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Ms Christina Kourie

Audiologist

Here is my story. I am 72 and severely deaf (70-90db)! So without hearing aids its lip reading for me...... I was having problems with my new generation hearing aids supplied by a leading brand - which I had been using for 8 years or so. Three or four fittings and the experience was not great - muffled, croaky voices and poor sound dynamics (loud - soft). So I asked my Portobello GP if he had any ideas as it was time for me to check out another audiologist - either it was my hearing going down further or the hearing aids. He recommended Pindrop - saying it was the only show in town! Thats when I met Christina. First thing she did was an audiogram then a hearing-in-noise test in a booth. First time for me! Came as a big surprise that I had never been offered this test before. I was hearing only 48% of what was being broadcast. So she re-fitted the hearing aids using the new audiogram and then using REM software, adjusted the proprietary fitting program. Also new to me! We re did the hearing-in-noise test and it went up to 86%. So a big improvement for me and those who engage with me. Also real verification - not trial and error - which was my previous experience. So a big thanks to Christina. Christina then suggested I may do even better with the new Phonak Sphere hearing aids. Next generation using AI can reduce unwanted noise materially. So of course i said yes. And they are truly excellent - I have now been using them for 2 weeks. Much better than the previous brand. A step change. So my hearing experience has taken a huge jump up! So well done Christina on this. It is the most important hope of the deaf! The supply and setting up of the all the new equipment: hearing aids, moulds, back ups, roger, tv connector, apps was all done smoothly and efficiently. They also all hand shake very well - turn on the tv: it streams automatically. Same with online meetings and i-phone. No manual switching needed. Roger just works when turned on. So altogether a big win for me. Thanks Pindrop and thanks Christina. I will be even happier when Pindrop offers Whats App messaging to its customers - hopefully soon!

Mrs Maya Harris

Urologist

I consulted Mrs Maya Harris due to an enlarged prostate that was now causing incontinence. To address this issue, NHS treatment had inserted a catheter and put me on a waiting list for surgery, but I had no confirmation as to the date of such a procedure. Hence, I decided to investigate private treatment and following google based research, I determined that a good starting point was to have an initial consultation with Mrs Harris. She was very understanding and identified a slot for an appropriate procedure some 5 weeks hence, She provided reading matter for the possible range of treatments while recommending in my case, Aquablation therapy. This is a minimally invasive, robotic-assisted procedure for enlarged prostate (BPH) that uses a heat-free, high-pressure waterjet to precisely remove tissue, providing long-lasting, durable symptom relief. Following my review of the supplied literature, I concluded this was an appropriate option, and proceeded confirm the operation, which was successfully carried out by Mrs Harris at a nearby private hospital with good follow up monitoring and then 6-weeks after the procedure, discharged by Mrs Harris. I have been very pleased with the results and was able to recommence my work, just two weeks after the procedure, initially remotely and then on-site in my profession as a business consultant. I am very happy to recommend Mrs Harris for those with similar symptoms to what I was enduring.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan provides exceptional care. He made us feel so safe, reassured and happy throughout the process, from the first appointment to the birth and beyond. We are so grateful that we can say we had a magical experience due to him, completely stress-free and enjoyable. He was always available for any questions big or small and gave clear and quick replies. Dr Duncan is a lovely person who clearly loves what he does, which alongside his incredible expertise and experience, provides such comfort. His team and particularly Colette are also so wonderful and go above and beyond to help with any requests. I had a very swift and pretty much pain- free recovery from my Caesarean and the healing of my scar has far exceeded even my most optimistic expectations, which is no doubt due to the expert hands and the great care Keith took during the op. We would not hesitate to sincerely recommend to anyone and hope to go through this journey again with Keith and his team.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I had penis filler and it was one of the worst decisions I’ve ever made. I had the filler on the Monday and by Wednesday I was in a&e with a very balloon swollen penis and had to have catheter inserted in my penis for 5 days. I was then rushed for emergency surgery the next morning to remove the filler and infection at the injection site. I was in hospital and 5 days and I’m now under a nhs urologist because the urologist at Moorgate cancelled the video call because he said it was unwell. Once they have your money your on your own and the chances of compilations are a lot higher than what they claim. The office I had my filler was not sterilised and moor like someone’s living room. Once if fully recovered I find out if it’s caused and permanent damage I will be looking to start a medical neglect claim against Moorgate. PLEASE if your thinking about having this done seriously I would re consider. Just use an extender/pump.

