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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Mr Niall Sullivan

Orthopaedic Surgeon

Was a very anxious patient, first time ever having an operation. Every thing explained very clearly to me by Mr Niall Sullivan; who made me feel at ease straight away. Had right hip full replacement. My opp went well no complications. In recover for about hour. Back up to my room which was outstanding absolutely spotlessly clean. I was up walking with a zimmer frame three hours later. No hip pain whatsoever. Just discomfort from the operation. On a scale of one to ten was a three .Next morning was up washed dressed walking with sticks up and down the corridor. Was discharged that afternoon. I did all laws asked to do. Exercise whilst lying down. Made sure l was up and walking every hour. Didn’t need any pain relief after four days. I had my dressing removed fourteen days post opp. Which had healed nicely. I continued with other exercises . Standing and sitting walking . As my physio leaflet advised. And moisturised my scar twice daily with an oil. I did not cross my legs bend more than 90 degrees. Or twist to my side. The hand grabbers a must and my shoe horn . Eight wks post opp now walking with out any aids. Am driving swimming walking around 10/ 16000 steps a day. I still listen to my body and act accordingly. My advice would be for this type of surgery comply totally with all the advice you given. Can’t thank Mr Sullivan and all his team for a knew lease of life.

Dr. Athanasios Tsoumpris

Psychiatrist

Mental State Examination - of the psychiatrist Pleasant on interaction, quickly establishes a warm rapport and puts you at ease. His questions are structured but feel natural, and he allows you to go off on tangents while gently bringing you back on track when needed. He explains his thinking clearly, checks your understanding, and comes across as calm, grounded and genuinely interested. Throughout the assessment he was fully present, respectful and kind, while still being appropriately thorough and evidence-based. Impression Dr Athanasios Tsoumpris is a highly competent and compassionate Consultant Psychiatrist with real expertise in adult ADHD. I felt listened to, taken seriously and never rushed, and I left the assessment feeling understood and hopeful rather than judged. I am very happy with my diagnosis and the way it was reached, and I would wholeheartedly recommend him to anyone seeking an ADHD assessment or ongoing care.

Mr Christopher Hoo

Plastic Surgeon

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Dr. Nikki Ramskill

General Practitioner

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Mr Bart Decadt

General Surgeon

I cannot recommend Mr Decadt anymore. The informed consent and comprehensive discussion was my first step. Then his whole team not just specialists Nurses but dietitian's as well. They clearly work as a team and the after care for more than two years on and offer of psychological support if needed is a true testament to the holistic approach Dr Decadt and the team provide. They are beyond brilliant, they have changed my health and life both physically and mentally. Thank you Dr Decadt and the team, the care has been truly life changing x

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

The hospital itself was great and senior nursing staff on the day were informative and professional. My anaesthetist was phenomenal as was my amazing surgeon. However I had a bad experience with one of the health care assistants who wouldn’t let me use the bathroom and led to a bit of a weird experience. Plus when I got my stitches out two weeks later the nurse couldn’t see the stitches and she gave the tweezer to my fiancé who actually ended up getting the final ones out.

Mr Kirana Arambage

Obstetrician & Gynaecologist

I was feeling very nervous after being gaslit by previous drs, but Dr Arambage was amazing. I instantly felt reassured that he was understanding of my issues. He assured me he was on my side and believed everything I was saying. He listed every symptom I had without even looking at a list I had compiled prior to my visit. I’m very glad that I am now under his care. Thank you so so much for such a positive visit.

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

As always I had an excellent experience today at VB Aesthetics from start to finish. The clinic is beautiful,, welcoming, and the team are professional, warm and friendly. Having had a bad experience elsewhere, I wouldn’t go anywhere else and have been going to VB Aesthetic for many years now. . Nurse Vicky always takes her time to listen to me and the results are natural and subtle.. I highly recommended!

Mr Purnajyoti Banerjee

Orthopaedic Surgeon

I found the treatment received from Mr Banerjee and all the staff that I came into contact with at the London Spinal Unit really excellent. Mr Banerjee's diagnosis and, recommended treatment plan were first class. His explanations of complex issues were clear and, precise. His friendly and understanding manner were also much appreciated. I would thoroughly recommend both him and the LSU.

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

i had a letter confirming my appt yet when i arrived i was told i was not on the list and to contact my consultant's secretary. I did that but five mins later the receptionist called me for my appt. there was general lack of coordination and overall confusion and the waiting room was very full. the drinks machines were OOO so overall it was not a customer focussed experience.

Mr Neil Segaren

Orthopaedic Surgeon

Mr Segaren saw our teenage daughter regarding her up and coming surgery. She had spent a lot of time worrying and was extremely anxious about the procedure, but after meeting Mr Segaren she was filled with confidence and had a good understanding of what was happening and why. His bedside manner was fantastic

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I had an online assessment. I was very anxious first of all as i get anxious with the unkown. but was made to feel at ease by my assessor as she explained and broke down bit by bit of the assesment. I also was not rushed which made me more relaxed as I get time anxiety and I felt listened too.

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

The hospital staff is very helpful, dates and times of appointments are sent promptly. As someone using private medical insurance for the first time, the secretaries / staff were helpful to explain how it works and what to raise with the insurance provider.