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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Mrs Kadi Pariis

Physiotherapist

I had a treatment for an arthritic big toe at Gecko Fitness Clinic, using a product called Cingal under ultra sound guidance and I genuinely can’t believe the difference it has made. Before the treatment, pain and stiffness were really limiting what I could do, especially with sport. I’m currently away snowboarding, and the improvement has been incredible. Pain has been significantly reduced, movement feels much freer, and I’m able to enjoy the slopes without constantly worrying about my toe. It’s made a huge difference to both comfort and confidence. The team at Gecko Fitness Clinic were professional, knowledgeable, and took the time to explain everything clearly, which made me feel very reassured. I would highly recommend both the clinic and the treatment to anyone struggling with arthritis or joint pain.

Dr Mohammed Al-Khateeb

Audiologist

I had been struggling with my hearing for a long time and visited several doctors, but unfortunately there was no improvement and no clear diagnosis. It was only when I met Dr Mohammed Al-Khatib that I finally understood what my real problem was. He is an outstanding ENT doctor — extremely knowledgeable, professional and patient. He took the time to listen carefully, explained my condition in a clear and reassuring way, and made me feel confident from the first appointment. Although my hearing had not improved before, Dr Al-Khatib was the first doctor who truly identified the issue and put me on the right path. I am very grateful for his expertise and care, and I highly recommend him to anyone looking for an excellent ENT specialist.

Dr Shankara Paneesha

Haematologist

I have been a patient of Dr. Paneesha’s for around six months now. Being diagnosed with my condition, I knew that it was going to be a long road and a tough battle to good health. Dr. Paneesha’s reputation preceded him and upon meeting him he assured me that I was in good hands, and he definitely kept his promise. He is such a thorough, caring and attentive person. Always greeting me with a smile along with a joke or two, easing the tension in the room. Whether it’s good or not so good news, his delivery is always honest and always impeccable. Now, I am on the other side of treatment and I’ve just received the most amazing news regarding my health, and I am so happy he was guiding me through my journey. Thank you Dr. Paneesha.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan is a superb obstetrician. We were fortunate to be introduced to him during an open evening at the Portland Hospital, and within minutes of talking to him, I thought that he was the right fit for me during my first pregnancy. My husband and I thoroughly looked forward to each appointment with Dr Duncan during the 9 months of pregnancy; we always felt informed, cared for and safe in his hands. His qualifications and experience speak for themselves, but in addition to that he is a warm and interesting person and we always enjoyed his company, as we did that of Colette, his phenomenal secretary. We are supremely grateful for the experience with Dr Duncan and could not imagine a better one with anyone else.

Dr David McKean

Radiologist

I had an ankle injection carried out by Dr. David McKean, and I honestly couldn’t have asked for a better experience. From start to finish, he explained everything clearly and thoroughly, making sure I understood exactly what the procedure involved and why it was being done. He took the time to talk through potential side effects, answered questions calmly, and was very reassuring throughout. The procedure itself was seamless, quick, and went extremely smoothly. Dr. McKean’s professionalism, clarity, and calm approach made the whole experience straightforward and stress-free. Thank you very much — absolutely amazing.

Mr Ed Casswell

Ophthalmologist

Having been terrified to get my cataract done, I did a lot of research and found Ed Casswell in Nuffield in Brighton . From our first meeting I liked Ed, he’s professional, friendly and very experienced! As I hate anything to do with eyes I asked for deep sedation and he was fine for me to have this, which was marvellous as I was completely knocked out during the whole process . Recovery was good and I could see out of my new lens straight after the op . Recovery was smooth and no pain at all . I will need the other eye doing sometime in the future and I will definitely be using Ed .

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar was warm, professional and put me and my family at ease. I have struggled with getting support elsewhere and suspected a tongue tie but it finally felt as if someone was listening to me about our issues. The procedure was really quick and my baby was calm.and happy after one minute. Would recommend wholeheartedly to anyone having any issues with breastfeeding. My son is so happy now and making much cuter noises now he can move his tongue!

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Mr Rhys Thomas

General Surgeon

Mr Rhys Thomas is a professional who is at the top of his game. i chose him after researching, and i was not disappointed. After he reviewed the results of the ultrasound, he physically examined me to assure himself of the findings. We discussed the options, and both agreed that a repair of my hernia would be the best course of action. The operation took place a few weeks later and was a success.

Mr Akash Patel

Orthopaedic Surgeon

I rate Mr Patel as a top surgeon. His care and attention to detail is excellent, and the journey from referral to having received my much needed surgery, superb . I have undergone a successful complete left knee replacement surgery on the 5th November 2025. Mr Patel has hugely improved my quality of life, by giving me back my mobility . I highly recommend him.