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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Daniel Apostol

Physiotherapist

I have been seeing Daniel for post-operative shoulder rehabilitation following complex surgery. From the outset, his approach has been exceptional. At every session, Daniel takes the time to understand how the previous week has gone, including pain levels, sleep quality, flare-ups, and how the shoulder is coping with day-to-day use. He adjusts treatment carefully based on how I am actually responding, which has been crucial in ensuring progress while minimising the risk of setbacks. Daniel understands that I need to know why I am doing something, not just what to do. His explanations are clear, thoughtful, and grounded in sound clinical reasoning. This has given me confidence in the rehabilitation process and reassurance at every stage of recovery. He is also highly skilled at pacing rehabilitation appropriately. When necessary, he has deliberately held me back in a careful and protective way to prevent over-loading the repair. That restraint has been just as important as the progression itself, and as a result my recovery has been steady, controlled, and ahead of expectations rather than rushed. What I value most is the level of trust. I feel completely able to be honest with him about weeks that have not gone perfectly, including when I have done more than I should have. His response is always calm, supportive, and constructive rather than critical, which has made a significant difference both physically and psychologically. I trust Daniel implicitly with my recovery and would highly recommend him.

Dr Arif Aslam

Dermatologist

When my BCC diagnosis was confirmed, it was very scary and I wondered how things would progress and what outcome could be achieved. The first stage was to research the options. The main one being to identify the best procedure and the best surgeon. MOHS surgery came out as the best option for success, in terms of reoccurrence and the overall cosmetic appearance. Dr Aslam topped the list to perform this surgery. The initial consultation with Dr Aslam proved I had made the right choice. From the very start I felt confident and reassured. On the day of the surgery I was naturally very nervous. However, Dr Aslam and his excellent team helped considerably to reduce any tension. The whole team, Lisa, Gina and Sheila made conversation throughout the surgery and as such it was possible to have a couple of laughs. Don’t be afraid about being awake. The results? Well I could not be more pleased. The outcome has exceeded my expectations and to say I am pleased is an understatement. I am genuinely thrilled. My second “follow up” appointment was today (3 weeks after surgery) and Dr Aslam is equally thrilled. I can’t finish this review without mentioning Claire, the very efficient and helpful secretary to Dr Aslam. Please be in no doubt that choosing Dr Aslam and his team will, in my opinion be the best choice you can make. Terese

One Ashford Hospital

Audiology, Cardiology, + 22 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Professor Owen Judd

ENT Surgeon

I chose to book an appointment with Professor Owen Judd, after compiling my extensive research on ENT consultants in my area. I deemed that professor Owen Judd ticked all the boxes that I required and more. Professor Judd is widely recognised for his ability to manage complex and challenging cases with professionalism and clarity. He communicates diagnoses and treatment plans effectively, ensuring patients feel informed, reassured, and actively involved in their care. His calm manner and attention to detail contribute to consistently high standards of clinical safety and patient satisfaction. I have now had the opportunity to witness this professionalism firsthand. I felt very reassured and appreciative of his diagnosis and treatment suggestions. Overall, in my experience, Professor Owen Judd exemplifies excellence in consultant ENT practice, combining advanced clinical skill with academic contribution and compassionate patient care. I have no doubt therefore, that he would be just as exemplary in the discharge of his other specialty areas of his profession. Professor Judd comes highly recommended and I would like to reassure any potential future patients that they would be in very safe and capable hands.

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Professor Richard Field

Orthopaedic Surgeon

As a 41-year-old woman, I was advised by several surgeons to wait until I was older before considering a total hip replacement. But I know my body, and the pain had reached a point where it was clearly affecting my quality of life at an age when I want to stay active. I was struggling to sleep at night, and even something as simple as sitting through a film at the cinema had become uncomfortable. Finding Dr. Richard Field in London was truly life-changing. From our very first consultation, he was reassuring, thoughtful, and genuinely caring. His entire team was equally wonderful, and I felt supported every step of the way. My recovery exceeded all expectations. Within three weeks I was walking comfortably without crutches, and now just nine weeks post-op, I’m back to most of my favourite activities with a completely pain-free hip. The surgical scar has healed beautifully and is a testament to Dr. Field’s skill and precision. This surgery has been an absolute game changer, and I’m so grateful to Dr. Field for giving me my quality of life back. I can’t wait to return to surfing later this year!

