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Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Dr Shaw is extremely pleasant and a great specialist. After having gone through the NHS initially to both an ENT and neurologist I was discharged from the service with little follow up or support and uncertainty as to my exact diagnosis. I continued to suffer from debilaitng symptoms including vertigo attacks and booked an initial consult with Dr Shaw. From the get go I found Dr shaw extremely easy to talk to and he takes the time to explain the potential causes etc and a management plan to treat accordingly. Talking to Dr Shaw has given me hope once again. Very throughough and one of the best drs around for vestibular issues. Would definitely reccomend.

Dr. Reza Abdullah

Respiratory Doctor

I have an Autoimmune disorder with Bronchiextasis. I saw Dr Abdullah due to poor NHS care from both respiratory and rheumatology service at Hammersmith Hospitals. I underwent extensive, blood tests, lung function tests and CT lungs and echocardiogram. I am now better informed about the state of my lungs. My treatment has also been optimised. Dr Abdullah is professional but easy to talk to. He has an excellent bed side manner. He explained my results clearly. I am a retired GP and have no hesitation in recommending Dr Abdullah if you are dissatisfied with your NHS care or have any concerns about your breathing.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I contacted Dr Nikki after being told a n NHS gynaecologist appointment wait was 64 weeks. It was super easy to make an appointment, find out costs and provide information prior to being seen. It was so nice to be able to spend time with Dr Nikki explaining my issues and actually being listened to. Options were discussed fully, blood tests taken immediately, prescriptions issued and delivered the next day. My follow up was arranged promptly, test results discussed and options openly discussed again. Dr Nikki and the services she offers are so needed for women today.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

It was a little overwhelming as I was expecting to discuss fitting a coil and whilst that was mentioned, I was advised about having surgery which was unexpected. I found myself agreeing to the surgery despite not knowing much about it. The risks were not explained and I didnt find out how the procedure would be executed or potential recovery time that might be required. I feel a bit confused about whether this is the right course of action or not. I was not pleased to receive a letter that claimed the risks were explained to me, when they were not.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

I feel I have received exceptional care. My broken wrist was very slightly displaced and after a thorough review and discussion conservative management was agreed , which has certainly been the correct decision for me. I cannot thank Mr McLaughlin-Symon enough for his advice, regular reviews and general support. I felt very well informed and understood why we were pursuing the course of action agreed but also what could be done in the event the healing process did not proceed as desired. Fortunately it did and my wrist is in great shape.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

From the initial outpatient appointment to the procedure , everything was smooth and pleasant. I didn’t have to wait long when I visited the facility and it was not difficult to book appointments for further treatment. Karla, Michele and all the nursing team were very kind , thoughtful and accommodating. The atmosphere was calm and relaxed and they didn’t leave questions unanswered. Dr Woollard was very attentive and helpful. He was reassuring and made everything clear. He was understanding and showed empathy .

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

Dr Rakesh Panchal

Respiratory Doctor

I first consulted Dr Panchal in the autumn of 2022 when I was experiencing respiratory distress. He very quickly diagnosed my symptoms and created a care plan, which brought my condition under control. Recently I had an exasperation of my condition so consulted him again. He allayed my fears and explained the next steps in a comprehensive and compassionate manner. Dr Panchal listens to his patients concerns, explains the diagnosis and involves you in your treatment.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

Mr Niall Sullivan

Orthopaedic Surgeon

From the first moment I met Mr Sullivan, I felt safe and convinced that he would help me get rid of the pain I was suffering. He explained everything in simple terms, was very empathetic to my condition. There was no rush to get rid of me and he welcomed questions that I asked. Initially I was very frightened about having the operation but he was with me every step of the way.Even in theatre he said to me "Don't worry we will look after you" and he did. Thankyou.

Mr Andraay Leung

Orthopaedic Surgeon

Mr Leung was professional and very clear in explaining the issues and finding. I will not hesitate to recommend him and Harborne Clinic to any of my friends for any Ortho issue. I was very impressed with how his secretary Kate was Swift in collating previous records and historical information in a short timeframe. Mr Leung was considerate to put my concerns at ease with clear explanation of the MRI report and finding. Thank you. Kind regards Mallika

Mr Graeme Nicol

Orthopaedic Surgeon

I had two total hip replacements - the first in July 2025 and the second in October 2025. Graeme Nicol carried out both procedures at King’s Park Hospital in Stirling, using the anterior approach. Mr Nicol is an exceptionally skilled and highly professional surgeon with a warm, calm and reassuring manner. I am absolutely delighted with the results, and my postoperative recovery has been very good. I would have no hesitation in recommending him.

Mr Parag Patel

ENT Surgeon

Mr Patel gave me a full diagnosis during my first visit and also microsuction to clear one ear to enable me to hear again. I had previously been unable to hear much for some weeks. The treatment was pain free and did not take long without being rushed. I have no concerns about going to see Mr Patel again and will do so if I have any further problems with my ears.