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Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere has been a godsend to me. From the first moment I contact them to the final day of my stay, they were warm, professional and caring. Each and every member of staff, from the cleaning teams to the senior leaders has the best interests of guests at heart. Delamere is a caring and friendly community which focuses on the needs of the individual, but in such a way that the programme does not feel over-medicalised. The care and attention given from the nursing team is second to none and nothing is too much trouble. They explain everything to you in a way you can understand and always have time for questions or queries. The guest liaison team are approachable and helpful as well as supportive and kind. The quality of the group session is excellent and well-thought through to support you on you recovery journey. This is exemplified by the outstanding quality of therapy and mentoring I received throughout my time at Delemere. The chefs are excellent and proved a nutritious and balanced diet which is excellent quality. The team as re also friendly and welcoming. What was special about Delemere is the personal touch. Every member of staff knew your name and was happy to chat about any issues you might have at any time of day. I cannot thank the staff enough for the opportunity they have given me to get my life back on track. I wholeheartedly recommend Delemere for anyone needing their expertise and support.

Newmedica Norfolk

Ophthalmology

The team at Newmedica from the receptionists to the optometrists, nurses and Mr Anjari my consultant were so welcoming and made me feel at ease from the moment I arrived. I was quite anxious about having cataract surgery, but the team made me feel relaxed each time I visited. Mr Anjari was very reassuring and spent time helping me decide which lenses were right for me. The surgery was quick, and painless - so efficient., I had no need to worry about going back for the second one. The aftercare was excellent too with a phone check up and another thorough appointment. Mr Anjari helped me choose Galaxy lenses … I can’t believe how clearly I can see near and far ! It is nothing short of miraculous after living in a blur for years! I am now able to read the smallest print yet look across a field and identify birds in the trees. I’ll be forever thankful to Mr Anjari and his team for the transformation of my sight.

Mr Bassem Amr

General Surgeon

I had a very positive experience with Dr Amr. From the beginning, he was professional, attentive, and genuinely concerned about my well-being. He took the time to listen carefully to my symptoms and worries, he explained my diagnosis clearly, and discussed all available treatment options in a way that was easy to understand, and with compassion. I felt respected and reassured throughout my treatment. Dr Amr and his calm approach helped ease mine and my husbands concerns during a particularly challenging time. Thanks to his outstanding treatment, expertise and guidance, l was confident about my care plan and made a full recovery from my medical emergency. I am so very grateful for the support I received from him and will be eternally grateful. He even came to visit me more than once after he treated me, even though I had been moved to another ward. Dr Amr is an absolute asset to any hospital trust.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

I am extremely grateful for the exceptional care and support I received from Miss Richardson throughout my retinal surgery journey. From the very beginning, she made sure everything was clearly explained, arranging all of the pre-operative steps with efficiency and reassurance. Her support didn’t end there, she continued to check in and guide me through every stage of my recovery, making a stressful time much easier to manage. She was consistently kind, patient, and genuinely committed to my wellbeing. Her professionalism and compassion gave me complete confidence in the process. I couldn’t have asked for better care, and I truly appreciate everything she did for me. I highly recommend her to anyone in need of specialist eye care.

Dr Samantha Farag

Psychologist

Working with Samantha has been a deeply grounding and supportive experience. From the very beginning, she created a space where I felt genuinely safe - safe to be honest, to sit with uncertainty and to explore things I hadn’t been able to put words to before. Samantha brings a special balance of warmth, presence and insight. She listens in a way that makes you feel fully supported and her reflections are thoughtful and attuned. I never feel rushed or judged; instead, I feel met exactly where I am. Because of this work, I’ve developed greater self-awareness and a stronger sense of trust in myself. Therapy with Samantha has felt steady, respectful and deeply human and I’m truly grateful for the care she brings to each session.

