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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

i can’t fault the friendliness and cleanliness of the building, as both were fine. However i’m personally disappointed in the follow up for my appointment, without going into too much personal detail, my issue involved changing mental health medication which needed close monitoring, i found it challenging having to email a generic email to discuss my private information with admin staff on a friday morning after my appointment , and was left all weekend without any feedback, i ended up getting a generic email on monday morning. this could have been detrimental to a vulnerable person changing a medication so flippantly and am quite disappointed that this GP didn’t take this into consideration and lacked holistic care. i had clarity not to change my medication on a whim on the advice of the gp as i felt the support wasn’t there. duality healthcare could be positive to a physical ailment but not in this case. i was actually going to join as a member but decided against this due to my experience with duality.

Dr Becky Bayele

Paediatrician

I am extremely impressed with Dr Bayele’s work. I highly appreciate the speed of her response and the professional confidence with which she structures the assessment and follow-up process. Her analysis is thorough, clear, and clinically precise, grounded not only in test results but also in the child’s real-life functioning across different contexts. What I find particularly valuable is her ability to recognise when a case requires a multidisciplinary approach and to involve the appropriate colleagues with complementary expertise — especially in more complex situations involving epilepsy, attention difficulties, and overlapping neurodevelopmental profiles. Her work combines strong clinical competence, calm and respectful communication, and clear clinical reasoning, which inspires confidence and provides a genuine sense of support throughout the process.

Mr Abdul Kasem

Breast Surgeon

Mr Kasem was very kind, made me feel confident I was going to have my scans and then he would give me a clear outcome that I would understand. He took the time, without me even asking, to explain the mammogram I had last week, what they had seen and how the scoring system worked. He then told me exactly what would happen today at the appointment and he specifically asked my consent to examine me, and again before he carried out the examination itself. He checked with me if I had any questions at the end of both the before and after consultations. Honestly, I could not think of a single thing that could have been better, I felt he was incredibly respectful and thoughtful as a doctor.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

The imaging team — particularly R. Wilson and L. Kuriakose — were outstanding. Their efficiency, professionalism, and the way they worked with me throughout the treatment were superb. In contrast, communication from the reception team was limited. There was little information provided regarding waiting times or updates, and my next of kin were not kept informed about what was happening or how long the process might take. This created unnecessary uncertainty during an already stressful time. Parking was also extremely challenging, to the point where travelling by train would likely have been easier.

Dr Diab Haddad

Paediatrician

My daughter has been seeing Dr Haddad on and off for the past eleven years. He is extremely personable, professional and above all kind. She feels he always listens to her and takes her seriously, and as a parent it is such a relief to find a professional who takes what you say, as well as what your child says, completely seriously. He has a high level of care and refers to other specialists as and when needed. We couldn't recommend him highly enough. He noticed that my child had a rare medical condition which most healthcare professionals dismissed and has been helping us with it ever since.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

GenesisCare Oxford

Oncology

Staff very friendly and nice facilities. However, my experience booking an appointment was frustrating. The consultant’s PA insisted that I go to GenesisCare for the ultrasound but then booked my appointment on a day where the technician was on annual leave, so I had to make an extra visit. I was unhappy to need a second visit just for ultrasound - the consultant’s PA insisted that I see the consultant at GenesisCare, which is less convenient location. but booked my appointment on a day where the technician was on annual leave.

Mr Edwin Prashanth Jesudason

Orthopaedic Surgeon

I had my operation at the Hand Clinic yesterday (Carpal boss & ganglion removal) Mr Jesudason was my surgeon He is caring sympathetic & a very gifted surgeon He has looked after me for the past six months and given me hope support & care I am blessed to have found such an extraordinary gifted surgeon The iiHand Hospital is immaculate Mr Eurnice Fozia Bhing & all the staff look after you every step of the way They are professional & kind My experience has been 5 star plus! Thankyou from the bottom of my heart

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Practice (GP), + 10 more

The most important thing for a patient undergoing a medical procedure is the trust between the patient and the treating physician. From the assessment meeting, followed by the brief consultation with Dr. Seward, and throughout the medical procedure, I felt that I was being treated in the most professional manner possible. Dr. Seward demonstrated extensive knowledge, professionalism, and confidence, and created a comfortable atmosphere between us, providing clear information throughout the entire process.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

There was a delay on my appointment time but the doctor was genuinely apologetic explaining they had dealt with an urgent hospitalisation. This was completely understandable and reassuring that this was an exceptional delay that was not standard. I felt I was listened to and had everything thoroughly explained. I also felt there was genuine empathy. As a result I understood the diagnosis and it helped relieve some of the stress I was going through. I would highly recommend this service.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Very good ,only thing is after surgery and just before final appointment I was asked for my bank details I had paid everything last Nov a month before my surgery they agreed everything was paid but wanted to have a bank card on record ,Why ? I was asked again when I went to see mr smith for my final check up ,absolutely no need if front of other people when I didn't owe anything it made me feel like I owed something even though she said it was a token just to have it on record

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Overall experience was good, its just last day after one staff's manners made it all very sour. My impression was staff in question was ready to go hone after her shift and as my lift couldn't come before the end of shif ,she made me feel as I have where to go and makings an excuse for late going home. All sorted with very friendly staff who came on night shift after her. I did staff let know that I will be going home afrer 8 pm.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis was very professional and amiable. She took the time to chat on the phone and in person, answering all my questions (there were many!) in detail and with patience. There were some tests I wanted to book and she explained they were not necessary, which I found thoughtful as it helped save on the expense. Her prices were very reasonable and she was able to advise on which venues were less expensive,l again saving money.

Mr Amir-Reza Jenabzadeh

Orthopaedic Surgeon

I recently underwent a complete hip replacement under the guidance of Mr Jenabzadeh, he was very thorough with his explanation of what would happen during surgery etc. The surgery went well and has been a total success, recovery was swift. Mr Jenabzadeh is professional, friendly and approachable, I cannot thank him enough for making my hip replacement a success. Highly recommended. Thank you Mr Jenabzadeh and your team.

Mr Ross McLean

Breast Surgeon

Mr McLean and his team at both Gateshead QE and Grindon were incredible. Fortunately I have had little cause to engage previously with surgeons, but Mr McLean's bedside manner and his dealings with me were amazing at a time when I was frightened, bewildered and uncertain of my future. He treated me as a person with feelings and not simply another random individual who needed his and his team's care.

Dr Chris Duhovic

Dermatologist

Everyone I met from Dr. Chris Duchovic’s team was incredibly helpful and pleasant — from his PA to the nurse, and Dr. Duchovic himself. This was my first time having a patch test, and they made the experience so reassuring. They explained each step clearly, ensured I understood the process, and provided excellent care throughout.