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Mr Elias Kovoor

Obstetrician & Gynaecologist

Firstly, I’d like to comment on the question: “How would you rate your provider's bedside manner/professionalism?” In my view, this combines two very different attributes. Bedside manner and professionalism are not synonymous, and grouping them together makes it difficult to provide an accurate rating. For example, I found the consultant to be highly professional, perhaps even overly formal, which, in my opinion, contributed to a lack of empathy in our interactions. While I understand the need for a formal approach, particularly in a medical setting, I believe there is a skill in being able to read a patient and adapt communication style accordingly. A more empathetic tone would have made a significant difference to my experience. I also gave a lower score for “explanations” as I felt the level of detail shared during our discussions was insufficient. A specific example: I was recommended a medication that was described as likely to cause hot flushes. However, after doing my own research, I discovered that this medication actually induces medical menopause, something I feel should have been clearly explained at the time. As someone who is quite detail-oriented, I’ve found that our consultations have lacked the depth and clarity I need to fully understand the implications of my treatment options. This has led to confusion and a feeling of being under-informed, which I found quite concerning.

dentalessence - Sompting

Dentistry

I was seen by a young male dentist (apologies, he did tell me but I can't recall his name and it isn’t listed on the website – perhaps he is new). He was professional, informative, and efficient throughout my appointment. As I’m allergic to local anaesthetics, fillings can be particularly uncomfortable, but he was very reassuring and took great care, as did the dental nurse. By far, this has been the best service I’ve experienced at the practice to date. My only critique is not directed at the dentist himself, but rather the practice’s policy. Over the past couple of years, I’ve noticed that patients cannot book a filling replacement directly without first having a pre-booking consultation. This essentially doubles both the cost and the time needed off work. In my case, a chipped filling was causing pain due to decay, and it was obvious that a replacement filling was required. I had to insist several times when booking that I did not need a pre-assessment, only a filling appointment. Given that I am a private patient and a silver filling costs almost £200, being charged for an unnecessary pre-booking simply to confirm what is already evident feels unreasonable.

Mr James Smith

Orthopaedic Surgeon

I really cannot speak highly enough of Mr James Smith. Twice now he has given me life back. Whilst that may sound dramatic, it really is not. I had been so limited by my arthritis in my right knee for 30+ years , he operated and now I can do everything I could not do before. I had my other knee replaced (by a different surgeon in a different hospital) and recovery did not go well. I went to Mr Smith asking if he would do an MUA which he kindly agreed to and he has worked his magic again. From being in intense pain with hardly any movement, I am now well on my way to normal movement again and it’s only been 2 months. Mr Smith is so friendly, he is kind and genuinely cares for his patients. He explains things so you can understand and never makes you feel rushed if you have any questions. All of his team adopt the same approach to you as he does and they make you feel like their most important patient. If you have Mr Smith as your surgeon, you are in the very best hands

Munro Hall Clinic

Dental Care, Dentistry, + 1 more

Very professional friendly and explained everything. Was not a 5 min extraction as he had to cut out my deep roots and my rear root was holding on. Afterwards he was scraping cleaning bone cavitations for a long time before cleaning and using ozone to sterilise the debrided socket. Applying PRF, membrane and bone graft was quick. Unfortunately I'm not sure it has got all the infection though as today Saturday it's been getting worse and I smell the fecal smell from gum.. I will be calling 111 to ask for dental antibiotics if it gets worse. Dr Pitamber and his team were great, but I fear my failed root canal has festered undiscovered far too long. Root canals are not a good idea. My root cracked and festered for years making me ill. At least I'm feeling better energy wise, if still in pain. Hopefully my body will overcome the residual infection.

Dr. Barbara Carey

Dentist

Dr. Barbara Carey is one of the most caring and sincere professionals I’ve had the pleasure of meeting. From the moment I stepped into her clinic, she made me feel completely at ease. Her approachable nature and genuine warmth immediately stood out, and her patience in explaining everything, no matter how small, was deeply appreciated. She takes the time to listen, never rushes, and always ensures you feel heard and understood. It’s rare to find someone who combines such clinical expertise with such heartfelt compassion. Dr. Carey’s dedication to her patients is evident in every interaction, and her calm, reassuring manner makes even the most complex concerns feel manageable. If you're looking for a specialist who truly puts your wellbeing first, Dr. Carey is an outstanding choice.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

My visit for follow up physio after shoulder replacement was , on the whole very good . That said and only because you have asked for an honest opinion , the only problem that I encountered was communication between myself and the practitioner. I know that many medical practitioners come from abroad and that they are excellent at their job . Because I struggled to understand sometimes key parts of conversations , this led to misinterpretation on my part . I consider that I am a good communicator but I did find it hard . All that said the physio has put me back on the right track and hopefully the outcome will be fine . It’s hard to criticise good people . Hopefully this will help with your understanding of patients experiences .

