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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Tev Aho

Urologist

Mr Tev Aho ; HoLeP Review ;October 2025 I was introduced to Mr Aho in October 2025 after my BPH prostate issue of 15 years became troublesome in a matter of weeks; I attended my local A&E as I could not empty my bladder due to something happening in my prostate, resulting in my being catheterised for 7 weeks; My prostate was given an MRI by the NHS, that showed an anomaly , and i was informed i should consider losing my prostate, as Surgery was my only option; I was 66 yrs of age at the time of the surgery; I spoke with Mr Aho, who is an absolute gentleman, with a fantastic bedside manner; He listened to my situation, explained very clearly what a HoLeP would involve, and we agreed to proceed; The procedure took place in London just 12 days after my discussion with Mr Aho, and all went well; I was discharged the next day, in my case with a catheter after my 2 months with one, and this was removed after 6 days; Once removed, i had no issues and found that i now had a high pressure ‘firehose’ when i urinated; I experienced no leaks, incontinence , ‘accidents’ etc, and only a mild tingling sensation where the equipment had been inserted for the procedure , that passed after a few weeks; After the catheter was removed, life returned to normal instantly; This is far better than the other surgery options, that can have ongoing issues , and I can’t thank Mr Aho enough for his skills and accepting me as his patient; The alternatives open to me were to horrific to consider; If you are considering this procedure , In my opinion, its by far the best option, and from a patient point of view, simple, quick, home in 2 days, and life gets back to normal fast; Mr Aho is without doubt a Godsend, of whom i have no hesitation in recommending .

Miss Heather Baldwin

Ophthalmologist

I had been suffering with problems with my eyes for over 6 months. I have glaucoma which is managed by medication in the form of drops. I was told that my current problems were not connected to the glaucoma but it was assumed by all of the eye specialist that it was due to blepharitis. I was being seen by my GP, by a specialist clinic, as well as my NHS hospital eye clinic. I received many different treatments but nothing made a difference to my condition. The conclusion was that I would need an operation for ‘ectropion’, this condition had developed over this 6 month period with the lower lid on both eyes sagging away from the eye. During all of this time my eye lids were swollen and very sore, the skin around my eyes was red and extremely unsightly. I felt so awful that I really didn’t want to go out and be seen. Due to the amount of time that I would need to wait for the operation I decided to look at the private sector. I found Miss Baldwin by looking online. I felt that a female may just understand the impact of my current problem. As soon as she saw me she certainly did understand and was appropriately sympathetic. She told me that I would not need an operation, and my symptoms were as a result of a severe allergic reaction to my glaucoma meds. She advised me that I should stop them immediately and prescribed medication to deal with the symptoms. Within 2 days my eyes were looking better. Two weeks later all signs of ectropion have disappeared. Had I not found Miss Baldwin I would be continuing to suffer and ultimately I may have undergone a completely unnecessary operation. I cannot recommend her high enough. Personally I have so much to thank her for.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

Dr SW Clinics delivers outstanding care from start to finish. Jemma, my patient advisor, has exceptional, positive warmth and care. Nurses Tamas and Shiji are highly professional, wonderful, incredibly supportive and attentive. Voytek the medical trainer exudes confidence. Dr. Wakil, my treating clinician, meets with the professional warmth, care and consideration, one would expect. He is clearly passionate about his work; which he takes pride in. Taking the time to listen, advise, explain. He has personally delivered expertise, giving me results far beyond what I ever imagined. Led by the most vibrant, efficient, caring, manager, Alicia, the whole team surprised me with a birthday cake, candles, and flowers, turning my visit into something genuinely special. Their kindness, professionalism, and attention to detail make this clinic an easy recommendation for anyone seeking excellent care and the most outstanding results.

