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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Skylight Psychiatry

Psychiatry

The staff were lovely, so kind and understanding which has been thoroughly appreciated. However, some frustration noted around wait times. While it is appreciated that diagnostics are a lengthy process and take time, I found issues where my assessments were delayed due to Skylight not having all the information from the forms I had already completed, and after submitting my forms I was not told that all of the information had not been received until I reached out and chased my application due to the time frames I was given being overdue. To improve this experience, more communication on what has and hasn’t been received would improve the experience and shorten some people’s wait times, as my wait time was partially increased due to lack of communication over forms I had or hadn’t filled in.

Dr. Adam Hartley

Cardiologist

I recently met with Dr. Hartley regarding my father’s upcoming TAVI procedure. He was extremely thorough and took the time to review my father’s medical history in detail. I appreciated how patient and attentive he was throughout the consultation, especially as I needed to translate everything for my father. There was no rush, and he explained each step clearly and honestly, highlighting both the benefits and the risks. His thoughtful and calm approach helped us feel informed and supported during what is a very sensitive time. I’m grateful for the care and professionalism he showed during our visit.

Miss Claire Mellon & Associates

Holistic Therapy, Obstetrics & Gynaecology, + 1 more

Dr Karolina Afors is highly skilled and took plenty of time to read through my pages and pages of notes at our first appt. After being dismissed by other doctors, she was a breath of fresh air with lots of ideas, and she was invested in helping me get my life back from pain. The medicines she has prescribed me for my endometriosis have changed my life and she always has a range of suggestions for symptom management of many conditions. Cannot recommend her enough. I've got my life back with her help.

Mr Rick Popert

Urologist

I first saw Mr Popert in 2016 and before we eventually 'found' my prostate cancer in 2023, I had several years of his unwavering thoroughness and care. This included two prostate biopsies (6 years apart), several MP MRI's and regular PSA testing. When eventually diagnosed, this had all meant we had caught it early which left all treatment options on the table. Eventually opting for Brachytherapy, my care under Mr Popert and his team has been first class. I can't recommend him highly enough.

Private care at the Western Eye Hospital

Ophthalmology

For private treatment it was very disappointing. The overall building and facilities were shabby and rundown. There was no reception or anyone to direct me as where to go. If your Trust is to offer private treatment, it has to be more professional and provide better quality facilities otherwise it is taking money under false pretences. It is not want private treatment should be.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

The staff team were absolutely amazing from front desk to care to surgery and extremely patient with an awkward customer, I couldn't rate them better Stand outs were Tony (obviously), Scott, Kelly & Vicky (sorry not sure if I have these names all correct) An all-round great experience apart from the number of needles required but that's my fault THANK YOU team Coriel

The London Clinic

Physiotherapy, Dermatology, + 13 more

Initially I went to the London clinic hospital, but was redirected to the correct building.. Again, slight confusion for me in Filling in the registration form, which I then failed to hand to the consultant. I was again not sure where to wait as clinic D and E are on the same floor. This was all resolved by having an excellent interview with my chosen consultant

Nuffield Health Haywards Heath Hospital

Dermatology, Breast Surgery, + 21 more

FELT VERY CONFIDENT WITH MR WONG QUESTIONS ANSWERED, EXPLANATIONS AS TO PROBLEM AND WHAT WOULD BE BEST TREATMENT FOR ME PROS AND CONS OF OP, HE FITTED A PESSERIE WHICH SO FAR WORKS WELL FOR ME. HE DID MENTION THERE WAS A CLINIC FOR WOMEN With pessries who need help removing /changing it, I forget where it was please can you inform me Thank you

Professor Neil Ruparelia

Cardiologist

I was extremely happy with my visit. Not only was my session with Prof Ruparelia very helpul but the young lady who did the ECG was extremely pleasant. The only other comment I would make, and it is not significant, is that I wasn't impressed by the reception desk clerk - a bit more politeness and welcoming tone would be a good thing!

Mr Gordan Grahovac

Neurosurgeon

Five star...I was given time to fill Mr Grahovac on the history of my pain and he really heard my issues ..explained fully where my problems lay in language I could understand and reassured me about my concerns and worries ...I would not hesitate to see Mr Grahovac again or recommend him fully gained my respect and trust ..

Professor Peter Irving

Gastroenterologist

I had an excellent visit and procedure with Professor Irving. He healed my past stomach issue and the recent surveillance endoscopy went smoothly. As always he is professional and kind. His team is well trained and efficient. Altogether amazing experience and I am thankful I was in the best hands.

Mr Akash Sharma

Orthopaedic Surgeon

Have found the process from start to finish absolutely wonderful before and after care has been excellent! Mr Sharma has always been attentive and amenable at every turn. Fantastic outcome looking forward for the other one. Would recommend to having the other one done!

Dr Stephanie Arnold

Dermatologist

Doctor Steohanie Arnold is the best doctor I have ever encountered. She is welcoming, warm, reasuring, and most importantly extremely knowledgeable. She explained things in a way that helped me fully understand. I would not hesitate to ever visit her again. Thank you!

Mr Hisham Osman

General Surgeon

Mr Osman is one of the best doctors I’ve ever see. He is thorough, incredibly knowledgeable, personable and very good at putting you at ease in situations where it is very easy to feel overwhelmed and nervous. I will never see a different breast specialist.