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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Nuffield Health Highgate Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Cardiology, + 14 more

I am a very active 51 year old man and Mr Atkinson fixed my medial meniscus tear which had been obstructing movement in my leg. After 8 weeks I am back swimming, practicing Yoga 5 times a week (all poses including deep squats and child pose) and I also started kick boxing again. I will be training jiu jitsu again in a week's time. I also climbed the stairs at Highgate tube station this week - all 100 of them - without any pain or locking. I had a very good experience with Mr Atkinson. From initial to final consultation I was very happy with the care given to me. In fact my girlfriend who is also a doctor was very impressed by Mr Atkinson's knowledge on a variety of questions she asked. He was very accommodating of her as well allowing her to talk to him on the phone and with me in my final consultation. I want to thank Mr Atkinson for putting me forward for this care, without this I would be struggling with my physical activities and now I have a new lease of life. Thank you so much.

London Digestive Centre

Gastroenterology

The London Digestive Centre is in a great location, just off Bond Street, making it easy to access. The facility itself provides a comfortable and welcoming setting for patients, and they clearly have access to some of the best doctors, which gives you a lot of confidence in the care you receive. However, the reception experience could have been better. Both receptionists were on the phone when we arrived, and neither came off to assist us or book us in. This was disappointing, as it created unnecessary confusion, especially when time is tight. Ideally, there should be one receptionist dedicated to answering calls and another available to help patients checking in. In the end, we had to go straight to our appointment to avoid being late, and the consultant's secretary kindly stepped in to check us in. While the clinical care was excellent, improving the reception process would really elevate the overall patient experience.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I was in private unit ,I had an apointment with Mr. al Midani. For the subjects kidney , hernia, obesity. I turst Mr. Al Midani. He is a perfect doctor. 👏👏🧿🧿⭐⭐. He thinks with the patient, on the side of the patient. He explains everything briefly. We had the obesity subject in the last 6-8 months. ,it goes very well. I got 18-20 kg lighter. And in a few months Most probably I will have the surgery for my hernia occured after the kidney transplantation/mediterranian univ. Mr. Al Midani will do the hernia operation here in Royal Free. Because he has the experience on both hernia and kidney transplantation. Thanks to him for all his efforts.. And congrats 👏🧿⭐

Dr Nina Salooja

Haematologist

I honestly can't speak highly enough of Dr Salooja (and indeed have sung her praises to family and friends a lot). Dr Salooja offers a level of care that I just think is completely exceptional. She is incredibly personable, takes time to engage, listen and explain whatever medical issues are being discussed, in depth. I'm in my mid-40s and believe she has the best interpersonal skills of any healthcare professional I've ever met. I feel in very safe hands with regards to the medical investigations, discussions around treatment and outcomes; Dr Salooja is clearly extremely knowledgeable and thorough. Very grateful to be under her care.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

My first appointment was cancelled by the clinic this was after telling me to pay the fee upfront and re booked two weeks later. I arrived on time for my appointment and was told there would be a delay again. After waiting for sometime I asked the staff to find out what the delay was I was then seen by the clinician half an hour later. My experience with the clinician I felt was not worth the fee. I was not examined correctly I was not given any advice as to how to deal with the issue and the letter I received afterwards was not very accurate or informative. So I would not go back again or recommend.

Mr Peter Lamb

General Surgeon

I recently had a consultation with Dr. Peter Lamb and was extremely impressed by the experience. His advice and guidance regarding my pending surgery were exceptionally clear, informative, and reassuring. Dr. Lamb took the time to explain every aspect in a way that was both thorough and easy to understand, which gave me great confidence moving forward. The efficiency and professionalism displayed by both Dr. Lamb and his secretary were outstanding, making the entire process smooth and stress-free. I am sincerely grateful for their support and would highly recommend Dr. Lamb to anyone seeking expert care.

Mr Lachlan Carter

Oral & Maxillofacial Surgeon

I had an excellent experience with Dr. Lachlan Carter. He carried out a very thorough examination and took the time to clearly explain my condition in a way that was easy to understand. His professionalism and attention to detail gave me great confidence, and I truly appreciated how patient and reassuring he was throughout the consultation. Dr. Carter’s ability to combine medical expertise with clear communication makes him an outstanding doctor, and I would highly recommend him to anyone seeking quality care.

Nuffield Health Haywards Heath Hospital

Dermatology, Breast Surgery, + 21 more

Mr Wong is an excellent gynaecologist. He listens, asks the right questions, and explains every step in clear language. You feel comfortable the moment you walk in because he treats you with respect and patience. He does not rush you. He checks that you understand your options. He makes difficult appointments feel manageable. My visits with other gynaecologists felt stressful, but he changed that for me. I trust his care and recommend him to anyone who wants a calm and supportive experience

Mr Javaid Ahmad Muglu

Obstetrician & Gynaecologist

I had my first appointment with Dr Javaid Muglu today and it was an amazing experience. He explained everything so clearly to me and I was delighted to see that his approach was towards treating the root cause of the problem, not only the symptoms. He is very easy to talk to and I felt very comfortable asking him any questions I had to which he responded in a very clear way. Overall, I had an amazing experience and would recommend him to anyone who would like to see a specialist.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Blown away by how quickly and thoroughly I was seen. Feel a real relief already that someone has listened to all factors to really understand me and where I'm at with everything. From attending menopause talk on the Friday, to calling for an appointment Saturday, to seeing Nicky Sunday and getting a prescription. Nicky was so lovely to deal with too! Great service, thank you for helping to get me on track.

Mr Sanjeev Bassi

Neurosurgeon

Mr Bassi has been absolutely amazing! My elderly mum has been looked after and cared for in the most sensitive and caring manner. Mr Bassi has taken all precautions and best treatment to improve my mum’s quality of life. He has given her a new lease of life for which the whole family is so grateful. Thank you Mr Bassi and thank you Christine for being so kind and obliging. Best Wishes to you S. H and E. K.

Newmedica Leicester

Ophthalmology

I now have a problem I did not have prior to the operation. I have like a fine mist on the eye which I had treatment on, when I drive at night it is like driving at night in fog, I get more reaction from on coming vehicles which I did not have before. My optometrist contacted you for a referral and was told my eyesight was good enough and would not see me under the NHS but I could go private

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Professor Keir Lewis took the time to truly listen to every detail of my symptoms and concerns without once making me feel hurried. He focused on understanding the full scope of my health, not just quickly moving on to the next patient. After seeing lots of physicians about this issue, Professor Keir Lewis was able to explain me what it might be and why it’s been going on for so long.

Professor Bijayendra Singh

Orthopaedic Surgeon

Letter received on the 5th November. It just states time date and pre op care. Ring the secretary ask for ring back before 5pm on the 5th as I have no idea where to go ring main switch board. Go to area 5 not area go to area 8 not area 8 sent to pre op. No one there myself and another are left banging on the door as there is no one at reception. This is at 16.40

Dr Diab Haddad

Paediatrician

We have had two visits with Dr Haddad with our son and whilst we came with worries and concerns, Dr Haddad really put our minds at rest and reassured us all was fine, explaining clearly what was going on which gave us huge relief and peace of mind. Dr Haddad was amazing with our son who is usually quite reserved and was a calming presence throughout.