Dr Scott Gall

Cardiologist

I was referred to Dr Scott Gall by my general practitioner. From my first appointment Dr Gall was clear on my treatment options. He undertook additional investigations to establish a clear and irrefutable diagnosis. Subsequently, I underwent Pulsed Field Ablation at Manchester Spire Hospital. The treatment was successful and 12 months thereafter I have had no recurrence of my paroxysmal atrial fibrillation. Throughout, my outpatient and inpatient journey Scott has highly professional with an excellent bedside manner. At Manchester Spire Hospital the ward and theatre staff were professional and efficient. My follow up investigations were concluded effectively and efficiently. I would highly recommend Dr Scott Gall.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

My overall experience was excellent. However when I got home I found I wasn't completely sure/ had forgotten exactly when and how to take all the medicines I was given and when to stop e.g. how slowly to reduce the codeine when I didn't need it any more. Clearly printed instructions to take home would have been reassuring straight away and later. I know I could have rung the Horder Centre any time for advice but at 82 years old my hearing is less than perfect and I worry I shall not remember everything I hear afterwards. The Horder hip replacement book is excellent and is still a constant source of referral and encouragement.

Dentalia Dental Clinic & Denture Studio

Dentistry

I am absolutely terrified of the dentist but recently I was suffering from toothache so really had to put my big girl pants on and book an appointment with one. I was recommended Dentalia by a friend so gave them a call. From the first call to book an appointment to actually receiving the treatment was first class. They were all so friendly, kind and patient with me, and put me at ease. I have actually booked an appointment to go back for a proper checkup which believe me I didn’t think I would ever do. I would highly recommend Dentalia, so give them a call if you have phobia like me.

The Dental Clinic Portishead

Dentistry

It was an emergency appointment to deal with an infected tooth. All the staff were friendly and sympathetic and the dentist dealt with my problem, promptly and efficiently. The state of my tooth was examined and X-rayed and I was given the best options for treating it. I agreed my tooth should be extracted and I was given clear instructions on the post procedure care. The next day the receptionist rang me to ask if I was OK and to remind me I could contact the practice if I had any queries or after effects.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

The C-section itself was handled in an extremely professional and calm manner at The Portland Hospital. All of the midwives were exceptional; kind, reassuring, and incredibly supportive both during the procedure and throughout my recovery. The post operative care was excellent, and the team went above and beyond to support us as first-time parents, offering guidance and reassurance whenever needed. Our experience at The Portland Hospital was outstanding, and we felt genuinely cared for at every stage.

Dr Joel Newman

Haematologist

Dr Newman was very thorough and reassuring during the in-person assessment and follow up consultation. He took time to explain complex information in a way easy to understand. I highly recommend him. However there was a lack of clarity between my insurance provider and Dr Newman’s admin team about the excess due, which only became clearly until after the event. I was chased aggressively with late payment fees added. This aspect of the service could be improved to be more transparent up front.

Mr Paul Stimpson

ENT Surgeon

I would like to commend Paul Stimpson on his ability to put the patient at ease, while conducting a very professional investigation of their symptoms. His clinical examination is both thorough and unhurried, and is accompanied by a full explanation of what is happening throughout the various examination techniques, investigative procedures, and treatments. The consultation was very worthwhile and left me with a clear view of what was causing my symptoms and how they could be resolved.

Dr Martin Lowe

Cardiologist

The 1:1 pre- and post- operative discussions with Dr Lowe were excellent. Clear, concise, professional and empathetic. Dr Lowe's approach instilled confidence - including the consultation in October when the ablation was decided as the appropriate course of treatment. Again, his knowledge and clarity of explanation of the new pulsed-field technique and associated risks along with the discussion of alternate treatments and long term prognosis under different pathways were excellent.

Mr Sam Dutta

General Surgeon

Many thanks to Mr Dutta for sorting out my hernia. Everything was explained to my satisfaction at the first meeting. It turned out to be a double hernia and he found another one but all was sorted out at the time. It is now six weeks since the operation I can say I have had very little pain and amazed at how small the cuts are on my stomach where he carried out the operation. Very pleased I found Mr Dutta and not waited for NHS which would probably be anther year or more.

Dr. Kenny Sunmboye

Rheumatologist

Dr Sunmboye has been nothing but a blessing in our lives, as over dramatic has that sounds, it make it no less true. We knew there was a chance we would lose my husband when he first got sick, but thanks to the time and care put in by Dr Sunmboye is his in full remission and while somethings are still a bit of a struggle for him he has resumed his normal life and looking forward to many more years. Thank you

The York Dental Suite by Mafalda Queiroz

Dentistry

Had to have two fillings today with Mafalda. It’s the first time ever that I can attend a dentist have my teeth done and not feel nervous. The whole experience from all the staff is amazing. It’s more like visiting a spa than a dentist. They make you feel so relaxed and at ease. I never thought I would love going to the dentist. Well done to all the team and thank you. Xx