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Dr Dimitra Metheniti

Paediatrician

I am writing to provide feedback following the recent online ADHD assessment regarding my son, Kaiyan. This feedback is offered constructively, with the intention of supporting shared understanding and ensuring the final report reflects the full context. This appointment was attended at a point of significant exhaustion. As a parent of a child with complex needs, substantial time, emotional energy, and personal resources have been invested over many years in seeking understanding, assessment, and appropriate support. The intention in attending this assessment was to gain clarity, guidance, and support during an increasingly difficult period. While there was calm engagement with Kaiyan and some review of history, the overall experience did not feel sufficiently grounded in the full developmental, medical, and contextual picture. Key aspects of the urgency of the referral, the cumulative impact on family functioning, and the extent of previous attempts to seek help did not appear to be fully explored. It was helpful that leg pain, dyspraxia, and a whole-child perspective were considered; however, these observations would have benefited from fuller integration of existing history and context. Discussion surrounding ADHD diagnosis and medication occurred without clear acknowledgement of the prolonged and often challenging efforts already undertaken to access support. This was particularly difficult, as it was experienced as implying that the pursuit of assessment was primarily medication-focused, rather than reflecting the reality of the situation or the breadth of concerns relating to anxiety, phobias, demand avoidance, and overall functioning. It was upsetting to hear that the low school ADHD rating was considered to limit evidence across two settings. When increased conflict between Kaiyan and his father was mentioned, the subsequent focus on punishment and physical discipline—while recognised as part of standard ADHD enquiry—was experienced as misaligned with the context in which the information was shared. The tone of this line of questioning felt difficult, particularly given the absence of any safeguarding concerns, and contributed to a sense that parental actions were being scrutinised rather than the child’s needs being explored. This experience was reminiscent of previous NHS interactions in which parental concern has been perceived as problematic rather than contextualised, including prior paediatric consultations relating to leg pain where concerns were minimised. It is also important to note that Kaiyan’s father is highly involved in his care and daily regulation needs, including carefully preparing routines such as ensuring his lunchbox is appropriately organised. During the appointment, there was limited opportunity to convey the extent of prior investigations relating to leg pain, vitamin D, dyspraxia (which has been explored and ruled out), and possible hypermobility, despite extensive engagement with GP, NHS, orthopaedic, and specialist services. Greater exploratory questioning and integration of existing reports may have supported a more complete understanding of this history. Overall, the assessment appeared to move relatively quickly towards formulation and advice-giving. For a parent already experiencing significant fatigue and pressure, this approach felt misaligned with the need for collaborative exploration and validation of lived experience. Rather than feeling supported or guided, the interaction was experienced as judgement, which contributed to feelings of inadequacy at a time when reassurance and clarity were being sought. The cumulative developmental history, current level of impact, and constraints faced by the family did not appear to be fully reflected within the appointment. The experience was consistent with interactions where parental concerns and lived expertise are positioned as secondary to professional formulation, rather than integrated as essential clinical information. Thank you for taking the time to consider this feedback.

Mr Bilal Al-Obaidi

Orthopaedic Surgeon

From my first consultation through to my last when I was discharged from his care, Bilal has been the most reassuring, calm, informative, patient and genuinely caring surgeon I could have wished for. During that first consultation he was not pushy and was very clear and thorough in his reasoning for recommending a TKR. He then explained what he would do during the procedure, what recovery would be like and his role throughout the process. Even when I had to postpone my operation due to an unrelated illness, he and his assistant were understanding and flexible, rescheduling for when would be most convenient for me. On the day of the operation, Bilal was at the hospital before I arrived and came to see me and again provide reassurance and clarity on what was happening. I next saw him in the anaesthetic area and I was in no doubt that I was in great hands. In the recovery area afterwards he was there making sure I was feeling as well as could be and then visited my room on both days post surgery to assess my progress and let me know his opinion. When I was in need of a repeat prescription for pain medication he was prompt and during my first post op consultation he was very encouraging, understanding and also clear on milestones I needed to hit. He also provided a sick note after discussing this with me. My last consultation was similar, and he first to say happy new year as well. I have a long way to go but I count myself lucky that I landed in the care of Bilal, and would recommend him to anyone with an acute knee condition.

Mr Awaiz Ahmed

Orthopaedic Surgeon

Dear Mr Ahmed, I am writting to express my sincere gratitude to you, Mr Kotrba, Mr Lambett, Tobias, and all of your surgical team at croydon university hospital; For yours and Mr Kotrba's expertise and steady hand during my surgery for Severe Cervical Stenosis on 10 December 2025. I am aware that it was a big and delicate operation and I deeply appreciate the way you explained the risks before the procedure. This really put me at ease and was the deciding factor as to why I went ahead and "took a chance". You gave me a second chance at life, at the grand old age of 80, and I can not thank you enough. I am recovering well and feel very blessed to have had you and Mr Kotrba as my surgeons. The outcome has exceeded my expectations and I am forever grateful. Best Regards, Vallis

Dr. Derek Ho

Ophthalmologist

I was a little concerned because my appointment was delayed due to a problem with the machine but everyone was so kind and comforting. My appointment could have been rearranged for another date but everything was done to ensure my operation went ahead that day. This I very much appreciated because I was really worried about having the procedure. I was very nervous but Dr Ho explained what he was doing and what to expect every step of the way and this helped me to relax. I felt everything before, during and after the operation was explained clearly and fully. Back at home I found all the booklets and other paperwork very easy to follow and so I knew what to expect and what to do. After I had bathed the eye the following day I could already see clearly. Thank you

Miss Tania Adib

Obstetrician & Gynaecologist

I cannot recommend Dr Tania Adib highly enough. After experiencing severe vaginal atrophy as a result of breast cancer treatment and while taking Letrozole, I was struggling both physically and emotionally. Dr Adib approached my situation with exceptional care, knowledge, and empathy. She listened carefully and recommended the MonaLisa laser treatment, which has helped me enormously. I am so glad I followed her advice — the improvement in comfort and quality of life has been remarkable. I feel like a woman again! I believe that Dr Adib combines outstanding medical expertise with genuine compassion. I’m deeply grateful for her help and would encourage any woman facing similar issues to seek her care.

