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Mr Robert Sutcliffe

General Surgeon

I booked a consultation for my daughter, Olivia Price, with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

My experience was very disappointing with the consultant. I was happy for my appointment to be changed just before attending due to the consultant running late. I was very disappointed with the lack of interest and time shown to be by the consultant. I got 10 minutes of his time to be told to cut out caffeine at the cost of £250. I was hoping to receive some understanding of what could be causing recurrent UTI's and reassuring me of any fears of anything sinister i.e bladder cancer. Only to be told this only occurs for around 10/20% of cases. I think what really irked me was he looked at his watch part way through me speaking This I found very disrespectful and rude.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Mr James Self

Ophthalmologist

Dr. James Self was absolutely wonderful with my 4-year-old son. From the moment we arrived, the staff made us feel comfortable and welcomed, which really helped ease my child’s nerves. Dr. Self was incredibly kind, patient, and gentle, and he took the time to explain everything in a way my son could understand. He made the entire eye exam fun and stress-free, which is not always easy with a young child! My son felt relaxed and even excited during the visit. As a parent, I truly appreciated how thorough Dr. Self was and how clearly he explained my son’s eye health to me.

Ms Mahwash Masood Babar

General Surgeon

Ms. Mahwash Babar was highly professional and reassuring during a potentially difficult time. She knew exactly what was required and made sure the imaging and blood work was organised. The LondonClinic provided a comprehensive service where the customer’s interest prevailed throughout. The total time elapsed from my initial call to the hospital to having all examinations and diagnostic test conducted and the results back was less than 48 hours. A process that would have taken many weeks at best through the NHS. Thank you.

Mr Debashis Ghosh

Breast Surgeon, General Surgeon

I was diagnosed with breast cancer in September 2025. Mr Ghosh is looking after my treatment. He performed a mastectomy with axiliary clearance in early October. The surgery went very well. Mr Ghosh has vast amount of experience and as a result I have had no side effects from the procedure. My recovery was quick. Mr Ghosh also took into consideration the areas that I was particularly worried about and made sure that I feel confident and supported. I am very grateful to have Mr Ghosh as the specialist looking after me.

New Forest Psychiatry

Psychiatry

I was made to feel comfortable right from the start. To my surprise, there wasn’t even a hint of awkwardness. The level of questioning was perfectly balanced - just enough to gather insight without overwhelming me. I often get tearful when explaining myself, but that feeling was almost instantly eased the few times it began to surface. I felt understood, and that made all the difference. Thank you for starting the journey of unravelling this for me. I feel a huge sense of relief.

Ms Alison Luther

General Surgeon

I cannot recommend Dr Luther highly enough! From the moment I walked into her treatment room, I felt welcomed and valued. She took the time to listen to all my concerns, demonstrating genuine care for my well-being. Her holistic approach to assessment was refreshing. Dr Luther's expertise and compassionate demeanour made my experience truly exceptional. She provided clear explanations. I had every confidence in her.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Mr Mark Wevill

Ophthalmologist

I did my own research to find the best consultant possible as this was a big decision for me. Mr Wevill was excellent from start to finish. At every stage, what he explained would happen was what I experienced and it was much more straightforward than I ever imagined. I had LASIK and the results are fabulous. After 36 years of contact lenses and glasses my vision is now perfect.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

Very inexperienced physio. Took significant time to understand the problem. Asked all questions (clearly from script/list of qs), even when already discussed and known as irrelevant, or already covered the answer. Exercises provided in technical terms only, hard for lay person to remember and understand. Zero follow up even though it was promised.

Prof. Jamie Murphy

General Surgeon

We were seen early & he gave an excellent explanation of my situation & the options available. He provided excellent guidance on the best scan & blood test frequency. He also agreed to discuss my case at the MDT. He has now written a letter to summarise my situation which is great to have & discuss with my oncologist.

O'Brien's Opticians

Optometry

Staff are extremely professional and helpful, taking a great of trouble to minimise the amount of time glasses are away having the new lenses fitted - extremely important for a student needing to use a computer for lengthy periods for study. The entire practice is extremely patient-focused and radiates competence.

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I had an acl reconstruction surgery with Dr Bhattacharya and he was great throughout the entire process of the surgery. He was very clear on what was going to happen and didn’t miss out any detail of what the surgery will look like and what the outcome of the surgery will be. He was brilliant