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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

LDN PHYSIO | Hackney

Physiotherapy

Sarah is a super friendly and helpful physiotherapist. She designs my plan, demonstrating and then watching me do the exercises to ensure I am doing them correctly. She also determines the correct weight for each exercise which I would not have had any idea about. My lower back sciatic type pain is improving as is my strength. The MoveHealth App is excellent and I can log my progress there and see videos of each exercise to check between reviews I am doing them correctly. The location is perfect for me and each review session has been helpful for my progress. There is no pressure to have a review - only when it seems appropriate. Very happy and grateful for Sarah's expertise and guidance.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I have chronic pain (left elbow, right wrist, and lower back) due to sports injuries and less-than-ideal posture from long working hours in finance. I first met Simon at the Canary Wharf clinic in 2018, and he has since become my go-to physio. Not only does he provide effective pain relief, he also helps me understand the root causes so I can manage the pain myself. I highly recommend him to anyone who works long hours and also trains hard at the gym. Went to see him first week of Jan 2026 becasue my wrist was a bit flared up last month, and he's as good as usual!

Mr Patrick Gordon

Urologist

Mr Gordon successfully completed a Trans Urethral Resection of the Ejaculatory Ducts (TIRED) procedure. This has significantly improved my previous symptoms of pelvic pain and prostatitis caused by swelling of the seminal vesicles. . He explained very clearly the rationale for the procedure, what would be involved and the risks. The follow up and treatment post operation was excellent. He was very responsive to queries, and his secretary was hugely helpful and responsive too. I was confident that I was in very capable hands of a leading expert in his field.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a great experience at this clinic for my Botox treatment. The staff was extremely friendly, professional, and made me feel comfortable from the moment I arrived. They took the time to explain every step of the procedure clearly and answered all my questions, which really helped me feel confident and relaxed. The clinic has a very clean and welcoming atmosphere, and the results look natural and exactly what I was hoping for. I would definitely recommend this clinic to anyone looking for high quality aesthetic treatments. Thank you ,Cristina

Dr. Vishal Luther

Cardiologist

I had my first appointment with Dr. Vishal, and the experience was very reassuring. He was professional, attentive, and took the time to listen carefully to my concerns. Everything was explained clearly and calmly, which helped me feel comfortable and confident about the next steps. The consultation felt thorough rather than rushed, and I appreciated his clear communication and approachable manner. Based on this first visit, I would highly recommend Dr. Vishal to anyone looking for a knowledgeable and compassionate cardiologist.

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

I recently visited AURA for a routine examination and dental hygiene appointment. The team conveniently scheduled both so I could have everything done in a single visit. Dental hygienist Marta provided a thorough yet gentle clean and polish, along with helpful advice on maintaining good tooth and gum health. Dr Nadine Skipp is extremely knowledgeable and skilled, but also very kind, and took the time to explain everything clearly. Everyone at AURA was friendly, professional, and welcoming.

Mr Georgios Konstantopoulos

Orthopaedic Surgeon

The consultation was professional and clearly stated necessary steps to make sure that all options are being considered for the best possible solution. Also dr explained how he would be able to help with this issue and he was very helpful and supportive. Definitely will continue to work with him on my health plan. I am sure that his experience will help me to understand the importance of the way he suggested to treat my shoulder injury

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I attended for a hernia operation.All went very well and I was well looked after and food was in abundance and good.I was well cared for and made to feel at ease by My surgeon and aneasthatists.My operation was nice and early and my surgeon came to explain how the op had gone I didn't then see anyone for hours and was planned to have an overnight stay but,got sent home that evening. I was discharged by a lovely nurse.

Dr Victoria Swale

Dermatologist

Dr Swale was very kind, caring and professional, and immediately put me at ease with her excellent bedside manner. I was fortunate enough to be able to have a minor procedure done during the clinic visit and she was very good at explaining everything clearly to me. Her nursing assistant, Georgia, was also very kind and professional. I would not hesitate to recommend her to family or friends.

Dr Ehtasham Ahmad

Diabetes & Endocrinology Specialist

Dr Ehtasham is truly outstanding. He is incredibly kind, professional, and genuinely cares about his patients. He takes the time to listen, treats people with respect, and makes you feel comfortable and valued. His dedication and compassion really stand out, and it’s clear he takes great pride in his work. I’m very grateful for his support and would highly recommend him.

Nuffield Health Derby Hospital

General Surgery, Oncology

I would recommend nuffield health derby & Mr. Cockshott as a knee/hip surgeon ( i know he does those, guess other operations as well) All the staff I encountered where friendly & helpful. From surgeon & colleagues to pre op to all ward staff to rehab. I was sick and fainted the first night and all the ward staff where very attentive, kind & understanding.

Loughview Health

General Practice (GP)

Dr Moore was absolutely so lovely and I felt confident with her. I am glad I made the appointment. It’s great to know I can get to see a GP quickly and not get stressed trying to get through on the phone to NHS GP. If I need to return I certainly will and would recommend Loughview Health to any of my family and friends.

Mr Julian Pavier

Podiatrist

Mr Pavier correctly diagnosed a condition that had been mis-diagnosed by numerous other specialists over a period of four years. That alone is sufficient for me to rate him as outstanding but add to that his excellent 'bedside manner' and very clear explanation all add up to an excellent experience for this patient!

Dr. Fatima Ahmed

Dermatologist

I had a mole removed from my cheek at RTW Skin Clinic by Dr Fatima. The laser procedure took only a few minutes, was completely painless, and healed perfectly within 5 days. I’m extremely happy with the result — my only regret is not doing it sooner. Thank you to Dr Fatima and RTAWSkin Clinic for the excellent care!

Mr Majid Shabbir

Urologist

Mr Shabbir throughout my appointment and various treatments and procedures, has been a consummate professional, showing a high level caring, ensuring that everything he does is patient centred. He takes time to listen and explain, whilst ensuring that you are able to contact him, if there are any problems.