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Dr David Eccleston

Cosmetic Doctor, General Practitioner

During my first visit, I felt uncomfortable with some of the comments made. A remark was made suggesting I had “gone posh” because of where I now live, which felt inappropriate and unrelated to my care. I was also advised to book a scan “at my own convenience” with enough time to “get a wax,” which did not feel professional or relevant to the medical appointment. At my second visit, I was informed that my blood results showed no signs of menopause, although a low thyroid result may mean I need medication next year. However, I did not receive a clear explanation as to what may currently be causing my symptoms. Remains of a virus I suffered from late year or it was suggested that eating processed or ready-made food could be responsible for my aching joints and muscles. This felt like an assumption rather than a discussion based on my individual circumstances, and I left without a proper understanding of what might be happening or what steps I should take next.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan provides exceptional care. He made us feel so safe, reassured and happy throughout the process, from the first appointment to the birth and beyond. We are so grateful that we can say we had a magical experience due to him, completely stress-free and enjoyable. He was always available for any questions big or small and gave clear and quick replies. Dr Duncan is a lovely person who clearly loves what he does, which alongside his incredible expertise and experience, provides such comfort. His team and particularly Colette are also so wonderful and go above and beyond to help with any requests. I had a very swift and pretty much pain- free recovery from my Caesarean and the healing of my scar has far exceeded even my most optimistic expectations, which is no doubt due to the expert hands and the great care Keith took during the op. We would not hesitate to sincerely recommend to anyone and hope to go through this journey again with Keith and his team.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Mr Justin Leong

Orthopaedic Surgeon

Booked into the Nuffield Health Grosvenor Hospital , Chester through the NHS for a total hip replacement. Excellent communication as to the procedure, possible side effects etc. 1 night's stay following a pain free operation. I was looked after very well by friendly staff, leaving the Hospital the next day after being checked I was safe to do so. Minimal few days taking pain killers, was brilliant to be pain free from the original joint which was bone on bone, making walking very difficult and painful. I felt very lucky to have had the care and attention of a true professional!

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Appointment on 31/01/2026- 1. Poor mobile network at the reception area, irrespective of mobile network provider. 2. Staff at reception does not know who visitors can log to use wi-fi. In my case I need wifi to access BUPA app to provide treatment authorisation code. I had to walk outside in the rain to be able to get network. 3. Staff at reception gave the wrong consultation room. 4. Waited past appointment time and when back to query. Told appointment at a different consultation room. Always had issues at reception

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

My visit was well run with all preparations going smoothly. Apparently it was rather difficult to waken me after the operation and therefore had to remain overnight. I was told that I would be contacted approximately four weeks after, but this didn’t happen. I would have liked to have been explained the reason for the problem with my awakening as it might be useful should I need a general anaesthetic in the future.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

The Doctor spent time listening and acknowledged the struggles my son is experiencing! He was sympathetic and helped him enormously. Medication was discussed and explained fully. We left with a feeling of relief that we now had a plan moving forward. He will review my son in a few weeks and adjust medication as required. Thank you to the receptionist who was professional and welcoming.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

The team was super friendly and attentive from the moment we got there. The clinic ran ever so slightly behind ( no more then 5 minutes) but the clinician was really apologetic not that we minded. The DR/Clincian was amazing. So informative. Explained things really well and really happy with how our appointment went and the next steps. Amazing service.

Riz Ultrasound

Physiotherapy

I attended for an abdomen scan, booked at 1.30am for the same day due to severe pains. It was discovered that I had gallstones. Price is excellent. And the scans were accepted by my gp and I’ve been refereed for surgery. Thank you so much for all your help. Have passed your details onto two others who are also looking for scans.

Mr Iain Nixon

ENT Surgeon

I found Mr. Nixon to be empathetic and an excellent listener. His assessment and feedback were thoughtful, clear, and reassuring, all presented in straightforward, accessible terms. I greatly appreciated his approach. For the first time in many years, I feel I am on a positive path toward addressing my long‑standing condition

Ms Ciara McGoldrick

Plastic Surgeon

Ms McGoldrick is a brilliant Consultant Surgeon. She immediately understood my concerns and gave me a detailed plan of what could be achieved. I would have no hesitation in recommending her to anyone who required breast surgery. I am delighted with the results of my procedure. Thank you Ms McGoldrick and team. xx

Dr. Matt Dennison

General Practitioner

It was so refreshing to chat to a medical professional in a relaxed and calm atmosphere with time to engage with the issues. We discussed thoroughly the two medical concerns which were troubling me and Dr Dennison offered a clear and definitive way forward. Very pleased with the experience.

Dr Arani Sridhar

Paediatrician

Dr. Arani Sridhar was very thorough and, as always, highly professional. He took the time to clearly explain my daughter’s condition and the prescribed medication. He is very attentive and ensures that we fully understand both the condition and how we, as parents, can best support her.

Mr Adrian Burman

Sonographer

Adrian was able to fit me in quickly for an appointment which was great as I really needed to get a diagnosis on my shoulder. The appointment itself went smoothly, with instant understanding of what the issues was. Report shared the same day was much appreciated also.

Mr Sudhir Rao

Orthopaedic Surgeon

Treatment and advice has been very prompt, clear and always professional. I have been listened to, advised and fully informed at every stage of my treatment and would not hesitate to recommend both Mr. Rao and the Blackheath hospital.