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One Ashford Hospital

Audiology, Cardiology, + 22 more

Receptionist was absolutely lovely and really friendly and helpful. The building and facilities were all excellent and kept clean and tidy. The consultant I saw was extremely rude, arrogant and judgemental. There were several comments he made that shocked me and that made me feel very uncomfortable to the point I almost walked out mid appointment. There was very little sympathy or mindfulness of my injury and he came across extremely judgemental in the assumptions he made about the level of sport I played, what I could afford, and several other things. I actually play semi-professionally and have represented our country in World Championships in the sport I play, and I also have a law degree and accountancy qualification which I did not mention as quite frankly it is irrelevant. It was apparent he took a dislike to me for whatever reason from the start and the whole experience was very uncomfortable. His behaviour aside, he is clearly very knowledgeable and good at what he does. Reading between the lines I got the answer I needed. This hospital was recommended to me by one of your previous patients and I was lucky to get booked in through an NHS referral but after my experience I would never return for any issue and am relieved I didn't pay to go private.

Mr Anwar Jafri

Orthopaedic Surgeon

I recently had a full right hip replacement. It is the first time I have undergone surgery so was obviously slightly apprehensive. From the initial meeting with Mr Jafri everything was explained comprehensively and my concerns were listened to and answered in a manner that left me feeling more confident. The pre surgery admissions team were all friendly and efficient and went out of their way to make me comfortable and took my fear of needles into account. The surgery team were very friendly ,supportive and professional. The operation went smoothly and the aftercare was excellent, from pain management to food and chat. The pain after surgery was a lot less than I had been experiencing with my arthritic hip so I was delighted. The same level of care was extended through recovery and physio and 8 weeks later I'm mobile and moving comfortably. Cannot fault the whole experience from start to finish.

Mr Rikki Mistry

Plastic Surgeon

I would like to take the opportunity to thank Mr Mistry for the fantastic surgery that he performed on my right thumb. I am now pain free in the right thumb and it is in a much better position after many years of discomfort and being told nothing could be done . I could not fault my treatment from start to finish at the Spire Alexander Hospital. One thing that would just make it absolutely perfect is if in the coming months it would be possible to consider having the hand therapist attached to the Alexandra so that the procedure is started and finished at the one Hospital. Whilst MCH hand therapist we're very quick and helpful it was very difficult getting in touch with them if you had a problem with the splint etc . I do think that it would just help to make people feel a lot more secure if as I say it was all under the one Hospital.

Dr. Charlotte Keigwin

General Practitioner

I had my UltraClear Laser Therapy with Dr. Charlotte Keigwin to help treat pigmentation caused by sun damage and melasma, and I couldn’t be happier with the experience. Dr. Keigwin was incredibly professional, gentle, and reassuring throughout the entire process. She explained everything clearly, made the treatment feel quick and surprisingly comfortable, and ensured I always knew what to expect at each stage. Her personalised approach and genuine care made a huge difference, and the results have exceeded my expectations — my skin has honestly never looked or felt better. I highly recommend Dr. Charlotte Keigwin to anyone considering laser treatment. Her expertise, kindness, and the results she achieves truly speak for themselves.

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Andrew Sidebottom

Oral & Maxillofacial Surgeon

Mr Sidebottom is very professional and he spends the time listening to your concerns and issues, he explained what was causing the issues in a manner which I understood and easy to absorb long term. The treatment was self administered through the use of massage of the affected area and the use of pain relief gels and the use a mouth splint. Having been reviewed periodically, I am very pleased with the outcome and with Mr Sidebottom professionalism. Definitely recommend to others.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Was a little confused and concerned with all the last minute changes for surgery, then to be told and left waiting in a room for surgery to then say ur appointment was not the appointment time when u came in on our computer so they did change my appointment time! Other than that surgeon was fantastic brilliant and friendly After Care - as given a bag of meds and a latter and cards for the doctor with no sore dressings for wound area.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

I made contact with me Khan’s office after a bad experience. I was reassured by his CV on your website. My experience is as follows: Mr Khan’s considerable expert clinical knowledge, experience and skill combined with his quiet calm and supportive manner has made me feel safe and reassured to continue with his care management plan to maintain my good health. I made a good decision to attend 25 Harley Street.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Mr Purnajyoti Banerjee

Orthopaedic Surgeon

I found the treatment received from Mr Banerjee and all the staff that I came into contact with at the London Spinal Unit really excellent. Mr Banerjee's diagnosis and, recommended treatment plan were first class. His explanations of complex issues were clear and, precise. His friendly and understanding manner were also much appreciated. I would thoroughly recommend both him and the LSU.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

This time I had a video/Zoom call with my consultant. I have replied to previous questions according to my previous experiences when being seen face to face.. As always the Cleveland Clinic makes all medical situations as pleasant as possible …every question I had was answered completely and fully in “layman’s” terms.. It is reassuring to be a patient at The Cleveland Clinic.

Dr Subramaniam Ramakrishnan

Gastroenterologist

Dr Ramakrishnan listened and worked quickly to understand the cause of the pain I was experiencing. He carried out diagnostic tests at pace and was really helpful in identifying the likely cause. He used his expertise, and the knowledge of supporting experts, to help confirm the diagnosis and the need for a review by a different medical field.

Dr Sayan Sen

Cardiologist, Diagnostic Pathway Specialist

I had a follow up consultation to discuss my future treatment plan with Dr Sen. He was informative, I felt listened to, he spoke to me with interest and I understood all that lies ahead. Professional and friendly. He explained all of the next steps and made me feel at ease. I cannot fault the service I have received

Dr. Arifur Rahman

Psychiatrist

I have just had a 6 month review with Dr Rahman, my situation from when I first started and now, are like night and day. I'm on the right medication and the right dose for my ADHD, helping me move forward with my life. The process has been very easy and it is extremely easy to talk to Dr Rahman about my condition.