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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

The Medical - Keynsham

Chiropractic, Physiotherapy

After seriously injuring both ankles and a long recovery, it was a complete game changer when I started treatment with my physio Steph. She was friendly and professional and quickly put me at my ease. Steph was both flexible and methodical in her approach, measuring my progress, returning to exercises regularly, which I found helpful in maintaining my focus and my momentum. Steph was responsive and adjusted exercises where necessary but generally this was not needed as she pitched the pace and level of activity to be suitably challenging. Steph was goal orientated, encouraging and solution focused. It felt like I had a clear pathway to recovery and that Steph was really committed to my well-being and focused on helping me get the best outcomes. The centre have a range of treatments available including massage, podiatry and Pilates classes so that I could benefit from a holistic approach to my injuries. Steph has explained things well to me as we have gone along so that I have understood the rationale which I have really appreciated. Her expertise and care have been a huge positive during a difficult time. Thank you to Steph and all the team, I would highly recommend The Medical.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Dr Turab Syed

Orthopaedic Surgeon

Any correspondence I have had with Mr Turab Syed and also his secretary I may add, has been very professional, friendly & helpful. Although I have to say that where it stops!!! It has been a nightmare for me trying to get through to talk to someone at the front desk regarding follow up appointments for steroids injections etc.I have been put through to various people & end up talking to someone on a central line in Glasgow 😩 now I have to wait until April for an appointment😢 This system should be addressed!!! It would be a joy if more people were like Mr Syed. & also his very obliging secretary 🤗 Kindest regards Georgina P.

Mr Ilias Paschopoulos

Physiotherapist

Ilias helped me throughout my recovery from a serious football injury, a torn grade 3 MCL on my right knee. From the very beginning, he gave me a clear and detailed plan and set realistic expectations for the recovery process. He was extremely knowledgeable, up to date with the latest practices and always encouraging and positive, even during the early stages when the injury was difficult and painful. He communicated regularly with my doctor to discuss my progress, which gave me a lot of confidence. Ilias was very professional and knew exactly when to push me when the time was right. I would highly recommend him!

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Dr James Hickey

Dermatologist

Very pleased with the procedure and the outcome. Checking in and all the pre-procedure checks was a smooth and efficient process. I have no complaints at all about the procedure carried out by Dr James Hickey. The procedure was a BCC removal and required several stitches in my thigh, but I can honestly say that it was completely painless and I felt totally relaxed at all times. Dr Hickey was very good at communicating everything that he was doing before, during and after the procedure.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I received my appointment very quickly, the staff were professional and friendly and I was kept informed about my upcoming appointment. I have attended Methley Park on numerous occasions and always received very excellent service, friendliness, the hospital is very clean and I have received and been kept upto date with my upcoming appointments, excellent Hospital and Consultant.

Dr. Anna Nuttall

Rheumatologist

Dr. Nuttall was very thorough, and explained everything regarding my diagnosis very clearly. She also went through the treatment options and helped me make an informed choice going forward. And several times throughout the appointment, she paused to ask me if I had any questions. Dr. Nuttall was very professional, as well as being very pleasant. Overall it was an excellent experience for me.

Ms Katerina Bambang

Fertility Medicine

Katerina was an abdolute gem! She was a really good listener to me. She answered my questions, reassured me when i had concernes, and was clear about my next steps happening. She made me feel reasured and calmer regarding ny anxieties. If i ever need to come to the doctors again, i hope that i will have her as i trust her. She seemed really knowagable and kind. Thank you

Cambridge Heart Clinic

Cardiology

My appointment was very straightforward, useful and efficient, the only negative issue was finding my way to the clinic! I tried the suggested approach on your website from Robinson Way up a narrow, dead-end road beside the Rosie, but eventually found the route was inside the Rosie itself, which I determined by asking staff in various locations.

The Pure Practice

Physiotherapy

I have been treated by Sonja at The Pure Practice over the last 6 months having been recommended to this Practice by my rheumatology consultant. The physiotherapy treatment I have received has been second to none and has helped me tackle the symptoms of my chronic condition. I have no hesitation in recommending The Pure Practice to you.

Professor George Du Toit

Paediatrician

Professor George and his team are absolutely amazing. They take such pride and care. Our son is so lucky to be under his care and us as a family are also lucky, not only to have professor George but also his admin team. Absolutely amazing! They are there for you every step of the way. Nothing is too much trouble. Thank you all so much!!

Dr John O'Donohue

Gastroenterologist

Dr O’Donohue saw my father following treatment for a suspected intestinal blockage and advised on an approach to managing the symptoms. He kindly engaged his colleague to review scans at no extra fee which was greatly appreciated in the circumstances where we were self-funding. He is an excellent gastroenterologist.

Mr Parm Johal

Orthopaedic Surgeon

Mr Johal performed arthroscopic partial meniscectomy for my right knee torn meniscus. He made understand the problem and what can and cannot be achieved in advance. Operation was successful and I have recovered without complications. Thank you very much and best wishes from a very satisfied me