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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Dr Mohammed Al-Khateeb

Audiologist

I had been struggling with my hearing for a long time and visited several doctors, but unfortunately there was no improvement and no clear diagnosis. It was only when I met Dr Mohammed Al-Khatib that I finally understood what my real problem was. He is an outstanding ENT doctor — extremely knowledgeable, professional and patient. He took the time to listen carefully, explained my condition in a clear and reassuring way, and made me feel confident from the first appointment. Although my hearing had not improved before, Dr Al-Khatib was the first doctor who truly identified the issue and put me on the right path. I am very grateful for his expertise and care, and I highly recommend him to anyone looking for an excellent ENT specialist.

Dr. Dominique Auger

Cardiologist

You don't often get email from mikexfowler@aol.com. Learn why this is important This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the content is safe. To Dr Dominique Auger, I just wanted to send a short note to personally thank you for the care and kindness you showed me during my treatment in June and again at the follow-up appointment on 19 December. I truly appreciate how quickly you reviewed my recent MRI contrast scan, which gave me great reassurance. I understand that from here it’s up to me to focus on regular exercise and maintaining a balanced diet, and I’m feeling positive about moving forward. Thank you once again, Mike

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Optegra Eye Hospital Hampshire

Ophthalmology

The clinic staff were all friendly and very helpful. I was asked if I remembered the procedure for my first op and as it was only 6 weeks previously I was able to remember what happened, This time the eye drops drops were administered in a different way, ie several quite close together and I was very surprised that the op procedure was very different than before, so I wish I had known that in advance. I once can assume that each surgeon has their own way of operating . I had no idea that water was going to be used or that fact that it was going to be painful rather than uncomfortable. Disappointing after such a good visit the first time.

Mr Ed Casswell

Ophthalmologist

Having been terrified to get my cataract done, I did a lot of research and found Ed Casswell in Nuffield in Brighton . From our first meeting I liked Ed, he’s professional, friendly and very experienced! As I hate anything to do with eyes I asked for deep sedation and he was fine for me to have this, which was marvellous as I was completely knocked out during the whole process . Recovery was good and I could see out of my new lens straight after the op . Recovery was smooth and no pain at all . I will need the other eye doing sometime in the future and I will definitely be using Ed .

Mr Azhar Din

Orthopaedic Surgeon

From the very first meeting with Mr Din I was fully aware of what was going to happen during my procedure and what he wanted to get out of my operation to make my life easier and getting back to Normal life with work and sport. I am overwhelmed of how well the operation went and what I am achieving in such a short space of time and that’s all down to Mr Din. I have friends who are athletes in many sports and I have said if you ever have knee injuries you need to ask for Mr Din because he’s the best out their in my opinion.

Dr Bindu Nair Radha

Paediatrician

I had a very pleasant experience with Dr Bindu Nair Radha. She was very clear and structured to give me full clarity on why we were having this appointment pre delivery and what the potential scenarios could be post delivery, as well as the likely outcomes of my particular complexities. She also took the time to answer my questions and assure me that letters will be sent to all key stakeholders to ensure everyone is informed of my specific health complexities

Prof. Ben Miranda

Plastic Surgeon

I couldn’t be happier. Everything was easy, fully explained, no hassle and I felt comfortable and confident with my decisions. Nothing I asked or requested was too much an all the staff involved were fantastic. Prof. Miranda was honest and explained everything in detail. Allowed me to chop and change my mind until I was completely happy. I would definitely recommend and would have any further cosmetic surgery with him again.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Communication about where the treatment was to take place could have been a bit clearer - appointment was arranged via Shawfair Park reception but treatment was actually at Murrayfield which wasn't clear to me. Murrayfield reception also called and seemed surprised too that it has been done by Shawfair but didn't clarify where it was happening. All worked out in the end though.

Dr Serge Nikolic

Pain Management Specialist

I saw Dr Nikolic regarding chronic back and leg pain. He was thoughtful, considered, friendly and professional. I felt he was really working to help ease my pain and carefully considered all the options. He worked together with a team to decide on the best course of action. He was available and keen to try all options to help. I would happily and easily recommend him to all.

Mr Narendra Ramisetty

Orthopaedic Surgeon

This gentleman is truly fantastic, he was very professional from day 1. Anybody should be pleased to have Mr N Ramisetty help with any problem they may have, he has helped me be pain-free after my surgery, post op 8 weeks things going great, and he has giving me confidence that I may be near to normal if I do things right.