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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Mr Niall Sullivan

Orthopaedic Surgeon

I cannot thank Mr. Niall Sullivan enough for the excellent care I received throughout my hip replacement journey. From the very beginning to the end, his professionalism, skill, and genuine care were outstanding. What really set him apart was his dedication. Niall came in every single day whilst I was in hospital to check on me, even on Sunday, which meant so much and was incredibly reassuring. He always took the time to explain things clearly, answer questions, and make sure I was comfortable and confident in my recovery. I felt truly looked after at every stage, and the standard of care was exceptional. I would highly recommend Mr. Sullivan to anyone considering hip replacement surgery. An outstanding consultant and a credit to his profession.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Miss Hui-Ling Kerr

Orthopaedic Surgeon

When I was referred to Miss Kerr I had little hope of a positive outcome however from the first consultation I was given clear information on how and what surgical solutions would help me. At each consultation I left feeling confident that I would be able to live without the endless pain I had been suffering for years. I need further surgery as both the right and left sides of my lower spine were impacted but at 5 weeks post op to the right side I am feeling the benefits. The care and compassion I received was outstanding and I am strangely looking forward to the next stage. Miss Kerr is professional and considerate, and has already changed my outlook for the future for which I am very grateful.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Dr. Iulia Danciut

Neurologist

Iulia was very thorough during the consultation. She took time to ask detailed questions to fully understand my situation and explained everything clearly and in a way that was easy to understand. I never felt rushed, and she made sure I was comfortable discussing my concerns. What I appreciated the most was her practical approach — she didn’t just listen, but actively suggested solutions and next steps that felt realistic and tailored to me. She is professional, patient, and genuinely cares about her patients.

Mr Aakshay Gulati

Oral & Maxillofacial Surgeon

From my first consultation with Mr Aakshay Gulati to my recent surgery was first class. Everything was thoroughly explained to me about the surgery and the side effects. The documentation and videos i received explaining each step of procedure were first class. Mr Aakshay Gulati and the team at Kims Hospital made feel relaxed and cared for with a high standard of professionalism. Would not hesitate to recommend.

Mr Amit Putti

Orthopaedic Surgeon

I had a shoulder issue which was not resolving itself with Physio so my physiotherapist advised me to get it checked by an orthopedic shoulder specialist. Mr Putti diagnosed the problems, arranged for an xray during my consultation, explained my options with the risks and gave me a cortisone injection, which has resolved my issues, all within a 1 hour appointment. A very efficient, professional service.

Dr John O'Donohue

Gastroenterologist

I have met Dr O’D three times. Initial consultation, scan, results. He was helpful, informative and thorough. He explained the science bit and - because I was anxious about the results because of previous skirmish with cancer - very reassuring. He and his team were responsive and informative. He has a lovely gentle tone about him which goes alongside an obvious deep knowledge of his subject.

LIPS Healthcare

Anaesthetics, Cardiology, + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

I had the best taking blood experience at MUMS. Usually it takes about 4-5 goes of me being pricked with a needle and it’s usually quite uncomfortable but here the doctor really took his time trying to find my veins and kept checking in on my wellbeing. I was only pricked once and it was successful (and no bruising afterwards). I would highly recommend.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.

Dr Glyn Thomas

Cardiologist

I had a great experience with Dr Thomas today, he is professional, friendly, and genuinely understanding of how my symptoms had been affecting my health and daily life. I felt listened to and supported throughout the appointment, which made a real difference. I would highly recommend him to anyone looking for a caring and attentive doctor.