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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

One Ashford Hospital

Audiology, Cardiology, + 22 more

Receptionist was absolutely lovely and really friendly and helpful. The building and facilities were all excellent and kept clean and tidy. The consultant I saw was extremely rude, arrogant and judgemental. There were several comments he made that shocked me and that made me feel very uncomfortable to the point I almost walked out mid appointment. There was very little sympathy or mindfulness of my injury and he came across extremely judgemental in the assumptions he made about the level of sport I played, what I could afford, and several other things. I actually play semi-professionally and have represented our country in World Championships in the sport I play, and I also have a law degree and accountancy qualification which I did not mention as quite frankly it is irrelevant. It was apparent he took a dislike to me for whatever reason from the start and the whole experience was very uncomfortable. His behaviour aside, he is clearly very knowledgeable and good at what he does. Reading between the lines I got the answer I needed. This hospital was recommended to me by one of your previous patients and I was lucky to get booked in through an NHS referral but after my experience I would never return for any issue and am relieved I didn't pay to go private.

Harley Mind Care

Psychiatry, Psychotherapy, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Mr Anwar Jafri

Orthopaedic Surgeon

I recently had a full right hip replacement. It is the first time I have undergone surgery so was obviously slightly apprehensive. From the initial meeting with Mr Jafri everything was explained comprehensively and my concerns were listened to and answered in a manner that left me feeling more confident. The pre surgery admissions team were all friendly and efficient and went out of their way to make me comfortable and took my fear of needles into account. The surgery team were very friendly ,supportive and professional. The operation went smoothly and the aftercare was excellent, from pain management to food and chat. The pain after surgery was a lot less than I had been experiencing with my arthritic hip so I was delighted. The same level of care was extended through recovery and physio and 8 weeks later I'm mobile and moving comfortably. Cannot fault the whole experience from start to finish.

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

I received warm, well informed professional attention throughout my care at St Anthony's Hospital; from outpatients through to discharge. The room was clean, well heated and ventilated, equipment checked and the armchairs comfortable. The unit was quiet. Nursing staff answered call bells promptly and with kindness and a smile. No request was considered a problem. Their level of knowledge and professionalism was excellent along with the standard of care. Physiotherapy care was also excellent and given with respect to my individual needs. Recovery staff were informative and reassuring. Excellent care there too. I include catering staff who also took care in their work. A few glitches with the electronics on the bed and the new bathroom which received prompt attention - the unit has been recently renovated.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

Mr Neil Kukreja

General Surgeon

I’m incredibly grateful to my bowel surgeon for the outstanding care I received. From the very beginning, he was extremely informative, taking the time to explain everything clearly and making sure I understood each step of the process. His experience and expertise were evident throughout, and I felt completely confident in his hands. The surgery itself went exceptionally well, and the results have been truly life-changing. I cannot thank him enough for his skill, professionalism, and compassion. I highly recommend him to anyone looking for a surgeon who is not only highly knowledgeable but also genuinely committed to achieving the best outcomes for his patients.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My stay at Delamere was incredible I would highly recommend it. The staff were so friendly and nice, every single one of them knew my name from day 1 which made me feel a lot more comfortable and safer. The structure of the groups and days were well thought out through. Every group was informative, engaging and interesting. They offer many 1-2-1 sessions to allow for a more focused therapeutic approach, all the therapists and mentors were highly knowledgable and compassionate. The food was great with plenty of options and flexibility. I’m very thankful to have got to stay here.

Mr James Self

Ophthalmologist

Dr. James Self was absolutely wonderful with my 4-year-old son. From the moment we arrived, the staff made us feel comfortable and welcomed, which really helped ease my child’s nerves. Dr. Self was incredibly kind, patient, and gentle, and he took the time to explain everything in a way my son could understand. He made the entire eye exam fun and stress-free, which is not always easy with a young child! My son felt relaxed and even excited during the visit. As a parent, I truly appreciated how thorough Dr. Self was and how clearly he explained my son’s eye health to me.

Mr Philip M Stott

Orthopaedic Surgeon

I have had other operations but never a consultant/surgeon with Mr Stott's intuitive empathy, genuine listening skills and obvious concern for the patient's well-being - quite apart from his first-rate skills as an orthopaedic hip specialist. You never feel rushed at consultations, he gives excellent explanations of what is going on and what to expect, at every stage. My recovery from left-hip replacement is going well, I am receiving excellent physiotherapy support and I feel more positive than I have for a long time. I recommend Mr Stott whole-heartedly.

Mr Debashis Ghosh

Breast Surgeon, General Surgeon

I was diagnosed with breast cancer in September 2025. Mr Ghosh is looking after my treatment. He performed a mastectomy with axiliary clearance in early October. The surgery went very well. Mr Ghosh has vast amount of experience and as a result I have had no side effects from the procedure. My recovery was quick. Mr Ghosh also took into consideration the areas that I was particularly worried about and made sure that I feel confident and supported. I am very grateful to have Mr Ghosh as the specialist looking after me.

Miss Cheryl Lobo

Breast Surgeon

Miss Lobo has been nothing short of exceptional with me, every step of the way, during the most challenging time in my life. She made sure I got the full diagnosis incredibly quickly, referred me to the best oncologist immediately so I could get my treatment plan, reassuring me I was in the best hands. Post chemotherapy she then operated on me, and the result - aesthetically as well - is simply outstanding. She is both a consummate professional and a very caring person - anyone under her care is lucky.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Thoroughly impressed with The Harborne Hospital. The moment you walk in you know you’ve entered a place that really cares. Ultra clean, comfortable and welcoming. Every member of staff had a smile on their faces. As a designer I pay attention to detail and hats off to the person who decided to place Temple Spa scents in the waiting area. Made feel like I was in a 5 star hotel. Such a lovely and pleasant atmosphere. Totally forgot I was in a hospital.

Ms Sophie Corbett

Dietitians

My sessions are a held by Sophie, who is friendly, validating, supportive and widely informative. She pushes me just enough for me to be able to accomplish my goals and is there to problem solve if things don’t go as expected. Sophie gives more than nutritional advice and I have found our sessions to be a safe space to improve my lifestyle. Sophie is a great advocate and inspiration for health and wellbeing.

Simply Meds Online Pharmacy

Pharmacy

Really simple to order medications. Fairly straightforward experience. The problem starts and ends when the fact that they use Royal mail for deliveries. Had I known, I would have ordered elsewhere. Royal mail consistently mess up on deliveries especially on my area, and it's impossible to get through to customers service (which is non-existent really at Royal Mail).

Mr Jamie Griffiths

Orthopaedic Surgeon

Mr. Griffiths was exceptionally kind and highly professional. From my very first appointment through to the surgery and follow-up, the entire process was seamless. He explained everything clearly, ensuring I knew exactly what to expect at each stage. I felt well cared for throughout, and I am truly grateful for the excellent treatment I received under his care.