Newmedica Cheshire Oaks

Ophthalmology

My experience with the Newmedica clinic Cheshire Oaks and its staff was of an exceptionally high standard! It offers a high class customer service! The clinic is very modern and very clean. Easy to travel to. From the receptionist to the specialist ophthalmologist team to the Consultant are all very professional, very friendly and caring. The waiting time is very quick and the atmosphere is very calming. The hot drinks offered are plenty and a biscuit is a nice touch too!. The pre-op assessment, the consultation and the surgery to the aftercare was excellent and professional. Every step of the procedure is explained clearly. The staff all put the customer first. You feel very confident and reassured by their care and support for a very delicate operation. I would highly recommend Newmedica Cheshire Oaks. Thank you to you all for looking after me!

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Dr. Shirjeel Chaudhry

A good phonecall with listening to my issues with pain, my herniated disc that caused nerve compression and neuropathic pain, listening to what I've been on and my experience, and offering good advice on an immediate uptake in a different drug and getting booked in for injections of 3 possible types and will be assessed further at the time at to which to go with our how much Duloxetine has helped beforehand. I'm also Autistic and whilst I forgot to mention I found Dr Chaudhry easy to talk to and understand without him rushing me or making me feel like I'd done anything wrong.

Mr James Raymond Oliphant

General Surgeon

Very professional, clear and concise explanations/guidance/pre diagnosis and listened to my concerns patiently. Gave me confidence re a long standing health issue lasting 20 years and gave hope re a final resolution to end my pain. The 1st and only doctor in the last 20 years to think outside of the box with a more detailed & in depth analysis of a condition no other doctor has ever mentioned in 20 years of non stop GP, NHS24, AE, out of hours care, dermatologists and surgeons. Mr Oliphant has given me a possible final resolution. Thank you F.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Mr Rafik Girgis

Ophthalmologist

I had cataract removal surgery from both eyes and for medical reasons by general anaesthetic. I had fallen over a few times and was really worried as the NHS waiting list was so long.. I decided that I could not wait and from initial consultation this was all arranged in under 3 weeks. Mr Girgis is very personable, reassuring and professional. at all times and I highly recommend him. The difference to my eyesight has been incredible and I cannot thank him enough.

Dr. Chantal Burgess

Dentist

Dr Chantal made tooth extraction it was so easy for me and no pain at all. The whole procedure was done so smoothly, gently and pain free Hats off. I would say that she has such a magic hand. I was very very nervous but she made me calm, relaxed n explained it to me twice very nicely with calmness and smile. After the extraction, jade nurse explained to me very well the after care I needed to follow. A big 5 star to both of them. Highly recommended Dr. Chantal...

Dr. Penny Hill

Obstetrician & Gynaecologist

I recently had an operation , preformed by Dr Penny Hill , and from my first consultation with her , she was such a Beautiful lady , made me feel such at ease , and Comfortable, right to the Operation day , I felt really happy I was been seen by her . All went well with Operation. She checked on me later that day . She is a very caring Doctor , very knowledgeable and professional. I am so happy to have met such a beautiful person. Great work Doctor Penny Hill.

Quality Dental : Shoreham

Dentistry

I was called in to see the dentist 15 minutes after my scheduled appointment time, which normally doesn't happen. It was the first time I'd seen this dentist and she was lovely. Very thorough and gentle too. Her assistant was a little rough with the suction tool and I had to get her to stop a couple of times, as my teeth were cleaned. Overall though I was very pleased and have re-booked with the same dentist.

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very thorough in explaining the issue after asking questions regarding lifestyle etc and carried out some exercises to see the mobility with foot. Listed options with regards to treatment and once decided on injection went through the process and any signs to look out for etc. The procedure was pain free and recommended podiatrist which would give additional support with foot.

CAS Medical

General Practice (GP), Primary Care

I contacted CAS Medical quite worried about some symptoms my Mum had, and the wait times at her local GP. Dr Chris had us booked in for an appointment within a matter of days, and couldn’t have been more helpful and comforting for my Mum. No fuss, really straightforward to deal with, and incredibly knowledgeable. I wouldn’t hesitate to recommend CAS Medical.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.