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Verified profile
1 Park Ave, Solihull, United Kingdom, B91 3EJ
I got in touch with MUMS Clinic regarding treatment for my hand. After sending photos as requested, I heard nothing for several days. During that time, I contacted MUMS several times by phone and eventually was given an appointment and was asked to pay £50 deposit by one of the receptionists. I travelled on the day of the appointment from London to Solihull. When I arrived in Solihull, I received a call from MUMs advising me that they could not treat my hand and not to attend the booked appointment. When I asked for a refund of my deposit and expenses, I was advised by the MUMS assistant manager that they would review the case and let me know. Weeks later, I have heard nothing from them. I am disappointed and angry that I was not notified in advance of travelling that morning by train from London to attend and that I lost a day’s work and incurred travel expenses for myself and my wife.
4.86
1236
patient reviews
Verified profile
1 Damson Parkway, Solihull, Birmingham, United Kingdom, B91 2PP
All good. Nurses were caring and friendly. Room was good.
4.86
197
patient reviews