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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Miss Lauren Thomson

Orthopaedic Surgeon

Having finally decided I needed to do something about my bunion I was referred to Miss Lauren Thomson. She was clearly focused on finding the best solution to match the way I live my life, which includes walking and exercising regularly. She explained very clearly her recommended surgical approach which immediately made me feel I could trust her entirely to operate in my best interests. She spent time to explain exactly what the procedure would entail, how to prepare for it and what to expect regarding recovery. There was plenty of opportunity to ask questions. The procedure went exactly according to plan and at every step I felt very confident that Miss Thomson was doing a great job with her combination of professionalism, knowledge & experience alongside her ability to communicate and connect with me as a human being. I wish now that I had had the bunion attended to earlier as I had put up with it until the point where my right foot was virtually unshoeable and my gait was causing pain in my right knee and hip. 8 weeks after the operation I am getting back to normal activities and wearing shoes without discomfort.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

Dr SW Clinics delivers outstanding care from start to finish. Jemma, my patient advisor, has exceptional, positive warmth and care. Nurses Tamas and Shiji are highly professional, wonderful, incredibly supportive and attentive. Voytek the medical trainer exudes confidence. Dr. Wakil, my treating clinician, meets with the professional warmth, care and consideration, one would expect. He is clearly passionate about his work; which he takes pride in. Taking the time to listen, advise, explain. He has personally delivered expertise, giving me results far beyond what I ever imagined. Led by the most vibrant, efficient, caring, manager, Alicia, the whole team surprised me with a birthday cake, candles, and flowers, turning my visit into something genuinely special. Their kindness, professionalism, and attention to detail make this clinic an easy recommendation for anyone seeking excellent care and the most outstanding results.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The staff were nice and supportive but the doctor Ravi Ratnavel was unprofessional in both visits. He had no empathy towards me as his patient, didn’t show that he cared at all. He gets defensive when asked questions and eventually told me he lost fascination in my condition. He also said I’m obsessing for asking questions within my rights as a patient, especially as his inputs have not been considerate caring or consistent. The administration and governance committee decided that his behavior is aligned with quality care so I would not recommend this clinic to anyone

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Mr James Robinson

Orthopaedic Surgeon

I have been treated by Mr James Robinson for partial knee replacements on both knees & this visit was for the 1 year post op check up on the right knee. Mr Robinson is very friendly and immediately puts me at ease- this has been the case for the past (almost) 2 years since I started this journey. I feel that I come away from my appointments with total reassurance that he has given the best possible treatment- it does feel as if I am his only patient with the time and rapport that we have!

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Mr Greville Farrar

Orthopaedic Surgeon

Mr Farrar is simply an incredible surgeon. I had my MPFL reconstructed in August and his work has completely changed my life. From struggling with frequent dislocations and constant anxiety I am now living worry free about my knee and am working my way back to my normal activities. Mr Farrar is incredibly approachable and professional and from first consultation to post op I couldn’t have wished for a better surgeon. Thank you again!

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Mr Evangelos Tsialogiannis

Orthopaedic Surgeon

The treatment and care I was given in relation to my THR was exceptional. Post op I suffered from some spasms and instead of just prescribing anti spasmodic pain relief over the phone, Mr Tsialogiannis saw me on the ward even though it was a Sunday afternoon and not during his working hours. The problem was swiftly resolved. I also appreciated being shown my pre and post op x rays at my follow up appointment.

Dr Salam Salloum

Cardiologist

I saw Dr. Salloum for ongoing chest pain and breathlessness, and the care I received was excellent. He listened carefully, assessed everything thoroughly, and explained the possible causes in a clear and reassuring way. The investigations were arranged promptly, and I felt supported throughout. His calm and professional approach gave me real peace of mind. I’m very grateful for his expert care.

Miss Rosaria Scarpinata

General Surgeon

I always feel confident that’s my mediaeval welfare is assisted at the highest interest by Rosaria. She firm and very assertive. She constantly works to the highest echelon of care and service. This is my 3rd operation with this pleasant doctor and I would recommend her for friends and family alike. My God bless her hands and mind for ever more. 🤍

Dr Levansri Makalanda

Radiologist

Dr Makalanda was a true professional from day one .i was made in the face of a difficult decision and procedure , both confident and reassured . I was put under no pressure and understood at all stages the risks and potential outcomes of my brain surgery. A wonderful outcome and I am so grateful .

Mr Sandeep Mistry

ENT Surgeon

Very happy with Mr Mistry service, before the surgery all risks and expectations he had managed of mine. Post surgery I had a lot of questions which Mr Mistry accommodated each time, this really eased the healing process and reassured me throughout.