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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

The Focal Therapy Clinic

Oncology

I went for an independent assessment of my prostate cancer diagnosis with a possible view to private treatment if I did not get chosen for focal therapy on the NHS trial that I hade been offered. Also to help me make my mind up which of the many options offered to me by the NHS A consultation was quickly arranged via Mr Doherty’s p.a. for £250 which my wife and I attended. I was given an excellent appraisal at the meeting followed by a letter that outlined a meeting Mr Doherty had with his peers to discuss my case. The letter confirmed that in their opinion focal therapy was a good option in my particular case having had access to my medical records This in my view was an excellent service for the fee but I was lucky enough to be chosen for this focal treatment under the NHS trial, I would have gone private had not my private medical insurance rejected my claim (that is another story) I am however indebted to Mr Doherty’s help and service which he provided So far the day operation held in Oxford on the 10th Nov 2025 has had very few downsides although I am still awaiting the final result on Jan 13th 2026 and hoping for a positive result from my consultant on this day The treatment was far less intrusive that the other options offered to me for which I count myself very lucky. Under the trial I will be monitored so that the NHS can find out how the longer term prognosis is for focal treatments so they are able to offer this more widely in the NHS. For my selfish sake I hope that it is good news for me and will enable others to benefit from my experience now and in the future. I am aged 74 and look forward to good health for the foreseeable future.🤞

Mr Nitesh Patel

ENT Surgeon

I first saw Dr. Patel earlier this year because I had suddenly developed tinnitus. After an MRI came back clear, he diagnosed me with something he called “functional ear syndrome”, suggesting biological, psychological or social changes and vestibular migraine as the probable cause. A few months later, things deteriorated. I began experiencing severe dizziness alongside an amplified tinnitus, so I returned for a follow-up appointment. I explained that my symptoms were getting worse, but I was once again reassured it was “functional ear syndrome” and was told that CBT might help. I left feeling as though my concerns weren’t being properly heard or investigated. Because my symptoms continued to escalate, I sought a second opinion. Further tests have now revealed that I actually have sudden sensorineural hearing loss (SSNHL), a condition that needs timely treatment. My hearing loss is mild to moderate and I am currently undergoing steroid treatment to try to preserve my hearing - a situation that might have been avoided or at least addressed much earlier if my symptoms had been taken more seriously in the first place. This review reflects my personal experience only. I felt dismissed and overlooked at a time when I really needed a clear and thorough medical assessment and I hope that by sharing this, others with similar symptoms are encouraged to advocate for themselves and seek additional input if something doesn’t feel right.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

Mr Graeme Glass

Plastic Surgeon

Our son had a frontal nasal dermoid; a large tumour within his nasal bone that prevented his nose from forming properly. We spent months searching around the world for a specialist who could truly help him. The moment we met Dr. Glass, we knew we were finally in the right hands. His expertise, calm approach and depth of knowledge were immediately clear. After eight months of misdiagnosis, he understood exactly what our son was dealing with and how to correct it. For the first time, we finally felt safe and hopeful. Beyond his world-class skill, his kindness, reassurance and guidance made us feel completely supported throughout the entire process. What we never expected was just how extraordinary the result would be. Our son’s nose has been beautifully and expertly transformed - the scar is tiny and healing incredibly well, and the change has been life-changing for him and for us. We truly still can’t believe how amazing the outcome is, and we honestly can’t stop smiling. After such a challenging and emotional year, Dr. Glass gave us the most positive experience we could have hoped for. We cannot thank him enough and would recommend him without hesitation. To us, he will always be a hero.

