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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Stelios Myriknas

Obstetrician & Gynaecologist

I had my TAC stitch placed by the wonderful Mr Stelios at Chelsea and Westminster Hospital in May 2021, following a self‑referral I made the previous December. From the very beginning, Mr Stelios was exceptional. He explained every aspect of the procedure, including all risks and next steps, with such clarity and compassion. During the surgery, he also removed some scarring from my uterus. What truly set him apart was how far he went beyond his formal responsibilities. He personally communicated with my IVF consultant at another hospital to discuss the potential risks of a twin pregnancy, ensuring that every decision was made with my safety in mind. Thanks to IVF, I became pregnant with my daughter in October 2022. Mr Stelios also fitted my occlusion stitch after my 12‑week scan and continued as my consultant throughout the pregnancy, right up to the successful delivery of my daughter in June 2026. He is an incredibly talented surgeon, a brilliant communicator, and genuinely an angel for anyone facing infertility challenges. If it weren’t for him, we would not have become parents.

GenesisCare Oxford

Oncology

Professor Plaha is an incredibly rare human being. Within 24 hours of my MRI scan being sent to him, he took responsibility for my care. The subsequent week, he met with me and guided me through my condition with a clear prognosis and a plan for treatment. He referred me onwards to other neurologists who were able to adapt my medication accordingly to ensure pre-operative stability. Along with his expert team, he operated to resect my tumour in a highly sensitive location with precision and success. He followed up after surgery with histology results and I have recently met with him at GenesisCare in Oxford, which promptly took place after my 3 month post operative MRI scan. In clinic, and as always - he exuded true warmth, humility, professionalism and integrity. He is a true specialist in his field and I am gracious to be under his care. Where anyone is looking for a true expert in his field in difficult and challenging circumstances, you must go no further.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had been considering eye surgery and attended Cathedral Eye Clinic to get a second opinion, having already spoken with a consultant in Dublin. Putting it simply, my experience in Belfast was far superior. The team at Cathedral ran a more comprehensive range of tests, assigned more time and personnel to my case, and were far better at talking through my options. In particular, I was very pleased that they were willing to give me their honest perspectives based on what they felt was best for me in the long run. Ultimately (based on their guidance), I decided not to go forward with any additional procedure at this time, but should I need treatment further down the line, I will not hesitate to go back to Belfast.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

From first contacting my GP who could have referred me to a podiatrist but asked me to decide on whether it was appropriate (a decision for which I have no expertise to make) in late May it took over 3 months to see Mr Qasim (via TIMS during which I obtained no advice to go back to GP to get podiatrist referral, but instead a referral to Mr Qasim for steroid injection). However, the podiatrist at Freeman said steroid was no longer suitable due to second toe having developed a hammer deformity by then (mid-November). I think I should have been referred straight to Freeman, not via TIMS and Mr Qasim because I had months of delay and pain while I waited, thus affecting my ability to do my job as a nurse.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Newmedica Newcastle

Ophthalmology

Anxiety naturally precedes any medical appointment, especially when such delicate procedures are planned. Lucy Clarke and her team assuaged my every concern, from first consultation to walking out after my operation. I cannot praise Newmedica Newcastle enough for their care and professionalism over my direct brow lift, I left the clinic in a state of elated gratitude…..much like the man in John 9, Jesus healed his sight with mud and spit, thankfully ophthalmological techniques have advanced greatly these past 2000 years. Thank you Lucy and Newmedica.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The procedure was so quick from the start to finish. Very pleasant staff. The good thing is I wasn't waiting too long so I was straight in & out within an hour & a half. Dr. O'Donnell is very efficient & brilliant at what he does. He is a very nice person very down to earth. Highly recommend him if you're thinking about going to get any type of bein treatment at all. Nothing was awkward at all & I was made to feel very comfortable.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

Dr. Raf was amazing. From the moment I met him, he immediately calmed me down and made me feel at ease. He was kind, patient, and really took the time to listen instead of rushing through the appointment. He explained everything clearly and made sure I understood what was going on. You can tell he genuinely cares about his patients. I’m very grateful for the experience and would highly recommend Dr. Raf.

Mr Sudhanshu Chitale

Urologist

I have had an indwelling catheter for 6 months and unfortunately had 2 operations cancelled with the NHS. I decided to go privately and researched into best urology consultants and Dr Chitale came highly recommended. I am extremely happy with the results of my aquablation operation and my overall experience with the London Clinic and specifically Dr Chitale have been wonderful.

Ms Smriti Kuntal

Obstetrician & Gynaecologist

I visited the outpatients gynae today for a face 2 face appointment with Dr Kuntal. At first, I had some reservations about the options for my treatment, but with Dr Kuntal's professional help and guidance, i was able to make decision relevant to my treatment. Dr. Kuntal was patient with me, and answered all of my questions.

Miss Lamia Zafrani

Obstetrician & Gynaecologist

Miss Zafrani was professional, attentive, and took the time to listen to my concerns. Everything was explained clearly, which made me feel comfortable and reassured. I would recommend this gynaecologist to anyone seeking knowledgeable and compassionate care.

Dr Amin Karim

Dermatologist

I have seen Dr Karim on 3 separate occasions and always been listened to and my concerns carefully considered.. highly recommend - has a very calm reassuring manner.

Mr Amr Farag

Obstetrician & Gynaecologist

I had a review after my laparoscopy surgery to diagnose endometriosis. Mr Farag explained all the surgery and put my mind at ease in regards to fertility concerns

Mr Parag Patel

ENT Surgeon

Really professional and clear, and very good dealing with William

Dr Hemali Parekh

General Practitioner

Excellent. Reassuring and professional