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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Dr Shaumik Adhya

Cardiologist

In a word - excellent. I had sent in advance copies of medical consultations and ECGs conducted over the past 3 years by the consultant where I live mostly in France. I also prepared the points that I wished to discuss with Dr Adhya, mainly regarding the side effects of my current medication. He immediately put me at my ease and inspired my confidence. He expressed his views clearly, was extremely helpful in explaining his suggested way forward, and provided the reassurance that I needed. He also, within hours of my visit, very clearly summarised in a letter a summary of the points that we had discussed and his recommended future programme for medication and increased exercise. I will certainly refer back to him at any time I may need to do so in the future, and cannot recommend him too highly enough to any others seeking expert cardiologist advice. I must also add that his PA was first class in her handling of the pre-consultation administration. Very warm and welcoming words and rapid responses to my emails. In short, this was a superb experience all round and I am extremely satisfied.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Mr Asif Haq

General Surgeon

HCA should be proud of the quality of patient staff. I was well looked after well by everyone. I sincerely hope reviews like this are picked up and the staff in question are praised DIRECTLY by MANAGEMENT (as I know that Mr Haq gives them feedback). All too often I see pictures of management and statements of values etc but the front facing staff don’t get the praise and recognition they deserve. I have full confidence in Mr Haq who gave me full confidence in the care and health actions throughout the process. I also single out Dr Robert Gardiner (spelling?) who showed quick thinking, attentiveness and high emotional intelligence when I was in the drop in clinic leading to hospital admission.

Miss Anna Kamocka

General Surgeon

As a patient, I felt truly heard, supported, and respected throughout my experience with Dr anna Kamocka. Dr Kamocka took the time to listen carefully, explained everything clearly, and made sure I understood my options without ever feeling rushed or dismissed. Her professionalism was matched by genuine empathy, which made a difficult situation feel far more manageable. I left each interaction feeling reassured and confident in the care I was receiving. Her expertise, compassion, and calm approach made a meaningful difference in my experience, and I am deeply grateful for the quality of care and attention provided. Thank you Dr Kamocka!

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Mr Simon Cabot

Physiotherapist

I have chronic pain (left elbow, right wrist, and lower back) due to sports injuries and less-than-ideal posture from long working hours in finance. I first met Simon at the Canary Wharf clinic in 2018, and he has since become my go-to physio. Not only does he provide effective pain relief, he also helps me understand the root causes so I can manage the pain myself. I highly recommend him to anyone who works long hours and also trains hard at the gym. Went to see him first week of Jan 2026 becasue my wrist was a bit flared up last month, and he's as good as usual!

Ms May Labidi

Orthopaedic Surgeon

Ms Labidi was a lovely doctor who operated on my foot and resolved my problem by removing an object with the callous, I had been suffering in a lot of pain for a year and a half before this since since something had got into my foot, even after the anaesthetic had worn off after the operation I had absolutely no pain whatsoever, and my foot has healed in just 1 week and have had no pain since I would like to thank Dr Labidi and Allison and all of the lovely and kind staff who looked after me at Solihull hospital, I am so grateful , many many thanks x

Cathedral Eye Clinic

Ophthalmology, Optometry

Kiera was extremely friendly, knowledgeable and made me feel very much at ease throughout my appointment. I was diagnosed with a Retina tear in my ear and she made me feel very much at ease and safe. She talked throughout, keeping me informed of everything that was happening, giving reassurance that everything will be ok and that should I need further information or just needed to chat at about it, I was to ring her and speak to her about it. Help and advice that was offered was exceptional!

Mr Damien Yeo

Ophthalmologist

Dr Yeo saw my daughter who is 10 and had been having severe headaches. I’d read that pressure in the brain could cause changes to your eyes and headaches so we sought his expert advice. He used the latest technology available to check that the pressure in her eyes was ok and this really put our minds at ease. Dr Yeo was very thorough and his manner put me and my daughter at ease. Would highly recommend seeing Dr Yeo and cannot thank him enough for the care my daughter received.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

I am very pleased with the service I have had from everyone at Coriel Clinic.  Mr Wilkinson and his surgical team have done a wonderful operation on my foot, and I had hardly any pain afterwards.  I'm looking forward to organising to have my other foot operated on - in the autumn. The reception team are all so friendly and welcoming, and it's really nice to have such pleasant people to chat to. Thank you for all or your care.

Ms Alison Luther

General Surgeon

I recently had an appointment with Miss Luther, and I couldn't be more pleased with the experience. From the moment I walked in, she was professional, friendly, and made me feel completely at ease. Her warm demeanor and attentive approach really stood out. She took the time to listen to my concerns and answered all my questions thoroughly. I highly recommend her for anyone looking for a caring and knowledgeable physician.

Professor Alan McNeill

Urologist

I along with my wife Prof.McNeil to investigate the options available to dispense with a catheter. Following resume of matters leading up to current situation Prof. McNeil explained in detail the various options available and after a physical examination recommended a TURP procedure and fully explained what this involved I was impressed and felt confident with Prof McNeil’s manner, explanations and professional approach

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The 12-month or so wait time was out of Ravi’s hands and in fact the timing of the procedure worked well for me in the end due to it being right before the Christmas holidays. Everyone at Spire Wellesley was fab, even if my discharge at the end of the day took longer than expected it wasn’t a problem and I was really pleased with all the care and professionalism provided by everyone. Thank you!

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

I had a cystoscopy today with Mr Marco Bolgeri. I couldn't recommend him more. He was simply fantastic. He explained the procedure to me during the consultation, and I had undergone the same procedure with another consultant in the past. I was expecting the same type of pain. However, Marco Bolgeri's technique rendered the procedure painless. I am very happy that my GP recommended I see him.