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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Shakir Hussain

Orthopaedic Surgeon

Where do I start - I had a failed hip resurface 8 years ago. Due to my previous experience it has taken me 8 years to build up my confidence to have revision surgery and a FULL hip replacement I was referred to Dr Hussain 3+ years ago on our 1st meeting I was told I needed both legs operated on - I was mortified & broke down in tears Fast forward to 4 weeks ago - I had my surgeries, I can honestly say it has been life changing for me. Today is exactly 4 weeks post surgery. I am completely pain free, I sleep through the night, I have equal leg length, I can weight bare equally on both legs, I can walk in the house unaided, outdoors I only need 1 crutch, I am back driving. I can bend my knees, I am not moaning every time I get up or climb the stairs., I can actually stand without leaning and needing support to free me of pain I am 💯 excited for my future something which I have not felt for a long time Mr Hussain takes his time and 💯 cares for his patients, he is not motivated by money and does not show any arrogance as I have previously experienced He visited me everyday on the ward to check I was ok and to see my progress Mr Hussain I will be for every grateful to you for giving me my life back I am generally excited about having my other hip operated on Thank you again Miss Nicola A.

Dr Gareth Rosser

Cardiologist

From my introduction to Dr Rosser through to my discharge and return to full health, I have had only the very best care and treatment. My coronary artery desease was diagnosed in 2019 and we attempted an urgent angiplasty to stent the arteries. It was not a success so bypass surgery was undertaken in January 2020. After 12 months I had some failure in the minor grafts, for which Dr Rosser rassured me we would fix by stents. In September 2021 I underwent a very successful angioplasty with 3 stents inserted and full blood flow returned. Since then my health has returned to full strength, with hiking and cycling forming a huge part of my life. In 2025 I trekked to Everest Base Camp at 5640meters, with Dr Rosser's encouragement. He encourages all patients to live full lives. Dr Rosser, didn't just safe my life, he restored it! He is the best!

Mr Sachin Agrawal

Urologist

Excellent explanation of the results from a recent CT scan, probing for possible kidney stones. A stone was found to be apparent, as well as other medical findings that Mr Agrawal took time to advise me on. He also gave invaluable ongoing dietary advice and recommended an ultrasound in a year’s time, which should be arranged via my GP. Mr Agrawal had already written to my GP outlining my initial consultation, and I have no doubt he will also be as efficient in relating the results to my GP as soon as possible. I was very reassured by Mr Agrawal that I was suffering from no major health issues, and as long as I adhered to his advice concerning sensible diet control, my proneness to kidney stones would hopefully decrease in time.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Mr Amit Pabari

Plastic Surgeon

I recently had a growth removed from under my fingernail under the care of Mr Pabari. He was the complete professional. Clear and timely explanations delivered with kindness and in a gentle manner. He made me feel at ease throughout the experience as he did with my follow up. As I had to have a large part of my nail removed to access the growth, the visual outcome was far better than I had expected. I would return to Mr Pabari if I required any further plastic surgery and would not hesitate to recommend him to others.

Mr Vasileios Minas

Obstetrician & Gynaecologist

Mr Minas performed an elective hysterectomy for me due to excessive fibroids and bleeding post menopause. He is very professional and obviously highly knowledgeable and extremely experienced. I felt like I trusted his advice. Everything went according to plan - even though the operation was quite difficult. I am now recovering very well and two weeks later I'm glad I went ahead with the procedure and am looking forward to being able to wear white trousers and sit on cream sofas without worrying any more! :-)

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

This hospital is pleasant to attend. It is clean- including the bathrooms and baby changing areas which are spotless. There are several small but well stocked indoor play areas for children which make a huge difference when entertaining them between appointments/ diagnostics. The on-site cafe is welcoming and extremely reasonably priced. Staff are always friendly and look happy to be there. Most importantly, appointments run on time and there is ample free parking on site.

Mr Azar Khunda

Obstetrician & Gynaecologist

I arranged an appointment with Mr Khunda in order to have discussions around what my NHS doctors had said, and to see if he could arrange for me to have a particular procedure (privately) sooner than was planned by the NHS. The appointment was very helpful. I felt that he made thorough enquiries about my condition, listened carefully to me, and gave useful explanations. Mr Khunda is a pleasant man who is easy to talk to; I felt he had my best interests at heart.

Mr Dilraj Sahota

Ophthalmologist

Excellent experience with clear descriptions of resolutions for 3 areas of concern. Two referrals for 1 treatment, laser surgery and other to specialist sjorgens clinic. Two types of eye drops were provided during the consultation, saving me time of not going to the pharmacy. Recap at the end was clear. Written information regarding the laser surgery was given. Thank you Mr Sohata for your outstanding care.

Dr Sarah Wright

General Practitioner

I had an excellent experience with this private GP. The consultation was thorough and never rushed, and I felt completely comfortable asking questions. Everything was explained clearly, and I felt genuinely listened to and cared for. The level of professionalism and empathy really stood out. I would not hesitate to return or recommend them to others

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

I arrived early for my appointment and was seen only a few minutes after my scheduled time. The doctor apologised straight away for the short wait, which I appreciated. The delay was minimal, and the doctor was professional, friendly, and made me feel comfortable throughout the appointment

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Mr Sunil Kumar was understanding listened to my concerns, didn’t rush , examined and advised on previous scans / notes symptoms some of that I was not previously made aware of . Answered questions and gave opinion and suggested forward plan which included stopping antibiotics .

Loughview Health

General Practice (GP)

Really fantastic that I could get booked in for an appointment just a few hours later on the same day. Everyone was so lovely, Dr Moore was the most informative and kind GP I’ve ever met and I left feeling very reassured and with clear guidance on next steps for my medical concern.

Spire Harpenden Hospital

Had manipulation and steroid injection in my coccyx and honestly overjoyed with the results! After a year of suffering i can now sit down comfortably, have no issues with prolonged sitting and no pain whatsoever. Best decision i made to go ahead with the procedure!