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Professor Sagar Doshi

Cardiologist

Nobody looks forward to a heart operation and I was certainly nervous as I arrived 30 minutes late due to a traffic jam at the QE main car park. The receptionist was cool and just told me to wait. When the porter arrived to take me to my room, the personnel interface changed to friendliness and quiet authority for the duration of my stay. As the process unfolded every new person was friendly and smiling. I met Prof Doshi for a final briefing at which he told me that due to my low pulse rate, the chances of needing a pacemaker during the procedure were 1 in 4. I remember very little of the procedure in the operating theatre though astonished by the visible technology. When I became more conscious of events, I was on a bed in the ICU unit. I can then only describe my feelings as totally subservient to the warm people attending me and feeling extremely relaxed. The degree of attention was extremely confidence building. Prof. Leyva visited me to explain that a pacemaker had been fitted during the operation though I hadn't previously researched the implications of that. In the next 24 hours, I must have had twenty different people attend me and all behaving in the same friendly professional way and rebuilding my own confidence. The physio took me from my bed for a walking and stairs test and pronounced me fit to go home. When I was asked to order some lunch prior to discharge I was invited to have my wife also join me for lunch which was a nice way to end my stay. I was surprised at my own feeling of normality walking to the car park only 30 hours after arriving and having undergone a serious operation which only a few years ago would have required an extensive stay in hospital. On my return home and back in my study I was able to relax and share with my wife the discharge notes and recovery regime. I write this five days after the operation and now into 3 ten minute walks a day which I am finding easy to do without any breathlessness. As I work towards full recovery, I will probably look back forgetting the anxiety of the time and think only with gratitude of those remarkable people and the amazing work they do. Paul T

Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited for an US abdominal and internal after NHS scan could not find my ovaries due and I was very anxious to find out if theses were causing my pain. I was fortunately referred by my GP quickly and seen the following day. The experience was totally different to the NHS one. My questions were answered rather than the NHS “you will need to speak with your doctor “ response to every question. The consultant Christina spent time to get the necessary images and did advise further scans to eliminate any issues with bowel/colon. The whole experience was very comfortable and I did not feel like I was being a nuisance by asking questions about my body!! Thank you so much. It was ++ reassuring and did also identify a condition which I may have causing the pain.

The National Heart Clinic

Cardiology

Dr Lo Monaco places empathy at the heart of his practice. He sees you as a fellow human first and has the soul whispering skill of knowing intuitively how to put you at ease. This is combined with exceptional domain expertise in cardiology. He cheerfully communicates this expertise with authority and compassion. In each of our consultations, I have felt seen, heard and loved. When you realise you have a heart problem, the anxiety can become immense and make matters worse. Hand on heart, Dr Lo Monaco has not only shown me a path to improved heart health but also from day one removed the fear from the process. Thank you Doctor.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

Mr Kenneth Emmanuel

Obstetrician & Gynaecologist

I’m really pleased and I finally feel like someone treated me as an individual rather than a statistic. The Dr is kind and empathetic and clearly good at what he does but also cares about what he does. Thank you. I only put 4 stars for the explaining /sharing information question because I would like to have come out of the consultation with a bit more in writing in terms of specifics and next steps. Although I feel like I was given all the information verbally once I left I felt like I forgot some of it.

UK Vein Clinic - Birmingham

Vascular Surgery

Not a good experience as I imagined paying privately would give. Unable to get prescription due to Dr putting my name as prescriber ? Telephone answering machine usually and although tried to sort I was left without medication . Reacted to dressings again so not feeling good at moment 😩 Please remember conversation during the procedure makes it a lot more invasive. Hoping this time I will free from pain !

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

Mr Mark Harris

Orthopaedic Surgeon

Mark was superb. His calm professional demeanour was exactly what we needed. We have full confidence in Marks ability and feel very fortunate he was our dr. We felt well informed, given the right information at the right time and our child felt comfortable at each stage. Mark is a wonderful, professional with exactly the correct energy level.

Dr Aaisha Opel

Cardiologist

Dr Opel, is amazing I would truly recommend her, for years I had no clue what was going on with me and having worsening health over the years, Dr Opel was straight on it, ordering relevant testing. She helped me so much with understanding what could be going on and what the treatment was. I truly recommend. Thank you

Mr Gavin McCoubrey

Plastic Surgeon

Mr McCoubrey is friendly, approachable and professional. He explained everything in detail and answered all my questions, which put me at ease throughout the whole process from consultation through to surgery and the follow up appointment. I would highly recommend him as a skilled consultant specialised surgeon.

Mr Amar Alwitry

Ophthalmologist

I recently visited Woodthorpe Hospital for a cataract operation, I found the service to be excellent from reception to discharge The staff and Mr Alwitry were very reassuring and informative throughout the procedure and I would not hesitate in recommending Mr Alwitry and his team to other people

Miss Lucy Satherley

General Surgeon

Found Miss Satherley to be very easy to relate to and she gave clear explanation of what would happen at the appointment. The results of the tests performed were given in a manner easy for me to understand and advice given on how to hopefully resolve my current problem moving forward.

Mr Simon Bott

Urologist

I have seen Mr Bott on several occasions at his clinic and can only score him 11 out of 10! He has a lovely bedside manner and listened to all my concerns. His knowledge is second to none and he takes time to explain everything thoroughly. I honestly cannot recommend him enough.