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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I have chronic pain (left elbow, right wrist, and lower back) due to sports injuries and less-than-ideal posture from long working hours in finance. I first met Simon at the Canary Wharf clinic in 2018, and he has since become my go-to physio. Not only does he provide effective pain relief, he also helps me understand the root causes so I can manage the pain myself. I highly recommend him to anyone who works long hours and also trains hard at the gym. Went to see him first week of Jan 2026 becasue my wrist was a bit flared up last month, and he's as good as usual!

Ms Anastasia Rachmanidou

ENT Surgeon

I could not be happier with my experience, especially since this was a second-opinion appointment and was so strikingly different from my interactions with other ENT specialists. Dr Rachmanidou doesn't dismiss patient symptoms or treat you like a stupid, annoying customer. You genuinely feel like a patient speaking to a caring and extremely knowledgeable specialist. I could not recommend her more highly. I feel so much more confident about my further treatment with her. Thank you, Ms Rachmanidou, for being such an amazing doctor.

Mr Omar Nawaytou

Cardiothoracic Surgeon

I received excellent care and reassurance from Mr Nawaytou, who successfully performed my valve sparing aortic root replacement surgery. He is very personable and clearly an exceptional surgeon and was highly spoken of by his colleagues throughout the hospital and further afield. I feel very fortunate to have had him perform my surgery. The care I received from all staff at Liverpool Heart and Chest was also exceptional. I'm recovering well and would not hesitate to recommend Mr Nawaytou and LHCH.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Incredibly long wait times, and very poor communication. Repeated requests for infiormation I've already given them and they kept changing which "portal" they wanted to use. The diagnoses for one condition came as an email, with no human touch, no next steps, no follow-up. Was just left to fend for myself. The diagnoses for the other condition was by video call, with a very disenterested practitioner who clearler didn't take on board the severity of my struggles.

Mr Johan Witt

Orthopaedic Surgeon

My experience was fantastic, so much better than I could have hoped for. I had zero pain, zero swelling, zero bruising. My recovery has been very easy and I'm now walking all short journeys without crutches (after 6 weeks). I would recommend Mr Johan Witt 100% to anyone who needs a total hip replacement. Not alone is he an amazing surgeon but he has a calm, reassuring manner and an ability to communicate in simple language what the surgery will involve.

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne is a truly wonderful neurologist. He is incredibly knowledgeable, kind, and attentive, and he takes a calm, steady approach during consultations. He thoughtfully walks through a clear plan step by step, which makes you feel reassured and confident in your care. He listens carefully, explains everything in an easy-to-understand way, and genuinely makes you feel supported. I recommend him very highly.

Dr David Game

Nephrologist

I consulted Dr. Game for a second opinion on the reported deterioration of my CKD in recent weeks. I was impressed by his thorough knowledge of his specialism and his attention to the detail of my case. He ordered additional blood tests and reviewed my test results from the past 20 years. His conclusions and treatment recommendations provided enormous relief for which I am grateful and reassured as to future prospects.

Deben Private GP Services

General Practice (GP)

Greeted well by Amanda the secreatary and nurse on arrival. Dr Ridout greeted me with a smile and handshake, addressed me by name and personally conducted me to her office. She was warm, positive, respectful and dealt with my needs very professionally. I was re- assured with the positive measures organised. The blood work was excellently completed. A satisfactory and uplifting experience.

Dr Thuva Amuthan

General Practitioner

Absolutely loved my experience at Dr. Derme! Louise was beyond professional and made the whole HydraFacial experience feel so relaxing and luxurious. She was incredibly knowledgeable, explained every step, and made me feel totally at ease. My skin was GLOWING afterwards-honestly the best it’s looked in ages. I would 100% recommend Dr. Derme to anyone thinking about a facial.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

After a few painful days of back pain and not having a GP local to me, I was recommended Dr Matthew by a friend. I was able to get in the same day. The appointment was absolutely no rush, very thorough and Dr Matthew was very knowledgeable and explored all of my concerns - with a plan set in place for next steps. Would highly recommend to anybody in the same situation.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

I called the ECS hub as I was keen to avoid a long wait in ED after failing off my horse and sustaining facial injuries. I was seen very quickly and had my wounds cleaned and glued. I was given self-care advice and a prescription for antibiotics. I was extremely impressed with the service I received and won’t hesitate to visit the hub again if I need to.

Mr Nadim Aslam

Orthopaedic Surgeon

I had a very positive experience and felt totally looked after and kept informed - any question I had were answered and the whole procedure was explained to me by Mr Aslam in a calm, professional and accessible manner. From the first consultation through surgery and follow up consultations I felt confident and looked after! Thank you!

The Horder Centre

Orthopaedic Surgery, Physiotherapy

Follow up appointment with Lee David. Staff very friendly as always, hospital was clean & tidy. There is a a great cafe there as week with great quality food & very reasonable price .Lee David was great as he always is caring compassionate explain things. Would definitely recommend Lee David & The Horder centre in Crowborough.

Mr Mike Butler

Orthopaedic Surgeon

I was seen promptly following a request via my GP. Mr Butler examined my foot and, following an X-ray on site, offered a full explanation of the procedure. I understand that this is not straightforward but Mr Butler assured me that improvements can be made. Overall, a very informative and helpful consultation. Thank you

Loughview Health

General Practice (GP)

Dr Moore was absolutely so lovely and I felt confident with her. I am glad I made the appointment. It’s great to know I can get to see a GP quickly and not get stressed trying to get through on the phone to NHS GP. If I need to return I certainly will and would recommend Loughview Health to any of my family and friends.