Mr Raj Sahemey

Orthopaedic Surgeon

At every appointment/interaction I have been impressed with Mr Sahemey. He has shown a level of care and attention that I have not experienced previously and I have seen many consultants over the years. I required a right hip revision and was experiencing huge discomfort. Mr Sahemey recognised this and took the time to listen to my lived experience. He was meticulous in his planning and preparation for my revision and this included testing for infection, learning from my previous operations and putting in place a treatment plan to support a speedy recovery. Mr Sahemey has been respectful, open and honest with me in our face to face conversations and his written communication has been responsive, timely and straightforward. In short I cannot recommend Mr Sahemey highly enough; his care and skilful intervention has quite simply changed my life.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

Dr Anoop Shetty

Cardiologist

Dr Anoop Shetty and his team at the London Bridge clinic and hospital can be highly recommended to deal expertly with the investigation, treatment and surgical management of abnormal heart rhythms. In his clinic there was plenty of time to discuss and ask questions about atrial fibrillation, the need for blood thinning medication and the potential benefits and risks associated with ablation surgery. You can expect to wear a heart monitor for a few days with a review of the findings. In my case an additional problem of heart block was identified requiring the surgical insertion of a pacemaker. Whilst in hospital in your own room every member of staff did their job in a very professional, reassuring and friendly manner. Follow-up was equally as thorough ensuring no questions remained unanswered.

Dr. Aaron Hughes

Dermatologist

I saw Dr Hughes for the management of keloid scars and had a really positive experience. From the start, he was kind, calm, and easy to talk to, which put me at ease. He took the time to properly explain my condition and walked me through all the available treatment options. I found his explanations very clear and easy to understand, and I felt confident that he really knew what he was talking about. Throughout the consultation, I felt listened to and supported. He answered all my questions patiently and made sure I felt comfortable with the plan we discussed. I left the appointment feeling reassured, informed, and pleased with the treatment plan going forward. I would definitely recommend Dr Hughes to anyone looking for a knowledgeable and compassionate dermatologist.

Mr Alexandru Budu

Neurosurgeon

I was diagnosed with a tumour in my spine that was compressing my nerves, causing numbness in both legs and difficulty walking. During this time, I had the privilege of being under the care of Dr Budu. Dr Budu was extremely patient and thorough, taking the time to explain my condition and the surgical procedure in detail. His knowledge and expertise were very reassuring, and he always made sure I understood each step of the process. This gave me great confidence that I was in safe hands and would recover well under his care! Just a few days after surgery, I was already able to feel my legs and toes again. Nearly two months later, I am almost completely back to my normal life and can now run and jump again. I am incredibly grateful for Dr Budu’s care and professionalism！🙌

Moorfields Private Eye Hospital

Ophthalmology

I have recently had two procedures within two months, plus outpatient appointments. All members of staff, from receptionist to nursing staff to consultants, were extremely polite, and nothing was too much trouble. I have had two separate consultants, and they were extremely knowledgeable and put me at ease, as I was quite nervous. Their secretaries were very friendly each time I rang through, and nothing was too much trouble. The outpatient department is very modern and spotless. I was very impressed and grateful that so many different eye examinations were performed on me. The in patient department is also spotless, and my meal after my operation was delicious!

Mr Denis Tsepov

Obstetrician & Gynaecologist

Dr. Tsepov and his team have been so exceptional through my whole experience. I cannot express how grateful I am to the whole team for making me feel heard and safe. Dr. Tsepov and team also made a huge effort to make it possible for me to fly home to see and help care for my mom who is battling pancreatic cancer. I have had quite a few different surgeries and Dr. Tsepov has been one of the best at making me feel confident in the diagnosis and treatment plan. Vicky the specialty nurse is an angel and Nadia has handled all of the admin seamlessly. I couldn’t be happier to have found LEAPS and to be a patient.

Dr Frank Phillips

Gastroenterologist

Parking at the hospital or nearby if the limited onsite space is already full , is a just a matter of luck. The coffee machine in the private lounge was out of order. Dr Phillips was on time, personable, open and explained the various investigation options at the initial consultation. All my questions were thoughtfully answered in clear concise terms. There is probably going to be a 3 week wait between the initial consultation and the recommended investigation action

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had an amazing experience with Dr Nikki Wilson. She took the time to really understand my situation and made recommendations that were specific to me, not a one-size-fits-all approach. I genuinely felt that her focus was on finding the most cost-effective and appropriate solutions for my personal needs, rather than upselling. I left the appointment feeling listened to, cared for, and very well looked after.

Bloomfield Health

Psychiatry, Psychology, + 1 more

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I regularly visit Pure Sports Medicine Bank for physio sessions with Hiba Ansari. The practice itself is always clean and the receptionists are very efficient and helpful. I’ve had an excellent experience with PSM Bank and have continued to come here for multiple issues as I trust the level of care is very high.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

My GP referred my to specialist as the wait to see a dermatologist on the NHS was nearly 2 years. Dr Ghazavi’s team responded to my email enquiry the same day and I was in the clinic within a week and on treatment. The continuity of care has been outstanding and I highly recommend the service his provides.