Dr Rachel Byng-Maddick

Rheumatologist

Dr Byng-Maddick is an expert that makes you feel at ease. She effortlessly takes notes as we speak (which is sent as a letter almost immediately as I left the consultation). She is able to talk about the mudane aspects of daily life (cycling in London) while dealing with my very deep concerns about why I am constantly sore and unable to move. Examination was quick and professional and I was quickly sent (and seen) for bloods and scans. She provided an interim diagnosis and prescription for my pain and I was on my way. Within two days, I was pain free for the first time in five years. I had a video consultation with her the following week and she was able to report on my bloods/scans. I think that she is fantastic.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

From the moment you call the team is informative with the process and makes you feel at ease. Upon arrival, between the nursing and guest liaison team you are made to feel and welcome and settled in. On the tour of the facility the guests are so friendly and intro themselves. The mentor and therapy is key, combined with the well thought out group sessions is the major turning point in my life in recovery. From the owners and upper management taking the time out of their busy days to assist with advice and personal experiences it brings me to the conclusion that Delamere is the best purpose built facility of its kind.

Viva Health Laboratories

Diagnostics & Testing, Nutrition

I’ve always found the team at Viva Health Laboratories to be approachable and genuinely willing to help whenever needed. They are flexible in their approach and provide a very personalised service, which makes a big difference compared to larger providers where that personal touch can sometimes be missing. Their infrastructure has also improved considerably in recent years, and from the standpoint of processing blood tests and results, there are no issues at all. What stands out most for me is their flexibility and the individual care they bring to their clients, it really sets them apart.

Ms Ileana Anderco

ENT Surgeon

My consultation was on time and very positive. All my needs were discussed and I was allowed time to be able to express my concerns and describe my symptoms without interruption. My endoscopic examination was co ducted with care and consideration. All discussions were easy to follow and very well explained and all of my immediate concerns were addressed. I left my consultation feeling weel informed and completely satisfied with the reasoning for agreed further investigations and follow up. Very positive and productive consultation.

Dr. Sheeraz Janjua

Optometrist

My experience at John Flynn Opticians has been exceptional. Sheeraz Janjua, Optometrist, was fully attentive and made me feel really welcome and listened fully to everything I said. I have never been tested at an opticians in the way I was here, everything was covered in detail and professionally. The detail he gave to me was first class. The staff at John Flynn are excellent and made me fully welcome. I have no hesitation whatsoever in recommending this opticians. I will most definitely return.

Dr Saqib Chowdhary

Cardiologist

Recent visit: Dr Chowdhary is always professional, has slightly reserved manner and a quiet attitude. Listens to patients respecting their views and answers their questions fully, explaining any issues in more depth as required. He takes time to assess that the patient understands complex cardiac issues then gives clear advice on actions to be taken and why. He is supportive, encouraging patient confidence in the future measures required to manage individual cardiac health.

Mr Andraay Leung

Orthopaedic Surgeon

I came to Mr. Leung via a referral from a Neurosurgeon. Mr. Leung was exceptional! No actions required currently, but it was very clear he knew exactly what we were dealing with, explained everything very clearly, and he also set up the next steps if I were to see him again/when/if things escalated. Put it this way, I felt that I was in not only very good hands, but Mr. Leung was definitely the right person to have consulted for my condition.

Nuffield Health Parkside Hospital

Breast Surgery, Dermatology, + 15 more

Appointment to review my test results and discuss ongoing care. I was also referred back to the urologist. The follow up was excellent. I booked the appointment with his amazing secretary who is super kind and efficient. The appointment, as always, was clear when discussing the results and the plan with my care moving forward. The follow up referral was quick and has already been picked up

25 Harley Street

Allergy Medicine, Audiology, + 27 more

I am extremely happy with the professionalism and positivity shown by Maureen Wicks. She has been instrumental in helping me improve the movement in my knees, steadiness in my overall gait and also to achieve significant pain reduction. Through her feedback and advice she has created a ‘virtuous circle’ for me and I am subsequently living a healthier and more energetic life.

Well Life Clinic Cobham

General Practice (GP), Urology

I love the practice. Its so reassuring to be able to speak to a doctor without feeling rushed and not listened to. Ive seen Dr Springett 3 times now and she is warm,friendly,kind and knowledgeable. I think private GP services are the way forward if you can afford it. Its reassuring to know they are there if I need an appointment soon. Thank you guysx