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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Mr Ardeshir Bonshahi

Orthopaedic Surgeon

From my initial conversation relaying the advantages of undergoing a knee replacement, but also the implications of surgery, to date at the 6week consultation, I have found Mr Bonshahi to be very straight forward speaking which is very refreshing. He has relayed information in every explicit detail. My confidence in undergoing this procedure was at no time wavered, the reasurances given surounding the entire procedure and visit completly relaxed my spirits. He is without doubt, the most outstanding orthopaedic surgeon and must be so proud and pleased to work in such a wonderful environment as the Highfield Hospital surrounded by the excellence of his support staff. I cannot express my gratitude, thanks and appreciation to both Mr Bonshahi, his staff, every single person at the Highfield Hospital and the NHS

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I arrived 30 minutes early for my appointment and when I booked in I was able to go straight through to the treatment room. The consultant and 2 nurses were so good with me. They could all see how nervous and anxious I was but made to feel at ease (even held my hand). The procedure was over very quickly without any discomfort. The part that took the longest was booking my next appointment as the computer system had gone down through no fault of anyone at the desk. After that I got myself a cup of coffee and sat and relaxed until it was time to get my bus. Altogether a much less harrowing appointment than I thought it would be!

Santis Health - Prostate Cancer Clinic

Urology

Prof Chris Eden was all that I had been led to believe, understanding and sympathetic but wholly focused and professional. He explained the process and outlined the risks of the proposed surgery in clear layman's language that I could understand.. He did not sugar the pill! He carefully reviewed my medical history and identified several issues upon which he has requested additional investigation. I came away totally confident not only in his personal ability but also in the decisions that I have now made regarding my treatment plan. First impressions are very good.

Professor Dorota Dworakowska

Diabetes & Endocrinology Specialist

My experience with Prof Dorota was excellent and very pleasant. She is such a wonderful doctor and on my first consultation she addressed not only my medical condition but she also asked me about my nutrition, sleep, sport and my day to day job. She is one of the few doctors that she has a holistic approach and listen to her patients. In my opinion she is a gem in Endocrinology and recommended her to a friend recently. Love Prof Dorota and thank you so much for all the advice you gave me as a doctor but also as a woman to woman.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I highly recommend Dr Sandra Hlaing who I decided to seek help with regarding my menopause struggles. She was amazing and explained everything to me in great detail. She was professional but friendly and put me at ease with my situation. I came away with a huge sigh of relief as I was listened to and given a plan which I desperately needed. I am extremely grateful to Dr Hlaing as I now feel happy and so much more in control of my condition. She is a credit to both her profession and Sancta Maria Hospital.

Dr. Lola Ozique

General Practitioner

I was diagnosed with eczma as a kid. About 2 years ago i started to having issues around eyes than neck. I have decided to book appointment with Dr. Lola and after spending 30 min with her and talking about my issue, and her looking closley on my skin she said that this is not eczma but yeast infection. She has prescribed medication and cream to help me fight with the problem. After 4 days of taking medication i can tell how big difference is. Less and less itchy areas.

Dr Parkash Lohana

Plastic Surgeon

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. Throughout the consultation process and pre-op appointments he was so kind and put me totally at ease, I trusted him immediately. He was honest about the process and results I wanted, I wasn't sure about implants but he explained clearly why I didn't need them and I'm so thankful! He really cares about the patients he sees and the results they want to achieve.

Quality Dental : Worthing

Dentistry

I was uncomfortable with my dentures (recently made by another dentist) . Sorry I can't remember the dentist's name but he was absolutely brilliant. He spent half an hour working on them until they fitted perfectly. I can't thank him enough I'm able to enjoy eating again, it's made a huge difference. I was also concerned about a tooth and he was very reassuring even took xrays. Brilliant dentist, professional, patient and a friendly attitude. Thanks so much.

Mr Sudhir Rao

Orthopaedic Surgeon

I can not praise MrRao highly enough. The second total hip replacement appears so far to have gone well. I felt very safe with him at all times and was informed what was most likely to happen and needed to be done. It sounded very complicated to me as a patient but Mr Rao has such an assuring and calming manner that I felt totally safe and had no doubt that this would be a success . I’m very happy to be pain free after a long time and would highly recommend him

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Mr Ben Eddy

Urologist

I recently had a visit from Mr Ben Eddy and was extremely pleased with the service provided. He was professional, punctual, and very knowledgeable, taking the time to explain everything clearly and answer all of my questions. The work was carried out efficiently and to a high standard, and I felt confident and well looked after throughout the visit. I would highly recommend Mr Eddy to anyone looking for reliable and excellent service.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Dr Kathryn Taylor-Barnes

Cosmetic Doctor, General Practitioner

I’ve been a patient of Dr Kathryn for nearly 10 years and I honestly wouldn’t go anywhere else. She always gives excellent, honest advice and the treatments are consistently great. Over the years she’s become more like a friend than just a doctor, never pushy, incredibly knowledgeable, and genuinely caring. You always feel listened to and in safe hands. The clinic itself is also lovely, calm and welcoming. Highly recommend.

Mr Divyang Shukla

Orthopaedic Surgeon

I was very impressed by Mr Shukla's professionalism blended with a warm friendliness. He did everything he possibly could to make sure that I have the right treatment as soon as possible. Throughout my visit he was completely engaged and gave constant eye contact. I was very happy with the time he spent with me. I came away feeling extremely positive and much happier than I have been for a few weeks. Thank you Mr Shukla