Dr Ben Davis

General Practitioner

My overall appointment with Dr Ben Davis at the Central Health Clinic was excellent. The whole experience from reception to the clinical appointment with Dr Ben was very professional, thorough, friendly, welcoming. Dr Ben made me feel at ease, asked very pertient questions, listened carefully, carried out the pertinent tests and gave me a clear summary of how we should proceed. He obviously has great understanding and knowledge of these sensitive issues medically and emotionally which made me feel I was in good hands and could trust him. In addition, I had the test results and a summary letter of the appointment from him in 24 hours- so very efficient.

Poland Medical

Cardiology, Dentistry, + 12 more

I am extremely satisfied with the services at Poland Medical in Harrow. Every time I face health issues, I can always count on professional advice, thorough examinations, and an accurate diagnosis. I am particularly happy with the pediatrician; my children have received the best care in the world here from a doctor who always goes above and beyond. I cannot imagine a better place for me and my entire family. The doctors are professional, kind, and always helpful, and the same goes for the lady at the reception. I highly recommend this clinic!

Basuto Medical Centre

Dermatology, General Practice (GP), + 1 more

Since I joined in 2000, I have been elightened and guided every step of the journey I needed to make for and with the maintenance and improvement of my health. Dr McMichen has at all times made clear connections between any of symptoms I described and the possible pathology behind them. In addition I have always had the most considered responses to any alternatives there might have been. My experience over 26 years has left me aware of the considerable knowledge and professionalism which I have been offered on each and every visit.

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

I recently visited AURA for a routine examination and dental hygiene appointment. The team conveniently scheduled both so I could have everything done in a single visit. Dental hygienist Marta provided a thorough yet gentle clean and polish, along with helpful advice on maintaining good tooth and gum health. Dr Nadine Skipp is extremely knowledgeable and skilled, but also very kind, and took the time to explain everything clearly. Everyone at AURA was friendly, professional, and welcoming.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

Thyroid blood test. Never been before. Autistic so some challeges : a sign on door to push would have helped, it was intimidating, couldn’t get in straight away. An area with reduced lighting to wait would have reduced my overwhelm, was very close to waiting outside. Became very overwhelmed trying to explain which test I had booked, knew there was a fault on the website. Although the situation was rectified satisfactorily, it was still an overwhelming, triggering experience.

Mr Gurdip Shergill

Orthopaedic Surgeon

Had a review on my right shoulder today with Mr Gurdip Shergill at New Hall Hospital. He explained in detail the issues with my shoulder and how we could move forward with a plan. I was able to make an informed decision and surgery was decided. A rare gentleman in this busy world and with a smile. Very professional, never felt rushed and was given the option to ask questions. Very impressed and have asked for my husband to be also referred for treatment under Mr Shergill.

Sapphire Eye Care

Ophthalmology

Every stage of my procedure for my cataract operations (both eyes a week apart) went like 'a dream' from the excellent initial Consultation with Professor Luff, to the 2 excellently/professionally executed outpatient operations he and his excellent team carried out, to the excellent aftercare and not to mention the miraculous results!. If anyone (like me!) is petrified of such procedures I would highly recommend Professor Luff and his Sapphire Team.

dentalessence - Haywards Heath

Dentistry, Oral & Maxillofacial Surgery

No worries at all. Am a little confused with the form filling in via the web site, and I am inundated with reminders to fill them in both on the Internet and on my phone. It often makes me wonder if you have received them? Everything absolutely fine otherwise... My deafness causes me a problem, but once I have reminded the staff I am deaf, then they always make sure I understand what they are saying.

Dr. Arif Hussenbux

Gastroenterologist

I found a doctor Arif a pleasure to deal with, he is clearly an expert in his feeld and knows everything you would expect someone in his position to do so not only that he is very approachable communicative and has a good sense of humour and friendly which is important to me my dealings with him have been superb. I would definitely advise anyone to use him and I will do so myself if required.

Appi Clinics Wimbledon

Pain Management, Physiotherapy, + 2 more

I have been recovering from a frozen shoulder over the past 8 months. Georgie has been excellent in the various phases of the treatment. She has produced different sets of individual exercises to strengthen and stretch the joint and muscles as the condition has improved. She has also provided invaluable 'hands on' physiotherapy when required.

Dr Shilpa Davé Private GP Surgery - Teddington

General Practice (GP)

I managed to get an appointment straight away. The online system was very straightforward and the doctor I saw, Dr Jennifer Lamond was just lovely, very professional and gave me clear plan of action to deal with my symptoms. I required an Xray and within 1 hour of getting home the hospital had telephoned me to book me in. All very efficient.