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Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

Moorfields Private Eye Hospital

Ophthalmology

Very unorganised, got the bill twice with no explanation. Called and had to speak with 3 people and still no one knew what bill was correct. The Surgent secretary told me to ignore one of the invoices which turned out was wrong. First time I arrived for the consultation I was told that the surgent who I was going to see wasn’t there and they advised me to go home. It turned out he was there and waiting for me. Second time they couldn’t find my file and didn’t know what to do or why I was there. 3rd time lucky you would think, I was told to wait in the waiting room and I did without being told there were two waiting rooms and I was in the wrong room and the surgent called me and wondered if I was on my way. On the positive the surgent and the operation was great but I do wish it was a bit more organised and that the information given to the patients was with a follow up to everyone involved.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Dr Kathiuska Kriedt

Fertility Medicine

No words can describe how we feel about our experience with Dr Kat. We had been trying to conceive for almost 3 years, I have been through a laparoscopy, HyCoSy and more scans than I can remember, with absolutely zero explanation to why we weren’t getting anywhere. Thanks to our NHS consultant, who recommended we see Dr Kat after we asked her who is THE best fertility Dr, we have just had a positive test just ONE CYCLE after seeing her! Dr Kat’s kind and calm nature, impressive knowledge and scanning skills put us at ease immediately, we cannot recommend her enough. We are both amazed and in shock! Thank you Dr Kat you have changed our lives! ❤️

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My stay at Delamere was incredible I would highly recommend it. The staff were so friendly and nice, every single one of them knew my name from day 1 which made me feel a lot more comfortable and safer. The structure of the groups and days were well thought out through. Every group was informative, engaging and interesting. They offer many 1-2-1 sessions to allow for a more focused therapeutic approach, all the therapists and mentors were highly knowledgable and compassionate. The food was great with plenty of options and flexibility. I’m very thankful to have got to stay here.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I was referred by my own dentist as he felt specialist treatment was necessary, following an abscess. Treatment was required urgently as I was due to travel abroad and did not want a repeat of the abscess. Dr Naidoo was able to see me and start root canal treatment before I travelled, describing the treatment in detail so that I could make an informed decision. I was seen on return to this country and treatment was completed. The treatment was painless ad the quality of care was excellent. I would have no hesitation in recommending Dr Naidoo and Vermilion Kelso

Mr Alan David James

General Surgeon

I was extremely anxious on learning that I required surgery to repair a hernia. If I had known my surgeon Mr Alan James from the outset I would have been much less anxious. Alan James is a charming and calm surgeon who takes time to explain everything that’s happening every step of the way. I was. a day patient, and my procedure could not have gone any smoother, Three weeks later I am almost fully recovered! I cannot recommend Alan James highly enough, he is an absolute credit to his profession, who many at his level could learn from.

Dr Vindy Ghura

Dermatologist

I recently visited Dr. Ghura to have a BCC removed from my nose. The consultation was thorough and informative, providing me with all the available options and addressing every question and concern I had. Although the idea of surgery was daunting, Dr. Ghura and his team immediately put me at ease. The procedure itself felt calm and relaxed, and I was continuously reassured throughout. I’m now six weeks post-surgery and genuinely couldn’t be happier with the result. I can’t recommend Dr. Ghura highly enough

Mr Elias Kovoor

Obstetrician & Gynaecologist

Dr Kovoor is as knowledgeable as he is a master at his work. My daunting reality that I needed a full hysterectomy at the age of 41 was something I dreaded. Thanks to Dr Kovoor both his bedside manner, ability to explain the procedure before during and after, put my mind at ease. He is one of the best in his field, and I can confirm this from my successful operation, which left me with no complications, great after care and scarring is very tidy and minimal. Thank you again Dr Kavoor.

Mr Srinivas Chintapatla

General Surgeon

An excellent surgeon of high professional standards. He takes time to provide clear explanation of the problem and how it can be resolved. He is diligent in ensuring he has all the relevant information including necessarily appropriate diagnostic investigation to help determine his approach. Definitely worth the referral and ,90mile journey to rectify issues resulting for more local treatment. Mr Chintapatla is probably one of the best surgeons in the country supported by a great team.

Dr Kasia Owczarczyk

Oncologist

Dr Kasia was very clear in her explaination explaining my recent CT scan. Dr Kasia also answered my questions clearly. We agreed an action plan moving forward how frequently I would need to atrend further consultations. Dr Kasia has helped me to undersrand more clearly and put me at ease regarding further plans for my health care . I much spprecuated having had the cinsulration over the phone rather than having to come into the hospital. Thank you.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

Mr Mathias Winkler

Urologist

Follow-up consultation 6 months post-surgery. I truly appreciated the time Dr Winkler took to discuss my current condition and symptoms. His explanations were very clear as were the next course of actions. I really felt in the hands of a professional and left reassured that my condition had nothing special and with likely improve with further treatment.

Dr Yee Mah

Neurologist

Dr Mah was very professional, kind, listened with care and patiently explained the situation, asked clarifying questions to improve his diagnosis and made sure I could ask questions. He was very responsive, extremely knowledgeable and at the same time able to explain the science in simple terms. I was very impressed by his professionalism and skill.