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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Nuffield Health Tunbridge Wells Hospital

I was diagnosed with a large fibroid, and after many hours of research and careful consideration of different clinics and specialists, I chose to book a consultation with Miss Elena. It was one of the best decisions I could have made. From the very first appointment, Miss Elena’s professionalism, kindness, and calm confidence immediately put me at ease. She took the time to walk me through every treatment option with clarity and patience, making sure I understood each step. Her guidance was thoughtful and reassuring, and she provided all the information I needed to make a truly informed decision about my health. I left the consultation feeling not only well‑informed, but genuinely cared for. Following the consultation, we scheduled the surgery, and the entire process was planned with remarkable attention to detail. I was guided through every step, always knowing what to expect. Throughout the journey, I felt supported, safe, and truly cared for by Miss Elena and her wonderful team. I am extremely happy and deeply grateful for the outstanding care, professionalism, and compassion I received from Miss Elena and her team.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I recently visited Cleveland Clinic and was thoroughly impressed by the outstanding level of care and professionalism demonstrated throughout my experience. From the moment I arrived, the staff was welcoming, attentive, and highly organized, ensuring a smooth check-in process. The medical team displayed exceptional expertise and compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation clearly, and provided detailed answers to all my questions. This level of communication gave me confidence and peace of mind. The facility itself was spotless, well-equipped, and designed to make patients feel comfortable. I also appreciated the efficiency—appointments were timely, and follow-up instructions were clear and easy to understand. Overall, Cleveland Clinic exceeded my expectations in every aspect of patient care. I am grateful for the dedication and professionalism of the entire team and would highly recommend Cleveland Clinic to anyone seeking world-class medical services.

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Mr Pablo Robles

Psychologist

I have been working with Pablo for over eight months, and I can honestly say the experience has been transformative. I initially sought help due to anxiety related to work relationships and burnout, and from the very beginning I felt listened to, understood, and supported. What I value most is the balance between empathy and practicality. Sessions are a safe space to explore emotions, but they are also structured and goal-oriented, with concrete tools and perspectives that I could immediately apply in my daily work life. Over time, I have developed a much healthier relationship with stress, clearer boundaries at work, and a deeper understanding of my own patterns and needs.

Mr John Adam

Orthopaedic Surgeon

I was impressed at how quickly I was treated. Getting an X-ray of my injured shoulder immediately on my first visit and MRI a week later. Mr Adam explained everything very clearly, and sent a written summary. At my third consultation. He administered an injection which helped me have greater mobility of my arm and reduced the pain. This was followed up by a visit to the physiotherapist who gave exercises to strengthen my upper arm muscles. I was impressed with the friendly, efficient and professional service received from all the staff involved in my treatment, as well as by the clear explanations given.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I am transformed! I came to see Mrs Langton Hewer because I had suddenly gone completely deaf in one ear. She listened to me when I explained my anxieties and then examined my ears. She diagnosed otis externa which was causing pain and there was water behind the wax causing deafness. She then very carefully removed wax and debris from my ear and my hearing was immediately restored. I am so grateful that this was diagnosed so expertly and then sorted out immediately. I would strongly recommend her for ear problems and for removal of ear wax. Thank you.

Mr Alasdair Mace

ENT Surgeon

Mr Mace was very professional, compassionate and patient when I described my condition to him. He provided detailed explanation of my condition and made sure I understood what was happening to me. He assessed me and found what was causing my nosebleeds and advised on the options available for treatment which I found helpful. I was able to make an informed decision and agree with Mr Mace on the treatment which was done immediately. The experience was very positive and helpful.

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I had an appointment for a blood test. Unfortunately, despite 2 attempts the nurse was unable to extract any bloods. The nurse decided to find a colleague - I was delighted to see a face I recognised, who had conducted this procedure successfully earlier in the year. She was able to take the bloods from my arm skilfully first time, without causing any discomfort. Her calmness, warmth and humour quickly helped me to forget my previous experience. Thank you Angela B HCA.

Dr Turab Syed

Orthopaedic Surgeon

From entering department and presenting myself to reception to initial contact with staff to going to theatre was well organised, and from staff on all levels were friendly. All were well informed of procedure and able to reassure me.. right to end of contact all were amazing and so friendly. Thank you all involved!! You all do an amazing and such an important job. Merry Christmas and all the best for “2026”. Can’t thank you all enough xx

Mr Duncan Avis

Orthopaedic Surgeon

Mr Avis was very nice and went through my procedure and reassured me. I felt looked after. He was very professional in his work. I was comfortable throughout and the nurses talked to me and held my other hand. Before I knew it, it was done, no pain and finished. Mr Avis explained how to care for my hand and a follow up was arranged for 6 weeks. Excellent, highly recommend

Mr Sergey Tadtayev

Urologist

From our first meeting everything was explained in great detail and in a manner that you as a patient realised the person talking to you knew in great depth the subject matter. His explanations were very clear making you feel assured, calm and relaxed. Not an easy operation but he make you feel relaxed and confident he knows his subject. Excellent professional.

Dr Jayshri Shah

Gastroenterologist

My consultant and treatment was excellent although getting output through to the correct department was time consuming. Also the support nurses struggled to take blood and was only successful on the fourth nurse’s attempt after a wait of over three hours. The Dr explained everything very carefully and was excellent during my follow up appointment.

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

Harley Street Hearing

Audiology, Ear Care

I was very impressed with the practice at the Golders Green branch of Harley Street Hearing. I found both the receptionist and audiologist, Romy, to be welcoming and helpful. Romy was professional, attentive, and thorough both during the procedure, and the consultation. I have no hesitation in recommending this practice.

Aaron John helped me feel relaxed with his easy going gentle manner. Explaining what he was doing and explained everything to me regarding aftercare. I genuinely could not speak highly enough of Aaron John and the Albion Dental Surgery Team! I call them a team as they work seamlessly together.