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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

Dr Matthew Balerdi

Cardiologist

This is my first consultation at Rookery Healthcare and I cannot thank Doctor Balerdi enough. Having been 6 months feeling extremely unwell and getting nowhere with the NHS, I contacted Rookery Health and with just one consultation I feel safe that I will be receiving the service which will hopefully put me back to good health. The office is in a good location plenty of parking and the venue is a modern business centre. The office is comfortable and Dr Balerdi and his secretary were very welcoming and put me at ease. I feel the information that was given to me was constructive and I am confident that this will be the way forward. I have since sent communication to Doctor Bederdi and it was answered immediately no long wait for Drs appointments such as our local surgery. The service is excellent and I can highly recommend Rookery Health Care.

Mr Ali Al-Lami

ENT Surgeon

Mr Al Lami is friendly, professional and explains conditions very well. I was surprised to hear that there were simple procedures, such as a Barium swallow, which could not be done (with payment) at WHH. That was a benefit I had expected of attending a relatively small private hospital that is next door to a main Kent NHS one. However the process of referral to another hospital was very quick ; and I got an appointment for radiography tomorrow , also very quick , so I am pleased with the service. I do hope there will be a surgical cancellation on his list that will allow me to have any procedures necessary completed before January .

Dr. Geetha Gandluru

Paediatric Psychiatrist, Psychiatrist

It would really help to recieve more accurate information on the assessment procedure before attending. Details such as if parent remains with child, if appointment also needs a seperate parent meeting and an indicator of when diagnosis would be made. It didn’t really tie up with pdf sent on welcome email. Would be better to schedule in parent appointment at a similar time as first child assessment appointment, or/ and make it clear this is the procedure. Phoning up Harley mind care prior to attending did not help me to understand & actually conflicted with what happened at appointment.

Mr David Sidloff

Vascular Surgeon

Mr Sidloff was very professional, very polite and welcoming to myself and my partner who attended my appointment with me. My overall experience from the initial first consultation appointment, through the surgery and follow up appointment was perceived with great care and professionalism. Mr Sidloff was very knowledgeable and informative of all aspects involved in the procedure and aftercare. When I raised a concern with Mr Sidloff within the recovery time of my surgery, he shown great care and compassion and reassured me that this was just normal recovery and put my mind at ease.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Dr. Arti Mahto

Rheumatologist

Extremely impressed & delighted with the consultations I had with Dr Mahto. Saw her for an autoimmune diagnosis that has been affecting me with various symptoms for years and she gave me a clar direction on the course of action. Very approachable, welcoming and knowledgeable. Offered clear answers to my questions and listened to my concerns, to which she was reassuring. She also has a very efficient and helpful assistant who makes the communication with Dr Mahto very easy and effective. Really felt in good hands.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

Dr. Felicity Taylor

Paediatrician

Dr. felicity put myself and children at ease from the moment we saw her, she was so clear in explaining things in a child friendly manor, she carried out a much wider range of checks that we had ever had with previous doctors and her aftercare has also been incredible. We feel very lucky to have found Dr. Felicity and would happily and already have recommended her to many friends and family .

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

Very inexperienced physio. Took significant time to understand the problem. Asked all questions (clearly from script/list of qs), even when already discussed and known as irrelevant, or already covered the answer. Exercises provided in technical terms only, hard for lay person to remember and understand. Zero follow up even though it was promised.

Nuffield Health Derby Hospital

General Surgery, Oncology

Everything about the procedure was fine. The nursing staff were fantastic and really looked after me. The only thing that I would mention was one of the receptionists (who was quite elderly brown hair and petite) was very abrupt to the point of being rude. I didn’t get her name but if I had it done would’ve mentioned it on here.

Dr Smruta Shanbhag

Obstetrician & Gynaecologist

Dr Smruta Shanbhag made myself and my husband feel very much at ease from beginning to the end of the consultation she was very warm, kind And very patient! I am not the easiest of patients due to my Fibromyalgia Fog! However she was also very professional and Knowledgeable That making it much easier with my medical background

Mr Andrew Northeast

General Surgeon

Had both legs operated on for varicose veins. Everything explained in great detail. Operation was smooth and explanation of how to manage the period between op and follow up was thorough. Detailed follow up and ultrasound also. Put me at ease and welcomed questions. Very happy with the process and outcome

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Been to the Nuffield a number of times and apart from the guy in the parking booth believing he is god, the experience has always been very good. The nurses, porters and the people who are there when you come around from your anaesthetic are absolutely brilliant, the care is fantastic.

LycaHealth Orpington

Endocrinology & Diabetes, General (Internal) Medicine, + 6 more

Excellent Miss Hanna is the best there is. Highly recommended by friends and the wider female community. Everyone you speak to knows someone who has seen her or have seen her themselves.. She is well known in the bromley area as the go to gynaecologist. Her experience is vast.

Anglo European Clinic

Psychiatry

I have monthly phone appointments with Dr Umoh. He’s consistently thorough, clear, and easy to speak with. The calls are well-structured and genuinely helpful. I recently had some medical changes and he was able to accommodate me at short notice, which I really appreciated.