of exploratory procedures. These were more thorough than I have had in the past. As a result he has diagnosed a condition that had not been diagnosed previously. The procedures were carried out with great care and I was made to feel very comfortable throughout.

Mr Samuel Mackenzie

Orthopaedic Surgeon

I was referred to Mr Mackenzie after falling and fracturing my humerus. I found him to be sympathetic and very clear about my treatment. This was about 8 weeks ago. Today, again he was clear and helpful and was able to discharge me. I am extremely thankful for his helpful manner which gave me confidence to know that I was in good hands.

Fitzrovia Suite

Obstetrics & Gynaecology

I had my baby at the Fitzrovia Suite on 29th September and spent 2 days there. The suite was spotless and very comfortable. Dr. Shalini, the anesthetist, and the entire team were exceptional. Special thanks to midwife Tasha and all the other midwives for their calm, kind, and supportive care. The food was fantastic too. Highly recommend!