Mr Wassim Hassan

Obstetrician & Gynaecologist

I was fortunate enough to be referred to Mr Hassan by another consultant gynaecologist, after a specialist MRI scan revealed significant Stage 4 deep-infiltrating endometriosis and possible adenomyosis. From the start, he was kind, patient, professional, reassuring and very knowledgeable. He listened to my concerns, made his recommendations and I had my operation just 10 days after the initial consult!! The surgery was very complex, but successful and I have made a good recovery so far. Thank you so much for giving me a new lease of life. If I ever require further surgery, I would not hesitate to come back. I would wholeheartedly recommend Mr Hassan to anyone suffering with endometriosis, adenomyosis, fibroids and/or considering a hysterectomy; he has a wealth of experience with these conditions and I trust him implicitly. A truly brilliant, gifted surgeon - we need more specialists like him in the field. I would just like to say thanks be to God for such tremendous provision!!

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Ms Rebecca Wilson

Breast Surgeon

Having been under the care of Rebecca for 4 months now, I can honestly say the care, kindness, professionalism, advice, information she has provided has been second to none and invaluable throughout my journey, Rebecca is always reassuring happy to answer any questions and go over anything which I’m unsure of, explaining things in depth, and whilst I appreciate Rebecca has a long line of patients to see, I’ve never felt rushed and I’m given as much time as needed at each appointment, Rebecca has also performed 2 surgeries on me, and on surgery days continues to make you feel at ease, walking you through the process of what’s going to happen. I have not experienced anything negative at all whilst under Rebecca’s care.

Mr Arvind Mohan

Orthopaedic Surgeon

I would just like to say that I am really grateful to have had Mr Mohan as my surgeon. I feel blessed as he has been so understanding, kind and never puts pressure on when having a discussion. The surgery itself has been very successful, and from having a permanently painful left shoulder it rarely hurts any more and it's only been 5 months, when I was told it could take 6 to 9 months to fully recover. I can't stress enough how well Mr Mohan treated me and just, as always, wanted to give credit where it's due and it certainly is due to Mr Mohan

Dr. Vishal Luther

Cardiologist

I had my first appointment with Dr. Vishal, and the experience was very reassuring. He was professional, attentive, and took the time to listen carefully to my concerns. Everything was explained clearly and calmly, which helped me feel comfortable and confident about the next steps. The consultation felt thorough rather than rushed, and I appreciated his clear communication and approachable manner. Based on this first visit, I would highly recommend Dr. Vishal to anyone looking for a knowledgeable and compassionate cardiologist.

Nuffield Health York Hospital

Cardiology, Dermatology, + 17 more

i felt confident with Mr Kass and the staff. constantly reassured as each stage progressed and was visited by Mr Kass during my stay, which made a great deal of difference to my state of my mind, as both Mr Kass was approachable and it felt the staff was confident with his instructions, ensuring i was aware of the changing situation and helped me accept the situation, which resulted in a second operation

The Capsule Clinic

Gastroenterology

The whole process was incredibly easy. The appointment was quickly made and all the information I received was very clear. Dr Campbell was very nice and reassuring. The Endosign procedure that I had was very quick and completely painless. I suffered no after effects. I completely recommend this service

Check4Cancer

Diagnostics & Testing, Oncology

Thorough full body mole check by Samantha in York. She was friendly and knowledgeable and I wish I’d had it done years ago. A suspect mark was photographed and subsequently reviewed by a consultant dermatologist, with the results being emailed to me the same evening. What a fantastic service.

Spire Claremont Hospital

Cosmetic (Aesthetic) Medicine, Dermatology, + 13 more

I went for the post op appointment and both he and I were delighted with the outcome. He was more than willing to address any questions that I may have had. I would highly recommend that anyone would be in safe and very skilled hands.