Ms Erin Lahay

Physiotherapist

I cannot recommend Erin highly enough. Over the past three months, she has helped me immensely with both shoulder and lower back pain. What sets Erin apart is her holistic approach. She took the time to thoroughly assess my body, running strength tests and identifying underlying issues rather than just treating symptoms. Her treatment combined soft tissue massage to relieve pain and a tailored exercise routine designed specifically for my needs. The results have been incredible - my pain has improved dramatically, and the changes have truly been life-changing. Beyond the physical improvements, Erin has also supported me mentally. She helped me shift my perspective on pain and has taught me not to give up on getting better. Her professionalism, empathy, and expertise have made all the difference. I can't thank her enough.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Mr Yamoah has changed my life and I will forever be grateful. For almost ten years my GP told me I had IBS and wouldn’t take my pain seriously. This time last year I reached breaking point and didn’t think I would ever feel better. I’m so glad I decided to seek private care. Mr. Yamoah is the first medical professional that has taken me seriously and not made me feel like a nuisance or hypochondriac. Within the space of three months my endometriosis and dermoid cyst were diagnosed and successfully removed and I finally feel like myself again. The nature of the condition means that it will return but I feel so much more confident being in the excellent care of Mr Yamoah.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I had a very positive experience at my recent doctor’s appointment. The staff were attentive, friendly, and truly made me feel cared for. I was especially impressed that the doctors themselves came to the waiting area to welcome their patients (shake their hands 🤝) and personally guide them to the examination rooms — a small gesture that makes a big difference. I also appreciated that I was offered help without having to ask repeatedly, which has unfortunately been my experience at my local GP in the past. Overall, the visit felt organized, professional, and genuinely patient-centered. Highly recommend. Thank you.

Mr Senthurun Mylvaganam

General Surgeon

I had both breast implants removed due to rupture and advanced capsular tissue which was causing pain and discomfort. My implants were 15 years old and were from a leading cosmetic surgery company in the U.K.. Mr Mylvaganam is extremely professional, kind and so easy to talk to. I’m 100% satisfied with every aspect of my treatment from start to finish and would recommend him without hesitation. I’m currently 2 weeks post op and couldn’t be happier with the results and I’m finally out of pain for the first time in 2-3 years.

Clearcut Physiotherapy Battersea

Hand Therapy, Paediatrics, + 4 more

I had an urgent issue with my back and Ms. Aamina Saeed was able to book me in right away. She was incredibly professional and attentive from the moment I arrived. Her massage, cupping, and use of the power gun were all excellent, and she immediately understood where my trigger points were without me having to explain much. I felt truly cared for and in very capable hands. She is efficient, skilled, and highly knowledgeable. I’m very grateful for her help and would highly recommend her to anyone in need of physiotherapy.

Mr Gurdip Shergill

Orthopaedic Surgeon

This was my first experience at this facility and I was quite nervous. From the moment Mr Shergill came to meet my husband and myself he was so reassuring. He took the time to listen to me and provided me with everything I needed to know. He encouraged me to ask questions and I never felt that I was unable to ask him any questions. He took the time to discuss everything with me including my options and possible outcomes. It was a very positive experience. I left feeling informed and positive.

Miss Kate Panter

Obstetrician & Gynaecologist

My appointment with Miss Panter herself was excellent. She answered my questions very helpfully and proposed a treatment plan which was exactly what I’d come for, with careful explanations and kindness. I found there was quite a high level of confusing and duplicated ‘admin’ in the run-up to the appointment: emails requiring me to fill in form after form in an unhelpful (to both of us), confusing and anxiety-provoking way. But the actual appointment with my consultant was very good.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

After my original consultation with a orthopaedic surgeon at a physiotherapy clinic in Doncaster, he wanted to put me on his list. He said I could have a new knee and be fit for Christmas. I said. I want Mr Haslam to operate on my right knee..I trust him. I haven't had any issues with my left knee. He operated on my friends Son's torn ligamentes. He'll br back playing Rugby again soon. Mr Paul Haslam is a genius

Dr Paul A Scott

Cardiologist

I had an AF Ablation procedure carried out at King’s College hospital privately under Dr Scott. The procedure went remarkably smoothly as expected. Dr Scott was thoroughly professional and attentive at all times. I will have a consultation with Dr Scott in the new year and I’m looking forward to get an all clear.

Mr Eamonn Coveney

General Surgeon

Mr Coveney was friendly and engaging and took the time to explain clearly the surgical procedure I would require. His manner was professional, yet informal, which made the whole appointment relaxed and extremely reassuring. I appreciate the time he spent explaining the potential risks of surgery.